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2Nd Line Customer Service jobs in Bristol

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  1. 2nd / 3rd Line ICT Reactive Services Engineer

    Bristol | £25000 - £38000 per annum | From RECRUITMENT GENIUS

    Do you want to work hard and have fun while doing it - their team is fantastic, exciting highly skilled and efficient and they are looking for someone like minded to join them. They deliver an... experience supporting multiple systems (desktop, servers and application servers) at 2nd line to ensure you have the skills and demonstrable knowledge to deliver in this role. To be successful ... exceptional service to their clients and this is an exciting opportunity to join their reactive services team based out of their Bristol Office. Within their Managed Services Company - if you are ... of their ticket of the status of their ticket. - To respond to client tickets whether telephoned, emailed or logged via the portal expediently, politely and in line with the process in place and in...

  2. 2nd Line Support Engineer

    Bristol | 25000.0000 | From Harvard Associates Ltd

    "An Opportunity to work for a growing, ambitious and forward-thinking IT-services organisation based in Bristol" 2nd Line Support - up to £27k The Role You will be an active member...: Customer Service Quality, Technical Ability, Performance and Resolution Times, Teamplay. You will be responsible for Queue co-ordination, specifically the assignment of support tickets within the helpdesk ... the company. Candidate Requirements You will ideally have one or more of the following: Degree from University (2:2 or better) in any subject. Fields relating to IT, Business & Customer Service ... with an active interest in developing his/her knowledge and the knowledge of teammates. Responsibilities You will be responsible for Level 1 & 2 support work, Managed Services (proactive) work...

  3. 2nd Line Helpdesk Advisor

    Hambrook | 20000.0000 | From Finley George Recruitment

    We are recruiting for experienced Second Line Helpdesk Advisors to join our client based in North Bristol You will be responding and resolving queries from internal staff across a UK network... of branches. It will entail a mixture of hardware and network fault finding. Previous experience in a similar role a must...First Line experience as a minimum. Essential Active Directory (familiarity) Windows Server and Client Operating Systems (very familiar) Dell and HP Server Hardware (incl. iDrac and iLO) (familiar) Network printing Networks and connectivity (particularly basic LAN functionality Competitive salary and benefits package.. Full Time permanent role - 6 month FTC. £20,000 to £24,000 Please contract Rachel...

  4. Customer Service Advisor

    Bristol | 0.0000 | From Direct Line Group

    Direct Line Group has a clear vision: to be the best at everything we do. We are the number one motor and home insurer, making us the largest insurer in the country for personal customers. We’re... proud to be home to some of the nation’s best-loved brands, including Direct Line, Churchill, Privilege, Green Flag, Tracker and NIG. And we’re even prouder to say that we’re protecting an ever-changing Britain. Of course, it’s our people who make it happen. Whether in a service or sales role, our call centre consultants are our people on the front line. As the first point of contact for our customers, they’re focused on delivering 100%, 100% of the time. From handling queries to promoting products, they treat every conversation as an opportunity to create a positive, personal connection...

  5. IT Support Engineer 1st / 2nd Line

    Bristol | 25000.0000 | From Bluefire Consulting Ltd

    IT Support Engineer (1st / 2nd Line) Paying £25k Based in Bristol The Opportunity We have a great opportunity for a bright IT Support Engineer who would enjoy a diverse set of duties in a fast... afforded the opportunity for career progression to a more senior role. The Role As an IT Support Engineer (1st / 2nd Line) you will act as a key member of the team who support all our internal users ... integrating the new business critical software into the current core environment. Responsibilities As an IT Support Engineer (1st / 2nd Line)you are responsible for *Supporting internal users ... reporting tools, as the business requires from time to time *Updating system software The Candidate The ideal IT Support Engineer (1st / 2nd Line) will have; *A strong background in First Line and/or...

  6. 2nd / 3rd Line ICT Reactive Services Engineer

    Bristol | £25000 - £38000 per annum | From Recruitment Genius

    Do you want to work hard and have fun while doing it - their team is fantastic, exciting highly skilled and efficient and they are looking for someone like minded to join them. They deliver an... experience supporting multiple systems (desktop, servers and application servers) at 2nd line to ensure you have the skills and demonstrable knowledge to deliver in this role. To be successful you will ... exceptional service to their clients and this is an exciting opportunity to join their reactive services team based out of their Bristol Office. Within their Managed Services Company - if you are ... ticket of the status of their ticket. - To respond to client tickets whether telephoned, emailed or logged via the portal expediently, politely and in line with the process in place and in within...

  7. 2nd / 3rd Line ICT Reactive Services Engineer

    Bristol | £25k - £38k pa | From Recruitment Genius Ltd

    Do you want to work hard and have fun while doing it - their team is fantastic, exciting highly skilled and efficient and they are looking for someone like minded to join them. They deliver an... experience supporting multiple systems (desktop, servers and application servers) at 2nd line to ensure you have the skills and demonstrable knowledge to deliver in this role. To be successful ... exceptional service to their clients and this is an exciting opportunity to join their reactive services team based out of their Bristol Office. Within their Managed Services Company - if you are ... of their ticket of the status of their ticket. - To respond to client tickets whether telephoned, emailed or logged via the portal expediently, politely and in line with the process in place and in within...

  8. 2nd / 3rd Line ICT Reactive Services Engineer

    Bristol | £25000 - £38000 per annum | From Recruitment Genius Ltd

    Do you want to work hard and have fun while doing it - their team is fantastic, exciting highly skilled and efficient and they are looking for someone like minded to join them. They deliver an... experience supporting multiple systems (desktop, servers and application servers) at 2nd line to ensure you have the skills and demonstrable knowledge to deliver in this role. To be successful ... exceptional service to their clients and this is an exciting opportunity to join their reactive services team based out of their Bristol Office. Within their Managed Services Company - if you are ... of their ticket of the status of their ticket. - To respond to client tickets whether telephoned, emailed or logged via the portal expediently, politely and in line with the process in place and in...

  9. Accounting or ERP Software Support Consultant 1st & 2nd Line

    Bristol | 25000.0000 | From Ambis

    New role for an Applications Support Consultant with ERP or accounting software experience to look after 1st & 2nd Line Support of 2 accounting and ERP software solutions. The role is based in... and ERP software implementation, support and project management services, and have an honest and open relationship with their customers. Their software can be hosted in the Cloud, or installed on premise ... clients' systems and provide training (remote and onsite). For this role as a 1st & 2nd Line Support Consultant you need a track record in application support, coupled with accounting or ERP software such as SAP Business One, Epicor, Kerridge, KashFlow, Pegasus Opera, Sage 200, Pinewood, Iris Exchequer, Unit4, Access Accounts, Infor SunSystems, Dynamics NAV, Dynamics GP, QuickBooks, Sage Line...

  10. Contract 2nd Line Engineer

    Bristol | £150 p day | From RH Technology

    Position: Contract 2nd Line Engineer Rate: £150-200 Location: Bristol The 2nd Line Engineer is responsible for the network infrastructure, server infrastructure, data communications... telecommunications systems alongside the businesses outsourced IT Service Support for core functions. You will act as the escalation point for lower level engineers and analysts and will remedy faults where the resolution is beyond the capabilities of or would take too long for the 1st Line Service Desk analysts to resolve. Following on from that, the 2nd Line Engineer will assist IT Management and the 3rd Line Engineers in Continual Service Improvement, automating or standardising Service outage responses and removing root causes of Service downtime. You will need to be able to...

  11. 2nd Line Support Consultant

    Bristol | £20,837 per annum | From LJ Doulton

    This company an innovative, technology-based, document management consultancy providing varied services to a wide range of customers including both Commercial & Local Government organisations... of a 2nd Line Support team involved in all aspects of technical and customer support. They will be tasked with identifying and resolving reported issues involving the bespoke code-set installed with each customer, or with enhancing this codeset in accordance with customer specifications. They will work closely with our customers and with 1st line support to resolve calls in an efficient and timely manner. This is a fast paced role which is often time critical. Principal Activities Understanding and implementing customer requirements Identifying and implementing any improvements to...

  12. 2nd Line Support Engineer

    Bristol | £25000 - £27000/annum | From CV-Library

    An Opportunity to work for a growing, ambitious and forward-thinking IT-services organisation based in Bristol” 2nd Line Support – up to £27k The Role You will be an active member... includes: Customer Service Quality, Technical Ability, Performance and Resolution Times, Teamplay. • You will be responsible for Queue co-ordination, specifically the assignment of support tickets ... , Business & Customer Service most appropriate. Microsoft Certifications (MCP, MTA, MCSA, MCSE) – all are relevant. Comptia A+, N+, S+ are all relevant. Other IT qualifications ... with an active interest in developing his/her knowledge and the knowledge of teammates. Responsibilities • You will be responsible for Level 1 & 2 support work, Managed Services (proactive) work...

  13. 2nd Line Engineer

    Bristol | £28k pa | From RH Technology

    Second Line Engineer, £28,000, Bristol Are you an experienced second Line Engineer wanting to work for a rapidly growing healthcare company? Do you have experience in Active Directory, server... of the company. The 2nd Line Engineer is responsible for the network infrastructure, server infrastructure, data communications and telecommunications systems alongside the businesses outsourced IT Service ... for the 1st Line Service Desk analysts to resolve. Following on from that, the 2nd Line Engineer will assist IT Management and the 3rd Line Engineers in Continual Service Improvement, automating or standardising Service outage responses and removing root causes of Service downtime. You will inspire and mentor junior staff to improve their understanding of and competence in the areas for which...

  14. 2nd Line Infrastructure Engineer

    Bristol | £25000 - £30000 per annum + Benefits | From CPS Group Limited

    Role: 2nd Line Infrastructure Engineer Location: Bristol Salary: £30,000 per annum + Benefits package My client, a market leader in their field, are looking to recruit Infrastructure... infrastructure to maintain 99.9% service uptime. -Provide a high level of knowledge of the following IT skills: - Server 2008R2 2012R2 core services and clustering, AD Infrastructure, Administration ... of the following skills and experience - -Strong Troubleshooting skills -Windows 2008/12 R2 System Administration and Active Directory Services - VMware vSphere -Computer related degree...

  15. Customer Service Representative

    Bristol | £15500 per annumtxtSalaryFrom=15500 | From Pertemps

    Our Contact Centre Team act as the front line managing and providing one of our most valuable areas of the business - customer service. Management of our daily interactions with all parties..., shareholder incentive plan, subsidised gym membership and a flexible employee benefits scheme. The starting salary is £15,500 + monthly bonus potential Each Customer Service representative reports directly to an assigned Team Leader, and is responsible for responding to customer service activities and enquiries from all 3 types of stakeholders. Parents, care providers and employers. Key Responsibilities: - Resolving customer enquiries completely, first time - Providing a high-quality, accurate service every time - Being flexible to respond to the needs of our customers - Be open...

  16. Bilingual Customer Service Representative

    Bristol | £17000 per annumtxtSalaryFrom=17000 | From Pertemps

    Our client who are an internationally established company are looking for a Bilingual Customer Service Representatives (German, Spanish or French) to join their Communications Centre Team, who act... as the front line department for the management of one of our most valuable areas of business - customer service. Management of our daily customer interactions is the key function of this role ... & development opportunities, internal progression & job opportunities, NVQ Level 2 & 3 qualifications in customer services, free bus service running from a number of locations in Bristol, secure bike sheds and shower facilities, an onsite restaurant, convenience store and Starbucks coffee shop! Reporting to a Team Leader, each CSR is responsible for responding to the day-to-day customer service...

  17. Customer Service Assistant

    Bristol | £16,925 per annum | From LOK'nSTORE

    We have a new exciting opportunity, not to be missed! At Lok'nStore we are currently looking for a Customer Service Assistant to join our successful and friendly team based in Bristol... the South East of England. About the Customer Service Assistant Role We have a position available in a large self-storage facility in Bristol. This position would suit a driven and enthusiastic ... a Customer Service Assistant you will be expected to perform a number of tasks; some of the key tasks are shown below: - To welcome customers & prospective customers, ensuring that all enquiries ... procedures are adhered to - Support the centres local marketing/ sales activities - Effectively manage and service customers accounts to ensure credit/ late payers are minimised - To be a key-holder...

  18. Customer Service Advisor

    Bristol | £7.96 - 7.96 per hour | From TalentSpa

    Customer Service Advisor ***No Cold calling*** ***All inbound calls*** ***Shift work*** ***Immediate Start*** ***Full-Time*** A fantastic opportunity has arisen at the UK's leading... 24/365 outsourcing contact center for customer service advisors to join our client's stimulating and vibrant organization. They have a number of full time vacancies for their inbound customer ... personal injury solicitors to IT support and is a challenging and rewarding role for enthusiastic and self-motivated individuals. The ideal candidate will have worked in a customer service role and be passionate about customer service excellence, as this position will involve speaking over the phone; experience in a contact centre is advantageous. Key Skills: - Our client is looking for...

  19. Customer Service Advisor

    Bristol | Up to £18,500 PA | From Cavendish Maine

    Job Title: Customer Service Advisor Location: Bristol Job Sector: Customer Service/Commercial Catering Job Type: Permanent Salary: Up to £18,500 PA Job Reference: SS/18710 About... the highest - quality products, comprehensive product ranges and a first - class customer care. About the Role: Working as an Internal Customer Service Advisor, you will be required to handle and process incoming customer sales enquiries, orders and any customer service related queries. The role will be varied and specific duties will include: Processing and inputting sales orders in timely ... warranty requests and send to purchasing. Manage and deal with any customer service related issues such as lost, short, late or damaged deliveries etc, faulty products and pricing errors. General sales...

  20. Customer Service Agent

    Bristol | £7.66 an hour | From Creed - Swissport

    Bristol Airport Part time & Permanent Starting salary £7.66 an hour rising to £8.47 after 1 year + premium overtime rate over 37.5 hours Join one of the world's leading ground services... providers as a Customer Service Agent at our busy Bristol Airport hub. In this fast paced job, you'll be supporting passengers with check in, baggage processing, reservations, ticketing ... apply click on the Apply Button to get to our careers site, then scroll down to the Customer Services section of the page and click Apply Bristol ... make flying more pleasurable. In our international environment, multilingual skills would be a real benefit. You'll be a team player who's fully focused on delivering a great service with...