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  1. Service Desk Analyst

    Glasgow | £27000 - £30000 per annum + incentives | From NATIONWIDE PLACEMENTS

    Service Desk Analyst An exciting opportunity has arisen for a diligent and client friendly Service Desk Analyst within our busy and well known client! In this role, you will provide 1st line... (depending on experience) plus company incentives! Apply now! As a Successful Service Desk Analyst your duties will include (but are not limited to): * Working as service desk analyst * Offering 1st line support to the users * Resolving hardware/ software related issues by phone or email * Escalating the issue to 2nd line if required The successful Service Desk Analyst will have ... guidelines * Wonderful communication and customer service skills Your CV and a little about Nationwide Placements (UK) Ltd Nationwide Placements positively welcomes applications from candidates, no...

  2. Service Desk Manager

    Bolton | CompetitivetxtSalaryFrom=0 | From CVWOW

    We Are Barr - Are You? We are about being brilliant. We are always learning. We are results driven and we build relationships that deliver. A.G. Barr p.l.c. is one of the UK's leading.... Due to continued success and growth, we are now looking to recruit an experienced Service Desk Manager to be based at our Middlebrook site in Bolton. What will I be responsible for… The successful Service Desk Manager, will be responsible for delivering excellent levels of IT service for users across the business, through a professional service oriented helpdesk and first line support team ... across the IT function, through the development of best practice process and KPIs. Who are we looking for… The ideal Service Desk Manager will be energetic, analytical, and focussed on...

  3. Service Desk Analyst

    York | £10.27 per hour + Plus Statutory Holiday Pay | From PROTOCOL EDUCATION

    Advert Reference - ES2035716 JOB TITLE: Service Desk Analyst Subject: IT Department LOCATION: South Yorkshire SALARY: £10.27 per hour plus statutory holiday pay teachFE is pleased to be... working alongside a leading Further Education College to recruit for an exciting temporary position as an experienced Service Desk Analyst within the South Yorkshire area. The hours for this role ... candidates will meet the following criteria: * Ideally have experience within a service desk role. * Have fantastic communication and customer service skills. * Have an analytical edge. * Have ... on a self-employed basis under contract with teachFE. An enhanced Disclosure and Barring Service (DBS) check is required for all teachFE assignments. All positions advertised by teachFE comply with...

  4. Service Desk, Help Desk,

    Leeds | £20k - £25k + Benefits | From Estio Technology Recruitment Limited

    Service Desk Analyst We are looking for a Service Desk Analyst to work in Leeds. This role requires 1st/2nd line support troubleshooting users issues. Responsibilities include: - Working as a... Service Desk Analyst resolving issues over the phone - Supporting a number of clients working with their different IT needs - Work to ensure a proper understanding of IT operations and related ... worked on a helpdesk for at least 18 months and is looking to start a career within a busy environment working within professional services. The ideal candidate will have the ability to work under pressure as well as ability to mentor and direct other team members. A great chance to work for an IT Services company learning a wide variety of technology. If you have strong problem solving skills...

  5. Service Desk Engineer

    Bath | Neg | From ROC Search Limited

    Service Desk Engineer - 6 month contract- Bath (1st Line Support, 2nd Line Support, Remote Support, Help Desk, Service Desk, Windows 7, Office 2010, Active Directory, Exchange, Bath-... Contract) Roc Search are currently recruiting for an outstanding Service Desk Engineer to join a highly successful team on a contract basis based out of Bath for our public sector client. The role will involve supporting the office on a day to day basis, successful candidates will have excellent communication skills, previous experience working on a busy service desk and be able to deal with ... Service Skills This is an excellent opportunity for the successful Service Desk Engineer to gain exposure of the most cutting edge technology working for an exciting organisation. Apply now for...

  6. Service Desk Analyst

    Ringswell Park | £11 - 15 per hour | From Concept Resourcing

    Helpdesk / Service Desk / 1st Line Support My client based in the Exeter area is currently looking for a Service Desk Analyst to join their team. The ideal candidate will have previous experience... in a Service Desk role. Full training will be provided for the successful Service Desk Analyst allowing you to learn new technologies and progress within the team. Key Responsibilities: *Be the initial point of contact for IT queries *Resolve issues by phone, email, live chat *Manage call queues *Provide resolution or escalate issues Required Skills: *Excellent customer service *Excellent communication skills *Previous experience working in a Service Desk This is an excellent opportunity for someone looking to progress their career in IT. You will be joining a dynamic...

  7. Service Desk Manager

    Edinburgh | £300 - £350 p day | From Harvey Nash Consulting (Scotland) Limited

    Harvey Nash's public sector client is recruiting for a Service Desk Manager to come on board for an initial 8 week contract. Working within the project team, you will assisting the Business... Change Manager in designing a new service desk function within the organisation and it is essential that both business and customer needs are taken into consideration. You will be responsible for: * Defining service levels, standards, key performance indicators and monitoring process for customers and customer service desk staff. * Assisting the user community in provision of transition support and change planning, and liaises with the project team. * Designing and maintaining policy and procedures for the customer service desk functions. * Utilising business experience and skills...

  8. Service Desk Analyst

    Southampton | £17k - £20k pa | From Connectus

    Service Desk Analyst - Southampton - £17,000 - £20,000 An incredibly exciting opportunity has arisen for a service desk analyst to join one of the UK's leading retail... organisations Specification Service Desk Analyst - Southampton - £17,000 - £20,000 As a service desk analyst you will join a certified IT support team in an exciting and busy role at one ... ensure processes are followed correctly. Ideal applications will have previous experience in a service desk role although if you are passionate about IT and come from a customer service background or similar, we would love to hear from you. Full training is provided allowing you to learn new technologies and self-develop within a certified service desk environment. Key responsibilities...

  9. Service Desk Technician

    Exeter Airport | £25,000 DOE Plus 21 Days' Holiday + Bank Holidays | From Web Recruit Jobs - SDA - IT

    Service Desk Technician Exeter, Devon £25,000 DOE Plus 21 Days' Holiday + Bank Holidays With extensive expertise in accounting systems, our client is a well-established provider of bespoke... business management and IT solutions. Due to expansion, they are now looking for a Service Desk Technician to join their team. If you're a focused service desk technician with great ... in the delivery of top-class customer service and thrive in an environment where employees' achievements are recognised. As a Service Desk Technician, you will be responsible for providing ... , you must have: - At least two years' experience as a service desk technician - A track record of diagnosing and resolving technical issues, including WAN and LAN connectivity, routers...

  10. Service Desk Analyst

    Chester | £25k - £30k pa + benefits | From ShortList Recruitment Limited

    ShortList Recruitment has a new opportunity for an ITIL Service Desk Analyst to join a major employer in Flintshire. The key focus of the ITIL Service Desk Analyst position is to drive the... the successful ITIL Service Desk Analyst you will be responsible for identifying the root cause of any problems and then implementing resolutions through robust change management procedures. Key requirements for the ITIL Service Desk Analyst role: - At least 2 years of service management experience in an ITIL environment - Experience of managing Incidents and Problems in a busy commercial environment ... The salary on offer for the ITIL Service Desk Analyst role is up to £30,000. The role requires you to be available on-call for 1 weekend in every 3 and the salary on offer reflects this aspect...

  11. Service Desk Analyst

    West Midlands | £10 - 12 per hour | From Concept Resourcing

    Service Desk Analyst - NHS - Contract My client based in the West Midlands area is currently looking for a Service Desk Analyst to join their team. The ideal candidate will have some previous... experience working within a Service Desk environment. Key Responsibilities: * Be the initial point of contact for IT queries * Resolve issues by phone, email, live chat * Manage call queues * Provide resolution or escalate issues Required Skills: * Excellent customer service * Excellent communication skills * Previous experience working in a Service Desk This is an excellent opportunity for someone looking to progress their career in IT. You will be joining a dynamic and vibrant IT department. Please apply online now for immediate consideration. Or apply now to Email...

  12. Service Desk Engineer

    Kilmarnock | up to £16000 Per Annum | From Nsk International Consultants Limited

    Service Desk Engineer Kilmarnock, Ayrshire Up to £16,000 Per Annum An SME in the Ayrshire area is looking to recruit a Service Desk Engineer and a Junior Field Engineers on a permanent... basis. Service Desk Engineer: Within this role the Service Desk Engineer will look to provide technical 1st and 2nd line support to a customer base and will have experience and knowledge in ... providing technical support within; - Windows Server 2008 & 2012 - Active Directory and Group Policy - MS Exchange - Remote Desktop Services and Office 365 - Application support - in house / bespoke software - SQL Server or MYSQL would be advantageous - Good Understanding of networking technologies would be advantageous Both Service Desk Engineer and Junior Field Engineer positions require...

  13. Service Desk Engineer

    West London | £20,000 - £35,000 | From Owen Daniels Consultancy Ltd

    Service Desk Engineer £35k London based Are you a Service Desk Engineer looking for a chance to grow and build on your career with a forward thinking company? Look no further as my client are... and hardware installation and configuration, when necessary. Our ideal Service Desk Engineer will be a solution-oriented administrator who can thrive in a fast- paced, sometimes stressful environment ... client's brand as a client-centric, full-service technology provider. Service Desk Engineer Responsibilities: - Answer user inquiries regarding computer software and/or hardware operations to resolve client issues. - Troubleshoot Tier 1-3 issues, including Active Directory, Exchange & BES Server and DNS related issues. - Manually log all phone calls made to the Service Desk, ensuring that all...

  14. Service Desk Analyst

    Newcastle Upon Tyne | Up to £22,000 | From Nigel Wright Consultancy Limited

    Service Desk Analyst Newcastle Up to £22,000 A market leading, North East based, technical network solution provider are now looking for an individual with relevant industry experience to join... their team in a Service Desk Analyst role. Since its formation over 10 years ago, the company have grown their span globally, to now have offices across Europe, in the U.S. and Australia ... their networking solution on their service desk. Main responsibilities of this role: - Supportand resolve issues surrounding IT networking equipment using phone, email and remotely accessing systems. - Conductreporting on case resolution and identify recurring issues. - To ensure the efficient running of the IT service desk. - To assist, and support all and any field engineers, 3rd party...

  15. Service Desk Analyst

    Wakefield | £15k - £18k pa | From Access Computer Consulting Plc

    I am recruiting for a Service Desk Analyst to be based in Wakefield. You will be the first point of contact for all IT related incidents/issues and requests so responsible for providing 1st Line... service and systems/technical support to the business. You must have worked in a similar position previously, either as a Service Desk Analyst or 1st Line Support Analyst. You must have some experience of supporting a Windows XP - Windows 8 desktop user environment in a Microsoft Windows 2003 - 2012 Server infrastructure based in Active Directory. Microsoft Office 2003, 2007, 2013 and O365 experience and Microsoft Exchange 2003 & 2010 experience. If this opportunity is of interest please apply ASAP to discuss further. ...

  16. Service Desk Administrator

    St Helens | £7.00 p hour | From 2m Employment Solutions Limited

    Position: Service Desk Administrator Hours: 40 Hrs per week, Monday - Friday 8am - 5pm Wage: From £7.00 per hour Job description - To work in a busy service desk department, must be IT literate... with a good telephone manner, dealing directly with customers. Previous experience in this field or similar fields would be an advantage. Duties include answering the phone, customer service, booking work, dealing with operatives and general admin. You will also cover on call after training is completed, must be able to meet deadlines. Previous applicants need not apply. Please click 'Apply' to forward your CV. ...

  17. Service Desk Analyst

    Newcastle Upon Tyne | £8 - £11 p hour | From Connectus

    A Service Desk Analyst is required on a 3 month initial contract (likely to be extended) based in Newcastle upon Tyne. For this role the Service Desk Analyst will be required to provide support... to users including call logging and basic troubleshooting. We require a minimum standard of technical knowledge and common hardware troubleshooting including PC's, Laptops, Printers and Microsoft Applications. Successful applicants should have an understanding of shared drives and exchange emails within an enterprise environment. For this role you will need previous experience within a 1st line Support/ Service Desk Analyst position with technical skills within a windows environment. This role is to start ASAP and will pay £8 to £9 + HP (PAYE) OR £10 to £11 per hour (LTD/UMBRELLA...

  18. Service Desk Analyst

    London | £150 - £175 p day | From Global Technology Solutions Ltd.

    Service Desk Analyst A fantastic opportunity has arisen for a Service Desk Analyst to join well established blue chip organisation based at their prestigious offices in London. As a Service... Desk Analyst you will provide first class initial support for all end user service requests relating to the business and IT environment. Own customer service on a call by call basis, taking end ... , printers, desktop). Ensure compliance with quality management, risk management, security policies and procedures As a Service Desk Analyst you will Work rotas including evenings and weekends ... . Support problem management activity. Identify and manage performance improvement activities for the service desk to improve operational performance and save costs. Support other activities as...

  19. Service Desk Analyst

    Manchester | £12 - £15 p hour | From Certes Computing Ltd

    Service Desk Analyst, Initially a 3 month contract with a view to become a permanent member of staff, ASAP Start, Location: Manchester. Essential Experience * Previous Service desk/helpdesk... taking actions or making decisions. * Attention to Detail: Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked. About the role A number of Service Desk ... and changes, service desk call answering and incident logging. Following agreed procedures, performing simple installations, replacing consumable items, checking correct working of installations, document and report on works done. When working on the service desk the role will receive and handle requests for support, following agreed procedures and promptly dealing with or allocating calls as appropriate...

  20. Service Desk Analyst

    Doncaster | Neg | From Thales

    Thales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world's payment card transactions and is Europe's number one.... We're a leading name in our markets and a diverse, constantly evolving organisation. Join us. Due to on-going growth and redevelopment Thales UK has an exciting new opportunity for a Service Desk Analyst to be based in our offices in Doncaster. The purpose of the role is to provide IT support to all business users, logging incidents and Service Requests in the Service Desk tool (Service Now ... of incidents through to resolution as required to ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs. - Responsible for answering all calls to the Service Desk within...