Job Summary

Workday AMS Engagement Manager

Derry | | Software Companies

Recruiter: Kainos

Our people love the exciting and meaningful work they do, the cutting-edge resources and technology they have access to, the benefits we offer and the great community we’ve built. Want to join them?As a Workday Engagement Manager (Consultant) in Kainos, will be responsible for ensuring the successful post deployment service delivery of Workday solutions for clients by working closely with client business teams and internal sales and delivery teams to define the scope, objectives and approach of solutions that are fit for purpose and commercially viable.This is a senior position accountable for the entire delivery lifecycleYour key responsibilities include:Commercially managing the post deployment service delivery of global Workday programmes from pre-sales through service design and onboarding into AMS (Application Management Services) and ongoing service provision and continuous improvements. Acting as the key client interface between functional and technical teams and the client.Pragmatically offering domain experience (HCM, Fins, Payroll or where relevant to a Workday Capability) to provide functional insight and thought-leadership.Managing all aspects of post deployment service delivery including planning, resourcing, milestone tracking, commercial management and customer satisfaction.Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic.Agreeing objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms.Identifying requirements, business processes, application configurations, testing plans and other artefacts to be documented to ensure shared understanding and facilitate knowledge transfer.Creating well structured & accurate deliverables and presenting to client steering level groups to secure proposed recommendations and agreement.Identifying and actioning appropriately opportunities to win business, including negotiating and closing at a senior client level.Minimum (essential) requirements:You will be an established manager of systems implementations with direct experience in the successful post deployment service delivery of IT solutions within a consulting environment, coupled with exceptional personal drive and ambition to progress your career.Experience of adhering to service management disciplines, service level agreements and ISO standards.Experience of working in a commercial support environment.Full lifecycle project management experience, from initial opportunity through to requirement development / definition, functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live and service management. Two years of post deployment service delivery experience with a consulting / IT services environment.Strong commercial management, influencing and negotiation skills.Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations. You will know when to push back, when to escalate, and when to go above and beyond to satisfy a customerStrong communicator, able to communicate with customers and colleagues with impact, credibility and empathy, including in a remote working situation. Sound ability to formally present to senior Client audiencesStrong business writing skills with experience in the production of business cases, requirement documentation, tender documents, contracts, statements of work and change requests.Demonstrable success in identifying and taking appropriate action on opportunities for additional business.Ability to provide effective pre-sales support as required, including devising and costing viable, winning solutions working closely with a sales team.Sound commercial judgement, with a proven track record in the execution of contract and commercial terms applying to the project.Commercial experience of running a team with experience in managing distributed teams.Good team player, with a willingness and ability to act as a role model within the capability and mentor and/or lead and manage peopleAbility to make sound decisions under pressure, taking a balanced view of client demands and Kainos commercialsA positive “can do” attitude towards the commercial, technical and staffing challenges facing KainosAble to implement improvements in tools and/or processes to help the practiceAble, if required, to travel to customer sites in the same region (minimal out of region travel may also be required)Desirable:Working with Workday or other SaaS delivery methodologiesITIL (or similar) certificationPRINCE 2 (or similar) certificationExperience of managing, mentoring and developing teamsStrong functional domain expertise including areas such as core HR and Finance including Payroll.People Management:Your role may or may not involve managing people. Where you do have direct reports your responsibilities may include:  Agreeing, setting and reviewing your and your team’s goals aligned to Kainos, Workday BU and your Capability  Providing support so that your and your team’s goals can be achieved Reviewing and refining goals for relevance and to keep performance on track  Reviewing performance against goals and provide feedback  Conducting 1:1 monthly and/or project completion feedback meetings Requesting and providing regular feedback in Workday Completing End of Year reviews and agreeing the outcomes for the year Identifying training to support your and your team’s development Pursuing and supporting your and your team members’ career paths and progression Reviewing weekly workload forecasting (staff allocations and timesheet checks) and utilisation Actively being involved in recruitment/interviews WHO YOU ARE:Our vision is to enable outstanding people to create digital solutions that have a positive impact on people’s lives. Our values aren't abstract; they are the behaviours we expect from each other every day and underpin everything that we do. We expect everyone to display our values by being determined in how obstacles are overcome; honest when dealing with others; respectful of how you treat others; creative to find solutions to complex problems and cooperative by sharing information, knowledge and experience. These values, applied collectively, help to produce an outstanding Kainos person, team and culture.We're an inclusive bunch at Kainos and we believe in equal opportunity. We welcome applications from all walks of life, including those with criminal records. Everyone who is offered a position here undergoes a basic background check , however no one is treated differently due to their background where it isn't relevant to the role. It's important to note - failure to reveal information which is relevant to the position sought, could result in us having to withdraw the conditional offer of employment.In short: Having a criminal record will not exclude you from a career with Kainos. This depends entirely on the nature and requirements of the position, together with the circumstances and background of offences. Kainos has a policy on the recruitment of ex-offenders (available on request). Full time More

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