Job Summary

Customer Service Advisor

Guildford | - £21k-£23k | Customer Service

Recruiter: 2i Recruit Ltd

Our niche client based in Guildford with a history of continued growth are looking for a Customer Services Advisor to support their ever expanding client base, this is a very varied role and attention to detail as you move from one thing to another is a must. The role of Customer Services Advisor is a crucial one and it is imperative that we offer fantastic service to ensure our customers are happy and come back to us time and time again.

  • Prompt and friendly response to customer queries
  • Dealing with delivery queries and POD’s (proof of delivery) and tracking information
  • Emailing VAT invoices
  • Checking the EDI report during the day to ensure orders aren’t 'missed’
  • Processing orders (Amazon, Ebay and Shopify) through Navision and the 'funnel’
  • Review customer orders
  • Organising customer refunds
  • Checking the Outstanding Order List on a daily basis
  • Liaising with the warehouse
  • Liaising with the accounts team
  • Processing GRN’s (Goods Returns Notes)
  • Managing the Petty Cash and banking
  • Updating the ISO 9001 end of month reports
  • Checking the credit card hand held terminals on a weekly... More

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