Job Summary

Customer Service / Service Co-ordinator

Chertsey | - £28k-£32k | Customer Service

Recruiter: Copperfield Recruitment Ltd

Customer Service / Service Co-ordinator - £28k - £32k plus excellent working environment

This is a great opportunity for an experienced Service Co-ordinator to join an extremely successful and well-established engineering company in Chertsey where long term career progression exists.

The successful candidate will be working at the front-line of the company and will be actively involved with international end-users and customers, first class communications skills are therefore essential.

  • Administration and co-ordination of the service department, from new enquiries through to repair processing, progressing and despatch.
  • Telephone support for all incoming calls
  • Booking logs on the service database
  • Responding to customers’ requests and providing updates on their repairs
  • Arranging despatch of parts and repairs
  • Arranging orders with purchasing for components or special items – progressing these orders directly with the supplier
  • Checking service emails and ensuring all have been responded to and the customers are aware of progress
  • Arranging on site visits for engineers, both home and abroad, including all... More

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