Customer Service Administrator - Mortgages
Location : Fleet
Salary : £22-24,000 + benefits
My client who are based in Fleet, are looking for a Customer Service Executive to join their team. We are looking for candidates who have got knowledge in Mortgages. You will be responsible for managing and dealing with all aspects of post completion activities and processes relating to existing residential and BTL mortgages.
Handling borrowers queries both by telephone and in writing in line with company policies and procedures.
With consistent accuracy and within agreed time scales.
Ensure compliance and adherence at all times to the 6 TCF principles, and all other regulatory requirements. Provide a prompt and comprehensive telephone response to all customer queries.
Provide a prompt reply to all written customer correspondence.
Communicate with the customer in a manner that is fair, clear and not misleading
Take ownership of any queries that arise and ensure these are investigated.
Refer queries as appropriate and ensure...
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