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2Nd Line Customer Service jobs in Bristol

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  1. Service Desk Analyst / 1st and 2nd Line Support

    Bath | £150 - £170 p day | From Experis IT

    Service Desk Analyst / 1st/2nd Line Engineer for a well-known leading company around Bath This is a 1st & 2nd Line Support role so you will be required to be the initial point of contact for... technical issues and will require a good knowledge of Windows 7, 10, Active Directory, Office 365 experience remote support and other hardware like printers. This position is for an initial 3 month contract with a strong potential for this to be extended - You will be working in a medium sized / dynamic team. Key Skills for Service Desk Analyst: - - Windows 7 & Windows 10 - Azure, Office 365, SharePoint - Laptop/PC management - Tablets, Smartphones, Printers, Scanners Support Experience working in a large user base environment would be an advantage but is not essential. On top...

  2. 2nd Line Service Desk Analyst

    Bath, Somerset | 22000 | From Ambridge Harris

    2nd Line Service Desk Analyst Location: Bath Salary: £22,000 - £25,000 per annum (+ benefits) 2nd Line Service Desk Analyst required by national business with over 4000 users across 3000 offices... UK wide. The successful 2nd Line Service Desk Analyst will join a team of 12 providing support via the telephone, Skype and desk side. Main responsibilities * Manage IT Infrastructure, across all locations where Flair are unavailable, or where business needs require immediate solutions * Provide escalation routes for Support Engineers and Technicians * Provide guidance to the Helpdesk Team to ensure completion of Helpdesk objectives * Train new members of the helpdesk in all aspects of the Helpdesks daily activities * Provide overall support and knowledge to the Helpdesk team...

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  4. Service Desk Analyst / 1st and 2nd Line Support

    Bath, Somerset | 150 | From Experis LTD

    Service Desk Analyst / 1st/2nd Line Engineer for a well-known leading company around Bath This is a 1st & 2nd Line Support role so you will be required to be the initial point of contact for... technical issues and will require a good knowledge of Windows 7, 10, Active Directory, Office 365 experience remote support and other hardware like printers. This position is for an initial 3 month contract with a strong potential for this to be extended - You will be working in a medium sized / dynamic team. Key Skills for Service Desk Analyst: Windows 7 & Windows 10 Azure, Office 365, SharePoint Laptop/PC management Tablets, Smartphones, Printers, Scanners Support Experience working in a large user base environment would be an advantage but is not essential. On top of the above...

  5. 2nd / 3rd Line Service Desk Engineer

    Bath Spa, South West England | 25000 | From Reed Technology

    Our client, an established and growing organisation based within Bath, are currently looking to recruit either a 2nd or 3rd Line Service Desk Engineer to join their current team on a permanent... the latest software upgrades and information This is a permanent, full time role, offering up to £25,000 per annum for a 2nd Line Support skill set and up to £30,000 per annum for a 3rd Line Support...

  6. 2nd Line Support

    Bath | £180 - £200 p day | From RH Technology

    Second Line IT Support - 6 month contract - £180-200 per day - Central Bath The Company My client is a dynamic, forward-thinking business and one of the fastest growing in the UK; it has, most... support services throughout the organisation. - Assisting with the day to day organisation and deployment of resources ranging from computer hardware / software to telephones, mobiles and videoconferencing equipment. - Assisting with the implementation of new processes. - Technical position with a strong emphasis on internal customer support. The following are the key areas ... be required. - Promoting and maintaining excellent internal customer relations by dealing effectively, efficiently with matters that fall within your responsibility. - Exhibiting excellent...

  7. 2nd Line IT Support

    Bath | £20k - £25k pa | From RH Technology

    Level 2 Service Desk Engineer, £25,000 Bath Do you want to work for a technology leading company? Do you have 2 year's experience of working in an IT support environment? Do you have excellent... customer service experience? Do you want to work for a company that will value your training and development? The Company My client is a dynamic, forward-thinking business and one ... policy and stylish modern offices. The Role - Working with the IT Team based in their UK delivering IT, telephony and videoconferencing support services throughout the organisation. - Assisting ... processes. - Technical position with a strong emphasis on internal customer support. - The following are the key areas of responsibility for the role: - Providing support for IT and telephone...

  8. 2nd Line Support

    Bristol, Avon | 25000 | From Heat Recruitment

    An excellent new opportunity to join an award winning Technology company in an exciting time of growth. Providing technical support both internally and to external customers this is a varied role... covering Desktop software and hardware as well as mobile/tablet support Responsibilities The successful 1st / 2nd Line support analyst will be the port of call for customers and colleagues experiencing issues over the phone and via email as well as onsite Issues escalated will need to be fixed within SLA You will develop and maintain excellent relationships with customers and offer tailored ... Experience working with suppliers and customers in an IT services environment Exceptional communication and interpersonal skills, confident managing expectations Experience liaising with multiple...

  9. 1st line / 2nd line / Desktop support / IT assistant / IT support / IT Technician / Service desk

    Bath, Somerset | 23000 | From IT Talent Solutions Ltd

    My client, a global Legal firm are looking to an IT assistant/Service desk analyst to join there growing team. 1st line/2nd line/Desktop support/IT assistant/IT support/IT Technician / Service desk... essential; the candidate will occasionally be expected to work outside of normal office hours. Occasional travel to the London office. Promoting and maintaining excellent internal customer relations by ... : Minimum of 1 years experience (Ideally from professional services) Good knowledge of Windows 2008/12 Active Directory administration and Group Policy. Good knowledge of network infrastructure including ... Backup & replication software Microsoft Skype for Business, SharePoint and SQL Server Knowledge of Information Security 1st line/2nd line/Desktop support/IT assistant/IT support/IT Technician Please...

  10. IT Infrastructure Engineer - 2nd Line / 3rd Line Support

    Bath | £26k - £30k pa + Excellent Benefits | From Redrock Consulting Limited

    An excellent opportunity has arisen within a leading organisation based in Bath. The organisation requires an IT Infrastructure Engineer to join its thriving environment during a period of... sustained and extended growth. As an IT Infrastructure Engineer you will take responsibility for providing 2nd Line / Desktop and 3rd Line technical support across a broad technical environment ... , providing a mix of Desktop / 2nd Line technical support across a Windows 2008 / 2012, Active Directory, VMWare environment, ideally with a good understanding and practical experience of 3rd Line Windows Server Support. Position : IT Infrastructure Engineer - 2nd Line / 3rd Line Support Location : Bath / Bristol / Swindon / Trowbridge / Frome Salary : £26k to £30k Key Skills : IT Infrastructure...

  11. 2nd Line Service Desk Analyst

    Bath | £22000 - £25000 per annum | From AMBRIDGE HARRIS ASSOCIATES

    2nd Line Service Desk Analyst Location: Bath Salary: £22,000 - £25,000 per annum (+ benefits) 2nd Line Service Desk Analyst required by national business with over 4000 users across 3000 offices... UK wide. The successful 2nd Line Service Desk Analyst will join a team of 12 providing support via the telephone, Skype and desk side. Main responsibilities * Manage IT Infrastructure, across all locations where Flair are unavailable, or where business needs require immediate solutions * Provide escalation routes for Support Engineers and Technicians * Provide guidance to the Helpdesk Team to ensure completion of Helpdesk objectives * Train new members of the helpdesk in all aspects of the Helpdesks daily activities * Provide overall support and knowledge to the Helpdesk team * Provide desk...

  12. 2nd Line Support Engineer - Microsoft Gold Partner

    Bristol | £27k - £33k pa + Car Allowance | From Redrock Consulting Limited

    2nd Line Support Engineer - Fully Funded Training A growing Microsoft Gold Partner in Bristol is looking for 2nd Line Support Engineer to join their growing IT team. The successful candidate... will receive fully funded training and genuine career progression opportunities within a growing Microsoft Gold Partner plus a great salary and benefits. Responsibilities: - Be the 2nd line escalation point customers/colleagues and resolve these issues via the phone, email or on-site. - Troubleshoot and resolve issues professionally to the agreed SLA's. - Monitor the network infrastructure and proactively resolve issues. - Escalate issues to 3rd Line Analysts when required. Experience/understanding of the following technologies: - Microsoft Windows Servers 2003, 2...

  13. Application Support Analyst - 2nd / 3rd Line Support - SQL

    Bristol | £28k - £30k pa | From Sanderson Recruitment

    Application Support Analyst With Good MS SQL Server Skills - Variety Of 2nd/3rd Line Support And Opportunity To Learn New Skills. This Is A Great Opportunity For An Application Support Analyst To... Develop Their Career And Progress Within A Growing Company. Outstanding Training Opportunities, Including 2 Hours Per Week Dedicated To Your Own Personal Development. Must Have - Previous Experience In An Application Support Role - Microsoft SQL Server Experience - MS Excel - Excellent Problem Solving And Team Working Skills Desirable - Dynamics CRM - MS CRM 2011 And 2015 - HTML, Umbraco - C#, PowerShell Scripting - Knowledge Of Coding - SQL Reporting Services, SSRS - SharePoint - Good Verbal And Written Communication Skills - Detail-Minded With A Focus On Accuracy...

  14. 2nd Line Desktop & Technology Support Analyst

    Bristol, Avon | 23000 | From Hays Specialist Recruitment Limited

    Desk Side & Technology Support Analyst Your new company Your new company are the worlds leading engineering and design company, you will be joining a company which has fantastic relationships... with some of the worlds biggest companies. Your new role In your new role you will be given the task of managing all 2nd line incidents and requests, also supporting the set-up of new offices, sites or projects across the UK & Europe region and the general troubleshooting of the desktop via the global service desk. What you'll need to succeed A valid driving license Strong business focus and customer service skills Experience of working to SLA's Worked in a 2nd line desktop support capacity in the past You would have worked to ITIL process's in the past Supported users in...

  15. Service Desk Analyst / 1st and 2nd Line Support

    Bath | £150 - £170 per day | From Experis Ltd

    Service Desk Analyst / 1st/2nd Line Engineer for a well-known leading company around Bath This is a 1st & 2nd Line Support role so you will be required to be the initial point of contact for... technical issues and will require a good knowledge of Windows 7, 10, Active Directory, Office 365 experience remote support and other hardware like printers. This position is for an initial 3 month contract with a strong potential for this to be extended - You will be working in a medium sized / dynamic team. Key Skills for Service Desk Analyst: Windows 7 & Windows 10 Azure, Office 365, SharePoint Laptop/PC management Tablets, Smartphones, Printers, Scanners Support Experience working in a large user base environment would be an advantage but is not essential. On top...

  16. 1st / 2nd Line Support Technician - Contract

    Bristol, Avon | 100 | From YourRecruit IT Ltd

    Duration: 3 month Contract Skills: IT Support. Microsoft. Education. School. College. Windows XP, 7 and 10. Windows Server 2012. PC. Desktop. Microsoft Deployment Services. Safeguarding... industry. Working for an incredibly successful organisation within the learning sector, you will be a team player, enthusiastic about helping customers and producing high quality work. You will be responsible for providing an effective IT service the staff and students. You will be methodical, energetic and determined. With great training provided, this is an amazing opportunity to join a developing company who really invest in their employees. Is this for you? You will be responsible for: Being the first point of contact for customers, resolving problems over the phone, via email or in...

  17. Customer Service Representative

    Bristol | £17000 per annumtxtSalaryFrom=17000 | From Pertemps

    Our client who are a well-established Insurance Company are looking for Claims Advisors to join their team in Central Bristol. You will be working 37.5 hours per week on a rotating shift pattern... with in a professional, efficient and effective manner Main Duties: - Deal with all telephone calls in a customer-focused way, ensuring that service levels and standards, including compliance, are maintained. - Take customer details and input correctly into internal systems and ensure the correct claims form is sent within 24 hours of notification, and in line with our standards. - Record ... by your Manager/Company's Senior Management Team. Skills Required: - Experience of Call Centre environment with a high level of customer service skills and telephone manner, show an ability to...

  18. Customer Service Representative

    Bristol | £15600 pa | From Copart

    Do you enjoy delivering excellent Customer Service? Are you looking for a new role that is both challenging and rewarding? We are currently recruiting for a Customer Service Representative to... and other duties associated with Copart documentation and service. * Responsible for handling buyer cash payments and receipt documentation. Customer Service Centre Representative | CS Representative | Customer Service Centre | Customer Service | CS | Customer Support | CS Centre | Data Entry Essential Requirements: * Excellent customer service attitude and skills * Strong attention to detail ... advanced technology, robust processes and our people to deliver industry leading performance. Our Customer Service Centre based at our Head Office is integral to the success of the operation as...

  19. Application Support Analyst - 2nd / 3rd Line Support - SQL

    Bristol, Avon | 28000 | From Sanderson

    Application Support Analyst With Good MS SQL Server Skills - Variety Of 2nd/3rd Line Support And Opportunity To Learn New Skills. This Is A Great Opportunity For An Application Support Analyst To... Develop Their Career And Progress Within A Growing Company. Outstanding Training Opportunities, Including 2 Hours Per Week Dedicated To Your Own Personal Development. Must Have Previous Experience In An Application Support Role Microsoft SQL Server Experience MS Excel Excellent Problem Solving And Team Working Skills Desirable Dynamics CRM - MS CRM 2011 And 2015 HTML, Umbraco C#, PowerShell Scripting - Knowledge Of Coding SQL Reporting Services, SSRS SharePoint Good Verbal And Written Communication Skills Detail-Minded With A Focus On Accuracy...

  20. 2nd Line IT Support

    Bath | £20000 - £25000 per annum | From Finance and Accounting

    Level 2 Service Desk Engineer, £25,000 Bath Do you want to work for a technology leading company? Do you have 2 year's experience of working in an IT support environment? Do you have excellent... customer service experience? Do you want to work for a company that will value your training and development? The Company My client is a dynamic, forward-thinking business and one ... and stylish modern offices. The Role Working with the IT Team based in their UK delivering IT, telephony and videoconferencing support services throughout the organisation. Assisting with ... processes. Technical position with a strong emphasis on internal customer support. The following are the key areas of responsibility for the role: Providing support for IT and telephone related problems...