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  1. IT Service Desk Supervisor

    Hereford | £25k - £33k pa | From Oscar

    IT Service Desk Supervisor - Hereford - Previous management experience, ITIL, Windows servers/desktops, VMware/HyperV, Switches, Routers, LAN/WAN, Active Directory, Cisco, Exchange, Troubleshooting... - Up to £33,000 + Benefits The Role An IT Service Desk Supervisor with previous management experience ITIL, Windows servers/desktops, VMware/HyperV, Switches, Routers, LAN/WAN, Active Directory, Cisco, Exchange, troubleshooting is required to join a market leading company that is experiencing strong growth You will provide day to day supervision of the IT Operations Service Desk, carrying out technical support duties as appropriate. You will be responsible for the continued development of the Service Desk and its processes. Operational Level Agreements and Service Level...

  2. Service Desk Analyst - Hammersmith

    Hammersmith | | From Additional Resources

    Service Desk Analyst - Hammersmith Type: Permanent Package: £20k to £25k, plus Pension, Private Health & Life Cover We have a fantastic opportunity for a Service Desk Analyst to join a... and transfer of incidents and service requests to the correct resolver group if they cannot be resolved by the Service Desk. Escalate priority incidents to the Service Manager. Provide regular progress ... a knowledgebase to aid the fast resolution of customer issues. Key Skills: IT Service Desk experience Strong customer service ethos Good knowledge and experience of ITIL v3 best practice Experience of service management tools e.g. Support works, Remedy etc. Excellent written and verbal communication ITIL v3 Foundation qualification Key words, ITIL, Service Desk We are an Employment...

  3. Service Desk Agent

    Chertsey | Negotiable | From Manning Global Ltd

    Service Desk Agent We are currently recruiting for our client, a global ICT services and solutions provider for enterprise, for a Service Desk Agent to join their business in... Chertsey. Position Title: Service Desk Agent Position Type: 11 month fixed term contract Start Date: ASAP Location: Chertsey, UK Responsibilities: - First point of contact for all incoming service desk services queries - Record all incoming problems and queries related to Shared (PC/Mobile) Applications, SAP, EDI, email and other local Systems - Communicating with IT Contacts ... and customers where required to ensure resolution within agreed SLAs - Produce Service Desk weekly/monthly statistics and reports. - Perform administration tasks for the Portal service...

  4. Senior Service Desk Analyst

    Loughton | Competitive | From Acuutech

    Senior Service Desk Analyst Loughton, Essex Competitive Salary Are you looking to join a well-established Cloud Services provider? Are you looking to deliver support and managed services to..., administration, and support. - Experience of creating technical documents. - Contribute to the on-going development and improvement of the service desk provision. - Act as first line support ... through to successful resolution. Required/desirable skills needed to become the Senior Service Desk Analyst: - Excellent customer service skills - Clear and effective communicator - Highly ... distance Required Experience/Qualifications needed to become the Senior Service Desk Analyst: - MCP/MCSE (Microsoft Certified Professional) - Wintel Hardware and software knowledge - CCENT...

  5. Senior Service Desk Analyst

    Bristol | Competitive rate | From Plan-Net Ltd

    We require somebody who is technically proficient. Is a Self Starter. Is willing to be on the phones as well as provide 2nd Line support PURPOSE OF THE ROLE: To provide deskside Support as... part of an extended Managed Service. Additionally to provide 1st line support - phone/email - in the first instance for the particular office BUT also as part of the Global Service Desk Function. Essential Skills & Experience: Technical requirements/skills: - A minimum of 2 years' experience working within a Service Desk within a professional environment - A minimum of 1 years ... . JOB DESCRIPTION: The Individual will be the sole Plan-Net person on this particular client's site and will report into the Service Desk Management team within London. They will be required to...

  6. Senior Service Desk Analyst

    Kettering | £22693 - £25827 pa | From Recruitment Genius Ltd

    ICT Service - Senior Service Desk Analyst Maternity Cover (up to 11 months) Are you looking for a varied and challenging role? Then this is an ideal opportunity for you. Working as the... Senior ICT Service Desk Analyst you will be part of the ICT Services partnership supporting this council and the council of Wellingborough. You will assist the ICT Support Manager in leading a team of four Service Desk Analysts to maintain their excellent level of ICT support for staff and Councillors. Each day varies as you support staff across sites and deal with incidents and requests relating to desktop hardware, access to corporate systems and various software applications, printing, landline and mobile telephony. You will monitor service desk performance and liaise with customers as...

  7. Service Desk Analyst

    Knutsford | £12000 - £17000 per annum | From RECRUITMENT GENIUS

    This Business Telephony Systems and UK Telecommunications Service Provider are currently undergoing vast expansion, and has grown its client base significantly within the UK, Europe and the USA and... Telecom Support Desk. This is a 124x7 operation, housed in Head Office in Knutsford, Cheshire. The primary responsibility of the Service Desk Analyst is to deliver service excellence by acting as ... and service level management. You will be part of a small, skilled team of analyst and form part of their support desk, supported by a team of telecom engineers It is essential you have the ability to learn new products and services, possess excellent customer service skills and can multi-task. The ideal candidate will have at least 1 years proven service desk experience, delivering first point...

  8. Senior Service Desk Analyst

    Brighton | Competitive | From CAE Technology Services

    Senior Service Desk Analyst Location: Brighton Salary: Competitive About the company CAE is a leading technology service company. By working closely together with our partners and with... our clients we deliver trusted solutions. The role of the Senior Service Desk Analyst is to support CAE customers with Incident, change and fault management as a 2nd/3rd line resource. This role requires strong skills across routing and switching, ideally with service provider technology experience. Duties of the Senior Service Desk Analyst Supporting Customers - Responding to ... the support operations. - Undertake personal accreditations as required by the company as part of an agreed training plan. - Participation in an on call rota for escalation from level1/2 service desk...

  9. Service Desk Technician - Leeds

    Leeds | £2200 - £27000 per annum | From Cathcart Associates

    Service Desk Technician - Leeds IT Support Engineer required to join a leading law firm within their city centre office. This is a great chance for an outgoing and dynamic individual, who is... Associates. 1st Line/ 2nd Line/ IT Support/ IT Technician/ Support Engineer/ Support specialist/ Service Desk Analyst/ Service Desk Engineer/ Permanent /Leeds ... environment ** Active Directory Group Policy ** Microsoft Exchange ** Active Directory and Associates Services ** Basic Networking knowledge DNS/DHCP/ TCP/IP ** Knowledge of supporting...

  10. Senior Service Desk Analyst

    London | - £29k-£32k | From C P S Group

    My Client, based in Hammersmith, London, is looking for a Senior Service Desk Analyst to join their expanding team. What you'll be up to: *Responsible for assisting the customer with their... questions about supported software and computing platforms to the best of his/her ability. *Day to day management of our proactive monitoring software. This includes logging all related service desk tickets on our ticket logging system and dealing with them as per the service guidelines. *Maintain and update (by local knowledge and by local means) a log of the availability of employees' likely ... leading experience - as a Senior Service Desk Analyst, you will be expected to possess the ability to lead a team. *Demonstrable experience of working in a fast-paced working environment...

  11. Service Desk Controller

    Braintree | - £17k-£19k | From First City Recruitment Ltd

    We have a fantastic permanent opportunity for a service desk controller to join a very fast paced Engineering business based in Rayne in Braintree. The Service desk is the primary... point of contact with the customer and the successful candidate will need to ensure service implementation is delivered timely and accurately. You will track order progression, communicate progress, and coordinate installation for flawless execution in the highest quality manner. Duties will include; The Service desk is the primary point of contact with the customer and the successful candidate will need to ensure service implementation is delivered timely and accurately. Logging faults and despatching engineers Processing orders...

  12. Service Desk Manager

    Surrey | £45000 - £65000 per annum + Company Benefits | From Damia Group Ltd

    Our client, a leader within the Managed Services field, is looking to recruit an experienced Service Desk Manager to manage a team of 40+ providing an outsourced service to one of their largest... clients. You will work at both a strategic and operational level, ensuring that Performance and Service levels are achieved and in line with contracts, whilst the customer expectations are met/exceeded. Responsibilities:- - Manage team performance, including 1 to 1 appraisals and identifying training and development needs - Major Incident Management - Provision of Monthly Service Reviews - Sit on the Change board with the end client - Manage new services Experience:- - ITIL V3 Certified - ITIL Service Operations (Ideally) - Proven Service Desk Management experience (Managed Service...

  13. Customer Service / Service Desk Analyst

    Ruddington | Neg. | From Capita Resourcing

    Customer Service / Service Desk Analyst - Ruddington Are you looking to progress your career and customer service experience in a FTSE100 Company? Are you excited by a role where you will provide... the data and communications network to connect smart meters to the business systems of energy suppliers, network operators and other authorised service users of the network. So we have a great opportunity for exceptional customer service professional to join us in a Customer Support / Service Desk Capacity, providing advice, guidance and support to users of the network. The role is based in ... Service Desk, Customer Service call centre or Service Management environment. - Strong aptitude for technical concepts and an interest in emerging technologies - Ability to communicate with all levels...

  14. Senior Desk Support Analyst /IT Service Desk Support Technician

    Deeside | Neg. | From Bluetownonline Ltd

    Job Title: IT Service Desk - Senior Help Desk Analyst Location: Flintshire, CH5 Salary: Competitive The company is a fast growing, professionally run organisation. As part of the company's..., LAN/WAN/IPSec/MPLS, Printers, IT Analyst, IT Lead, IT Technician, IT Service Desk Technician, IT Services Manager, IT Desk Support, 1st Line Support, IT Manager, 1st Line Helpdesk Engineer, IT Support ... growth and expansion they're recruiting immediately and on a permanent basis. Located close to the M53 and M56 motorways on Deeside Industrial Park, the company requires a Senior Help Desk Support ... & Cloud Services - Supporting Security Services - Working with 3rd party partners to aid in the resolution of incidents in a timely, professional and SLA driven / SLA conscious manner - Use of an...

  15. Service Desk Manager

    Milton Keynes | 35000.0000 | From Crunchposter Limited

    Service Desk Manager £35,000 - £40,000 per annum + 5% bonus Milton Keynes A leading IT Services provider is looking for an experienced Service Desk Managers to join its growing business within... there is a demand from our clients for high value, high quality Services which minimises the impact of IT failures / faults upon their business communities. The Role As our Service Desk Manager you will be responsible for the day to day operation of client Services with line management responsibility for a Team Leader(s) and Service Desk Analysts. Primarily the Service will be delivered remotely ... excellence. The Candidate To be considered for our Service Desk Manager role, you will have the following skills and experience: At least 1 years’ experience as a Service Desk Manager leading 5+ analysts...

  16. Service Desk Analyst

    Chesterfield | 10.0000 | From Hays Specialist Recruitment Limited

    Service Desk Analyst, Contract, Chesterfield Service Desk Analyst Service desk, 1st Line, Technical Support, Chesterfield, Contract Service Desk Analyst - Chesterfield - Up to £12.50 p/h -... 3 month initial contract Service Desk Analyst required for a Leading Blue Chip Organisation based in Chesterfield. You will be responsible for hands on support, capturing relevant information from calls and emails and using the call logging tools. You will manage process of incidents and escalate to the relevant level. You must have a strong understanding of MS Office, Active Directory and Exchange. This is an immediate requirement so please do not apply unless you can be available within 1 week. Hays Specialist Recruitment Limited acts as an employment agency for permanent...

  17. Service Desk Analyst

    Wakefield | 10.0000 | From Hays Specialist Recruitment Limited

    Service desk, 1st Line, Technical Support, Wakefield, Contract Service Desk Analyst Service desk, 1st Line, Technical Support, Wakefield, Contract Service Desk Analyst - Chesterfield - Up... to £13.00 p/h - 4 Week initial contract Service Desk Analyst required for a Leading Blue Chip Organisation based in Wakefield You will be responsible for hands on support, capturing relevant information from calls and emails and using the call logging tools. You will manage process of incidents and escalate to the relevant level. You must have a strong understanding of MS Office, Active Directory and Exchange. This is an immediate requirement so please do not apply unless you can be immediately available. Hays Specialist Recruitment Limited acts as an employment agency for...

  18. Service Desk Manager

    Dartford | 0.0000 | From AiM Ltd

    Salary £Market Rate Working for our expanding Technology Consultancy based in Dartford, offering excellent career development and progression, this is an in-depth, varied and high profile role... where you will be tasked with improving service levels, efficiency and the customer experience, developing a close-knit team and making the service desk and support function a first class operation. Managing a current team of 4 (expected to increase), you will closely manage the service desk operation within the 24x7x365 support structure. This will include: ensuring the smooth running of the service desk, with all calls resolved within SLA responsibility for the successful resolution of all incidents, service requests and changes submitted to the team supporting problem management...

  19. Service Desk Analyst

    Bristol | 11.0000 | From Experis LTD

    1st Line Support - Windows -ITIL - Service Desk - Active Directory 1st Line Support Engineer with previous Service Desk Experience needed for a 2 month contract in Bristol. Bristol £10 Per... Hour 2 Months Contract The client is currently running a very busy helpdesk and they need someone with service desk experience to come on board and help take on the load. They will require you to escalate and allocate tickets to 2nd and 3rd line desks, set up passwords and help with general technical 1st line technical issues so previous experience on a technical 1st line desk is needed for this role. Key Skills: 1ST Line Support Experience Password Set up Technical Experience Windows 7 If you have the relevant experience and are interested in the position please send me your up to...

  20. Service Desk Analyst

    Weymouth | 17000.0000 | From Sopra Steria Recruitment

    Sopra Steria Recruitment is now looking for a Service Desk Analyst to join a fantastic organisation in Weymouth for a 12 month fixed term contract. Service Desk Analyst £17,500 pro rata +... package FTC - 12 months Shift work, weekend and bank holiday working required on a rota basis A Service Desk Analyst is required to deliver 1st line IT Support to all users across the business providing excellent customer service. The successful Service Desk Analyst will be responsible for: Identifying and resolving incidents from all areas of the business within agreed parameters Resolving simple incidents where possible without referral to further support teams Consulting with technical teams to resolve incidents that are beyond the scope of the Service Desk Taking end-to-end...