Job Title: Help Desk Team Member (1st line support, technical support, customer service)
The company: My client is a large US based company that offers a mobile protection app. They offer free, basic and premium insurance. The app has many features such as remote wiping of all data, tracking so you can find your phone when it runs out of battery, encryption and all aspects of insurance i.e. liquid damage, theft etc.They are looking to break into the UK market right now; you could be one of the first to join the UK team which will give you great career prospects within the company.
The Candidate: We are looking for someone who is genuinely interested and proactively curious in technology; this could be anything such as computer gaming, building a PC, creating websites or games, reading technology articles. You must have previous experience supporting either applications or software in a customer facing environment.
The Role: On a day to day basis you will be looking after customers via phone, email and live chat...
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