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  1. Service Desk/ Help Desk Advisor

    Fareham | £16k - £20k pa + pension, BUPA | From Global Technology Solutions Ltd.

    A fantastic opportunity has arisen for a Service Desk Analyst to join a fast growing, blue chip organisation based at their prestigious offices near Southampton. As a Help Desk Advisor it would... be an advantage if you have Service Desk experience however full training will be provided. You must have exceptional Customer Service Skills and have a fantastic telephone manner. You will also need to have a real passion for IT. As a Customer Service Advisor you will be responsible for: Answering all requests to the Service Desk promptly and politely. Assessing the nature ... . Great role with a lovely team of people. So if you have fantastic Customer Service Skills, Have a great telephone manner and have a real passion for IT, Live close to Eastleigh then please apply...

  2. Help Desk/ Service Desk Analyst

    Berkshire | £23k - £27k pa | From Damia Group Ltd

    Service Desk Analyst - M4 Corridor - £23,000 to £27,000 Looking for an Service Desk Analsy to do the following: -To interface by telephone, email and customer portal with end users. * To record... -SCCM or SCOM Ideally, the successful candidate will come from a customer service background (ITIL) Service Desk Analyst - M4 Corridor - £23,000 to £27,000 ... all Incidents, Service Requests and Change Requests within the ITSM Tool. * Provide outstanding service to customers and set expectations based on agreed processes. * To provide a high quality of remote troubleshooting for desktop IT issues with the view to resolving an agreed number of issues upon first contact. * To manage all tickets in line with agreed Service Level Agreements and Target...

  3. Service Desk Manager

    Edinburgh | up to 45k plus benefits | From Net Talent

    Service Desk Manager Edinburgh Salary: Circa £40,000 As Service Desk Manager, you will be joining an innovative and market leading, world-wide organisation. As one of the biggest names in... manufacturing processes, you will be given the autonomy to manage the Service Desk with the end goal of continually striving to achieve SLAs and KPIs. Working closely with the IT Operations Manager, you will be tasked with managing European Service Desk HQ, with 10 direct reports. To be considered for this role, you will have in depth Service Desk experience, with at least 2 years in a managerial position. You will be technically astute, with a keen understanding of numerous IT methodologies and procedures, particularly ITIL. You will be comfortable setting KPIs and driving your teams to...

  4. Service desk Analyst

    London | £110 - £130 p day | From Argyll Scott International Ltd.

    Service Desk Analyst. Line Support Analyst. MS Server. MS Exchange. SQL Server. MS Office. Active Directory. Group Policy. DNS. DHCP. Mac. I am recruiting a Service Desk Analyst t to work on... contract basis. The 1st Line Support Engineer would be providing support to a number of different teams through supporting a variety of technologies such as Cloud Computing, WiFi Networking, WANs and VPNs. At least 6 months experience working in the Media Industry is required. Mac experience in essential as well. Service Desk Analyst. Line Support Analyst. MS Server. MS Exchange. SQL Server. MS Office. Active Directory. Group Policy. DNS. DHCP. Mac. ...

  5. Service Desk Officer

    Bristol | From £12 to £13.50 per hour | From Keystream Technology

    Our client is looking for several IT Service Desk Officers to join their team. The Service Desk Officers will be responsible for providing the first level and in some cases 2 nd level... support for the organisation. The IT Service Desk Officers will be responsible for the following: · Ensuring that all requests from users for assistance, by telephone call, e ... resolved. The successful Service Desk Office must have experience of working as a Service Desk Analyst and if you are interested in learning more about this opportunity, please get in touch or send through your CV to hgordon@key-stream.com This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk-Officer_job63012461 ...

  6. Service Desk Analyst

    Horsham | £20,000 - £25,000 | From Cyberteam

    Service Desk Analyst My client who is based in Horsham is looking for a Service Desk Analyst to provide 1st line and 2nd line IT Support to all users of the Group's IT services. The... successful Service Desk Analyst will have a salary of up to £25,000 per annum including a great benefits package. This is a fantastic opportunity as a Service Desk Analyst to work for a company with a multimillion pound IT budget to work on some brilliant projects that will really impact the business. Essential Skills - *Relevant experience of working on a high quality IT Service Desk ... Service Desk Analyst role please send us your CV right away. ...

  7. Service Desk Analyst

    Derby | £11.50 - £12 pa | From Lorien Resourcing Limited

    Service Desk Analyst - Ricksmansworth Our client, a leading car manufacturer is looking for service desk analysts to support queries on their now project. The contract is lasting 3+ months,... looking to last until the end of the year. The hourly rate is between £11.50 - £12.00 Duties to include - * To work within a Service Desk, which is Single Point Of Contact for users, IT Services and 3rd party support. * Recording and monitoring the progress of incidents according to agreed service levels. * Provide initial assessment of all incidents/requests, attempt to resolve or refer to other support areas. * Maintain high level of first time fix rate to achieve Service Desk Key Performance Indicators. * Setting up new accounts * Manage new requests from dealers * Processing...

  8. Service Desk Analyst

    Harrogate | £12.00 p hour | From Experis IT

    Service Desk Analyst X3 £12.00 per hour through an umbrella company / 3 month contract An opportunity for 3 Service Desk Analysts for a 3 month initial contract Providing first line support to... users, by the taking of all incoming calls to the service desk. Life cycle management of incidents, queries and problems. Skills Required/ Knowledge / Experience * Service Desk and Incident ... depth understanding of Customer Service Techniques with strong Customer/focused attitude. * Working knowledge of Blackberry (BES) * Experience of using remote control applications to remote manage ... Management processes * Experience of using a Service Management Toolset e.g. Remedy or Service Manager. * Ability to work as part of a team to meet objectives. This role has work patterns...

  9. Service Desk Engineer

    Glasgow | £27k - £30k pa | From Fintec Recruit Ltd

    FINTEC recruit is seeking a Service Desk Engineer for our client who delivers customer contact solutions. This is a permanent role with a salary £27,000 - £30,000 dependent upon experience. Role... and Responsibilities The Service Desk Engineer leads the team by example, setting the highest standards of Customer Service and Incident/Problem/Change Management Fulfilment. You will also be responsible for training inexperienced Service Desk team members through mentoring and training. * Take on assigned cases, provide first line troubleshooting and escalate if necessary * Responsible for ... , CSAT, Resolved Incidents, Quality Monitoring and Change Management Quality The ideal candidate for the Service Desk Engineer role * Educate to degree level in a related discipline * Have...

  10. Service Desk Analyst

    Livingston | DOE | From Search Consultancy Ltd

    Service Desk - Helpdesk - 1st/2nd line support - Windows Desktop - Windows Server - Active Directory - MS Exchange We have a new opportunity for an experienced Service Desk / Helpdesk Analyst in... Livingston. You will be working as part of a team providing Windows Server and Desktop Support for a large, corporate client. We are therefore keen to speak to candidates with the following skills and experience: * Proven background in Service Desk / Helpdesk Support in large corporate environments * Excellent analytical and troubleshooting skills * Experience of resolving issues over the phone / by Email / remotely * Solid knowledge and experience of Windows Server technologies, Active Directory, MS Exchange, etc. * Experience of working with automated ticketing systems would be...

  11. Service Desk Analyst

    London | Negotiable | From Lucid Support Services Ltd

    Service Desk Analyst - 1 month rolling. Windows 7 / Office / Active Directory / Exchange / Citrix We are currently recruiting for a Service Desk Analyst skilled in: Windows 7 / Office / Active... Directory / Exchange / Citrix etc. based in London on a potentially long term contract. Our client, are looking for a Service Desk Analyst to join their busy team to provide 1st line support to users over the phone and via email. The successful candidate will be required to resolve hardware/ software faults by phone, email and remotely working to strict guidelines and SLAs. The aim is to have an excellent first time fix rate and the ability to know when to escalate issues to 2nd line where necessary. Key Skills "Microsoft Office 07/ 10, Microsoft Windows XP/ 7 "Windows Server...

  12. Service Desk Analyst

    London | £25,359 - 35,802 per year + Benefits | From Peabody

    Peabody has an exciting opportunity and is looking for an Service Desk Analyst based in London. The successful applicant will join us on a full time, fixed term contract and will receive £25,359 -... an experienced Service Desk Analyst to join the Peabody Team. Working within our IT department, the IT Service Desk Analyst will provide 1st line IT support to the organization's systems users ... Desk analyst within first-line support team - Must have a passion for best practice in provision of 1st line support services, as well as a passion for excellent customer service - Experience of using service desk solutions - Experience of escalating customer feedback and resolving issues - Good knowledge of Microsoft and Citrix workplace computing products, including installation...

  13. Service Desk Analyst

    Warrington | Negotiable | From Sopra Steria Recruitment Ltd

    Service Desk Analyst Location: Warrington Duration: 6 Months initially Type : Contract EXCLUSIVE OPPORTUNITY: This is an exciting new opportunity for Service Desk Analyst working on secure... contract based in Warrington. Responsibilities It is the responsibility of the Service Desk analyst to manage incidents and problems though its full life cycle to a satisfactory resolution ... with the latest version of the Service Desk Operational Procedures. * Promote good team work to deliver a professional service both within own team and with other Steria businesses to ensure that ... documentation on Service Desk operational procedures for each business area using the Service Desk. * To identify any areas of difficulty or area's for improvement providing a quality service to...

  14. Service Desk Analyst

    Leicester | £20,781 - £24,775 per annum | From De Montfort Uni

    INFORMATION TECHNOLOGY AND MEDIA SERVICES De Montfort University is a university of quality and distinctiveness, distinguished by our life-changing research, dynamic international partnerships,... experienced, enthusiastic and self-motivated Service Desk Analyst to join our Service Desk team. While the key focus will be on the main duties and responsibilities, role holders will ensure that staff and students are at the heart of every service delivery. As an experienced first line Service Desk Analyst you will want to provide an effective, high quality, responsive, customer orientated ... vibrant links with business and our commitment to excellence in learning, teaching and the student experience. The contribution of the Information Technology and Media Services (ITMS) directorate is...

  15. Service Desk Analyst

    Colchester | £22,000 pa | From Pure Resourcing Solutions Ltd

    Service Desk Analyst (6 month fixed term contract) Colchester £22,000 pa Working within the Group IT Service Desk providing an efficient, professional, courteous Service to more than 6,000... - Day to day you will deliver Service Desk services to more than 6,000 users across 300+ sites. - Ensure that all Incident management procedures are adhered to for all incidents such that: - - All incidents reported to the Service Desk are logged accurately and expeditiously in real time - All incidents are correctly prioritised - All incidents are assigned either to internal IT staff or ... - Maintenance of department databases - Updating of departmental documentation (including policies and procedures) - Under the guidance of the IT Service Desk Team Leader; ensure that the Service...

  16. Service Desk Administrator

    Leicester | £16,000 per annum | From Candidate Source Limited

    An opportunity has arisen in our busy office for a full time Service Desk Administrator based in Leicester to join this expanding company. With more than 35 years` experience in the Fire and... Installation services for Fire, Intruder, CCTV and Access Control and other associated security services in a growing market. With a workforce already exceeding 50 staff, it is now in need to further develop its administration team. As the Service Desk Administrator your duties will include: - Answering the telephone to customers; - Logging jobs on the in house computer system; - Passing ... . To be a successful Service Desk Administrator you will have the following skills and experience: - Excellent telephone manner; - IT Skills, including Microsoft packages; - Excellent...

  17. Service Desk Analyst

    Staines | £20k - £28k pa | From Experis IT

    Service Desk Analyst Staines £20-28k My client, a leading logistics company is currently looking for a Service Desk Analyst to provide expert support and advice to the business by handling... requests via telephone, face to face and email. You will be expected to take responsibility of logging and completing requests within agreed SLAs. The successful Service Desk Analyst will be ... and identifying issues. The suitable candidate will be happy managing their own work load and focused on achieving KPI targets alongside performing daily checks and reports on the team's service. The suitable candidate will be customer service focused with great time management skills and the ability to work effectively with minimum guidance and supervision. Experience * Strong customer service...

  18. Service Desk Engineer

    London | £20k - £24k pa | From Capita Resourcing Ltd (IT Resourcing)

    Service Desk Engineer London Immediate £20,000-£24,000 Service Desk Engineer (Junior Helpdesk IT Support Analyst Microsoft Active Directory Windows 7) required by my client in London.... You MUST have the following experience: * Service desk/helpdesk experience * Active Directory user administration- new user setup, password resets etc. Please send your CV to Email address ... of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. Transfer of information overseas Your information may be shared with subsidiaries of Capita plc who are involved in carrying out functions related to the services administration including such subsidiaries which are outside the EEA in countries which...

  19. Service Desk Manager / Service Desk Lead

    Edinburgh | £38k - £42k pa | From DP Connect Limited

    IT Service Desk Manager Edinburgh (West) Permanent, Full Time £38-42k + Benefits KEY SKILLS: Service Desk Manager, ITIL, IT Service Manager, SLA/KPI Management IT Service Desk Manager with... excellent organisation and hands on management skills required on a permanent basis. You will lead the Service Desk team of 8-10 staff, who provide EU support in Microsoft related technologies at ... the Service Desk team including personal development and objective setting - Management of critical incidents through to a successful and timely resolution - Take action as required for major incidents ... management - Good negotiating, interpersonal and influencing skills - Significant experience of working in a Service Desk and Incident Management environment - Knowledge of ITIL-based processes - IT...

  20. Service Desk Analyst

    Cambridgeshire | £25k - £30k pa | From Michael Page - Technology

    A Service Desk Analyst is required within a fast paced Customer IT Service Desk. The role requires active engagement with both internal and external customers, so excellent communications skills... appropriate levels of escalation * Undertake team projects as required * Maintain a professional and composed attitude within a busy Service Desk environment SECONDARY RESPONSIBILITIES * Undertake ... of the Service Desk Team Profile * Excellent communications skills; written and verbal * Knowledge of Microsoft products (Excel, Word, PowerPoint, and Visio) * Knowledge of email systems...