Job Summary

Customer Service Advisor

Kingston Upon Thames,Surrey | £23k | Customer Service

Recruiter: Additional Resources Ltd

Customer Service Advisor - Kingston upon Thames

Salary: Circa £23,000

Hours: Fixed Term Contract - Full Time

The Role

Our client an established Housing Association are looking to recruit a Customer Service Advisor to provide a high quality and comprehensive service, ensuring a consistently high level of response for customers.

Responsibilities Include:

Customer Service

Provide an excellent first point contact for all customers

Respond to enquiries from customers through a variety of means (Email, Telephone, Office visits etc) with empathy and professionalism, aiming to provide resolution at the first opportunity.

Providing customer service and information in relation to:

• Responsive repairs, gas safety, improvements and major repairs

• Estate and tenancy management

• Neighbourhood dispute and management

• Arrears and rent queries

• Promote Direct Debit and increase revenue

• Resident and community involvement

• Hastoe policies and procedures

• Development Schemes

• Shared Ownership

Where a matter cannot... More

Job found on:

Apply Upload CV Save Job
x Save to My Jobs
The job has been saved to your "My Jobs" page (accessible from the tab at the top of the page)

Similar Jobs

...and if these jobs still don't match your preferences, we have 941111 other UK jobs - you can start a new search here.