Job Listings

First line customer service support normally involves dealing with customers or clients directly to resolve their issues.

Who can I work for?

Most industries require someone to act as a first point of call for customers or clients, so you could work for a large global organisation or a small local company and in any sector.

Where and when can I work?

The majority of positions are office-based and you will normally work 9am – 5pm Monday to Friday. There are first line customer service positions across the country.

We currently have a great selection of 1st line customer service jobs listed on AllTheTopBananas.com. See these below or refine your search above.

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1st line customer service jobs

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  1. 1st Line Helpdesk / Customer Service Advisor

    Leeds | £18k - £23k pa | From James Wilcockson Associates Limited

    1st line Helpdesk Coordinator / Customer Service Advisor - £18k - £23k, Full Time Position, 20 Days Holiday + Bank Holidays We are currently recruiting for a Customer Service Advisor / Helpdesk... / Customer Service Advisor, your job will involve: Dealing with incoming calls and emails from customers and other departments Dealing with 1st line queries Take ownership for customer ... technical team if required General administration duties. Excellent progression pla The successful 1st line Helpdesk Coordinator / Customer Service Advisor will have: Experience working ... Environment 20 Days Holiday + Bank Holidays Shifts: 6am to 3pm, 8 to 5pm, 8am to 6pm, 1 hour lunch 1st line Helpdesk Coordinator / Customer Service Advisor, LS15 - Salary £18,000 - £23,000 Full Time...

  2. 1st line Customer Service Specialist

    Hatfield, Hertfordshire | Competitive + 3% Pension | From R M Solutions UK Ltd

    One of the UK largest telecommunication and tech giants are seeking a passionate and technically astute customer service agent to join their front-line team of Customer Service Specialists. We... are seeking applications from technically astute customer service agents who demonstrate excellent customer care skills. In this role you will be working on the customer service helpdesk answering ... , tracking and escalating issues to 2nd line support where necessary. Key Responsibilities: Provide first line fault diagnosis and support for the product. Identify problems within customer ... excellent level of customer service which includes positively dealing with customer needs, regularly updating customers and portraying a positive image of the company. Recommending add on products...

  3. 1st Line Helpdesk / Customer Service Advisor

    Leeds, West Yorkshire | 18000 | From James Wilcockson Associates Ltd (JWA)

    1st line Helpdesk Coordinator / Customer Service Advisor - £18k - £23k, Full Time Position, 20 Days Holiday + Bank Holidays We are currently recruiting for a Customer Service Advisor / Helpdesk... / Customer Service Advisor, your job will involve: Dealing with incoming calls and emails from customers and other departments Dealing with 1st line queries Take ownership for customer queries ... technical team if required General administration duties. Excellent progression plan The successful 1st line Helpdesk Coordinator / Customer Service Advisor will have: Experience working in ... Days Holiday + Bank Holidays Shifts: 6am to 3pm, 8 to 5pm, 8am to 6pm, 1 hour lunch 1st line Helpdesk Coordinator / Customer Service Advisor, LS15 - Salary £18,000 - £23,000 Full Time Position...

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  5. 1st Line Helpdesk / Customer Service Advisor

    Leeds | £18000 - £23000/annum | From James Wilcockson Associates Limited

    1st line Helpdesk Coordinator / Customer Service Advisor - £18k - £23k, Full Time Position, 20 Days Holiday + Bank Holidays We are currently recruiting for a Customer Service Advisor / Helpdesk... experience in a fast-paced, rewarding, customer-driven organisation. This job is also offering a fantastic opportunity of fast track progression for the right people! As the 1st line Helpdesk Coordinator / Customer Service Advisor, your job will involve: * Dealing with incoming calls and emails from customers and other departments * Dealing with 1st line queries * Take ownership for ... * Escalating calls to 2nd line technical team if required * General administration duties. * Excellent progression pla The successful 1st line Helpdesk Coordinator / Customer Service Advisor will...

  6. Customer Service Admin \ 1st Line Support

    Fareham | £0 - £10/hour | From Spectrum IT Recruitment

    Job Description Reporting to the Support Lead, you will assist in providing first line technical support to our Managed Service customers. The successful candidate will require an aptitude for... the business * To register and classify received Incidents and to undertake an immediate effort in order to restore a failed IT service as quickly as possible. * If no ad-hoc solution can be achieved, 1st Level Support will transfer the Incident to expert technical support groups (2nd Level Support). * 1st Level Support also processes Service Requests and keeps users informed about their Incidents ... manner. * Excellent organisational skills. * You will be a self-motivated achiever who gains satisfaction from providing excellent customer service If suitbale please apply or contact Natasha on...

  7. 1st line Customer Service Specialist

    Hatfield, Hertfordshire | | From RM Solutions Ltd

    One of the UK largest telecommunication and tech giants are seeking a passionate and technically astute customer service agent to join their front-line team of Customer Service Specialists. We... are seeking applications from technically astute customer service agents who demonstrate excellent customer care skills. In this role you will be working on the customer service helpdesk ... , tracking and escalating issues to 2nd line support where necessary. Key Responsibilities: Provide first line fault diagnosis and support for the product. Identify problems within customer ... excellent level of customer service which includes positively dealing with customer needs, regularly updating customers and portraying a positive image of the company. Recommending add on products to...

  8. Claims Handlers / Customer Service (Insurance) / Customer Support / 1st Line Support

    Hanley, Staffordshire | | From NETWORX

    Claims Handlers / Customer Service (Insurance) / Customer Support / 1st Line Support Hanley Excellent Salary plus Benefits Over the last 5 years, our client has grown organically and through... behalf of insurers. Your role will be providing first line support to policy holders to ensure that that they receive quality customer care and support while dealing with claims and enquiries. Skills & Attributes This position will suit candidates with strong customer service experience and confident communication skills. Applicants must be competent on the telephone whilst dealing with ... is desirable but not essential and it is more important to great at customer service! All candidates are required to have 4 GCSEs, grades C and above (inc. Maths and English) or an equivalent...

  9. Claims Handlers / Customer Service (Insurance) / Customer Support / 1st Line Support

    Colchester, Essex | | From NETWORX

    Claims Handlers / Customer Service (Insurance) / Customer Support / 1st Line Support Colchester Excellent Salary plus Benefits Over the last 5 years, our client has grown organically and through... behalf of insurers. Your role will be providing first line support to policy holders to ensure that that they receive quality customer care and support while dealing with claims and enquiries. Skills & Attributes This position will suit candidates with strong customer service experience and confident communication skills. Applicants must be competent on the telephone whilst dealing with ... is desirable but not essential and it is more important to great at customer service! All candidates are required to have 4 GCSEs, grades C and above (inc. Maths and English) or an equivalent...

  10. Technical Support Engineer

    Alton | 26000 | From Exclusive Networks

    You must be able to provide valid right to work in the UK documents to apply for this role The Company Exclusive Networks partners with market leading and emerging vendors that provide... escalate to 2nd Line Engineers as appropriate Liase with colleagues to ensure clients receive the best customer service and resolution to their technical problems/cases Create client technical ... . This sets us apart from the competition and ensures we drive growth for ourselves, our partners and resellers. Job Role 1st Line Technical Support Engineers will receive technical products ... the 2nd Line Team, the 1st Line Team Leader or the Technical Support Manager, for example, when help is required to meet SLAs or to resolve more complex cases. The Technical Academy The Exclusive...

  11. Service Desk Analyst

    London | Neg. | From Cititec Associates Limited

    SERVICE DESK ANALYST LONDON PERM £27K !URGENT ROLE! My client is searching for a Service Desk Analyst for a permanent role in London. This is an urgent position that... requires you to be available more or less immediately You will be required to provide 1st line Service Desk support, either onsite or via telephone, to a diverse user base, with the aim ... or call me directly on ************* Keywords: Service desk / 1st line support / helpdesk / citrix / sccm / exchange / Service desk / 1st line support / helpdesk / citrix / sccm / exchange / Service desk / 1st line support / helpdesk / citrix / sccm / exchange / Service desk / 1st line support / helpdesk / citrix / sccm / exchange...

  12. 1st Line Technical Support Analyst

    Hertfordshire | £18k - £24k pa + benefits | From Claremont Consulting Limited

    1st Line Technical Support Analyst I am currently working with a leading telecoms organisation who are looking for multiple 1st line support analysts with experience working in a telecoms... organisation to join their growing team based in Hertfordshire. These are all permanent roles. As the 1st Line Technical Support Analyst you will be the first point of contact for customers to resolve issues relating to mobile networks and fixed line. Responsibilities: *Working on the customer service helpdesk to resolve customer issues via calls/emails/live chat *Managing ... experience in a technical helpdesk (ideally within a telecoms organisation) *Excellent customer service in technology *Knowledge of 1 or more of the following: telephone systems, fixed line, switch/PBX...

  13. 1st Line Support Analyst

    Warrington, Cheshire | Up to £18k pa | From Shortlist Recruitment Limited

    1st Line Support Analyst Warrington £18,000 Shortlist recruitment is recruiting for a 1st Line Support Analyst to join a market leading software house in Warrington. This is the perfect... and carrying out preventative maintenance on customer environments The right 1st Line Support Analyst for this role will have prior experience in a busy helpdesk environment and have good hands-on support knowledge of areas such as: Customer service skills Excellent phone skills Passion for giving great service Active Directory Microsoft Exchange Windows 10 Office365 The 1st Line Support ... : Taking and logging calls from customers around the UK Providing 1st Line Support, ranging from password resets to major fault diagnosis Remotely accessing customer environments to carry out...

  14. 1st Line Engineer

    Solihull | £20,000 - £25,000 Per annum | From The Convergence Group

    Convergence Group has an exciting opportunity for a 1st Line Engineer to join us based in Solihull on a full time, permanent basis . You will be on a competitive salary of £20,000 - £25,000... customer relationships, delivery of Services and customer retention. Key Responsibilities as our 1st Line Engineer - Delivery of a world class customer service experience - End to end Incident ... a key contact during the incident lifecycle Experience and Qualifications needed to become our 1st Line Engineer - Ideally previous work experience within a busy customer service centre in ... per annum. 1st Line Engineer Job Role You will provide a single point of contact for our customers to report network faults to Convergence Group. The Network Operations Centre provides...

  15. Service Desk Support Analyst (1st & 2nd Line), ITIL Certified

    City | £29k - £35k pa | From I3 Resourcing Limited

    Service Desk Support Analyst (1st & 2nd Line), ITIL Certified (at least ITIL Foundation Level required) - Service Support Analyst / Service Desk Support Analyst (This is a 1st Line & 2nd Line... Customer Service / Customer Support - 1st and 2nd Line Service Desk Support Analyst. We are looking for professional and reliable SERVICE DESK SUPPORT people that have a solid career and are ITIL ... £29,000 - £35,000 depending on experience + Excellent Company Benefits. Customer Support, Service Desk Support Analyst; 1st Line Support Analyst, Service Desk Support Analyst; Telephone Support; ITIL Certified; Windows Support; High-Level of Customer Service Support. Service Desk Support Analyst (1st & 2nd Line), ITIL Certified (at least ITIL Foundation Level required) - Service Support Analyst...

  16. IT Service Desk and IT Operations Technician 1st Line (Shift

    Cardiff | £20,000 - £22,000 | From Target Group Limited

    Job Role: IT Service Desk and IT Operations Technician 1st Line (Shift) Contract Type: Permanent Location: Cardiff Salary: £20,000-£22,000   Role Overview: We specialise in... Operations Technician 1st Line manages IT incidents, requests and changes within the organisation. Our IT Service Desk and IT Operations Technician 1st Line will complete client software deployments into Test environments. You will process service desk tickets to 1st line level and if needed escalate service-impacting incidents to 2nd Line.   Our Vision To help our clients transform operational ... Require excellent interpersonal skills in handling contact with end-users, staff, customers and suppliers 1 year working within Information Technology and supporting end users 1st Line Microsoft...

  17. 1st Line Support - Leeds Based - £18,000 - £24,000

    Leeds | £18k - £24k pa + Excellent Benefits | From Data Careers Limited

    1st Line Support - Leeds Based - £18,000 - £24,000 dependant on experience We have a great opportunity for a 1st Line Support Analyst to join our client based in Leeds. Our client is a leading... provider of IT Solutions & Services and requires a 1st Line Support Analyst to join their Technical Service Centre. Job Type: Shift work - you must be prepared to work 10:30 -22:30 Monday - Friday. Working as the 1st Line Support Analyst you will provide first line customer technical support to the Service Centre customer base. Other accountabilities include; Engage with customers by phone ... , changes made, customer interactions in line with data protection laws and policies. Adhere to current Service Centre Service Management policies, processes and procedures (e.g. ticket handling policy...

  18. IT Support Engineer - 1st and 2nd line - Leicester

    Leicestershire | £20k - £25k pa + benefits | From Crimson Limited

    IT Support Engineer - 1st and 2nd line - Leicester IT / Support / Technician / 1st line / Software / Hardware / Field based / Tickets/ 1st / 2nd Line Support Analyst required for a leading...; workstations, servers, printers, hardware and software, and user set up Escalate more complex issues to 3rd line support Provide excellent level of customer service for all queries Key Skills of the role Previous experience providing hands on 1st line support to end users and more technical 2nd line support to users Experience with Microsoft Office packages, Windows OS, and SharePoint Good ... resolve more complex issues. You will be involved with smaller IT projects as well as BAU support! IT / Support / Technician / 1st line / Software / Hardware / Field based / Tickets/ Key...

  19. IT Support

    Horsham, West Sussex | £18- £22k + 4.5k Shift Career Growth + Benefits | From Pro-Connexions Ltd

    IT Helpdesk / 1st Line Support Analyst / Helpdesk /Service Desk Support - Shift work - Are you looking for a company to invest in your career?.. Do you have previous Service Desk Support... experience with excellent customer service skills?.. Look no further , due to promotion we are looking to hire several 1st - 2nd line Service Desk Support Staff to join our team. Successful 1st line Service Desk Support / Helpdesk Analyst will preferably have technical experience of some of the following; basic Active Directory, Office 365, Windows 10, remote dial in, server monitoring. Any previous experience of supporting telephone systems would be an advantage but not essential, as long as you're willing to learn. As Service desk/ Helpdesk support you will be using a call logging...

  20. 1st Line Service Desk Engineer - Barton Mills - £20k

    Bury St. Edmunds | £16k - 20k per year + benefits | From CV Screen Limited

    1st Line Service Desk Engineer - Barton Mills - £20k An exciting opportunity for an experienced 1st Line Service Desk Engineer, to join a high successful IT Solutions company based in the Bury St... level of Network and Server troubleshooting - Excellent Customer Service skills Who will suit this role? This is an excellent opportunity for an experienced 1st Line Service Desk Engineer or someone with at least one year's industry experience as a 1st Line Engineer Salary: Basic salary to £20,000 + Benefits Location: Barton Mills, Suffolk Commutable from Bury St Edmunds, Cambridge ... experienced 1st Line Service Desk Engineer To join an IT Solutions company Based in Barton Mills...

  21. 1st Line Service Desk Engineer - Bury St Edmunds - £20k

    Bury St. Edmunds | £16k - 20k per year + benefits | From CV Screen Limited

    1st Line Service Desk Engineer - Bury St Edmunds - £20k An exciting opportunity for an experienced 1st Line Service Desk Engineer, to join a high successful IT Solutions company based in the Bury... - Basic level of Network and Server troubleshooting - Excellent Customer Service skills Who will suit this role? This is an excellent opportunity for an experienced 1st Line Service Desk Engineer or someone with at least one year's industry experience as a 1st Line Engineer Salary: Basic salary to £20,000 + Benefits Location: Bury St Edmunds, Suffolk To Apply: Please send your CV to ******************* of CV Screen in strict confidence. CV Screen is the Recruitment Agency managing this vacancy. Summary An experienced 1st Line Service Desk Engineer To join an IT Solutions company...