Job Summary

Customer Care Team Leader

Houghton Regis, Central Bedfordshire | £15k | Customer Services

Recruiter: Arjo

Customer Care Team Leader
Position: Customer Care Team Leader
Location: Houghton Regis, Bedfordshire
Job type: Permanent, Full time
Shift Pattern: 22 hours per week, working Saturday and Sunday 8am – 8pm
ROLE:
A global medical devices company have an exciting opportunity for a Customer Care Team Leader to join the business within their busy call centre.
You will be responsible for leading, motivating and directing a team of Customer Care Advisor to deliver on their objectives and targets. You will provide ongoing management, training and coaching to ensure they achieve their main target areas in service quality, conversion and sales.
RESPONSIBILITIES:
* Ensure the team deliver on providing excellent customer service
* Effectively manage the departmental workload
* Monitor behaviours and outputs against agreed objectives to ensure all individual, team and departmental targets are achieved
* Motivate and lead by example, adopting a positive ‘can do’ attitude whilst embedding the right culture to drive values and behaviours
* Minimise potential complaints by demonstrating and encouraging standards of work and behaviours to ensure... More

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