Job Summary

Customer Service Advisor - Hamilton

Hamilton, Lanarkshire | £17k | Customer Service

Recruiter: HSBC

Customer Service Advisor - HSBC - £17,436 starting salary, increasing to at least £18,436 after 12 months (subject to performance)

Job summary:

Working as a Customer Service Advisor you'll answer calls from our customers and take the hassle out of banking for them. Our customers call us for all sorts of reasons and tell us they want their requests dealing with speed, certainty and empathy, so these are key skills we look for. It could be anything from helping them pay everyday bills to saving for something special. Taking a genuine interest by building rapport and asking open questions is what our customers look for.

This is a full time role. Banking and Contact Centre experience are not essential. What we're really interested in is a genuine passion for going above-and-beyond for our customers. Everything else we can teach you!

What will I be doing as a Customer Service Advisor?

  • Engaging with a wide range of customers over the telephone
  • Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way
  • Identifying... More

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