Job Listings

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

We currently have a great selection of 2nd line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

Upload your CV today and let that job find you

Upload your cv on mobile

This free jobseeker service from AllTheTopBananas is specifically designed for the busy jobseeker. All you have to do is fill in one simple form and you're ready to go - we will do the rest. We ensure your CV is distributed to all our appropriate partners that offer 2nd line customer service jobs.

Register Now
Add us on Google+

2nd line customer service jobs

Sort by:
close
close
alert  Tip: You can search for a phrase by enclosing your keywords in quotes, e.g. "2nd line customer service"
  1. Helpdesk Support - 1st & 2nd Line / IT / Customer Services

    Gloucester, Gloucestershire | 20400.0000 | From Anderson Recruitment Ltd

    This is an exciting opportunity to work for one of the world’s largest company in their industry. Our client has a successful track record in providing the marketplace with innovative solutions,.... - Self-motivated with the desire to succeed. - Previous customer service experience. - Keen interest in IT and their operating systems. Hours: 40 hours per week (Shift Rota) Salary: £20,400 per ... services and products. They now have an excellent opportunity for a permanent Helpdesk Support Advisor to join their fun and friendly team in Gloucester. Our client provides a fantastic launch pad ... requests ensuring they are resolved to the customers’ satisfaction. -Upselling suitable products based on the customer’s needs. - Quickly identify problems that need to be escalated to the next...

  2. Helpdesk Support - 1st & 2nd Line / IT / Customer Services

    Gloucester | £20,400 | From Anderson Recruitment Ltd

    This is an exciting opportunity to work for one of the world's largest company in their industry. Our client has a successful track record in providing the marketplace with innovative solutions,... a fast-paced environment. - Self-motivated with the desire to succeed. - Previous customer service experience. - Keen interest in IT and their operating systems. Hours: 40 hours per week ... services and products. They now have an excellent opportunity for a permanent Helpdesk Support Advisor to join their fun and friendly team in Gloucester. Our client provides a fantastic launch ... of support requests ensuring they are resolved to the customers' satisfaction. -Upselling suitable products based on the customer's needs. - Quickly identify problems that need to be escalated to...

  3. 2nd line Service Support

    Cardiff | £100 - £130 per day | From C P S Group

    2ND LINE SERVICE SUPPORT Job Title: 2nd line Service Support Location: Cardiff Rate: £100 - £130 Start date: ASAP Contract: 6 Months To contribute to the objectives of service... operations area which are to: - Increase Service Desk productivity - Supporting Internal Users - Supporting Telephony Solution - Increase customer satisfaction - Improve customer productivity - Improve management information - Reduce annual operating costs You will provide desk side and on-site technical support for IT services, and act as a local contact point for key customers e.g. Office managers, Facilities, 3rd Parties 2ND LINE SERVICE SUPPORT CPS Group (UK) Ltd is acting as an Employment Business in relation to this vacancy...

  4. Try our free JOBS BY EMAIL registration service NOW and get instant JOB ALERTS direct to your inbox

    Send me Job Alerts
  5. 2nd Line Support - Cumbria - £25K plus on call

    Cumbria, North West England | 25000.0000 | From Transition Partners

    2nd Line Support - Windows - Cumbria - £25K A Customer Facing 2nd Line Support Technician is required to work for a branded company based in Cumbria. Essential requirements for the 2nd line... Support Technician : Proven and strong record in 2nd line IT Support environment Excellent communicator with a Customer Focused approach Through understanding of PC’s, PC Applications ... 'call-out’ duties The Desirable requirements for the 2nd line Support Technician: Methodical approach to IT Support Industry recognised Service Desk Support or Microsoft qualification Experience of Desktop management and Desktop deployment tools Are you the Support Technician we are looking for? Please apply asap for initial discussion. Keywords: 2nd line, Support, Technician, PC Support...

  6. 2nd Line Technical Support Analyst

    Cardiff, South Glamorgan | 14000.0000 | From Computer Recruiter Ltd

    Key Skills : Technical Support, Analysis, 2nd Line, Help Desk, Service Desk, Microsoft Location : Cardiff, South Wales Salary : c.£16K Our client is looking for a 2nd Line Technical Support... Analyst to provide full 2nd line support to their customers and sales staff. You will assist with updating and maintaining the service desk system, prioritising and following-up calls and ensuring that users are supported in a timely and effective manner, providing admin and ad-hoc support as directed. As an experienced 2nd Line Technical Support Analyst, you must have: At least 2 years 2nd ... , Analysis, 2nd Line, Help Desk, Service Desk, Microsoft. This permanent 2nd Line Technical Support Analyst role is commutable from: Bridgend, Cardiff, Caerphilly, Merthyr Tydfil, Newport (Gwent). This...

  7. IT Support Analyst / 1st Line / 2nd Line / Permanent / Leeds

    Leeds | £20000 - £25000 per annum | From Corecom Consulting Limited

    IT SUPPORT ANALYST PERMANENT LEEDS £20,000 - £25,000 IT Support Analyst / 1st Line / 2nd Line / Permanent / Leeds Corecom Consulting are currently recruiting a IT Support Analyst for... time to join their organisation! Your responsibilities include: * Providing 1st & 2nd Line Support * Taking technical requirements over the phone * Assisting customers over the phone * Providing fantastic customer service * Analysing and troubleshooting support issues To be successful, you will possess the following skills and experience: * Excellent communication skills * Excellent customer service skills * Ability to take technical requirements over the phone * Detailed oriented * 1st / 2nd line experience * Basic knowledge of SQL * Ability to work in a team environment...

  8. 1st / 2nd Line Support Engineer

    Bridgend, Mid Glamorgan | 22000.0000 | From Premier IT

    Role: 1st / 2nd Line Support Engineer Skills: Desktop, 1st / 2nd line Support, Helpdesk, Windows, Exchange, Network Support, Active Directory I have a client based in Bridgend who is looking for... Services Experience is Desiarable Hardware Support and System Builds Good Troubleshooting skills Full UK Driving Licence If this 1st / 2nd Line Support Engineer role with experience of Desktop, 2nd ... 1st/ 2nd Line Support Engineer who has experience with Desktop, 2nd line Support, Helpdesk, Windows, Exchange, Network Support and Active Directory on a Permanent basis. Our Client is offering the successful 1st / 2nd Line Support Engineer a salary up to £22,000 based on experience. Skills and Experience Required Excellent communication and people skills 2nd Line Support Escalation...

  9. 2nd Line Support Engineer

    Bournemouth, Dorset | 26000.0000 | From Jonothan Bosworth

    2nd Line Support Engineer | Bournemouth | £26,000 to £32,000 Jonothan Bosworth Recruitment Specialists are currently looking for an experienced Desktop Support Engineer | 2nd Line Support, who is... keen to advance their career within the IT support industry. Do you have experience in 2nd Line customer support, Service Desk?.... Are you a good Desktop Support Engineer?....Is Windows, Active ... solving, with excellent communication skills then we would like to hear from you. Job pre-requisites: Experience working on a service desk in a 2nd Line Support role You will have a good ... and career development within a fast paced working environment. A great office working environment with team events. 2nd Line | Support | Service Desk | Desktop Support | IT Support | Support Engineer If...

  10. 2nd Line Service Desk Analyst

    Coventry, West Midlands | 18000.0000 | From Kate + Co

    A new and exciting opportunity for a fantastic 2nd Line Service Desk Analyst to join a global managed services company that have developed and established themselves for over 30 years. The role... 2nd Line Service Desk Analyst is to investigate and manage all incidents for both internal and external customers, and implement a resolution and will be working on a 24/7 based shift pattern. Key responsibilities of the 2nd Line Service Desk Analyst: Investigate various errors reported to you for customer and internal systems, and determine an appropriate action. As the 2nd Line Service ... third party engineers. Essential skills/experience needed for the 2nd Line Service Desk Analyst will be: Rapid and accurate data entry skills. Excellent communication and relationship building...

  11. IT Technician

    Burgess Hill | £26,000 to £27,000 Negotiable | From Parmar Staffing Limited

    2nd Line IT Technician - Burgess Hill We are currently recruiting for a 2nd Line IT Helpdesk Technician for a client in the Burgess Hill area - the role requires a IT Support Engineer with... well-rounded IT knowledge who is customer focused willing to work in a customer facing role with experience in working with SLA's. This role requires you to have a clean driving license as you will need to attend some client site. A vehicle is available for use. Role responsibilities include: Escalation of unresolved tickets from 1st line 2nd line helpdesk dealing with and fixing client ... , VPNs Ideally you will have at least 18-24 months experience in a 1st Line to 2nd Line Helpline Technician position. Salary and Benefits: The basic salary for this full time role is £26,000...

  12. Field Support Engineer

    Winchester | £19500 - £30500 per annum + Healthcare, Pension | From job heron

    Field Support Engineer / Field Engineer / 2nd Line Support / 2nd Line Support Engineer / Technician / IT Field Support Engineer with excellent technical skills and a Full UK Driving License is... ensure that they are kept up-to-date on relevant issues Responsible for working within Service Level Agreement (SLA) guidelines Proven commercial experience providing 1st / 2nd Line Support Technical ... needed for our client, an IT company delivering world class hosted IT and telecoms solutions as a one-stop shop for companies of all sizes, tailoring their services for their customers. This role is based in Wincester. They are currently expanding and looking for an enthusiastic individual to join them as a 2nd Line Field Support Engineer. The appropriate candidate will need to be able to deal...

  13. Helpdesk Analyst - £18K-£20K - Wakefield - 2nd Line

    Wakefield, West Yorkshire | 20000.0000 | From Senitor Associates

    Helpdesk Analyst - £18K-£20K - Wakefield Helpdesk - Windows - Active Directory - 2nd Line Support My client are one of the UK's leading IT support services companies. They are looking for a 2nd... * Hardware/Software support * Excellent customer facing skills * Active Directory *Networking *1-2 years experience providing 1st Line Support. Helpdesk Analyst - £18K-£20K - Wakefield Helpdesk - Windows - Active Directory - 2nd Line Support This is an urgent requirement and a fantastic opportunity for an individual at the beginning of their career looking to take the next step ... Directory - 2nd Line Support For more information call Jordan Hayward on or email to Helpdesk Analyst - £18K-£20K - Wakefield Helpdesk - Windows - Active Directory - 2nd Line Support For more...

  14. 2nd Line Helpdesk Engineer

    Fareham, Hampshire | 25000.0000 | From Context Recruitment Limited

    2nd Line Helpdesk Support Engineer, with strong IT support experience across Windows Server - Microsoft Exchange, Active Directory, Office 365, networking topologies and virtualisation is required... predominantly providing remote 2nd line support to the customer base. This will remote support across Microsoft technologies such as MS Exchange, Active Directory and Office 365 - including creating ... logging systems. Essential skills: - Strong IT support background - 2nd line support - Strong experience of supporting users in an IT Helpdesk / IT Service Desk - Strong experience of supporting ... / Helpdesk Technician / Service Desk Analyst / Service Desk Support Engineer / 1st Line Support Analyst / 1st Line Support Engineer / 2nd Line Support Engineer / 2nd Line Support Analyst - who has...

  15. Service Desk Analyst 1st / 2nd Line

    Hatfield, Hertfordshire | 18000.0000 | From Understanding Recruitment

    Service Desk Analyst (1st / 2nd Line) This role involves a 4 on/4 off day and night shift pattern, so flexibility to do this is essential. We are currently recruiting for multiple Service Desk... Analyst (Linux) both 1st / 2nd Line to join a fast-growing and hugely successful tech company in Hatfield, Hertfordshire. As part of an expanding Service Desk Team, you will come on board and provide technical support including Linux, 1st / 2nd Line to a mix of internal and external customers. We are looking for Service Desk Analysts (Linux) with some good demonstrable experience within a technical support / 1st / 2nd line role in hardware/desktop or software including commercial experience supporting Linux . You will boast excellent customer service skills, experience in taking high...

  16. Colchester: Helpdesk / Desktop support / 1st line / 2nd line Technician - £23-30k per annum DoE

    Colchester Business Park, Essex | 20000.0000 | From Cambridge Technology

    7012959 Colchester: Helpdesk / Desktop support / 1st line / 2nd line Technician - £23-30k per annum DoE Keywords: Windows, Network, Server, VMware, MCSE, 2nd Line, 1st line, 365, citrix, VPN... / 2nd line Technician Please note candidates from a Managed Services background will be favoured • MS Office • 365 • Active Directory • Windows Server • Microsoft Exchange • Networking WAN / LAN ... , citrix, VPN, Helpdesk, Desktop, Managed Services, MSP, Exchange, TeamViewer / LogMeIn If you meet the above criteria for the Helpdesk / Desktop support / 1st line / 2nd line Technician role we ... / clean driving license to be considered. Position- Helpdesk / Desktop support / 1st line / 2nd line Location- Colchester Salary- £23-30k per annum DoE Responsibilities for the Helpdesk / Desktop...

  17. 2ND Line Support Engineer - IMMEDIATE START - up to £27K - Hull

    Hull, North Humberside | 24000.0000 | From C2B Solutions

    2ND Line Support Engineer - IMMEDIATE START - up to £27K - Hull Location: Hull Salary: £24-27K + Benefits Our client is URGENTLY seeking a number of 2ND Line Support Engineers for an IMMEDIATE... START. They are a leading IT company who looks after the hosted infrastructures and managed services of Small Medium - Enterprise level Companies. This position as 2ND Line Support Engineer will ... , Technical Support Consultant - Applications Support - Software Support - 1st / 2nd Line. Customer Support - Software Issues - Troubleshooting - Ticketing Systems - Bug Fixing - ITIL - IP - Networking ... experience of resolving IT / software issues. The right 2ND Line Support Engineer will have experience in the following: Windows OS's Windows Server Active Directory including Group Policies Email...

  18. 2nd line support

    Manchester, Lancashire | 23000.0000 | From Reflex Computer Recruitment Ltd

    2nd line support - Technical Support Engineer - Service Desk Engineer - Desktop Engineer - Microsoft Desktop Windows - Windows Server - Exchange - Cisco CCNA (routing, switching, firewalls... Salary of between £23,000 - £25,000 - City of Manchester, I am looking for a 2nd line support - Technical Support Engineer - Service Desk engineer who will be an integral part of a newly ... Experience IT Service Desk Environment Great Customer Service Skills Your main responsibility will be to provide 2nd/3rd line support within a Microsoft arena, and will be focused upon day to day delivery of service solutions which will need to be completed in an effective manager adhering to the SLA's. Salary for this Manchester based 2nd line support - Technical Support Engineer - Service...

  19. 2nd line support

    Manchester, Lancashire | 23000.0000 | From Reflex Computer Recruitment Ltd

    2nd line support - Technical Support Engineer - Service Desk Engineer - Desktop Engineer - Microsoft Desktop Windows - Windows Server - Exchange - Cisco CCNA (routing, switching, firewalls... Salary of between £23,000 - £26,000 - City of Manchester I am looking for a 2nd line support - Technical Support Engineer - Service Desk engineer who will be an integral part of a newly formed ... Experience IT Service Desk Environment Great Customer Service Skills Your main responsibility will be to provide 2nd/3rd line support within a Microsoft arena, and will be focused upon day to day delivery of service solutions which will need to be completed in an effective manager adhering to the SLA's. Salary for this Manchester based 2nd line support - Technical Support Engineer - Service...

  20. IT Helpdesk Support Analyst (External Clients).

    Stevenage | £18000 - £20000 per annum + range of benefits | From Dupen Ltd

    IT Technical Helpdesk Support Analyst (Customer Support Helpdesk, 1st - 2nd line). This well-established international hardware and software systems company seeks an experienced, client-focused.... You must have: - * At least 2 years 'Customer service' experience (this includes IT support to clients) in a similar customer helpdesk role, providing remote client support - at least 1st line (ideally ... develop your technical skills. The support department has different desks, with 1st, 2nd and even 3rd line support staff and more specialised teams for further escalation points. IT Helpdesk ... , you will take 'ownership' of the calls, from start to finish, and escalating where necessary to 2nd line support * Working with your team leader you will also have input into process improvement...

  21. IT Helpdesk Support Analyst (Client Support)

    Stevenage | £18000 - £20000 per annum + range of benefits | From Dupen Ltd

    IT Technical Helpdesk Support Analyst (Customer Support Helpdesk, 1st - 2nd line). This well-established international hardware and software systems company seeks an experienced, client-focused.... You must have: - * At least 2 years 'Customer service' experience (this includes IT support to clients) in a similar customer helpdesk role, providing remote client support - at least 1st line (ideally ... develop your technical skills. The support department has different desks, with 1st, 2nd and even 3rd line support staff and more specialised teams for further escalation points. IT Helpdesk ... , you will take 'ownership' of the calls, from start to finish, and escalating where necessary to 2nd line support * Working with your team leader you will also have input into process improvement...