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  1. Service Desk Manager

    Hertfordshire | | From AndersElite

    **Service Desk Manager in Hertfordshire **Permanent role, up to £32K basic salary + 10% bonus performance based About the role: Our client is one of the fastest growing technology... companies in the world. They are currently recruiting a Service Desk Manager to work with their end client. Responsibilities: Manage the Service desk staff to ensure high quality service Maintain an efficient Service desk Provide Problem Management System support activities Maintain technical skill continuity and consistency of Service Desk staff Implement & maintain staffing and scheduling for Service desk Work with Infrastructure Development teams to ensure a smooth transition into the service desk Implement complaint handling process for the Service desk. Documentation...

  2. Service Desk Manager

    Leeds | £28000 - £35000 per annum + benefits | From Rullion IT Plus

    Service Desk Manager Up to £35,000 + Private healthcare + Pension + 25-30 days holiday + Training + Many more Leeds, Bradford, Halifax, Huddersfield, Skipton, Harrogate, Wakefield, Wetherby,... Doncaster A Leeds based consultancy is currently recruiting for a Service Desk Manager to join their growing customer focused team. This is a great opportunity to join one of Leeds' premier employers who are currently going through a large expansion. As a Service Desk Manager, your responsibilities will be in the following areas: *Allocating, logging and tracking all service desk requests *Management of all service desk staff *Collecting, collating and presenting workflow data, and working alongside the Head of IT to improve service desk performance *Project support The ideal...

  3. Service Desk Technician

    Exeter | - £25k-£29k | From Web Recruit Ltd

    Service Desk Technician Exeter, Devon £25,000 - £29,000 Plus 21 Days' Holiday + Bank Holidays With extensive expertise in accounting systems, our client is a well-established provider of... bespoke business management and IT solutions. Due to expansion, they are now seeking a Service Desk Technician to join their team. If you're a focused service desk technician with excellent ... a key role in contributing to the delivery of our client's outstanding customer service and thrive in an environment where employees' achievements are recognised. As a Service Desk Technician ... be considered for this role, you must have: - At least two years' experience as a service desk technician - Windows Server experience - A proven track record of diagnosing technical...

  4. Service Desk Administrator

    Worcester | From £6.50 to £7 per hour | From Premiere People Head Office

    Job Title:  Service Desk Administrator  Salary: £6.50-7.00 Hourly Rate Our client is looking for a Service desk administrator who will ensure that all clients are given the highest... level of customer service possible and kept up to date with status' of ongoing work orders The service desk is responsible for making sure engineers in their planned regions have a full day's ... systems. Answering phone line with correct telephone manner, making sure that customers are spoken to and dealt with as best as possible no matter what the situation. The Service Desk Administrator is to report directly to the Service Desk Supervisor, whilst having close links with both the Office Manager and Operations Director.  Successful candidates are subject to a three month...

  5. Service Desk Analyst

    Bradford | £16000.00 - £20000.00 per annum | From Hays Leeds

    We are currently recruiting for a Service Desk Analyst to run the Helpdesk at a large School in Bradford. The Service Desk Analyst will ideally have experience of an ITIL Helpdesk environment and... have worked to SLA's previously. The successful Service Desk Analyst will provide a first and single point of contact for the School's Helpdesk for all supported Departments, staff and pupils ... candidates to apply who have the following essential skills: - Experience of working on a Service Desk - ITIL Knowledge - Understanding of Active Directory, User Administration - Password resets etc - Experience of working to SLA's - Strong Customer Service experience and excellent communication skills. - Ability to prioritise workload and work under pressure. Please note that the successful...

  6. Service Desk Analyst

    Nottingham | | From TDX Group

    The role is working on our Service Desk which sits within the IT Service Management team, assisting in all the day to day processes of logging, investigating, updating, monitoring and reporting... satisfaction and timeliness To increase the first line fix rate of the Service Desk by using your previous experience and taking on more technical incidents from our 2nd Line To manage all customer requests ... and external) and process calls in a timely manner To ensure all customer service level targets are met Essential Skills and Experience Experience of working within a technical service desk ... deliver a high standard of service ITIL Foundation v3 IT Technical Knowledge Desirable Skills and Experience Previous experience of working in a Service Desk role Experience...

  7. Service Desk Operative

    Skelmersdale | | From Nutriculture

    Service Desk Operative - Nutriculture UK LTD We are pleased to announce that a vacancy has arisen here at our Skelmersdale site. Based in West Pimbo Industrial Estate, we are... currently seeking to employ a Service Desk Operative. Applicants should have experience in: · Speaking with customers on the telephone · Providing a friendly, attentive service · Taking orders and accurately inputting them onto a computer system · Upselling when the opportunity presents itself Applicants should be aware ... date for applications: 5 th December 2014 This job was originally posted as ...

  8. Service Desk Manager

    Bexhill-On-Sea | £250 - £251 per day + or perm 55k | From Manufacturing Recruitment Limited

    Service Desk Manager Contract or permanent Overall responsibility for Service Desk Management within the IT Operations team. The post has responsibility for the provision and operation of 1st... & 2nd line support services. The post holder will have a detailed working knowledge and understanding of service desk and support processes and structures in order to provide 1st & 2nd line support services, performance reporting and quality reviews of service desk activities. The post will have responsibility for acting as the IT Services central point of contact for internal business customers ... / suppliers. Circa 1,500 users. KEY ACCOUNTABILITIES: * This post has overall responsibility for Service Desk Management; responsibility for the provision and operation of 1st & 2nd line support...

  9. Service Desk Analyst

    Durham | | From Corepeople Recruitment

    Overview A temporary position has become available for an Information Service Desk Analysts/1st Line Support to work in a 6 month full-time temporary assignment in the Durham area. Company NHS ... Job Be a first line of contact for dealing with customer queries received by the service desk. Provide effective first line advice and support to customers of the information department. This ... Service Desk Analysts Ensure all procedures and protocols are fully observed, including receipts and returns of equipment left for repair. Make judgments involving facts or situations, which require ... a service desk, with excellent communication and organisational skills. Remuneration £9.31 per hour (PAYE) This is a temporary position and Corepeople Recruitment Limited will be acting as an...

  10. Service Desk Analyst

    Liverpool | Competitive Salary and Benefits Package | From Peel Ports Group

    Peel Ports is More than Ports. It's a unique network that connects everything from ports and terminals, shipping lines, fabrications and repair operations. It's a network that we're constantly... and LoLo connections. Everything Peel Ports does is designed to bring added value to every service we offer our clients. Applicants are invited to apply for the Service Desk Analyst vacancy within the Group IT Department at the Port of Liverpool. Role Purpose: The Service Desk Analyst will provide 1st line support to colleagues across all sites, using the required standards, methods and tools. A key objective of the role is to work within a structured environment with limited supervision. The Service Desk Analyst role with Peel Ports will include the following responsibilities: - Use...


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