The popular image of a telesales executive is someone sat at a desk trying to sell someone something over a phone. But it also involves a lot of admin tasks.
Who can I work for?
A growing range of companies, from heating companies to media firms, double glazing to financial services.
Where and when can I work?
Office based normal working hours – though you may have to work late or weekends to meet bonus-related targets. Some call centres, however, work 24/7.
What can I earn?
If you're experienced, working for a reputable company and hitting your targets, you could be looking at £30K a year. Starters are looking at £14K-£20K.
What are the benefits?
This is an ever-expanding industry, so there should be no shortage of jobs. Uncapped bonuses are becoming the fashion, providing extra incentives and raising the ceiling to what you can earn.
Are there chances of promotion?
This can be a stepping stone on the path to further education, PR, marketing, or all manner of areas in the sales industry. Once you've worked in telesales, you should have the front to do almost anything!
What will I be responsible for?
- Selling products and services over the phone.
- Maintaining client relationships.
- Managing accounts.
- Representing the firm you work for to existing and would-be customers.
- Making, maintaining and increasing business links.
- Calling potential new clients about possible sales.
- Going through and checking pitches you have sent out in recent weeks.
- Receiving calls from existing or would-be clients.
- Meeting sales targets.
- Monitoring latest developments in sales techniques and the general industry.
- A polite, polished and engaging phone manner.
What qualifications do I need?
Usually five good GCSEs should suffice. Some firms will occasionally ask for A-levels or even a university degree.
Do I need any experience?
Firms will look kindly upon any second or third languages on your CV. Many will ask for six months' experience. But most big firms offer thorough one-month training schemes.
What attributes are needed?
More front than Blackpool. Great negotiating, admin and communication skills, understanding the terms and values of the product you are trying to sell. Ability to flourish in a competitive, hard-sell, target-related atmosphere. The hide of a rhinoceros – as rejection is an occupational hazard. A clear speaking voice. Good IT skills.