Job Summary

Account Manager

Castlereagh | | Private Banking

Recruiter: BNP Paribas

Job Description - Account Manager (C D000201)Account Manager (Job Number: C D000201)  Position PurposeThe Fund Administration Team is a customer-focused team servicing Asset Owners and Asset Managers.  Asset Owners consist of Life Insurance Funds, Sovereign Wealth Funds and Superannuation Funds.  Asset Managers manage Trusts and Managed Funds  The teams are responsible for the generation of accurate client service including:Unit PricingDistribution calculationsBAS returnsTax ReturnsFund AccountingMonth end Reporting from Portfolio to Trial BalanceThey have extensive interaction and dealings with various managers and teams within the Operations Division including, Custody Operations, Financial Reporting , Tax, Performance Reporting, offshore accounting teams, Client Service Managers and other internal BNP Paribas Securities Services teams namely the Risk Control & Finance function and Relationship Management.All services delivered by this team are required to consider current legislative and regulatory requirements and they must comply with operational risk guidelines.  Also the investigation, management and resolution of any client queries and issues which are directed to the team.  Finally the team supports the ongoing fulfilment of service delivery to clients through representation alongside the Relationship Management function.The role of Account Manager is a hands on technical and leadership role.  They assist with achieving the service delivery of Fund Administration interacting with onshore and offshore operational and accounting teams. The Account Manager has overall responsibility of ensuring all Client deliverables are completed accurately and timely in accordance with SLA’s. The role acts as an escalation point for any daily issues when required. The Account Manager oversees up to 12 staff and has overall management for the individual team members, including performance review, ongoing training and career progression. The teams are responsible for the generation of accurate client service including:Daily, weekly and monthly unit pricing Month end Accounting and taxation reportsResolution of client reconciliation issues and ad hoc queriesThe Account Manager  will have a good working knowledge of Unit Pricing Calculations and ReportsTax Reports Distributions Calculations and Taxable Income Calculations Tax Returns BAS reporting General ledger integration with the Investment SystemTrial Balance HiportfoliopControlResponsibilies They act as first point of escalation on identified issues; they identify and escalate more complex queries for resolution.  They act as a leader in providing support, guidance and connectivity between our global and domestic accounting teams. They act as a client contact in dealing with day-to-day liaison & issues.  They ensure all reports generated are of a standard consistent with BNP Paribas Securities Services policies meeting legislative requirements.  As such they have sound numeracy and analytical ability and they are capable and pro-active in problem solving and resolution.  They are outcome focused and work to ensure service delivery meets required timelines.They act as a mentor and leader for Senior Fund Accountants and Fund Accountants, mentoring them to reach their next goal of their professional career.Their role comprises substantial inter-departmental contact and as such they require excellent interpersonal ability.  They have a service ethic and a quality focus in the way they operate and the work they and their team produce. They consider operational risk and compliance requirements in their work and the work of the team and they maintain relevant compliance records as required. Importantly they are seen as a calm, collective, organised leader, that can navigate through problems, issues and challenges when providing high quality client service in a fast paced environment.They contribute to building and sustaining client relationships by supporting the efforts of the Client Service Managers and/or Operations Manager and the broader team.  They are motivated to achieve individual and team goals and to growing theirs and the teams technical ability and knowledge.  They do this through participation in on-the-job training and education, remaining aware of policy and regulatory change.  They share their knowledge freely.  They also ensure their technical development is current through ongoing study or participation in industry groups.As this is a growth business and clients increase in number and complexity either through additional funds or new acquisitions, the ability to identify, share and implement opportunities for process improvement will be highly valued.  Technical and Behavioural Competencies required  Accountability - Committed to achieving the organisation’s objectives.  Demonstrates perseverance and is accountable for own actions. Works to network and assist our global accounting teams.Attention to detail - Ensures accuracy and implements processes to ensure quality of output.  Ensures high personal standards in all areas of work. Ensures reviews and authorisation is of the highest quality.Communication - Oral:  Expressing ideas effectively in individual and group situations.  Adjusting communication style to match the needs of the audience.  Written:  Expressing ideas clearly in all written documents.  Using professional, appropriate language at all times, and adhering to the use of the BNPP Email Protocols.Change management - Displays flexibility to change and is open to new ideas.  Encourages others to be open to innovation.  Values feedback and gives people scope and confidence to generate ideas.Client Focus - Complete commitment to provide professional, intelligent and timely responses to our clients’ needs and to changes in the market. Manages client and Client Service Manager expectations.Collaborative approach - Supports and shows respect for others.  Puts people first, and works effectively with individuals, teams and clients.. Ability to interact and manage offshore operational and accounting teamsIndividual Leadership - Uses an appropriate interpersonal style to inspire and guide colleagues towards goal achievement.  Adjusts behaviour to accommodate tasks, situations and individuals.People leadership - Creates and achieves the desired strategic direction of the organisation through influencing individual and group goals, processes and reward systems.  Role models the organisational values at all times.Risk awareness - Adheres to the organisation’s processes and procedures.  Demonstrates a good understanding of compliance issues and implements work practices that minimise operational and reputational risk.Operational decision making - Relates and compares data on operational (i.e. day to day) effectiveness from different sources.  Establishes goals and requirements that reflect organisational objectives and values.Resilience - Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others.  Maintains effectiveness in uncertain or ambiguous situations.Technical/professional knowledge - Demonstrates a satisfactory level of technical and professional skills/knowledge in job related areas.  Keeps abreast of current developments and trends in area of expertise.Experience and Qualifications required Ideally Degree qualified in Business, Accounting or related discipline.Qualified in Accounting (CA/CPA) or comprehensive work experience in a like roleSystems experience: Hi-Portfolio, PControl unit pricing system and MS Word & ExcelExperience in managing offshore teams who prepare the unit prices, distributions, and month end reporting an advantage Approximately 4-8 years commercial experience in fund accounting, unit pricing and custody, with working technical knowledge & understanding of the full service model of master custody.  Awareness of financial market securities and solid knowledge of fund products for which you provide accounting services. Ability to provide pragmatic and commercial solutions in problem solving.Experience in the completion of MIS and client reporting on a timely basis and in line with legislative requirements and organisational operational risk and compliance policies.  Staff supervisory experience and are an effective manager, you have the ability to investigate, resolve or escalate issues (as required). Primary Location: AU-NSW-SydneyJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Other Degrees / Certifications / Vocational, Technical or Professional QualificationsExperience Level: Not Indicated More

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