Job Summary

Customer Service Advisor

Kingston Upon Thames | | Customer Service

Recruiter: Additional Resources Ltd

Customer Service Advisor (Temporary Role - Part-time Monday to Wednesday) - Kingston-Upon-Thames, Surrey

Salary £23k per annum (pro rata)

Hours: Total of 21h on Mo/Tue/Wed

The Role

Our client an established Housing Association are looking to recruit a Customer Service Advisor to provide a high quality and comprehensive service, ensuring a consistently high level of response for customers.

Working in the Contact Centre, your role will be to provide an excellent first point of contact for all customers, resolving queries.

You will also track progress through the customer relationship management system.

An understanding of repairs services, housing management or experience working for a Housing Association is essential.

Duties include:

  • Diagnosing and raising routine repairs
  • Giving helpful and timely advice and assistance to tenants about their rent accounts and benefit
  • Responding to enquiries from customers through a variety of communication channels (Email, Telephone, Office visits etc.) with empathy and professionalism, aiming to provide resolution on every... More

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