Job Summary

Customer Service Advisor - Part time

Hunslet, West Yorkshire | £18k | Customer Services

Recruiter: Cordant People - Contact Centre

ur Client are the UK leader in connected healthcare software and services. Our solutions are widely used across every major UK healthcare setting, from primary and community care to high street pharmacies, secondary care and specialist
services.

Dedicated to creating and implementing innovative IT solutions, they're giving healthcare professionals access to the
information they need to provide better, faster and cheaper patient care.

The Support Department provides support to over 4,500 users located in GP Surgeries, Defence and International
contracts, and Community, Childrens and Mental Health Trusts.

Purpose of the role:

To provide support for Health Customers, patients, partners, users and Health colleagues. Analysts are expected to deliver high quality customer service in a professional, efficient manner.

Main Responsibilities:

Handle customer contacts in a professional manner using effective communication skills
Diagnose generally related customer problems using process and procedural knowledge gained via specialised training, supported by an internal knowledge base
Problem solve reoccurring customer issues which cover varied scenarios that require judgement and decision
making based on the Analyst's expertise and knowledge
Have a basic theoretical understanding of how both systems work and how they interface with other systems, services and partner products
Understand, influence and reason with users by employing technical knowledge and rational arguments to encourage action and acceptance
Occasionally coordinate the response to customers with other business functions throughout the company
Raise, prioritise and maintain accurate up to date customer records on the internal incident tool
Work to pre-defined KPI targets ensuring the team meets all Service Level Agreements (SLAs)
Identify and escalate clinical safety and information governance incidents appropriately.
Other tasks that may be deemed appropriate.Knowledge, Skills and Experience:

Strong customer service skills
Interest in IT is essential
Excellent communication skills
Ability to problem solve logicallyHours of work:

Monday - Friday 8:30am-12:30am

20 hours a week

Cordant People are an equal opportunities Employer

CPCC

Cordant Group is an equal opportunities employer More

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