Job Summary

Administrator / Customer Service

Coventry | | Customer Services

Recruiter: McKesson

Business area: Mckesson

Resource type: Permanent

Job Description:
Rota Coordinator (Administrator / Customer Service) Speciality Division

Competitive Salary, Free Parking, 25 days Hols (Plus Bank Hols) + Option to buy 5 days + Bonus

Hours - 37.5 per week (7am-3pm Monday to Friday)

Coventry, CV2 2TX

What does it mean to be a Speciality professional at McKesson UK? It means being a visionary. A changemaker. A service shaper. An innovation agent. Join us, and you could be all these things and more. Based at our Support Centre in Coventry, you'll be part of the team responsible for developing new, and delivering existing, business opportunities and healthcare services to meet our customers' needs and improve patient experiences. At the same time, with opportunities to develop and progress your career, you'll have everything you need to become more than you ever imagined.

About the opportunity

We currently have an opportunity for a rota co-ordinator to join our innovative organisation on a permanent basis in the Speciality division of the business. Our rota co-ordinators maximise the quality of service provided to Lloyds Pharmacy customers by proactively managing our relationships with both internal and external contacts in order to provide pharmacist cover within budget and support the recruitment and retention of pharmacists within our B2B contracts.

This is a very busy and fast paced role where each day will be different. You will plan and manage the rota for pharmacists ensuring that all pharmacies open with a qualified pharmacist. These pharmacies are unique to the rest of the estate as the pharmacies you will be managing sit in Hospitals/Mental Health units and Prisons. These pharmacies require a high standard of the organisation to ensure we have the right induvial in the right pharmacy at the right time.

You will build and maintain excellent professional relationships with Locums and Locum Agencies and Relief Pharmacists and through relationship building, converting locums to employed pharmacists

You will proactively manage costs of pharmacist cover ensuring that the most cost effective solution is found, whilst maintaining high levels of service and consistency in individual pharmacies, and ensure that all invoices are processed accurately and on time.

Liaising with Area Managers on a regular basis you will communicate rota and potential issues and to provide solutions to any ongoing issues within the area and provide support. Support is also provided by team members.

You will provide your team leader with all routine and ad hoc reports in an accurate and timely manner. Working as part of a team you will respond to all telephone calls, queries and e-mails within the SLAs agreed and undertake any other appropriate tasks as requested.

About you

It is essential you have excellent communication skills, organised and customer focused. You will have experience in providing customer service / administrative support, be a team player and enjoy working in a very fast paced busy environment. Using our systems daily you will possess sound knowledge of MS Office - Word, Excel, and Outlook

In return for your hard work, we offer training opportunities and development plans, wide-ranging benefits, flexible holidays and a brilliant work-life balance. We'll also ensure that you feel empowered to support colleagues and make a real difference in people's lives.

About McKesson

We're McKesson - a Fortune Global 500 healthcare company that strives to break boundaries, challenge the status quo and support the changing healthcare industry. Bringing together six companies and 24,000 McKesson UK colleagues across pharmacy, pharmaceutical distribution and home care services, we're committed to offering the best advice and healthcare to our patients, customers and colleagues. As part of our Support Centre, you'll be able to use your passion, ambition and drive to build solutions and have experiences that transform lives for the better - starting with your own.

Role Profile: R9RC Role Profile Final 2017 updated.pdf

Town: Coventry

County: West Midlands More

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