UCC is Japan’s largest producer of coffee and is responsible for £2bn annual sales turnover globally and 7,300 employees, including 30+ Q-graders and World Siphonist Champions. It supplies some of...
Knowledge, Skills and Experience:
Proven call centre background-used to working in a high call volume environment
Strong customer service skills-ability to answer queries concisely via the telephone ... focussed individual. You will be the first point of contact for the business, answering incoming telephone calls and emails in a polite, attentive manner; ensuring requests are dealt with quickly and efficiently.
Screen initial calls and determine customer requirements
Input details on the service management system, asking questions to ensure accurate information is obtained...