To provide HR and Employment advice to a wide variety of 30,000 clients of Peninsula Business Services throughout different sectors within the Advice Team.
The role requires you to work in a team providing legally compliant advice to clients by telephone and email in all aspects of HR and Employment Law in order to support the business needs of the individual clients whilst highlighting any options that are non-compliant and the risk this presents. You will also be offered a Level 9 CIPD equivalent qualification in Employment Law.
Ensure that personal knowledge of HR and Employment Law is continually updated.
Achieve six measured set KPIs to support all clients with quality sound advice in a productive manner within set SLAs in order to provide a first call resolution. This will be predominately call advice and adjusted accordingly by your particular caseload whilst being available for the clients.
To actively own cases to resolution, building rapport and relationships with clients on each interaction.
To log all advice accurately onto the bespoke internal system, taking ownership...
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