Job Summary

Customer Service Agent

Bristol,Avon | | Customer Service

Recruiter: Reed

Customer Service / Customer Care / Sales

North Bristol

£9.00 - £13.00



Reed Business Support are continuously seeking experienced Customer Service / Customer Care / Sales professionals who are keen to secure a new opportunity either on a permanent or temporary basis.

• Answer telephone calls in a timely manner and enter orders appropriately

• Order entry (received orders by phone, fax, email and I-Trade

• Discuss any issues with Sales Representatives / VP Sales / Production Manager regarding orders and changing of existing orders

• Communicate with customers regarding their order status

• Communicate / proactively interact with customers addressing concerns or questions

• Liaise with internal departments relating to any customer issues

• Notify customer and Sales Representative if substitutions will be given or shortages have occurred

• Order entry management – running sales reports, set new item codes

• Greeting customers and other visitors

• Answering, screening and forwarding phone calls

• Taking and relaying messages

• Dealing with queries from the general public and... More

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