Job Summary

Customer Service Advisor

Bristol,Avon | | Customer Service

Recruiter: 121 Jobs Ltd

Our cllient is seeking a Customer Service Advisor on an initial 1 Month contract with the possibility of an extension.

Working Hours and Pay Rate:

Monday - Friday, 08:45 - 17:00. At a pay rate of £9.30 Per Hour

Job Purpose:

To meet the needs of Customer Service Centre customers as the first point of contact wherever possible. To ensure services interface seamlessly with 'back office' departments, delivering excellent standards of customer care and consistently high-quality information and advice on aspects of all the Council's services.

Main Duties and Responsibilities:

  • Effectively handle inbound and outbound telephone calls and e-mails (plus any other relevant channels of communication) from members of the public, service users, internal departments and representatives of other agencies, and provide a prompt, high-quality response to their enquiry, query or complaint.
  • Create and maintain accurate records of customer interactions, including requests, bookings, payments, account updates, job allocation and creation,.
  • Staff the Council's main reception desk. Provide... More

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