Job Summary

Customer Service Representative

Willerby, East Riding of Yorkshire | £18k | Customer Services

Recruiter: HPCareers Ltd

Role: Customer Service Representative

Location: Willerby, Hull

Hours: Full time, Mon – Thurs, 8.30am - 5pm with a 4.30pm finish on Friday.

Salary: £18,000 - £20,000

Duration: 3-month contract

Job Summary

Providing business customers with a first-class service, supporting them with their new orders, all general enquiries and any delivery or invoice issues.

Duties

* Speaking with business customers and processing new orders

* Accurately entering new orders onto the system according to deadlines

* Investigating and resolving any queries relating to either delivery or invoice issues

* Informing the business customer of offers that relate to the quantity of their order

* Proving quotes for cost of products as well as costs for deliver/freight

* Keeping the business customer aware of new products that may be of value to them

* Liaising with various internal departments including finance, warehouse, sales etc.

* Communication with hauliers regarding deliveries

* Query investigation and complaint resolution

* General office administration: data entry, emails, order processing, updating various IT systems, producing quotations etc.

* Following company policy and procedures to maintain quality standards

* Dealing with customer queries/complaints

* Prioritising daily workloads, meeting deadlines and supporting colleagues

* Attend weekly departmental meetings to provide updates and share information

Key Skill Requirements

* Customer Service experience within an office environment

* Order processing / administration

* Computer literate: MS office, word, excel, email and databases

* Effective problem solver More

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