Job Summary

Customer Service

Wirral, Merseyside | | Customer Service

Recruiter: Joanne Finnerty Recruitment Limited

An exciting customer service role has arisen with one of our local Birkenhead clients, this role is a full time position working 8.30am-5pm Monday - Friday however our client is open to consider part time hours for the right candidate. The role offers 21 days holiday plus back holiday and the office closes at Christmas.

Your role will assist in the customer services function and ensure that all service activities are aligned to deliver the sales growth required with new and existing clients. You will use Microsoft Navision and Outlook Mailbox to ensure all information is kept up to date and correct on all media on a daily basis.

Main duties

  • To support the Senior Management Team in the operational efficiency of the department in order to ensure smooth running of all departments.
  • Answer telephones/telecom, direct calls/deliveries and take messages.
  • Maintain and update filing daily.
  • Respond to customer queries and assist with quotes and taking orders
  • Enter sales orders into Navision and ensure all relevant follow up paperwork is created and received back from the customer
  • Ship orders off Navision... More

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