Job Summary

Business Support Analyst

Leeds | £26k |

Recruiter: Gattaca Plc

Business Support Analyst

Your primary role as Support Analyst is to join the client's team that look after the day-to-day support from a technical perspective, for multiple Financial Services clients. This involves investigating issues and remediating if necessary, advising the customer on issues/solutions, implementation of changes/fixes.

This role will give you the opportunity to:

  • Manage your own workload and action new work in daily whilst progression Work in Progress and supporting your peers.
  • Respond to client queries via email and phone.
  • Perform software installations and data refresh.
  • Do UAT support and company year-ends test support.
  • Analyse support issues on client Financial Services applications and related softwares.
  • Requirement for on call; possible requirement for extended hours / shift working patterns.

A bit about you:

  • Experience of Windows server 2012.
  • Experience with PowerShell scripting and SQL queries are preferred.
  • Knowledge and experience (and possibly certification) with ITIL processes.
  • You have a computing university degree or experience in 2 line software support.

Who you are:

  • Communicate professionally with customers and colleagues either by or to clearly communicate query outcomes/resolution - Professional telephone manner required at all times.
  • Able to work under pressure.
  • Experience working with offshore teams.
  • You have good problem solving and analytical skills.

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