Job Summary

Customer Service Co-Ordinator

Rochester, Kent | - £18k-£22k | Other Manufacturing

Recruiter: Adecco

We have an exciting opportunity for a well established company with a well established reputation. We are currently looking for a Customer Service co-ordinator to join their team and to be responsible for the following;

Key Tasks/Responsibilities:

 Customer order processing and management, answering questions, investigating queries, relaying

stock issues, order amendments etc

 Use customer portals as required

 Monitor stock levels

 Processing and updating our in house system with daily information from our 3rd party warehouses

such as intakes, despatches etc and resolving any discrepancies between actual and paperwork

 Managing credit notes and returns from customers

 Checking proof of deliveries and uploading pods to our in house system

 To provide back-up support for stock control and the customer services team

 General administrative support to the team and the Customer Service Manager

 Check invoices for third party warehouses/transport and resolve any queries

 Be the first point of contact in the team for relevant accounts of National Account Managers

 Communicate with... More

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