Job Summary


Havant, Hampshire | £18k | Social Care

Recruiter: BS Care Ltd

To support customers with all aspects of their day to day living, so they can enjoy the best possible quality of life. Providing care and support is both a challenging and rewarding experience. You will mostly work alone with the customer in their home. Compassion, good communication skills and a calm and caring manner are essential for this important role in our company.
Key responsibilities
Safely provide compassionate care and support that is centered on the individual’s needs and wishes. Respect customers’ choices and promote their dignity at all times.
You may be the only person the customer sees over a period of time, it is therefore essential to report any changes or causes for concern to your line manager promptly. You need to be clear about when to seek help and advice in order to keep customers safe and promote their well-being.
Care and support
Give non-discriminatory care and support that values the diverse and unique qualities of each customer. See the whole person and not merely a list of care needs. Carefully listen and observe how customers prefer their care and support to be delivered on a day to day basis. Help them make their own decisions and to be as independent as possible.
Follow instructions in the care and support plan which has been agreed with each customer. This may include:
All aspects of personal care
* Showering and bathing
* Dressing and grooming
* Toileting and continence care
* Teeth and dentures
* Medication
* Encouraging, reminding; supporting with medication as directed in the care plan
* Ordering and collecting prescriptions
* Returning unwanted medicines to the pharmacy for safe disposal
* Nutrition and Hydration
* Support customer to plan meals
* Gentle encouragement and support with eating and drink
* Shopping, preparing and serving food and drinks
* Maintaining hygiene in the food preparation area
* Store food safely and dispose of out of date produce
* Safely using aids and personal equipment in a manner that respects the dignity of customers. For example
* Standing and walking frames
* Wheelchairs, manual and electric hoists
* Sliding sheets and moving boards
* To maintain the cleanliness of all equipment used and to fulfill all infection control requirements.
* Hearing aids and other physical aids
* Housework, Washing floors, vacuuming and sweeping
* Laundry and ironing, making beds and changing the linen
* Dusting and general tidying
* Social and physical activities or mental stimulation such as
* Answering the door and greeting visitors
* Answering emergency bells and the telephone
* Writing cards and letters or emails
* Taking a customer out shopping, to see their friends or to other activities
* Hobbies and recreations such as reading, photo albums, games, etc
* Supporting a customer through temporary and terminal illness, including
End of life care
Hospital appointments
Liaising with community health support and families
Recording and reporting
Record and report all relevant customer information including
The care and support that you provide and assistance with medicines
Changes to a customer’s condition or other concerns
Faulty equipment or hazards in the home
Response to emergencies, accidents and incidents
Safeguarding matters
Contact with families or carers and other professionals
Other matters as required by BS Care procedures
Keep all information about customers and their families secure and confidential
Work well as part of the BS Care team
Follow BS Care policies, procedures and guidance at all times
Take part in staff and customer meetings
Attend training activities and appraisal and development meetings
This list is not exhaustive and from time to time you may be required to undertake additional duties. We will provide full training in line with regulatory requirements.
This role will require you to obtain an Enhanced satisfactory clearance from the Disclosure and Barring Service formally known as the Criminal Records Bureau (DBS) Disclosure
Class 1 business insurance, with no more than 6 points (if using own car for business purposes)
Full drivers license – no more than 6 points More

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