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    leading company in the renewable energy sector is seeking a dedicated Customer Services Specialist to join their dynamic and growing team. Reporting directly to the Head of Customer Experience, this role is perfect for individuals passionate about delivering exceptional customer service and eager to contribute to the development of innovative energ

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  • Elizabeth School of London

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    NorthamptonNorthamptonEast MidlandsUnited Kingdom

    Front Desk Receptionist Salary: £23K - £24K (Depending on experience) Job Type: Full time, Monday to Friday The Elizabeth School of London (ESL) is a higher education provider committed to offering relevant, high-quality programmes on campuses across six major cities including London, Birmingham, Leeds, Leicester, Manchester, and Northampton. With

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Customer Service

Manchester

Role: Customer Service Location: ManchesterSalary: £24,500 Hours: 36 hours 08:45 - 17:00 Monday Friday 2 Saturdays a month Benefits: * Annual bonus scheme * 23 days annual leave + bank holidays raising 1 day per year up to a maximum of 30 days* Buy holiday scheme* Pension Are you passionate about providing exceptional customer service and thrive in a dynamic, team-oriented environment? We're looking for enthusiastic individuals to join our team as Customer Service Representatives with a knack for upselling. We are a well-established company throughout the UK and we are looking for new a new customer service executive to join us in branch dealing with general enquiries, as well as call back those who have shown interest in our services.If you are a bubbly, engaging individual with a positive outlook we want to hear from you for our next customer service role here in Manchester.Role duties:* Dealing with customers face to face * Dealing with customers on outbound telephone system and online* Proactively contacting customers over the phone to identify and discuss their needs * Customer conversations and relationship building, highlighting products and services, booking reviews * Upselling - recommending products and services, transactional activities, policies, audit, standards etc* Administration work updating internal systems* Performing cashier duties and handling in-person transactions* Assisting customers in person at the branch* Assisting customers via outbound telephone calls and online platforms* Initiating proactive phone calls to customers to assess and address their needs* Recommending and upselling products, services, and policies* Educating customers on various products, services, and communication channels* Completing administrative tasks to update internal systemsExperience and skills required: * Experience in customer service within financial services, hospitality, and retail industries* Dedicated to providing outstanding customer service* Enthusiastic about meeting new individuals and fostering connections* Collaborative team player with a "one-team" approach across various channels* Possess excellent verbal and written communication skills* Capable of delivering exceptional customer service in both face-to-face and telephony settings* Flexible and adaptable to accommodate evolving business needs and priorities* Sales and upselling experience is advantageous.

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Customer Service jobs in Manchester

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