Job Summary

Accommodation Manager

Cardiff | £30k | Catering

Recruiter: Ellis Knight Bespoke Recruitment Ltd

Do you have excellent rapport building skills and enjoy working in a customer facing role? Are you seeking a full-time role on a permanent basis? Read on because we have just the job for you......

This is a fantastic opportunity to work with a luxury student accommodation provider. You will be responsible for management of a large, modern accommodation site based a very short distance from the university in Cardiff.

You will be working Monday to Friday, 9am - 5:30pm and will have responsibility for a small team

You will be responsible for the following duties:

* Ensure that all visitors and residents receive a warm, friendly and informative welcome

* Management of Facilities and Health and Safety duties

* Ensure that all visitors are given an excellent service and given all relevant information about the new accommodation

* You will show new potential tenants around rooms with the aim to convert viewings into room bookings

* You will be responsible for ensuring that all enquiries are responded to promptly and efficiently

* Work with the team to ensure that events and activities are organised to create a fantastic community for all students

* Build strong working relationships with colleagues and the owners of the building

* Ensure that any maintenance issues are addressed once the building opens and rectify in a timely manner

* Responsibility for sales and marketing duties to promote the site to the target audience

* Undertake room inspections and report any issues once the building is open

* Use local knowledge to ensure that visitors and residents are aware of local amenities and attractions to maximise their stay

* Ensure that budgets are met and reporting is provided to CRM management and the building owners

* Ensure that you are keeping informed of competitor’s activities and remaining competitive with prices and service offerings

The skills/attributes that we are seeking are:

* Excellent customer facing skills

* Facilities Management and Health and safety understanding

* Strong communicator with the ability to build rapport with customers, clients and colleagues

* Strong leadership and mentoring skills

* Good understanding of sales and marketing to promote the site to target audience

* Client focused approach

* Good IT skills (Microsoft Office)

* Highly organised and proactive approach

* If you have worked within an academic or hospitality environment previously, this would be an advantage

* Experience of working within Student Accommodation is desirable but not essential.

Interviews will be held in early March, please do get in touch for further details More

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