Job Listings

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

We currently have a great selection of 1st line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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1st line customer service jobs

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  1. CUSTOMER SERVICE SUPPORT AGENT - 1st Line Support

    Cheadle, Cheshire | | From C&M Travel Recruitment

    Customer Service Support Agent - A very rare and unique opportunity for an individual that wants to utilise their experience in a travel or payments business that has experience of working on... for providing a fast and efficient response to external customer enquiries, resolving technical and operational issues within contracted Service Level Agreements, escalating internally where specialist assistance is required. Key Responsibilities Work within an ITIL framework to provide 1st line support via telephone and email for the company's bespoke software Utilise the company's Service ... product Escalate any critical issues to the Support Desk Team Leader Required Skills: Good experience in a Customer Service environment Good experience in a travel or payments business...

  2. CUSTOMER SERVICE SUPPORT AGENT - 1st Line Support

    Cheadle Royal Business Park, Cheshire | 0.0000 | From C&M Travel

    Customer Service Support Agent - A very rare and unique opportunity for an individual that wants to utilise their experience in a travel or payments business that has experience of working on... responsible for providing a fast and efficient response to external customer enquiries, resolving technical and operational issues within contracted Service Level Agreements, escalating internally where specialist assistance is required. Key Responsibilities Work within an ITIL framework to provide 1st line support via telephone and email for the company's bespoke software Utilise the company's ... product Escalate any critical issues to the Support Desk Team Leader Required Skills: Good experience in a Customer Service environment Good experience in a travel or payments business...

  3. 1st Line IT Customer Services/IT Support/IT Graduate

    Central London, London | 25000.0000 | From DGI Recruitment Ltd

    1st Line IT Customer Services/IT Support/IT Graduate £25-27k. We are currently seeking candidates for an 1st Line IT Customer Services engineer for a permanent career opportunity with a global.... Working in a small dedicated team you will be responsible for building strong customer service relationships with end users, and assisting the senior engineers in the day to day running of IT services in the local office. The role will envole providing 1st line support to; - Microsoft Windows 7, Windows 10 desktops and laptops - Microsoft Office 2013, 2016 productivity software - Microsoft ... and configuration as well as Office for Mac - Various printers, scanners, some fax services - Polycom Video Conferencing Administration - Enterprise Level AV Administration and Support - Enterprise Level Backup...

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  5. 1st Line Technical Support Advisor/Customer Service Advisor

    Manchester, Lancashire | 17250.0000 | From The Phone Co-op

    Here at The Phone Co-op we are committed to providing outstanding service, and aim to reflect our customers' values in the way we run the business. Based in Chipping Norton and Manchester, we are... of profits at all costs, we think about our impact on the world and how we can make it a better place while still giving our customers the best possible service. We give something back Living Wage Employer ... delivering excellent service to our customers. Ideal candidates will have previous experience in a technical support role or service desk environment; specialising in support of all aspects of broadband ... . You will also need to have the flexibility and dedication needed to promote our core values and provide the exceptional service that our customers enjoy and expect. You will have a friendly and professional...

  6. Helpdesk Support - 1st & 2nd Line / IT / Customer Services

    Gloucester, Gloucestershire | 20400.0000 | From Anderson Recruitment Ltd

    This is an exciting opportunity to work for one of the world’s largest company in their industry. Our client has a successful track record in providing the marketplace with innovative solutions,.... - Self-motivated with the desire to succeed. - Previous customer service experience. - Keen interest in IT and their operating systems. Hours: 40 hours per week (Shift Rota) Salary: £20,400 per ... services and products. They now have an excellent opportunity for a permanent Helpdesk Support Advisor to join their fun and friendly team in Gloucester. Our client provides a fantastic launch pad ... requests ensuring they are resolved to the customers’ satisfaction. -Upselling suitable products based on the customer’s needs. - Quickly identify problems that need to be escalated to the next...

  7. 1st Line Support IT Engineer/ IT Help desk / IT Technical Customer Service

    Bracknell, Berkshire | 17000.0000 | From Chancellors Group of Estate Agents Ltd

    1st Line Support IT Engineer/ IT Help desk / IT Technical Customer Service Bracknell 3 Month Contract £18,000 Pro rata The Chancellors Group of Estate Agents is a market leader with innovative... use of technology in the estate agency industry. An enthusiastic 1st Line Support Engineer is needed to join an experienced support team. Enhancing and supporting Information Technology systems for the Estate Agency, Lettings and Property Management Business from our Head Office in Bracknell. The successful candidate will be part of a team that provides telephone & remote support to our network of users located in more than 50 branches throughout England and Wales. They will provide first & second line support of our bespoke business software, Microsoft Windows, Office & Active Directory...

  8. 1st Line Support/Customer Service

    Basildon | £8.65 per annum | From One to One Personnel Ltd

    Do you like to listen? Do you like to give advice? Do you have IT knowledge (not degree level just a basic understanding) Would you like to earn £18,000 per year…….. Excellent opportunity has... arisen due to demand in the business of IT Support within a company based in Basildon. Ideally we are looking for a candidate who is driven, confident with excellent communication skills; someone who is articulate, polite, and social and has the ability to work under pressure and cope in stressful situations. Main purpose of the role is to liaise between clients with IT issues and the in-house technical support team. This will include the initial log of the call, entry onto the database and follow up call too. If you have previous customer service experience and are used to working via...

  9. 1st Line Support/Customer Service

    Basildon | £8.65/annum | From CV-Library

    Do you like to listen? Do you like to give advice? Do you have IT knowledge (not degree level just a basic understanding) Would you like to earn £18,000 per... customer service experience and are used to working via the phone; have some IT knowledge and looking for a chance to make a difference, this could be the ideal opportunity for you. Temp to Perm...

  10. CUSTOMER SERVICE SUPPORT AGENT - 1st Line Support

    Cheadle | | From CV-Library

    Customer Service Support Agent - A very rare and unique opportunity for an individual that wants to utilise their experience in a travel or payments business that has experience of working on... for providing a fast and efficient response to external customer enquiries, resolving technical and operational issues within contracted Service Level Agreements, escalating internally where specialist assistance is required. Key Responsibilities * Work within an ITIL framework to provide 1st line support via telephone and email for the company's bespoke software * Utilise the company's ... of high quality product * Escalate any critical issues to the Support Desk Team Leader Required Skills: * Good experience in a Customer Service environment * Good experience in a travel or...

  11. Helpdesk Support - 1st & 2nd Line / IT / Customer Services

    Gloucester | £20,400 | From Anderson Recruitment Ltd

    This is an exciting opportunity to work for one of the world's largest company in their industry. Our client has a successful track record in providing the marketplace with innovative solutions,... a fast-paced environment. - Self-motivated with the desire to succeed. - Previous customer service experience. - Keen interest in IT and their operating systems. Hours: 40 hours per week ... services and products. They now have an excellent opportunity for a permanent Helpdesk Support Advisor to join their fun and friendly team in Gloucester. Our client provides a fantastic launch ... of support requests ensuring they are resolved to the customers' satisfaction. -Upselling suitable products based on the customer's needs. - Quickly identify problems that need to be escalated to...

  12. 1st Line Support

    Mansfield, Nottinghamshire | £15 per hour | From Michael Page Technology

    1st Line Support needed to cover an influx in the business - BAU role. My client needs a 1st Line Support candidate as soon as possible. Client Details Client is a well known organisation based... inefficiencies, looking at how to tackle them - Helping and working with the team, as part of the service desk and helping new starters - Escalating anything outside remit of 1st line to 2nd line Profile Candidate must have: - A good demeanour on the phone and in person - Be a team player - Have worked on a service desk before in the capacity as a 1st line, preferably 2 years experience - Proactive thinking in dealing with customers - Customer service experience and can demonstrate this - ITIL qualification, desirable, not essential - Understanding of IT and basics Job Offer 1st Line...

  13. 1st Line Support Engineer

    Bournemouth, Dorset | 16000.0000 | From Jonothan Bosworth

    1st Line Support Engineer | Bournemouth | £16,000 to £20,000 Jonothan Bosworth Recruitment Specialists are currently looking for a 1st Line Support Engineer to work as a member of a busy service... time 1st Line Support job role : As 1st line Support Engineer you will act as the first line of service to customers, logging tickets via phone calls, emails and from a monitoring system. You will ... excellent customer service skills along with excellent communication skills You will have a passion for technology Experience in 1st line support Driving licence Job benefits: You will join ... 1st Line Support Engineer you will be responsible for ensuring alerts from the service desk monitoring system are dealt with in a timely manner You will be responsible for answering incoming telephone...

  14. IT Service Desk Support Technician - Godalming - £23,000 MCSE

    Godalming, Surrey | 23000.0000 | From Ashdown Group

    1st Line Service Desk Analyst - 1st Line Helpdesk IT Support - Surrey, Godalming - £23,000 + Full IT training & certifications Job Title: 1st Line IT Service Desk Support Technician Key... growth and have a newly created role for an IT support analyst to join their 1st line service desk providing telephone and remote support to a wide variety of customers. The ideal candidate will have ... Words: 1st Line Helpdesk Analyst, 1st Line Service Desk Analyst, 1st Line IT Support Engineer, 1st Line IT Support Administrator, Windows XP, Windows 7, Windows 8, Windows 10, MS Office, MS Outlook ... Responsibilities: Telephone & remote 1st line IT support & fault resolution Ideal Technologies: Windows 7, Windows 8, Active Directory, MS Office & Outlook Location: Godalming area of Guildford...

  15. IT Helpdesk Support Analyst - Guildford, Surrey - £23000 MCSE

    Guildford, Surrey | 23000.0000 | From Ashdown Group

    1st Line Service Desk Analyst - 1st Line Helpdesk IT Support - Surrey, Godalming - £23,000 + Full IT training & certifications Job Title: 1st Line IT Service Desk Support Technician Key... growth and have a newly created role for an IT support analyst to join their 1st line service desk providing telephone and remote support to a wide variety of customers. The ideal candidate will have ... Words: 1st Line Helpdesk Analyst, 1st Line Service Desk Analyst, 1st Line IT Support Engineer, 1st Line IT Support Administrator, Windows XP, Windows 7, Windows 8, Windows 10, MS Office, MS Outlook ... Responsibilities: Telephone & remote 1st line IT support & fault resolution Ideal Technologies: Windows 7, Windows 8, Active Directory, MS Office & Outlook Location: Godalming area of Guildford...

  16. 1st Line - Network Engineer

    Basingstoke, Hampshire | 18000.0000 | From Harvard Associates Ltd

    1st Line Network Engineer "A fantastic opportunity to work with a growing Internet Service Provider who can offer future career progression and development". Salary £18-24k Basingstoke We are... working alongside a Tier 2 ISP with a full range of Voice, Data and Unified Communications products for businesses across the UK and into Europe, who as a result of organic sales growth are looking for a 1st Line Network Engineer. The Role: As a 1st Line Network Engineer, you will be required to do initial fault finding on customer routers and switches. Escalating to 2nd Line as and when required. Call queue management. Requirements 1 - 2 years Cisco router and switch experience...

  17. Customer Service Advisor

    Cannock | 12000.0000 | From Support Services Group

    1st Line Support - Customer Service Advisor - IT / Software - Cannock Brooklyn Recruitment currently have a role available for a Customer Service Advisor / 1st line Support Helpdesk Advisor in... team! As Customer Service Advisor / 1st line Support Helpdesk Advisor you will be: Taking incoming calls. 1st line helpdesk support. Offering solutions where you can. Logging incidents ... this role of Customer Service Advisor / 1st line Support Helpdesk Advisor you with ideally have previously held a similar role in an IT environment. Applications from a Customer Service or Telesales ... your hard work as Customer Service Advisor / 1st line Support Helpdesk Advisor you will be rewarded with a generous salary and holiday allowance as well as a fantastic team environment, a profit...

  18. IT Support Analyst / 1st Line / 2nd Line / Permanent / Leeds

    Leeds | £20000 - £25000 per annum | From Corecom Consulting Limited

    IT SUPPORT ANALYST PERMANENT LEEDS £20,000 - £25,000 IT Support Analyst / 1st Line / 2nd Line / Permanent / Leeds Corecom Consulting are currently recruiting a IT Support Analyst for... time to join their organisation! Your responsibilities include: * Providing 1st & 2nd Line Support * Taking technical requirements over the phone * Assisting customers over the phone * Providing fantastic customer service * Analysing and troubleshooting support issues To be successful, you will possess the following skills and experience: * Excellent communication skills * Excellent customer service skills * Ability to take technical requirements over the phone * Detailed oriented * 1st / 2nd line experience * Basic knowledge of SQL * Ability to work in a team environment...

  19. 1st Line IT Helpdesk

    Oxford, Oxfordshire | 20000.0000 | From Manpower

    1st Line Helpdesk Oxford£20k Manpower is currently looking for someone ASAP to work on 1st Line IT Helpdesk / Desk Support supporting a busy IT department in a National Organisations Head Office in... Cowley Business Park, Oxford. The 1st Line IT Helpdesk / Service Desk is involved in all areas of customer service and IT system related support for fellow Branches and Central Support Staff, ensuring that any system or operational queries are answered, logged and resolved in a timely fashion and that Company objectives are met. The 1st Line Support / Customer Service Advisor must therefore be highly self-motivated, self-starting, and capable of both working effectively on their own and as part of a team. You should show a flexible and committed attitude, have telephone customer service...

  20. 1st Line Support - Service Desk Analyst

    London | £19000 - £25000 per annum | From RECRUITMENT GENIUS

    This company is the holding company of an expanding private healthcare group offering state of the art services in assisted conception and women's health. The group is now one of the UK's leading... provider of fertility and women's health services. As a 1st Line Support - Service Desk Analyst you will be working as part of a small, dynamic, close-knit team. The successful candidate will be ... a requirement. - IT Examination Certified (Bonus) (This could be a Vtek National Diploma and /or Microsoft Accreditation Certification) Service Desk Analyst (1st Line): Location: Harley Street ... Helpdesk calls using Helpdesk Call logging software Dealing with 1st Line Helpdesk Support Calls for the following: - Windows 7 and 10 - MS Office 2010, 2013 and 0365, - Printers. - Scanners - Skype...

  21. IT Support Analyst - Immediate Start - London - £23,000

    City of London, London | 23000.0000 | From Ashdown Group

    IT Support Analyst - Deskside IT Technician - 1st Line IT Engineer - Hyde Park / Knightsbridge, London - £23,000 *** IMMEDIATE START *** Job Title: IT Support Analyst Support Level: 1st line... responsible for responding to 1st line support issues raised on site, but also providing remote support to some calls from users in other offices. You will need to be comfortable working in a customer ... experience. Please state ref: ASH16076CP in the subject line. Key Words: 1st Line IT Support, 2nd Line IT Support, Deskside Support Technician, Helpdesk Analyst, Service Desk Analyst, IT Support Technician ... : ASH16076CP Due to growth and expansion my client has a newly created role for a 1st & 2nd line IT support analyst to join a small but busy IT department providing deskside user support...