Service Desk Manager (Service Desk, SLA's, ITIL, Customer Satisfaction, Stakeholder Management, Operations, Service Management, ITSM, Incident Management) - £40,000 - £42,500 + Benefits -... London
My client is looking to recruit a Service Desk Manager to be responsible for the operation and evolution of the IT Service Desk supporting external customers. Accountable for Service Desk business goals and alignment with the IT strategy, process and technology models.
* Review and report all SLA's delivered through the Service Desk.
* Service Delivery Managers responsible for the external customer service delivery
* Monitor Service Desk customer satisfaction ensuring that there is a timely & appropriate response to customer feedback and address issues...