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  • Second Line Support Engineer

    • Slough
    • £40k - £45k pa + benefits
    1. From Damia Group Ltd
    2. Save Job

    Position Overview The Platform Services Second Line Support engineering position has responsibilities focused around the smooth running of the enterprise cloud and internal computing environment... practices etc. As a senior engineer you will be responsible for supporting the Tier 1 and build teams with complex incidents, problem ownership to resolution and performing changes adhering to ITIL principles at all times. You will also be required to support the Tier 1 team out of hours as part of an on-call rota. Operational Duties -Maintain service availability for customers by performing ... , and create standard process documents where required. -To update and where required create process documentation for common support tasks and create / update related knowledge base articles. -To stay up More Info

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  • Technical Support/ First/ Second line support Engineer/ Server Engineer A fantastic opportunity has arisen to join one of our clients, a dynamic, growing IT services provider, who are looking to... recruit a Technical Support/ 1st/2nd Line support/ Outsource Engineer to work as part of their team. The Technical Support/ Outsource Engineer/Server Engineer is responsible for ensuring IT support is delivered efficiently and effectively in line with company standards. Duties & Responsibilities of the Technical Support/Outsource Engineer/Server Engineer: * Responsible for first and second line technical support to the customer. * Support the Outsource Supervisor, Account Managers and Project Engineers with infrastructure upgrades, maintenance and renewals. * Undertake PC Builds More Info

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  • Second Line I.T Support Analyst Our client based in Bradford seeks a passionate Second Line I.T Support Analyst for an exciting position within its fast paced I.T department. This role is... of your CV to lsmith@jark.co.uk Keywords Second Line I.T Support Analyst IT This job was originally posted as www.totaljobs.com/JobSeeking/Second-Line-IT-Support-Analyst_job61862316 ... positioned in the service support team and you will take responsibility for all escalated 1st line calls, as well as providing support to the wider team in regards to project and development work ... experience or expand on their existing second line skill set. We are a fast paced retail environment where commitment and talent will be rewarded with exciting opportunities and progression. This is More Info

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