Customer Service Assistant / Administrator required in Knaresborough, near Harrogate, North Yorkshire.
This is an excellent opportunity to work for an international company supplying environment improvement products to the facilities management industry.
Monday to Friday (45 mins for lunch). £19K salary, 25 days holiday (+bank hols), Pension, Free parking, drinks etc.
Working in a small team, you will be responsible for responding to all incoming customer enquiries, providing technical advice on product selection, processing orders and liaising with customers and carriers on deliveries. Dealing with all incoming complaints and express of dis-satisfaction.
- Basic PC, including Microsoft Office
- Attention to detail and accuracy
- Ability to work under pressure and to strict deadlines
- Proactive approach
- Excellent telephone manner
- Use of carrier tracking systems via internet
- Able to use own initiative
- To work effectively as part of a team.
- Obtaining Proof of Deliveries and Estimated Time of Arrivals.
- Dealing with customer queries
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