Job Summary

Senior Customer Account Manager

Brighton | | Internet Software

Recruiter: Avalara

We are looking for a Customer Account Manager to join our growing and thriving team. In this position, you will be responsible for a segment of Avalara's EMEA customer portfolio and manage all retention, renewal, customer satisfaction, upgrade and add-on sales activities, with a specific focus on maximising customer lifetime value.The best people for this job have a high sense of urgency to deliver results, are ready to own outcomes, possess superb planning and time management skills, and can empathise with customer needs while delivering high value to them in every interaction.Experience with business accounting concepts, ideally encompassing indirect taxes such as VAT or Sales Tax, is a strong plus.You will enjoy working with external customers, and internally across departments within Avalara (including New Business Sales, Support, Professional Services, Marketing, and Finance) to resolve issues and explore opportunities.Job DutiesServes as the primary post-sale point of contact for clients/customersUses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of... More

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