Pet Claims Assessor
Salary: £17,500 - £18,500 (DOE)
Working hours: Monday to Friday 9:00-17:00 with a 45 minute lunch break. (36.25 hours a week)
Our client is looking to grow their existing team in The Pet Claims department by taking on a Pet Claims Assessor offering a competitive salary and a supportive environment, where self-development and improvement is encouraged and supported.
Based in Kings Hill, you will be handling inbound and outbound calls, assessing new claims and collecting accurate information and necessary documentation to proceed with a claim. You will also be guiding policyholders on how to proceed with the claim and keeping them informed at all times both verbally and in writing, so excellent customer service skills is a must for this role!
As well as this you will be; assessing medical information and reviewing complex medical histories, ensuring prompt and accurate payment of valid claims, assisting policyholders with general queries, writing clear and accurate non-standard letters where claim circumstances require it, ensuring system records are kept up to date and that claim activity...
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