Job Summary

Customer Service Advisor

BT7, Belfast, City of Belfast | £20k | Customer Services

Recruiter: Bailey Employment Services Ltd

Could you help Lloyds Banking Group become the best bank for customers? As one of the UK’s leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their team.

As a Customer Service Advisor you will:

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Manage inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking Group

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Complete telephony, digital and admin based tasks to service customer queries

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Take ownership of customer problems, solving them at first point of contact and escalate when required

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Build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations

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Deal with customer data ethically and in accordance with the FSA requirements

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Demonstrate consistently Lloyds Banking Group values and behaviours

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Take ownership of personal development and training, through regular review of performance against business objectives, and take... More

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