Job Summary

Reception Supervisor - DoubleTree by Hilton Dunblane Hydro

Dunblane | |

Recruiter: Hilton Worldwide Holdings Inc

Job Description What will I be doing? As our Reception Supervisor, you'll oversee Front Desk operations to ensure consistently-delivered exceptional service to our Guests. The Reception Supervisor contributes greatly to, and is an ambassador for the first impressions of our Guests, therefore must perform the following tasks to the highest standards... * Supervise accurate and efficient Reception operations including check in/out procedures * Support Team Members in handling Guest requests and enquires to ensure a positive outcome * Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments * Ensure a consistent, high level of customer service * Brief your team on any events or VIP guests in the hotel that day * Drive sales revenues and promote hotel services and facilities for up-selling opportunities * Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork * Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties * Demonstrate positive leadership... More

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