Job Listings

Second line customer service support handle queries from first line advisors, and usually require a level of technical expertise in the sector that they work in.

Who can I work for?

Most industries have positions available for second line customer service assistants but there is particularly high demand for them in companies dealing with IT, electrical goods and communications.

Where and when can I work?

The majority of positions are office-based and you will work standard office hours of 9am – 5pm Monday to Friday. Some out of hours work may be required if you are needed to undertake work on site.

We currently have a great selection of 2nd line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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2nd line customer service jobs

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  1. 2nd Line Technical Support Analyst

    Cardiff | c.£16K | From Computer Recruiter Limited

    Key Skills : Technical Support, Analysis, 2nd Line, Help Desk, Service Desk, Microsoft, Windows OS Location : Cardiff, South Wales Salary : c.£16K Our client is looking for a 2nd Line... Technical Support Analyst to provide full 2nd line support to their customers and sales staff. You will assist with updating and maintaining the service desk system, prioritising and following-up calls and ensuring that users are supported in a timely and effective manner, providing admin and ad-hoc support as directed. As an experienced 2nd Line Technical Support Analyst, you must have ... excellence and delivery Strong administration, time management and organisational skills. Please contact us if you have experience with: Technical Support, Analysis, 2nd Line, Help Desk, Service...

  2. 2nd Line Support Technician / Second Line Technical Support

    Manchester | £24,000 per annum | From ATC Recruitment Limited

    2nd Line Support Technician ATC Recruitment is currently looking for a 2nd Line Support Technician providing service desk support and advice, managing customer requests from initial contact to... resolution. Responsible for providing 2nd Line technical support working within SLA?s ensuring the provision of quality, timely and effective IT service across the company you will be required to ... the 2nd Line Support role, please send your CV in the first instance to Christine Ramsden at ATC Recruitment ... of supporting a VDI environment Able to demonstrate the ability to provide 1st/2nd line support and take ownership and responsibility for IT related faults and requests Strong provable diagnostic...

  3. 2nd Line Support / Wakefield / Permanent / £20,000 - £21,000

    Wakefield | - £20k-£21k | From Corecom Consulting Limited

    2nd Line Support Analyst Permanent Wakefield £20,000 - £21,000 2nd Line Support Analyst / Permanent / Wakefield / £20,000 - £21,000 Corecom Consulting are currently recruiting for... new exclusive opportunity with our clients, a leading organisation in their field, who are looking to add another 2nd Line Support Analyst to their IT Support Team. This opportunity would be fantastic for someone who is based locally in Wakefield and has experienced in 1st and 2nd line software support. My client has some much to offer to this new individual who is looking to join their team! In ... about technology and providing excellent customer service to users over the phone and by email. You will need previous experience supporting users with software enquiries as this will make up 90...

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  5. Service Desk Support Analyst (1st & 2nd Line), ITIL Certified

    City | £29k - £35k pa | From I3 Resourcing Limited

    Service Desk Support Analyst (1st & 2nd Line), ITIL Certified (at least ITIL Foundation Level required) - Service Support Analyst / Service Desk Support Analyst (This is a 1st Line & 2nd Line... Customer Service / Customer Support - 1st and 2nd Line Service Desk Support Analyst. We are looking for professional and reliable SERVICE DESK SUPPORT people that have a solid career and are ITIL ... £29,000 - £35,000 depending on experience + Excellent Company Benefits. Customer Support, Service Desk Support Analyst; 1st Line Support Analyst, Service Desk Support Analyst; Telephone Support; ITIL Certified; Windows Support; High-Level of Customer Service Support. Service Desk Support Analyst (1st & 2nd Line), ITIL Certified (at least ITIL Foundation Level required) - Service Support Analyst...

  6. Service Desk Support Analyst (1st & 2nd Line

    City | £220 - £260 p day | From I3 Resourcing Limited

    Service Desk Support Analyst (1st & 2nd Line), ITIL Certified (at least ITIL Foundation Level required) - Service Support Analyst / Service Desk Support Analyst (This is a 1st Line & 2nd Line... currently looking for an experienced Customer Service / Customer Support - 1st and 2nd Line Service Desk Support Analyst. We are looking for professional and reliable SERVICE DESK SUPPORT people that ... would ideally be required. Daily rate between £220/day - £260/day Customer Support, Service Desk Support Analyst; 1st Line Support Analyst, Service Desk Support Analyst; Telephone Support; ITIL Certified; Windows Support; High-Level of Customer Service Support. Service Desk Support Analyst (1st & 2nd Line), ITIL Certified (at least ITIL Foundation Level required) - Service Support...

  7. 2nd Line Support Analyst

    Dundee | Excellent | From Meraki Talent Limited

    2nd Line Support Analyst Permanent Excellent Salary Dundee Posted Thursday 18 January 2018 Looking for CVs ASAP to start Feb 18 – Mar 18   Meraki Talent’s client is short listing... for a 2nd Line Support Analyst to work within their team, responsible for assisting with the technical day to day running of IT services whilst supporting the needs of the global business. You will ... relating to critical business IT services.   Responsibilities of the 2nd Line Support Analyst:   - Provide 2nd line support to the IT Service Desk to diagnose problems, initiate remedial ... - Provide and promote first-class, proactive IT customer support - Install and support various business services and desktop applications - Provide guidance and support for the IT Service Desk - Create...

  8. Service Desk Analyst (1st / 2nd Line

    Uxbridge | £25k - £32k pa | From La Fosse Associates Ltd

    Currently we are looking for a Service Desk Analyst (1st / 2nd Line) to join an organisation based in Uxbridge. The Service Desk Analyst will be an integral member of the support team... You will provide day to day 1st & 2nd line support and escalate issues accordingly. Summary: Role: Service Desk Analyst (1st / 2nd Line) Location: London Salary: £25,000 - £32,000 Responsibilities: Asses, categorise and prioritise incidents and service requests. When unable to resolve an issue, escalate to the relevant support team Ensure high standards are met and work to the ITIL framework Maintain self-help documentation and the knowledge database Experience Required : Ability to deliver high levels of customer service Experience in dealing with...

  9. Software Support Engineer

    Nottingham | £18k - 20k per year | From Viqu Limited

    Software support, 1st line, 2nd line, SQL, software testing, customer service, problem solver, permanent, Nottingham. VIQU have partnered with a growing client seeking a Software Support... Technician (1st line moving into 2nd line). Working in a team of 6 you will be responsible for providing 1st and 2nd line support to customers using the company's software across the UK and in over ... problem solving abilities Excellent communication and written capabilities A related degree or equivalent experience Great customer service skills There is 21 days' holiday + bank holidays, paid ... accelerate into 2nd line quicker. Client based in Nottingham city centre so please consider commute before applying. VIQU and our client are equal opportunities employers...

  10. 2ND LINE SUPPORT/ INFRASTRUCTURE ENGINEE

    Cambridge | £25k - £45k pa | From Reed Technology (NEW)

    2nd Line Support/ Infrastructure Engineer, Cambridge- £25k to £45k pa - Infrastructure, Network, Microsoft, 2nd Line, Landesk, android, IOS,, Citrix, IaaS, SaaS, PaaS, Haas, MS Server An... well as self- service, focusing on the Crop Science business. You must be able to document, train and transfer new standards, procedures and systems knowledge Position- 2nd Line Support ... innovative research company based in Cambridge is looking for an ambitious 2nd line support Engineer to join their team. This is an integral position within IT Operations. You will provide 2nd ... ) to ensure optimal workplace performance. The role has responsibility for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands as well as managing...

  11. 2nd Line Engineer

    Reading | £25k - £35k pa | From GCS Recruitment Specialists Ltd

    2nd Line Engineer Salary : £25,000 - £35,000 Location: Reading Job Role & Responsibilities: My Client are seeking a technically literate, highly motivated 2nd Line Engineer to... join their senior IT team in their state of the art offices. You will need to provide excellent 2nd Line support within the IT Department, and ensure Service Levels are maintained, monitored, reported, whilst maintaining high standards of productivity, quality and reliability to maximise computer systems availability. Main responsibilities Challenge alerts to ensure they are technically and professionally dealt with Supporting managers with customer escalations Management of all Mailboxes as required Support and manage the progress of chasing tickets Monitor What's Up and NetIQ as...

  12. 2nd Line Engineer

    Reading | £25k - £35k pa | From GCS Recruitment Specialists Ltd

    2nd Line Engineer Salary : £25,000 - £35,000 Location: Reading Job Role & Responsibilities: My Client are seeking a technically literate, highly motivated 2nd Line Engineer to... join their senior IT team in their state of the art offices. You will need to provide excellent 2nd Line support within the IT Department, and ensure Service Levels are maintained, monitored, reported, whilst maintaining high standards of productivity, quality and reliability to maximise computer systems availability. Main responsibilities Challenge alerts to ensure they are technically and professionally dealt with Supporting managers with customer escalations Management of all Mailboxes as required Support and manage the progress of chasing tickets Monitor What's Up and NetIQ as...

  13. Senior Service Desk Analyst

    Leicester | £25k-28k | From Rebel Recruitment Limited

    Senior Service Desk Analyst (2nd Line Support) Do you feel your technical abilities outshine your peers? Stuck in the same ol’ Service Desk rut? Do you want to work somewhere that is dynamic... problems within your Service Desk team. Requirements If you’re awesome at these things, get in touch ASAP! Providing IT Support (minimum 3 Years’ experience). Providing exceptional 2nd Line ... , providing 2nd Line support. Logging both internal and external customer software and IT issues. Resolving issues through to resolution - where necessary escalating and managing calls to 3nd Line ... immediate consideration and a guaranteed response. Rebel is an equal opportunities recruitment company. Senior Service Desk Analyst (2nd Line Support...

  14. 2nd Line Support Engineer

    Aberdeen | £100 - £140 p day | From Cathcart Associates Ltd

    2nd Line Support Engineer required to join my client based in Aberdeen. The rate will be around £100 - £140 per day. This is an initial 6 month contract with the view for this role to go permanent... environment, logging tickets and meeting SLA's is essential in order to ensure the smooth running of the IT Systems. Key Skills and Experience: ** Resolve 2nd Line Tickets and escalations from 1st Line Team ** Visit client sites for 2nd Line Support when required ** Escalate tickets to 3rd Line Team in a timely manner ** Help plan and implement Infrastructure projects with Service ... critical infrastructure. If this sounds interesting, please apply straight away, or call Michael Burrell for an informal chat. IT Support / 2nd Line Support / Desktop Support / Server Support / IT...

  15. IT Support

    Horsham, West Sussex | £18- £22k + 4.5k Shift Career Growth + Benefits | From Pro-Connexions Ltd

    IT Helpdesk / 1st Line Support Analyst / Helpdesk /Service Desk Support - Shift work - Are you looking for a company to invest in your career?.. Do you have previous Service Desk Support... experience with excellent customer service skills?.. Look no further , due to promotion we are looking to hire several 1st - 2nd line Service Desk Support Staff to join our team. Successful 1st line Service Desk Support / Helpdesk Analyst will preferably have technical experience of some of the following; basic Active Directory, Office 365, Windows 10, remote dial in, server monitoring. Any ... software to respond to SLA's and escalate to 2nd and 3rd line teams. Hit the apply button and call Tanya ASAP to discuss the different opportunities in more depth...

  16. 2nd Line Support Engineer - Fareham

    Fareham | £23k - £26k pa + PKG | From Spectrum IT Recruitment (South) Ltd

    2nd Line Support Engineer - Fareham £23k - £26k 2nd Line Support Engineer required to join a growing and highly progressive IT service provider, working from their head office based in... Fareham area. The role will involve being responsible for 2nd Line Support for the growing client base and also some occasional 3rd line support where required. Working throughout the full lifecycle you will be supporting clients over the phone, face to face and may be required to do on-site visits. The ideal candidate for the 2nd Line Support Engineer role will preferably have experience working for an IT outsourcing company or similar. This is a fast paced role encompassing multi-site IT support requiring a high level of technical competence and excellent customer service skills. My...

  17. Lead Desktop Support Engineer - 2nd / 3rd Line Support

    City | £200-250 a day | From Intec Select Limited

    Lead Desktop Support Engineer – 2nd / 3rd Line Support   Overview: A FTSE250 global financial company working on leading edge software products used by its global staff of over 1500... & Responsibilities: Provide Lead Desktop 2nd / 3rd line technical support Maintain a high degree of customer service for all support queries and adhere to all service management principles Take ownership ... : Experience in a Lead or Senior Desktop role providing both 2nd and 3rd line support to a global organisation Excellent Active Directory and Group Policy Strong Microsoft Exchange VMWARE Horizon ... set targets ITIL Foundation V3   Lead Desktop Support Engineer – 2nd / 3rd Line Support...

  18. IT Infrastructure Technician/ 2nd Line Support

    Manchester | £20k - £25k pa | From Myles Roberts

    IT Infrastructure Technician/ 2nd Line Support- Manchester Up to £25,000 + Generous benefits Key skills: LAN & WAN, Windows Server, Office/Exchange 365, Active Directory, VMware My client has... IT Infrastructure technicians with 2nd line experience. The role as an Infrastructure Technician/ 2nd Line Support: -Provide infrastructure implementation support working across the group -Assisting and resolving support requests as well as meeting customer satisfaction and continues service delivery demands -Dealing with both head offices and over 200 stores -Improve efficiencies ... to progress their career. Experience/skills required as an Infrastructure Technician/ 2nd Line Support: -Windows server 2003 - 2016 -Office/Exchange 365 -Office 365 SharePoint -Active...

  19. Help Desk / Service Desk - 1st /2nd Line Support

    Hemel Hempstead | £20,000 - £23,000 + benefits | From GK Recruitment Ltd

    1st and 2nd Line Service Desk Analyst Hemel Hempstead £21K - £23K A customer focused role where your main responsibility will be the first port of call to all issues regarding the service... desk and troubleshooting technical issues. Responsibilities You will be resolving technical issues raised by the end users in a timely fashion - adhering to the customer SLA’s Act as a single point of contact for all communications with the service desk Receiving, logging and managing support requests via the phone, email or otherwise Logging and maintaining all support requests 2nd line trouble shooting Working closely with the onsite engineers Requirements Excellent previous experience in a similar capacity Excellent verbal and written communication Excellent...

  20. IT Helpdesk Support Analyst

    Stevenage | £18k - £20k pa + range of benefits | From Dupen Ltd

    IT Technical Helpdesk Support Analyst (Customer Support Helpdesk, 1st - 2nd line). This well-established international hardware and software systems company seeks an experienced, client-focused... have: - At least 2 years 'Customer service' experience (this include at least 1yr IT support to clients) in a similar customer helpdesk role, providing remote client support - at least 1st line ... develop your technical skills. The support department has different desks, with 1st, 2nd and even 3rd line support staff and more specialised teams for further escalation points. IT Helpdesk Support ... , you will take 'ownership' of the calls, from start to finish, and escalating where necessary to 2nd line support Working with your team leader you will also have input into process improvement measures...

  21. IT Helpdesk Support Analyst

    Stevenage | £18000 - £20000 per annum + range of benefits | From Dupen Ltd

    IT Technical Helpdesk Support Analyst (Customer Support Helpdesk, 1st - 2nd line). This well-established international hardware and software systems company seeks an experienced, client-focused... develop your technical skills. The support department has different desks, with 1st, 2nd and even 3rd line support staff and more specialised teams for further escalation points. IT Helpdesk ... , you will take 'ownership' of the calls, from start to finish, and escalating where necessary to 2nd line support * Working with your team leader you will also have input into process improvement ... . You must have: - * At least 2 years 'Customer service' experience (this include at least 1yr IT support to clients) in a similar customer helpdesk role, providing remote client support - at least 1st...