Job Listings

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

We currently have a great selection of 2nd line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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2nd line customer service jobs

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  1. 2nd Line Support Technician - Stockport - £25-28K

    Cheadle | £25k - £28k pa + Benefits | From Cheshire

    2nd Line Support Technician - Stockport. £25,000 - £28,000 (depending on skills and experience) plus annual bonus and benefits. Our client based near Stockport is currently looking for a skilled 2nd...: * Experience in a 2nd line IT Service Desk role * Excellent communication and customer service skills * Track record of a positive approach to learning * Strong working knowledge of Windows 7, RDP ... Line Support Technician. This role would suit an enthusiastic 2nd Line Technician, who is happy to get involved in all aspects of the job. This is a small and very busy team, working on cutting edge projects, interfacing with all areas of our business. This role will involve out of hours evening/weekend work on a shift and on-call basis. Responsibilities: * Provide 1st and 2nd line...

  2. 2nd Line Support Technician - Stockport - £25-30K

    Cheadle | £25k - £30k pa + Benefits | From Cheshire

    2nd Line Support Technician - Stockport. £25,000 - £30,000 (depending on skills and experience) plus annual bonus and benefits. Our client based near Stockport is currently looking for a skilled 2nd...: * Experience in a 2nd line IT Service Desk role * Excellent communication and customer service skills * Track record of a positive approach to learning * Strong working knowledge of Windows 7, RDP ... Line Support Technician. This role would suit an enthusiastic 2nd Line Technician, who is happy to get involved in all aspects of the job. This is a small and very busy team, working on cutting edge projects, interfacing with all areas of our business. This role will involve out of hours evening/weekend work on a shift and on-call basis. Responsibilities: * Provide 1st and 2nd line...

  3. 2nd Line Technical Support Engineer

    Newcastle upon Tyne | £25000.00 per annum | From MAXAD RECRUITMENT Ltd

    2nd Line Technical Support Engineer: A 2nd Line Technical Support Engineer is required to join an innovative provider of leading edge voice & data telecoms products and support services to business... customers. 2nd Line Support Engineers should have exposure to technologies such as WLR3, ISDN, xDSL, Ethernet, IPBX, VoIP, SIP, TCP/IP, VLAN's, and Cisco routers. This opportunity would suit current 2nd line support engineers or 1st line Engineers ready to move up. Come and join an impressive growing telecoms services company with operations in Oxford and Newcastle. Main Duties: - Providing corporate customers 2nd line Telecoms support. - Logging customer faults and troubleshooting. - Understanding customer data, voice networks and solution along with configuration of network...

  4. 2nd Line Support Engineer

    London | 30000.0000 | From Vantage Recruitment Solutions

    2nd Line Support Engineer required with solid Networking and Windows (Desktop and Server) capabilities to work for a successful IT Consultancy based in Central London. The 2nd Line Support Engineer... will have extremely good customer service skills and be happy answering to high level 2nd Line Support requests. Technical Capabilities: Windows Server 2008 and 2012 Windows Desktop Support Capable of Layer 2 Networking Active Directory and Group Policy Management Good hardware skills Antivirus Software Backups Telephony The 2nd Line Support Engineer will be joining a team of Technical Engineers working with companies with up to 600 users. The 2nd Line Support Engineer will be client facing working with multiple London clients. They will also be required to work one day a week in...

  5. 2nd/3rd Line/Team Lead

    Cockfosters | £40,000 + dependent upon experience | From Sovereign Business Resources Limited

    Are you a hands-on 2nd Line Service Delivery Engineer who has experience in team leading that is committed to high levels of customer service and is able to take initiative in a client facing role.... They seek a results focused, 2nd Line Engineer who can be effective within a customer focused environment and expanding network. About the role: Due to the continued success of the company, they are looking for a 2nd Line Service Delivery Engineer with team leading experience who has a broad understanding of VMware, Exchange and Citrix/Xenapp. The successful candidate will work hands-on in a customer facing environment on BAU and potential project work, and will have a progression plan into a service delivery position. Required skills and experience: - Windows 2003-12 - Exchange...

  6. Senior Technical Support Analyst

    Altrincham | 22500.0000 | From Rutherford Grant Recruitment Ltd

    Rutherford Grant is recruiting for a Senior Support Analyst / 2ND Line Support for our client who develops bespoke software packages. As the Senior Support Analyst / 2nd Line Support, you will work... professional and polite. You will be committed to delivering consistently high and improving levels of customer support and service. As the Senior Support Analyst / 2nd Line Support the company will ... to provide the company's internal and external clients with a high level, professional, technical customer service experience. SQL Diagnostics and ITIL are important for this role. As the Senior Support Analyst / 2nd Line Support you will demonstrate: Experience in similar 2nd line support role SQL Diagnostics Experience of working in an ITIL environment Good verbal and written skills...

  7. 2nd Line Support Engineer

    Warwick | 25000.0000 | From Premier IT

    Job Title : 2nd Line Support Engineer Location : Warwick Salary : £25,000 - £28,000 + benefits A fantastic opportunity has arisen for a 2nd Line Support Engineer role to join a leading managed.... Confident and proficient in dealing with IT issues Microsoft, Citrix, ITIL certifications (desirable) Minimum of 2 years proven experience working in a 2nd line position Excellent customer service skills This is a great opportunity for a 2nd Line Support Engineer to join a rapidly expanding company. Submit CV below. Premier are acting as an employment agency ... service provider that's based in Warwick. Duties & Responsibilities: Provide 2nd line support on Windows, Citrix and virtualized environments through assigned work and escalation from the 1st line...

  8. 1st and 2nd line application support

    Milton Keynes | 18000.0000 | From Informatiq Consulting Ltd.

    1st and 2nd line Application Support Milton Keynes 22k We are looking for an experienced 1st and 2nd line Application Support Engineer to work for a market leading healthcare software vendor... As a 1st and 2nd line Application Support Engineer you will be the first point of call for external customers and also be responsible for assisting the Senior Release Engineer. This is an exciting opportunity to join a small but perfectly formed company enabling them to provide a fantastic level of support to their customers. Your responsabilities will include: Providing a fantastic level of 1st and 2nd line support for the software applications customers Maintain and monitor internal reporting tools and liaise with 3rd party suppliers Maintain the documentation library Diagnose...

  9. 2nd Line IT Support Analyst - ITIL, Desktop, Infrastructure

    London | 0.0000 | From Leadsearch Ltd

    Are you a professional 2nd Line IT Support Technician looking to develop your career in a progressive and rewarding environment, then this opportunity could be for you. Leading international... corporate have an opportunity for a 2nd Line IT Support Technician. This is a 12 month fixed term employed position with the possibility of extended term or a permanent position. Key responsibilities 2nd Line desktop and infrastructure support Own, categorise and escalate incidents and service requests Solve problems and provide fixes Install & configure PCs and software Desk and departmental moves and changes Cover Service Desk when necessary Ideal skills and experience 2nd line IT support experience ITIL foundation accreditation Organised and able to work on own initiative...

  10. IT Service Desk Escalations Engineer

    Manchester | 20000.0000 | From Reqiva Ltd

    Company : technology service provider - technology support + infrastructure solutions - work hard, play hard culture! Role : - provide 2nd + 3rd line support within the Microsoft operating... system - main focus is on day to day delivery of service solutions Requirements : 4-5 years experience of... - Windows 7/10 - Windows server 2012/16 - Microsoft exchange - Cisco Routers - IT Service Desk - Customer Service...

  11. 2nd Line – IT Field Engineer

    Exeter | £18,000.00 - £20,000.00 Per Year | From Indie Recruitment

    We have an exciting opportunity to recruit a 2nd Line IT Support Engineer. This position is part of a close-knit IT managed services team. You will be responsible for 2nd line on-site technical... administration. Acting as an escalation point for the 1st line engineers' the 2nd line team are great trouble-shooters who work to strict SLA's by prioritising their workload and using their excellent customer service and IT skills to maintain a high level of customer satisfaction. Key Responsibilities: • Complete comprehensive system administration and maintenance tasks onsite at client ... Personal Skills: • Good telephone and face to face communication skills • Attention to detail This is an excellent opportunity for an articulate 2nd Line Support Engineer looking for professional...

  12. IT Systems Administrator, 2nd/3rd Line Support, Didcot

    Didcot | £30000 per annum + Benefits | From MARS Recruitment

    IT Systems Administrator, 2nd & 3rd Line Support, Didcot, £30k plus benefits: A leading provider of IT managed services to companies across the Oxfordshire area is seeking a talented and customer... focused IT Systems Administrator to provide onsite and remote 2nd / 3rd line support to their customers. This position would suit a either a really strong 2nd line support engineer looking to progress and make the step up into a 3rd line position or someone that is already in a 2nd / 3rd Line position. On a daily basis the IT System Administration will provide either face to face or remote ... least 3-5 years' experience either in a 2nd or 3rd line support position * Experience covering Windows Server 2008 & preferably 2012, Exchange Servers, Active Directory and Group Policy is essential...

  13. 2nd Line Support Analyst

    Manchester | 0.0000 | From Spring

    The Company Spring Technology is currently working in partnership with a market leading Financial Service organisation to recruit a 2nd Line Support Technician based in Cheadle you'll ideally have... desk work management system The Requirements *2nd line IT Service desk experience *Strong knowledge of windows 7, RDP, Active Directory, MS exchange and remote access services *Problem solving ... a background of working within a Helpdesk or 1st Line Support position working within SLA's. Cheadle £25K - £30K The Role This is a perfect opportunity for an enthusiastic 2nd Line Support ... a small very busy team on cutting edge projects across all areas of the business This will involve evening/weekend work on a shift and on call basis The Responsibilities *1st and 2nd line support...

  14. IT Support / 2nd Line Support / 3rd Line Support

    Peterborough | 24000.0000 | From Support Services Group

    IT Support / 2nd Line Support / 3rd Line Support Peterborough £25,000 - £30,000 We are recruiting for a IT Support / 2nd Line Support / 3rd Line Support to join a fast growing organisation in... essential VOIP Phone Systems Basic Linux Experience Cloud based services (e.g. Office 365) Please send an updated CV for further details on this IT Support / 2nd Line Support / 3rd Line Support ... Peterborough. This role is responsible for providing IT support to all users and customers within and outside of the organisation, for all incidents and service requests, in respect of all ... hardware, software and business applications. 2 years 1st and 2nd line support experience Excellent interpersonal skills both verbal and written. Demonstrate a very good understanding of network...

  15. Desktop Support Technician

    Hatfield | 20000.0000 | From Understanding Recruitment

    Desktop Support Technician We are looking for a Desktop Support Technician (1st / 2nd Line) to join our UK leading technology company to be responsible for providing 1st / Helpdesk, 2nd line... (Desktop/Laptops/Tablets) while providing the best level of customer service. My client can offer a structured career path into many areas including 2nd/3rd line and infrastructure with fantastic training provided! Skills required for role of Desktop Support Technician (1st / 2nd Line) are: * Excellent customer service skills both on the phone and face to face. * Previous experience in a 1st Line or IT/helpdesk role 2nd line / Desktop. * Show previous experience working with Windows 7/8, Office and Active Directory (creating new accounts and mail boxes, account re-sets). * Strong problem...

  16. Helpdesk Technician - Nottingham

    Nottingham | £16k - 20k per year | From Concept Resourcing

    An excellent opportunity has become available for a Helpdesk Technician who is looking to develop their skills and looking to work for a company that offer long term career prospects with excellent... promotional opportunities. This position is for organisation that manufactures software solutions for the retail and hospitality industry. The role will involve working on a busy IT service desk providing both 1st and 2nd line support, problem solving and offering advice to clients The Suitable Candidate: - Will have excellent customer service skills - Will have had some experience working on a service desk in either a 1st or 2nd line role or will have a technical background with an understanding of computer technologies looking to begin a career in the IT industry - Will be happy...

  17. Desktop Support Engineer - 1st / 2nd Line Support

    Crawley | £22,000.00 - £23,000.00 Per Year | From Clearwater People Solutions

    Our client, based in Crawley, West Sussex is currently recruiting for a Systems Support Engineer join their fantastic, market leading company on a permanent basis. The successful candidate will...: 1st Line Support / IT Technician / 2nd Line Support / Service Desk / IT Support / Desktop Support / System Support / Crawley / Horsham / West Sussex / Gatwick / Sussex / Surrey ... be pro-active, enthusiastic and personable. You will need to have experience working to a 1st / 2nd line support level where you have actively tried to troubleshoot and investigated incidents in a forward-facing desktop capacity. Key responsibilities: • To provide 1st / 2nd line support to all end users within the company both utilising the phone, email and deskside • Solve technical...

  18. 2nd/3rd Line Support Engineer

    Liverpool | 0.0000 | From Search Consultancy

    2nd/3rd Line Support Engineer(2nd Line, 3rd Line, Support, Windows, Server, Exchange, Desktop, Troubleshooting, Networking, DND, DHCP, VMware, Hyper-V) - 3 Month Contract - Liverpool Search IT is... currently looking for a 2nd Line Support Engineer on a contract basis for a great client of ours based in Liverpool. Skills/Requirements for the 2nd/3rd Line Support Engineer: * Previous 2nd/3rd ... will also be responsible for overall troubleshooting within the IT department on a variety of systems and also provide excellent end user customer service. Please send an up-to-date copy of your CV to be considered for this position 2nd/3rd Line Support Engineer(2nd Line, 3rd Line, Support, Windows, Server, Exchange, Desktop, Troubleshooting, Networking, DND, DHCP, VMware, Hyper-V) - 3 Month...

  19. 2nd Line Support Engineer - Basildon

    Basildon | 20000.0000 | From Nanotek Ltd

    2nd Line Support Engineer - Basildon * Windows Server, Networking, Exchange Server. * Experienced 2nd Line Support Engineer with excellent problem solving skills. * Must have excellent... communication, telephone, and customer focused service skills. Previous experience should include: * Using call logging systems, supporting PCs and Servers, Microsoft products including Windows desktop, Windows Server, Exchange Server, SQL Server, Office and Outlook in an Active Directory environment. An understanding of networking concepts eg TCPIP Firewalls, VPN and Routers is required. Current Microsoft certification also required...

  20. 2nd Line Support Technician - Stockport - £25-28K

    Stockport | 25000.0000 | From Adria Solutions Ltd

    2nd Line Support Technician - Stockport. £25,000 - £28,000 (depending on skills and experience) plus annual bonus and benefits. Our client based near Stockport is currently looking for a skilled 2nd...: * Experience in a 2nd line IT Service Desk role * Excellent communication and customer service skills * Track record of a positive approach to learning * Strong working knowledge of Windows 7, RDP ... Line Support Technician. This role would suit an enthusiastic 2nd Line Technician, who is happy to get involved in all aspects of the job. This is a small and very busy team, working on cutting edge projects, interfacing with all areas of our business. This role will involve out of hours evening/weekend work on a shift and on-call basis. Responsibilities: * Provide 1st and 2nd line...