Job Summary

Helpdesk Operator

Clydebank,Dunbartonshire | | Customer Service

Recruiter: Randstad Inhouse

Are you passionate about customer service? If so read on....

Excellent opportunities have arisen to join our busy team in Clydebank!

Benefits:
* Weekly pay
* 28 days holiday
* Free car parking
* Great team atmosphere
* Full training provided

Pay Rate and Hours:

  • Monday to Friday 08:00AM- 16:30PM and 09:00AM to 17:30PM (alternating weekly)
  • £10.00 PER HOUR

Responsibilities:

  • You will be will be the first point of call in supporting our clients business when the need arises for an item to move from one location to another or potential other queries.
  • Supervise Helpdesk Operators to ensure efficient running of the helpdesk
  • Support the Account Manager to ensure the smooth running of the contract
  • Manage the day to day running of the helpdesk
  • Conduct team training and appraisals
  • Update and manage all actions relating to service requests
  • Issue resolution
  • To fully adhere to all Helpdesk Operating Procedures
  • Respond to requests for via phone or email for collections or deliveries
  • Book... More

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