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Call Centre jobs in Newport Pagnell

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  1. Call Centre Advisors

    Milton Keynes | 15392.0000 | From Clear Sky Recruitment Ltd

    We are currently recruiting for enthusiastic and energetic customer service advisors to work for an established call centre in Milton Keynes. Key Responsibilities: · Fully investigate why... customers are in financial difficult to build a clear picture of their circumstances · Effectively communicate with customers on both inbound and outbound calls, building an open, honest and trustworthy relationship and managing the call in line with policy, customer experience principles and best practice · Effectively question and challenge customers to establish a clear and fair income and expenditure picture, recording the details accurately on the system · Utilise and analyse all information to establish the most balanced solution for the customer based on their individual...

  2. Call Centre Operative

    Milton Keynes | 16000.0000 | From UCC Coffee UK

    UCC is Japan’s largest producer of coffee and is responsible for £2bn annual sales turnover globally and 7,300 employees, including 30+ Q-graders and World Siphonist Champions. It supplies some of... Knowledge, Skills and Experience: Proven call centre background-used to working in a high call volume environment Strong customer service skills-ability to answer queries concisely via the telephone ... focussed individual. You will be the first point of contact for the business, answering incoming telephone calls and emails in a polite, attentive manner; ensuring requests are dealt with quickly and efficiently. Responsibilities: Screen initial calls and determine customer requirements Input details on the service management system, asking questions to ensure accurate information is obtained...

  3. Call centre operative

    Milton Keynes | 9.0000 | From Ascendant Recruitment

    Customer Service and Customer Satisfaction Milton Keynes Office Support Are you passionate about customer service? Are you available immediately? A well-known employer based in Milton Keynes... fantastic opportunity to work for a world-renowned business, so please get in touch today if you’re interested in one of the following roles: This role will involve taking calls from customers to ... roles we are working upon, we may not be able to call you within 24 hours. However, your application will be reviewed by a Consultant as quickly as possible, and if you are shortlisted by our client we will call you within 48 hours. If you do not receive a call please do not be despondent, typically only one candidate can be successful per role! Please apply for any future roles in the same way...

  4. Trainer / Coach - Financial Services Call Centres - L&D

    Milton Keynes | £400 - £450 p day | From People Source Consulting Limited

    Behaviour / IT / Systems Trainer / Coach - Call Centres Learning and Development Systems & Behavioural Training Milton Keynes - 6 months - £450/day An excellent opportunity has arisen for... Trainer / Coach / Learning and Development Consultant with specific experience in call centres / contact centres to join a company in Milton Keynes. The successful Trainer / Coach must have the following experience: *Experience in both behavioural and systems training - You must have experience of a highly regulated industry, preferably financial services, with experience of financial services regulations *Writing and delivering training for front line call centre staff, with a focus on customer service *Experience in blended learning and acceleration training techniques *Reviewing...

  5. Data Analyst - Call Centre Decision Support

    Milton Keynes | £35000 - £38000 per annum | From Right-click Recruitment

    Data Analyst - Call Centre Decision Support £36,000 - £38,000 Milton Keynes We are looking for an experienced Data Analyst with advanced VBA and Excel skills to manage, manipulate... interpret large, complex data sets and provide insightful and actionable recommendations to management that directly impact their decision making. Our client is a household name with a first class reputation for the provision of products and services to a very large and diverse customer base across the UK and internationally. This role sits within their call centre operations and is part ... to provide clarity and insight through your management, manipulation and interpretation of large data sets. Whilst call centre experience would be advantageous, the industry in which you have gained...

  6. Inbound Call Centre Agents

    Milton Keynes | 8.1200 | From Berry Recruitment

    My award winning outsourcing client are looking for inbound health advisors to join their expanding teams in April 2017 in Milton Keynes, working as a call centre health advisors to be the first... point of contact for any health related questions, you be required to handle each call and priorities the agencies of each customer call and deal handle the call with care and efficiency. Hours ... incoming calls from customers *Work with the relevant IT software to assist you with each call *To escalate the relevant calls to urgent status if required and dispatch the relevant department *Accurately record information given by the customers and analyse reverent information onto the required database Skills Required: *Confident, calm and collective approach on each call *Remain call...

  7. Call Centre Customer Service Advisor

    Northampton | 7.0500 | From Echo Personnel

    Job Title: Customer Service Advisor Location : Northampton, Lodge Farm Industrial Estate Pay Rate: £7.50 p/h for 25 and over. £7.05 p/h for under 25’s £16,000 once you are permanent Shifts:... behalf of a well-established client in Northampton. Our client are looking for confident customer service advisors to start ASAP. (temp to perm) Duties include - Taking inbound calls and making out bound calls Dealing with some complaints about delivery times Updating customer on delivery times General delivery line queries Candidate Specification - Must have customer service experience whether it be in retail or call centre Must be confident on the phone Must be flexible to work the required shifts and occasional Saturdays If you are interested in this position then...

  8. Data Analyst - Call Centre Decision Support

    Kents Hill | 35000.0000 | From RightClick Recruitment

    Data Analyst - Call Centre Decision Support £36,000 - £38,000 Milton Keynes We are looking for an experienced Data Analyst with advanced VBA and Excel skills to manage, manipulate and interpret... large, complex data sets and provide insightful and actionable recommendations to management that directly impact their decision making. Our client is a household name with a first class reputation for the provision of products and services to a very large and diverse customer base across the UK and internationally. This role sits within their call centre operations and is part of a high ... provide clarity and insight through your management, manipulation and interpretation of large data sets. Whilst call centre experience would be advantageous, the industry in which you have gained your...

  9. Call / Centre Service Agent

    MK1 | £7.85/hour | From CV-Library

    A busy call / contact centre in Milton Keynes are seeking call centre agents to work within their Fraud team. KEY RESPONSIBILITIES • Operate various prevention schemes to identify cases.... • Deal with all complaints in accordance with the Internal Complaints Procedure • Resolution of escalated / 2nd level calls Skills • Resilience and motivation • Good communication Skills...

  10. Assistant Call Centre Manager

    Milton Keynes | | From CV-Library

    Position: Assistant Call Centre Manager Reports To: Operations Manager Location: Milton Keynes Basic Purpose and Scope: Responsible for delivering on service and call quality targets... set, meet and exceed targets; • Ability to manage change • Previous Call Centre experience at this level is essential. • Bachelor Degree or professional certification preferred ... the delivery of a first class Customer Service Centre, your role will be to develop a strong performance culture where patients and employees are at the heart of what we do. We understand that ... excellence initiatives • Manage and engage Team Managers and Call Handlers through clear objective-setting, regular one-to-ones and development opportunities • Create effective and efficient...

  11. Call / Contact Centre Agent

    MK1 | £7.85/hour | From CV-Library

    A busy call / contact centre in Milton Keynes are seeking numerous customer service agents to join their expanding teams within credit services. Key Responsibilities: •Fully investigate... why customers are in financial difficult to build a clear picture of their circumstances •Effectively communicate with customers on both inbound and outbound calls, building an open, honest and trustworthy relationship and managing the call-in line with policy, customer experience principles and best practice •Effectively question and challenge customers to establish a clear and fair income and expenditure picture, recording the details accurately on the system •Utilise and analyse all information to establish the most balanced solution for the customer based on their...

  12. Full Time Call Centre

    NN1 | £6.95 - £7.20/hour | From CV-Library

    Hours of work: Full time: 08:00 – 16:00/ 09:00 – 17:00 week one and 12:00 - 20:00 week two Ace Appointments (Midlands) Ltd Temporary to Permanent division is currently recruiting... Outbound / Inbound / Debt Recovery / Call Centre Agents /Collections Associates to work with our prestigious client within a busy, modern, and vibrant office environment in Northampton. You will work with a great team of professional people and receive excellent training and career progression opportunities. Duties and responsibilities will include, but are not limited to: •Dealing with outbound calls, high volume •Making calls to receive payments for outstanding debts / arrangements. •Negotiating and arranging payment terms •Customer services and complaint...

  13. Trainer / Coach - IT / Systems / Behavioural- Call Centres- L&D

    Milton Keynes | £400 - £450/day | From CV-Library

    Behaviour / IT / Systems Trainer / Coach - Call Centres Learning and Development Systems & Behavioural Training Milton Keynes - 6 months - £450/day An excellent opportunity has arisen for... Trainer / Coach / Learning and Development Consultant with specific experience in call centres / contact centres to join a company in Milton Keynes. The successful Trainer / Coach must have the following experience: * Experience in both behavioural and systems training * Writing and delivering training for front line call centres * Experience in blended learning and acceleration training techniques * Reviewing existing training and tailoring for a new 3rd party * Experience of delivering training to 3rd party outsourced solutions * Experience overseeing 3rd party trainers...

  14. Trainer / Coach - Financial Services Call Centres - L&D

    Milton Keynes | £400 - £450/day | From CV-Library

    Behaviour / IT / Systems Trainer / Coach - Call Centres Learning and Development Systems & Behavioural Training Milton Keynes - 6 months - £450/day An excellent opportunity has arisen for... Trainer / Coach / Learning and Development Consultant with specific experience in call centres / contact centres to join a company in Milton Keynes. The successful Trainer / Coach must have the following experience: * Experience in both behavioural and systems training - You must have experience of a highly regulated industry, either financial services or utilities * Writing and delivering training for front line call centres * Experience in blended learning and acceleration training techniques * Reviewing existing training and tailoring for a new 3rd party * Experience...

  15. Trainer / Coach - Financial Services Call Centres - L&D

    Milton Keynes | £400 - £450 per day | From People Source Consulting

    Behaviour / IT / Systems Trainer / Coach - Call Centres Learning and Development Systems & Behavioural Training Milton Keynes - 6 months - £450/day An excellent opportunity has arisen for... Trainer / Coach / Learning and Development Consultant with specific experience in call centres / contact centres to join a company in Milton Keynes. The successful Trainer / Coach must have the following experience: *Experience in both behavioural and systems training - You must have experience of a highly regulated industry, either financial services or utilities *Writing and delivering training for front line call centres *Experience in blended learning and acceleration training techniques *Reviewing existing training and tailoring for a new 3rd party *Experience...

  16. Trainer / Coach - IT / Systems / Behavioural- Call Centres- L&D

    Milton Keynes | £400 - £450 per day | From People Source Consulting

    Behaviour / IT / Systems Trainer / Coach - Call Centres Learning and Development Systems & Behavioural Training Milton Keynes - 6 months - £450/day An excellent opportunity has arisen for... Trainer / Coach / Learning and Development Consultant with specific experience in call centres / contact centres to join a company in Milton Keynes. The successful Trainer / Coach must have the following experience: *Experience in both behavioural and systems training *Writing and delivering training for front line call centres *Experience in blended learning and acceleration training techniques *Reviewing existing training and tailoring for a new 3rd party *Experience of delivering training to 3rd party outsourced solutions *Experience overseeing 3rd party trainers...

  17. Trainer / Coach - Financial Services Call Centres - L&D

    Milton Keynes | £400 - £450 per day | From People Source Consulting

    Behaviour / IT / Systems Trainer / Coach - Call Centres Learning and Development Systems & Behavioural Training Milton Keynes - 6 months - £450/day An excellent opportunity has arisen for... Trainer / Coach / Learning and Development Consultant with specific experience in call centres / contact centres to join a company in Milton Keynes. The successful Trainer / Coach must have the following experience: *Experience in both behavioural and systems training - You must have experience of a highly regulated industry, preferably financial services, with experience of financial services regulations *Writing and delivering training for front line call centre staff, with a focus on customer service *Experience in blended learning and acceleration training techniques *Reviewing...

  18. Trainer / Coach - Financial Services Call Centres - L&D

    Milton Keynes | £400 - £450/day | From CV-Library

    Behaviour / IT / Systems Trainer / Coach - Call Centres Learning and Development Systems & Behavioural Training Milton Keynes - 6 months - £450/day An excellent opportunity has arisen for... Trainer / Coach / Learning and Development Consultant with specific experience in call centres / contact centres to join a company in Milton Keynes. The successful Trainer / Coach must have the following experience: * Experience in both behavioural and systems training - You must have experience of a highly regulated industry, preferably financial services, with experience of financial services regulations * Writing and delivering training for front line call centre staff, with a focus on customer service * Experience in blended learning and acceleration training techniques...

  19. Trainer / Coach - Financial Services Call Centres - L&D

    Milton Keynes | £400 - £450 per day | From People Source Consulting

    Behaviour / IT / Systems Trainer / Coach - Call Centres Learning and Development Systems & Behavioural Training Milton Keynes - 6 months - £450/day An excellent opportunity has arisen for... Trainer / Coach / Learning and Development Consultant with specific experience in call centres / contact centres to join a company in Milton Keynes. The successful Trainer / Coach must have the following experience: *Experience in both behavioural and systems training - You must have experience of a highly regulated industry, preferably financial services, with experience of financial services regulations *Writing and delivering training for front line call centre staff, with a focus on customer service *Experience in blended learning and acceleration training techniques...