Job Summary

Technical Support Officer

Bangor | | IT

Recruiter: Trust Payments

Trust Payments have an exciting opportunity for a Technical Support Officer to join their team based in Bangor.

Job Title: Technical Support Officer

Location: Bangor

Salary: Competitive + Benefits

Technical Support Officer - The Role:

You will be offering support to all of Secure Trading’s customers with regards to integrating their websites to the payment platform.

Technical Support Officer - Key Responsibilities:

- Assisting Secure Trading’s customers during the integration of their website to our payment functionality

- Manage customers' accounts

- Record details of inquiries, comments and details of action taken via the Salesforce system

- Responding to emails

- Providing out of hours support for merchants

- Liaising with banks and development partners

- Regular review meetings with the Customer Support Manager (Bi Monthly)

- Comply with all legislation and codes of practice appropriate to the role

- Out of hours support on a rotational basis with the team

- Strong customer orientation

- Comply with the Health and Safety at work... More

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