Our client has a vacancy for an inbound Contact Centre Agent to provide an important service to their customers. The hours of work are 35 per week, 7 hours per shift, on a rotational basis.
The key... purpose of the role is to manage customer contact (including calls, email and letters) in a polite, professional and appropriate manner ensuring that an accurate response is given in compliance with the operating procedures.
Successful applicants will need to ensure that in responding to requests by customers, data protection guidelines are strictly adhered to. They will also be required to log information accurately to a central database and carry out other additional administrative duties as required.
The successful candidate must:
Have experience of working in a role with telephone call... See more