Job Summary

Polish Speaking Technical Advisor

Southampton, Hampshire | £19k | Customer Services

Recruiter: The Work Shop Resourcing Ltd

Technical Support Advisor (Polish Speaking) - SO40 - Totton - £19,000

As a Technical Support Advisor (Polish Speaking), your role will involve offering support of a technical nature, to polish speaking customers with queries regarding their purchases.

Duties for the Technical Support Advisor (Polish Speaking):

• Respond to customer calls and emails in a timely manner within the required performance targets of the department.

• Investigate customer’s problems, providing quality, accurate and factual replies; escalating customer queries as required.

• Consistently maximize work output

• Continually improve knowledge of the technologies developed by The Company

• Identify growing problems and bring these to the attention of a Team Manager

• Promoting clear communications between The Company and its customers.

• Propose knowledge support articles for all members of the team to use.

Candidate Competencies:

• Experience of working in a customer focussed environment, preferably on inbound calls, or in a technical support function.

• Excellent level of spoken and written English

• A good telephone manner with the ability to adapt your response to the technical level of the customer

• Qualified to GCSE level or equivalent.

• An interest in gadgets and technology are a definite advantage

The role of the Technical Support Advisor (Polish Speaking) may also suit candidates searching for: Technical Support, Technology, Helpdesk, 1st Line Support or Product Support.

The role for the Technical Support Advisor in Totton is a full time position offering a salary of £19,000. Free parking is provided along with great company benefits More

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