Job Description Company Description Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us. Values: Delivering the exceptional, every day • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day. • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture - our core values and how we behave: 1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. 2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. 3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. 4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. 5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Behaviours: • Knowledge of relevant procedures • Level of customer Service • Team Player • Health and safety awareness and knowledge • Communication Job Description * Liaising with Subcontractors, via email and by phone. * Raising Purchase Requisitions. * Provide excellent customer care for one of our major clients. * Liaise with IT should any issues arise with the operatives or subcontractors digital assistants. * Be able to provide support to operatives using Verisae. * Closing jobs off in SAFE and updating data into Maximo. * Controlling the scheduling and co-ordination of work via our company database. * Producing reports. * Recording and provision of minutes of meetings as necessary. * Word processing and other secretarial / admin duties as required. * Ad hoc administration duties and projects as requested by Line Manager. * Photocopying and filing. * Undertaking other duties appropriate to the post and in line with the needs of the organisation. Qualifications Essential * Excellent organisational skills, delivering to deadlines and ability to work under pressure * Good timekeeper * Trustworthy * Excellent standard of verbal and written communication * Excellent interpersonal skills, able to communicate effectively with a range of individuals and roles * Ability to be self-motivated * Experience and competence in Microsoft Office and advanced Excel knowledge * Ability to manage own time and workload effectively * Good knowledge of Data Protection * Experience of a demanding administration role * Good understanding of confidentiality and discretion * Ability to work as part of team * Problem-solving attitude with and eye for detail Additional Information Health and Safety responsibilities: * Follow Group and company policies and procedures at all times; * Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment; * Use all work equipment and personal PPE properly and in accordance with training received; * Report any issues or training needs to your Line manager and /or via your divisional incident reporting system; Information Security: * Ensure compliance with Mitie's information security procedures in all activities; * Proactively identify and report security risks to your manager; * Report actual and suspected security incidents; Note: This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
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