Trust Payments have an exciting opportunity for a Technical Support Officer to join their team based in Bangor.
Job Title: Technical Support Officer
Salary: Competitive + Benefits
Technical Support Officer - The Role:
You will be offering support to all of Secure Trading’s customers with regards to integrating their websites to the payment platform.
Technical Support Officer - Key Responsibilities:
- Assisting Secure Trading’s customers during the integration of their website to our payment functionality
- Manage customers' accounts
- Record details of inquiries, comments and details of action taken via the Salesforce system
- Responding to emails
- Providing out of hours support for merchants
- Liaising with banks and development partners
- Regular review meetings with the Customer Support Manager (Bi Monthly)
- Comply with all legislation and codes of practice appropriate to the role
- Out of hours support on a rotational basis with the team
- Strong customer orientation
- Comply with the Health and Safety at work...
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