Job Summary

CSA Supervisor

Duxford, Cambridgeshire | | Customer Services

Recruiter: SMT

SMT GB are an industry-leading distributor of Volvo Construction Equipment who are always on the look-out for the best people. Due to us centralising our Part Operations function a fantastic opportunity has arisen and we’re looking for a Customer Support Agreement (CSA) Supervisor to join our brand new team based in Duxford.
Reporting into the Parts Operations Manager you will be supervising and leading a team of nine in the Central CSA Team to ensure that the team are motivated and focused on delivering a first class customer experience and on time delivery of all aspects of CSA management, delivery and performance.
This role requires strong people management experience, and we’d like to hear from you if you have/are the following:
·Microsoft Office, Excel advanced level and CRM software experience
·Ability to understand a P&L
·Ratio, variance reporting experience
·People management experience
·Proven track record of successfully delivering to KPIs
·Front facing customer relationship experience
·Performance focussed
·Communication and collaboration skills
·Self-motivated, structured and proactive with a strong sense of ownership
·Strong personal credibility and interpersonal skills
If you feel you fit some but not all of the above criteria but interested in this opportunity with SMT GB then we would love to hear from you. This is a fantastic opportunity to join our successful business focused on employee engagement, training and we’re committed to professional development.
There is a highly competitive package on offer plus benefits which include: Annual Bonus, Pension scheme, Healthshield and more More

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