Customer Service Advisor - Kingston upon Thames
Salary: Circa £23,000
Hours: Fixed Term Contract - Full Time
Our client an established Housing Association are looking to recruit a Customer Service Advisor to provide a high quality and comprehensive service, ensuring a consistently high level of response for customers.
Provide an excellent first point contact for all customers
Respond to enquiries from customers through a variety of means (Email, Telephone, Office visits etc) with empathy and professionalism, aiming to provide resolution at the first opportunity.
Providing customer service and information in relation to:
• Responsive repairs, gas safety, improvements and major repairs
• Estate and tenancy management
• Neighbourhood dispute and management
• Arrears and rent queries
• Promote Direct Debit and increase revenue
• Resident and community involvement
• Hastoe policies and procedures
• Development Schemes
• Shared Ownership
Where a matter cannot...
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