Job Summary

Customer Relations Team Member

Warrington | | Customer Support/Client Care

Recruiter: Betfred

Due to continued success and growth, we are now looking to recruit a hardworking and enthusiastic Customer Relations Team Member focusing on providing an excellent, friendly and professional service to Sports, Casino and Games customers.PERMANENT ROLE, NOT A FIXED TERM OR TEMPORARY CONTRACTThis is an inbound role working any 5 days from 7 including weekends, shifts between 7am and 9pm based on needs of the business. Full and part-time vacancies available.Excellent benefits, fantastic progression opportunities and a competitive salary are included with a career at Betfred. During a 12-week probation the rate of pay is £ per hour, once successfully passing, the hourly rate increases to £ Great transport links. Close to a local rail station and on commuter bus routes.The Spectrum, Betfred Head Office, Benson Road, Birchwood, Warrington WA3 7PQ

Responsibilities

  • To provide Customers with a professional service via telephone, email, live chat and social media in relation to Casino, Poker, Games, Bingo and Sports providing accurate responses in a timely manner.
  • To resolve all Customer queries professionally in line with agreed KPI’s, ensuring that any escalations are raised promptly to maintain Customer satisfaction.
  • Process withdrawal and deposit requests on behalf of customers.
  • Carry out administration duties as and when required logging deposit and withdrawal calls, Customer complaints and self-exclusions.
  • Ensure that Customer account adjustments are dealt with accurately.
  • Be conversant with all Standard Operating Procedures, Bonuses and Promotional campaigns.
  • Assist with outbound campaigns, conversion and reactivation of Customer accounts.
  • Understand fully and comply with the key objectives of the Gambling Commission and Gibraltar Regulatory Authority.
  • To be fully aware of your responsibilities regarding Social Compliance and Licence Conditions Codes of Practice.

Experience and Skills
  • Experience in dealing with customers at all levels.
  • Excellent customer service skills with experience of working in a fast-paced environment.
  • Professional telephone manner, with excellent listening skills and good analytical approach to problem solving.
  • Ability to build and maintain good working relationships.
  • Committed to improving levels of Customer service.
  • Analytical approach to problem solving.
  • Competent computer skills including MS Outlook, Word and Excel essential.
  • Ability to resolve support issues to final resolution and to a significantly high standard.
  • Flexible approach to work, with the ability to multi-task essential.
  • Interest in Sports, Casino and Gaming desirable.
What is in it for me?
  • Full training provided.
  • Salary increases to £ after successful 12 weeks probation!
  • Salary increases to £ after one years’ service!
  • Business Attire Mon – Thurs, Dress Down Fri – Sun.
  • A wide range of amazing high street discounts!
  • Gain qualifications whilst you work with the BTEC Diploma in Customer Services
  • We offer excellent opportunities to progress your career within the company and have an amazing culture! Do you want to advance your career whilst earning a competitive salary? What are you waiting for? Apply now!
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