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SF Recruitment
Nottingham
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and supportive work environment? If so, we have the perfect opportunity for you! SF Recruitment are collaborating with a fantastic business located in Hucknall (Newstead Village), dedicated to providing top-notch service to their valued customers. Currently
Job Source: SF RecruitmentMacildowie Recruitment and Retention
Loughborough
THE OPPORTUNITY: Macildowie are currently recruiting for Customer Service Administrators working for a business based in Loughborough. Work as part of a team to create an excellent customer experience, handling customer accounts, orders and complaints via telephone, online chat and email. This is a 40 hour week permanent position Monday to Friday
Job Source: Macildowie Recruitment and RetentionIrlam Associates
Heanor
Customer Service Advisor Monday – Friday but flexibility is required to work 1 in 4 weekends from home. Key Responsibilities: Managing outgoing and incoming customer calls and managing email enquiry systems. To keep track of delivery records from the drivers. Upselling to customers to ensure continued revenue stream. Handling customer enquir
Job Source: Irlam AssociatesHarper Recruitment
Nottingham, NOTTINGHAMSHIRE
German Speaking Customer Service Representative £24,000 / £12.73ph Nottingham (hybrid) Hours: 36.25 Monday-Friday 8 am - 4 pm Harper Recruitment Group is working in partnership with a leading apparel company who are looking for a German Speaking Customer Service Representative to support their wholesale and retail customers. This is a temporary c
Job Source: Harper RecruitmentHarper Recruitment
Nottingham, NOTTINGHAMSHIRE
Customer Service Executive Up to £30k Nottingham Monday - Friday 8am-5pm Do you have experience within Customer Service or Sales? We are looking for an experienced Customer Service Executive to join one of our longstanding clients - a leading technology and solutions business. This role is perfect for an individual who has a passion for building an
Job Source: Harper RecruitmentHarper Recruitment
Nottingham, NOTTINGHAMSHIRE
Customer Service Advisor x 2 Location: Nottingham Salary: £11.44 per hour Contract Type: Temporary to Permanent Hours: Monday to Friday 9am-5pm Start date: Tuesday 28th May Harper Recruitment Group is excited to collaborate with a specialist online retailer in North Nottingham, who are currently expanding their customer service team. What will t
Job Source: Harper RecruitmentNovax Recruitment
Derby
Receptionist/Customer Service Derby £11.50 per hour Full Time Contract Novax Recruitment is actively seeking a Receptionist/Customer Service Officer based in Derby on a contract basis. Our client can offer full and part time hours. The job: Provide a face to face reception and customer service for all customers. Assist with access services, prov
Job Source: Novax RecruitmentCherry Professional
Chaddesden
Customer Service Advisor | Derby DE21 | £22,000 to £23,000 | Excellent Opportunity Monday to Friday 8-5 with a 30 min lunch What we're looking for: Answer incoming customer phone calls and take appropriate action for each call Maintain customer satisfaction ratings based on criteria set forth by the company Use company policies to determine if th
Job Source: Cherry ProfessionalNottingham
Customer Service Administrator
Nottingham
A fantastic opportunity to join one of the UK’s fastest growing, most innovative Fire and Security Companies, with over 20 years’ experience within the industry. My client is looking for an experienced Customer Service Administrator to join the team.
Package
£22-24,000
Main Responsibilities
Deal directly with customers either by telephone, electronically or via a customer portal and to provide ‘best in class’ service Interact with both external and internal customers in a timely and effective way to provide the best in business customer service.
To process telephone calls/emails relating to service / breakdowns and within the agreed KPI’s
Provide accurate and timely updates on customer portals
Review Customer Service levels and raise poor service performance levels to Management.
Ensure that customer complaints are dealt with in a timely manner and to the customers satisfaction.
Liaising with your specific account(s) helpdesk/Web portal daily to process call outs, invoicing queries and any necessary further works.
Chase reports, updates, etc. from subcontract labour.
Maintain/ update quote log & service order log (daily) Senior.
Ensure month end invoicing closed off and deadlines are adhered to.
Raise credits notes for Senior sign off.
Liaise with account helpdesk/ web portal daily to process call outs, invoicing queries.
Sales enquiries are processed and quote requests from the portal are added as an enquiry.
Ordering any relevant parts relating to any engineering works taking place at your specific account(s) including SSW.
Knowledge and Responsibilities
GCSE Math’s/English C or above
Knowledge of customer service principles and practices.
IT skills, including Microsoft packages and email. Knowledge of administrative procedures.
Accuracy at record keeping.
Ability to priorities your own workload.
Numeric, oral and written language applications.
Excellent communication skills, including a clear, confident speaking voice. Able to build a rapport with customers.
Personable in written and verbal communication, exhibit confidence and handle fast-paced work environments well.
If you are local to the area and seeking a new Customer Service Administrator position, then please apply now. If your application is successful a 4way member will be in touch.
Email Alert for Customer Service jobs in Nottingham
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