Real Estate Claims Handler - Property
Full Time Permanent
£competitive package including study support and excellent lifestyle benefits you would expect from a global company
Our client specialises in the provision of claims management and loss adjusting services. Their people are as diverse as their products and services and as varied as their clients. They believe that individuals from different backgrounds encourage a challenging team environment, a creative approach to problem solving and an interesting working environment.
An excellent opportunity has now arisen in their desktop handling team, Global Specialty Markets within the Cardiff office. They are seeking an individual with experience of primarily handling commercial property claims or commercial liability claims, but those with Domestic property or general insurance experience will be considered.
The role will involve working within an experienced team of technical claims technicians, dealing with your own claims from FNOL to settlement. A majority of the claims will be of varying value and complexity so you`ll have the skills and knowledge to settle (within your authority) or to pass the more complex cases on to other departments when necessary. You will also manage a portfolio of Pan-European Claims and claims handled by other Loss Adjusting Firms and ensure that these are dealt with in accordance with clear service level agreements.
You`ll already be able to demonstrate excellent communication and listening skills, combined with the ability to impart information and maintain accurate data. You will also have proven skills in developing and maintaining close working relationships, both internally and externally.
Although part of a team, the role will require you to work independently, so the ability to use your own initiative to drive claims from new instruction to conclusion is imperative.
Most importantly, you`ll be able to put yourself in our client’s customer`s shoes, see the full picture and have the ability to make decisions based on the facts, treating all claims on their individual merits. You will deal with a caseload of primarily commercial property desktop claims, and as such you need the ability, confidence and background knowledge to make the right decisions on each claim. This is a great opportunity for those looking for career advancement covering a diverse and interesting range of claims.
You will have/will be:
- Negotiation skills
- Report and letter writing
- Excellent communication skills with both Customers and Clients
- Prioritise workload effectively
- Experience of dealing with commercial (or domestic) property damage claims
- The ability to work on your own initiative and take ownership of your own caseload of claims
- Develop and maintain a close working relationship with our customers, to promote customer satisfaction during all stages of the claim.
- Understanding and empathy throughout
- Excellent keyboard skills
- Excellent IT skills
- Progress toward or intention to become Cert / Dip CII/CILA qualified
Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.
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