Job Summary

Learning and Development Trainer

Leeds | | Education

Recruiter: Capita

Becoming a Learning and Development Trainer with Capita Primary Care Support England (PCSE):

It’s an exciting time for Primary Care Support England (PCSE); this year we are embarking on a culture transformation in the business to drive a customer focus. PCSE provides essential support services to GP Practices, Pharmacies, Dentists and Opticians. The support we offer ranges from key administrative and payment services, to managing supplies, performers list and market entry applications through to moving medical records.

In a bid to improve customer service, PCSE are investing in making the business a great place to work, to help us do that, we’re recruiting an experienced Learning & Development Trainer to join our Learning & Development Team which is part of the wider People Team. You will report to the L & D Manager and will work with PCSE stakeholders from across the business to ensure design and delivery of effective and innovative learning solutions. The role will be primarily in Leeds but there will be the need to travel to Darlington, Blackburn or Preston according to business needs.

What you will do:


Design and deliver innovative learning solutions to assist PCSE in achieving their business objectives


Liaise with operations to correctly identify their required outcomes and recommend suitable learning solution to meet their needs


Design innovative learning solutions including training room, blended learning and digital approaches (eLearning, Webinars etc)


Evaluate training solutions to ensure the operation teams requirements have been met


Play a key role in the development of our SME network, designing and delivering learning solutions and providing ongoing support


Play an important part in induction training of our people, delivering and innovating our induction solution


Coach members of PCSE to help improve business performance

Your experience and skills will include:


A proven track record of managing training projects through all aspects of the Training Cycle


A strong background in the design and creation of creative digital content learning solutions


A proven track record in the design and delivery of induction, customer focused, people development and learning solutions


Experience of operational coaching at all levels


Evidence of stakeholder management for multiple projects


An in-depth knowledge of Captivate (or equivalent) to produce high class digital learning content

About Capita PCSE

At Primary Care Support England (PCSE), part of Capita plc, we’re committed to providing services that underpin the NHS in delivering high quality primary care services for patients. Whether it’s managing supplies and market entry applications or moving medical records and processing payments, we deliver key administrative and payment support for GP’s, dentists, pharmacies and opticians. Our vision is to create more modern, efficient, easy to use support services for the future – and we hope that you’ll join us in achieving just that.

Capita Plc are the UK’s leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customer’s needs, we’ve helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What’s in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day’s holiday, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact Vicky McCabe at for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

| Become a Change Maker |

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership More

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