Job Summary

Deputy Site Supervisor

Halifax, Calderdale | | Public Sector

Recruiter: Bardwood Support Services Limited

As Deputy Site Supervisor, working alongside the Site Supervisor, you will be responsible for line-managing, training and motivating our team of Customer Service Operatives on site. Staff based on site are primarily a Customer Service Team, but also undertake and manage both cleaning and security duties. This position is a working position and part of the shift roster.

Your Key Responsibilities will include:

* Team building

* Managing rosters.

* Developing and maintaining an excellent Customer Service regime for Visitors to the Shopping Centre.

* Build and develop positive working relationships with tenants, contractors and external organisations (Calderdale Council, WY police)

* Liaise with both the Centre Management Team and Senior Services Group Management.

* Planning, implementation & control of site operations.

* Training

* Systems and Procedures

* Managing discipline

* Quality Control - audits and inspections, (I-Auditor, Savills Mystery Shopper inspections)

* Health & Safety

* Compliment and Complaint Handling

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