Job Summary

2nd Line Support Engineer

Sheffield | £24k | IT

Recruiter: Selective Recruitment Solutions Ltd

Selective Recruitment are seeking an ambitious individual who wants an opportunity to continue developing their career within the IT Sector.

The Candidate;

Applicants for the 2nd Line IT Engineer role should be an ambitious individual with a strong work

ethic and desire to learn. You must relish having real responsibility and a desire to earn qualifications and further your career. This is a dynamic position within a fast-growing organisation. As a 2nd Line IT Engineer you will be joining a growing and experienced team in supporting a wide variety of technologies. This is a customer facing role, candidates must be highly presentable and possess excellent face to face communication skills when needed.

Package details;

Job role: 2nd Line Support Engineer

Location: Working from Home (South Yorkshire based – Sheffield)

Salary: £24,000 - £27,000 per annum (depending on experience)

Hours: 37.5 per week, Monday to Friday

Benefits: Training and progression available

Private Healthcare

Annual bonus (dependant on performance against KPI targets)

Extensive vendor product & technology training often followed by industry recognised accreditations

Basic Salary reviews every 12 months

Holidays are 20 days per year in addition to Christmas (usually 10 days, depending on calendar)

Primary duties;

* Logging, managing and resolving customer IT issues

* Remote and on-site support

* Contribute to ongoing internal training programs

* Keep up-to-date with developments of company’s portfolio of products and with wider technology trends

* Individual self-study to achieve and maintain industry accreditation

* Interacting, supporting and presenting to new and current IT Service customers

* Working closely with the Sales team to support and solutions for all customers

Skills and Previous Experience;

* Previous IT experience in a corporate or services environment

* Excellent troubleshooting and problem resolution skills

* Provide high level of support for existing customers

* Administration of Microsoft operating systems and applications (Office etc.)

* Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory (Apply online only)

* Good written and spoken English

* Experience of virtualisation technologies; e.g. VMware, Hyper-V, Citrix

* HP, Dell Hardware experience


* Android/IOS support

* All cloud technologies

* AD and Email Migration Knowledge

* Active Directory and Outlook

* Windows XP/7/8/8.1/10

* Office 2010/13/16/365

* Ability to work independently under pressure

* Driving licence and own transport is essential

The following skills are desirable:

* MAC Environment

* Linux systems

* Unix Environment

* IT procurement / IT Cost saving initiatives

* Software development

Why this company?

* Company incentives including laptops, TVs, vouchers, weekends away & luxury holidays

* The opportunity to progress your career right through to management level within a rapidly expanding company

* Quarterly team building events such as skydiving and long weekends abroad for target exceeders

* The opportunity and support to earn a considerable salary

If you are interested in the 2nd Line Support Engineer vacancy and believe you have the suitable skills and experience to be considered, then please apply.

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.

If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit our website for other opportunities

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.


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