Job Summary

Customer MI Coordinator

Liverpool | | Customer Service

Recruiter: RSA

The Role

Closing date: 15th July 2019
Hiring Manager: David Lever
Job Level: 5

Location: Will consider various RSA locations including Liverpool and Horsham

The Role

The role sits in the Customer Experience Team alongside the Customer Insight, Documentation and Processes teams in the UK Personal Lines business. Working with a broad range of stakeholders the remit extends beyond our personal lines products and into our claims, commercial and global divisions. The role reports in to the Senior Customer Experience Manager, and provides the individual with access to knowledge and skills development not only in customer experience and conduct but right across RSA's extensive range of insurance propositions.

The Opportunity

As a Customer Experience and Conduct Risk Information Analyst your main responsibilities will be:

  • Compiling a broad range of different internal data of varying complexity to produce valuable Customer Experience and Conduct Risk Management Information (CXC MI)
  • Engaging a variety of stakeholders to ensure the accurate and timely... More

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