Job Summary


Uckfield, East Sussex | £19k | Administration

Recruiter: First Recruitment Services

ur established and highly successful client is seeking to recruit an Administrator to join their teams in Uckfield. Salary is £19,000 per annum.
Job Description
An exciting opportunity has arisen to join the business and showcase your skills. Ideally you will already be a successful Administrator who is looking to develop further skills. The successful applicant will deliver excellent customer service to a portfolio of clients.
This is a full-time role where the successful candidate will work Monday to Friday, 7.5 hours per day between 8.00am and 6.00pm.
Key responsibilities:
* Management of cases to include; Loading new cases - Case reviews - Requesting reports - Booking appointments - Releasing advice letters - Closing cases
* Liaising with clients, their employees, internal staff and 3rd parties via telephone, email, and letter.
* Working within company/client SLAs and notifying the Team Leader of any difficulty in achieving these.
* Escalating complex cases or those that are progressing slowly to relevant colleagues.
* Act in accordance with the company’s core values of diligence; honesty; exemplary customer service; professionalism;... More

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