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Service Desk It Jobs

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  1. Service Desk/ Help Desk Analyst

    Egham | £140 - £170 | From @ITS (Search and Selection) Limited

    Service Desk/Help Desk Analyst Service Desk/Help Desk Analyst required for a rolling 3 month contract to be based out of our clients Egham offices, offering a pay rate of between £140 - £170 a... day. As our Service Desk/Help Desk Analyst you will be responsible for capturing, solving, routing and owning user requests of services and support. Additionally you will be required to carry out routine monitoring and other daily tasks. As a Service Desk/Help Desk Analyst you will have the following: Outstanding customer service and communication skills A good technical understanding ... solutions @its is the trading name of @its (search selection) Ltd. Services offered are those of an agency for permanent work and employment business for the supply of contract staff. ...

  2. Service Desk Analyst

    Bristol | £16 - £17 per hour | From Experis Ltd

    Service Desk Analyst 3-6 months Bristol Support engineer needed on a busy service desk in Bristol, working on support Windows technology and Microsoft office suite 2010 support, network file... permissions, group access, printing issues. Experience in providing support for: Microsoft Windows XP and Windows 7 Microsoft Office 2010 Service Desk / Helpdesk experience Remote support Active Directory (desirable) Please send your CV for immediate review This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Analyst_job61854553 ...

  3. Service Desk Analyst

    Altrincham | £18000 per annum | From Rullion IT Plus

    Service Desk Analyst Altrincham £18,000 + Benefits + Training + Exposure to big BRANDS COMMUTABLE by TRAM / TRAIN / CAR (free parking) Graduates with a years experience please get in... touch! If you have existing experience and are looking to advance your career get in touch!! If you want a new challenge get in touch!! Service Desk Analyst required to join a company based in Altrincham. This is an opportunity to join a busy service desk where customer care is paramount and a chance to excel and grow within the business. You will be responsible for logging customer calls, providing first class support/solutions for some of the biggest BRANDS in the UK. Skills required: -Previous service desk experience -Strong customer focus -Happy supporting a bespoke...

  4. Service Desk Analyst

    Skipton | £18500.00 - £20000.00 per annum + Benefits Package | From Computer People

    Service Desk Analyst - Skipton, North Yorkshire - £18,000- £20,000 - Finance Industry Service Desk Analyst - Role: One of the UK's leading building societies is currently seeking a Service Desk... Analyst as part of their expanding IT team to play a key role in the future growth of the organisation. This exciting opportunity will allow the Service Desk Analyst to play a key role in the organisations service desk responsibilities, problem analysis and transition process. This will see the successful candidate have promising opportunities for development and career progression, with ... previous experience in a Service Desk position. The position also offers expert training, adding high value knowledge and experience to the profile of the successful Service Desk Analyst candidate...

  5. Service Desk Analyst

    Bristol | £16 - £17 p hour | From Experis Ltd

    Service Desk Analyst 3-6 months Bristol Support engineer needed on a busy service desk in Bristol, working on support Windows technology and Microsoft office suite 2010 support, network... file permissions, group access, printing issues. Experience in providing support for: * Microsoft Windows XP and Windows 7 * Microsoft Office 2010 * Service Desk / Helpdesk experience * Remote support * Active Directory (desirable) Please send your CV for immediate review ...

  6. Service Desk Manager

    London | £35,000 - £42,500 + Package | From Code IT Recruitment Ltd

    Service Desk Manager (Service Desk, SLA's, ITIL, Customer Satisfaction, Stakeholder Management, Operations, Service Management, ITSM, Incident Management) - £40,000 - £42,500 + Benefits -... London My client is looking to recruit a Service Desk Manager to be responsible for the operation and evolution of the IT Service Desk supporting external customers. Accountable for Service Desk business goals and alignment with the IT strategy, process and technology models. Responsibilities * Review and report all SLA's delivered through the Service Desk. * Service Delivery Managers responsible for the external customer service delivery * Monitor Service Desk customer satisfaction ensuring that there is a timely & appropriate response to customer feedback and address issues...

  7. Service Desk Analyst

    Newcastle Upon Tyne | £80 - £100 p day | From Modis (corp)

    A Service Desk Analyst is required by a multi-national construction company. The successful candidate should have the following skills/experience: * Strong experience in a service desk / 1st......

  8. Service Desk Manager

    London | £25000 - £30000 Per Annum | From Venn Group

    Service Desk Manager/ITIL/Microsoft/ Microsoft Certified Systems Engineer (MCSE)/ PRINCE PERMANENT REQUIREMENT SERVICE DESK MANAGER Venn Group is searching for an experienced... Service Desk Manager to lead a team of technicians during a business critical transition. Location: London                             Salary: £30,000 The Service Desk Manager will be responsible for: Managing people Manage the Service Desk Team's day to day workload Ensure that all Service Desk Team members have an agreed job description, PDP, work and training objectives and receive regular performance reviews Participate in recruitment and selection Managing an effective service desk Producing SLA's targets Training new staff Maintaining an...

  9. Service Desk Analyst

    Havant | £12 - £14 per hour | From Advanced Resource Managers

    Service Desk Analyst Havant, Hampshire 6 Month Contract £12-£14ph Description: Our IT Service Desk has an opening for an Analyst, which would provide an ideal opportunity for an individual... looking to build a career in IT. The Service Desk is a dynamic, customer service driven and professional IT environment with team members working on a flexible rota system. Working as part ... involves answering incoming calls, or processing incidents raised by self-service, and using the information provided by the user to restore service as efficiently as possible. Our Service Desk Analysts are required to understand and comply with procedures and to adhere to and help to enforce IT security protocols. As a Service Desk Analyst you will act as initial Incident Manager and will assess...

  10. Service Desk Analyst

    South West London | £20000 - £24000 per annum + bonus, benefits | From Badenoch & Clark - London (City)

    IT Service Desk/Desktop Analyst - 1st/2nd line, ITIL, Windows 7, MS Office, Active Directory, Blackberry/BES, Floor walking A prestigious and award winning Management Consultancy based in central... London has recently gone through an extended period of growth. As such they are looking to bolster their Service Desk team with a talented and ambitious Service Desk & Desktop Analyst to join their ... . The team is responsible for maintaining a busy service desk, together with floor walking and desk-side support. They are very structured in their approach, using a variation of ITIL and working to ... an experienced Service Desk Analyst who has a proven track record in providing 1st and 2nd line support, together with being ambitious to progress and possessing superb customer service skills...

  11. Service Desk Analyst

    Brighton | - £18k-£21k | From HAYS INFORMATION TECHNOLOGY

    This job will be to expand my client's existing help-desk team in central Brighton. The job vacancy will aim to be filled in early March 2015. Due to large-scale growth across their entire... national estate, my central Brighton Client is looking for 2 Service Desk Analysts to join their team on their 1st line support team. The organisation has invested heavily in their complete infrastructure over the last 12 months, upgrading everything and investing heavily in software, hardware and talent. Due to this vast upgrade, the service desk function has had to evolve to assist the 3500 end-users with the new technology and implementation. We are now looking for 2 "tier 1" service desk analysts to join the team on a permanent basis. As the successful candidate, you will have...

  12. Service Desk Analyst

    Crewe, Cheshire | £15000 - £19000 per annum | From Adalta Recruitment Solutions

    Service Desk Analyst / Windows / Active Directory The Service Desk Analyst will operate as the first point of contact, the Service Desk Analyst manages the end-to-end fulfillment and resolution... Service Desk issues, within your remit, to ensure regulatory objectives are met Field incoming help and service requests from end users via both telephone and e-mail in a calm and welcoming manner ... fixes, process and communication enhancements to improve the service provided by the Service Desk Team. Develop skills to be able to perform remotely where possible, fixes at the desktop level ... Management Windows Office suites Service Desk Analyst / Windows / Active Directory This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk-Analyst_job61888846 ...

  13. Service Desk Analyst

    Kingston Upon Thames | £20000.00 - £23000.00 per annum + benefits | From Sanderson

    Service Desk Analyst, Tolworth Up to £23000 Service Desk Analyst with good 1st line support experience to join a FTSE250 Financial Services organisation. The successful Service Desk Analyst... was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Analyst_job61852963 ... will have solid Helpdesk experience and good knowledge of IT Applications. Your role will include: Providing excellent 1st line technical support to users at all levels Ensuring all service requests are logged and documented Provide administration support Skills required: Solid knowledge of IT Applications such as MS Office, Outlook etc. Previous 1st line support/Helpdesk environment...

  14. Service Desk Analyst

    Loughborough | £9.63 - £11.25 p hour | From Lorien Resourcing Limited

    Are you a Service Desk Analyst who is looking for your next opportunity, if so our client a large international banking and financial services company, has a number of requirements for Service Desk... Analysts to join their established Service Desk team. The role of Service Desk Analyst will be to provide 1st line support to all internal users of this major UK bank and the duties will include the following: - Troubleshooting hardware and software issues - Installing and configuring software applications - Logging calls - Escalating more complex issues to 2nd and 3rd line support team The contract is initially for 6 months, however after the initial engagement the contract is renewed on a 6 month rolling basis depending on the companies KPI's. ...

  15. Service Desk Analyst

    Peterborough | £13.00 - £15.00 per hour | From HAYS INFORMATION TECHNOLOGY

    Service Desk Analyst We are looking for a Service Desk Analyst to join a fast paced, busy, technical Service Desk team providing a high level of customer service to users. You will provide... and experience required *Experience of working in a technical Service Desk environment is required *You'll be self-motivated, an excellent communicator with strong customer service skills *An ... found at hays.co.uk This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Analyst_job61882119 ... first and second line support for all of the IT systems as well as looking after the access to those systems. You will manage the progress of these incidents and service requests, using problem...

  16. Service Desk Analyst

    South West London | £12 - £13 per hour | From Badenoch & Clark - London (City)

    My client, a reputable NHS Trust, is looking for a 1st line support analyst to assist them in their very busy service desk team based in London. This is a temporary position for a minimum of 3... months. in order to be considered you must have: - at least 1 years experience or working on a service desk - Excellent communication skills - ITIL awareness and understanding, with the ability to follow processes and procedures - Active Directory - Experience of using an IT Service desk application - Experience in effectively supporting a large scale, complex IT&T environment If ... relation to this vacancy. Badenoch & Clark is an Equal Opportunity Employer and a registered Disability Symbol User. This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk...

  17. Service Desk Analyst

    City | £11 per hour | From Badenoch & Clark - London (City)

    My client, a reputable NHS Trust, is looking for a 1st line support analyst to assist them in their very busy service desk team based in London. This is a temporary position for a minimum of 3... months. in order to be considered you must have: - at least 1 years experience or working on a service desk - Excellent communication skills - ITIL awareness and understanding, with the ability to follow processes and procedures - Active Directory - Experience of using an IT Service desk application - Experience in effectively supporting a large scale, complex IT&T environment If ... relation to this vacancy. Badenoch & Clark is an Equal Opportunity Employer and a registered Disability Symbol User. This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk...

  18. Service Desk Analyst

    Cheltenham | £100.00 - £101 p day | From Experis Ltd

    Service Desk Analyst / Help Desk Analyst My client, a private healthcare organisation, are looking for service desk technicians on a contract basis for a 6 month initial period. The post... holder will be part of the companies IT technical Support Team based with the IT service desk function. The post holder will work unsupervised, and will be required to resolve issues using initiative, and deciding when to refer to their manager. Procedures may be established, but on occasions the post holder will need to establish a new procedure. They will be required to work with all levels of IT Service staff, and to assist in the training and assessment of more junior staff. £100 per day. ...

  19. Service Desk Analyst

    Herefordshire | £18k - £25k pa + Bonus, Training, Pension | From Consult Solutions Limited

    Service Desk Analyst A well respected, exciting business based in Herefordshire is searching for a highly talented Service Desk Analyst with a great attitude to join their team. Essential... day role as a Service Desk Analyst will be varied, you'll mainly be responsible for 1st/2nd line support through a ticketing system and escalating issues when required. There will also be some ... renowned organisation and to become an integral part of the Service Desk there. They have a great reputation and very exciting future plans with lots of training provided and heaps of progression potential. Apply online by sending an up to date CV and cover note to Mathew Woolley at Consult Solutions. Service Desk Analyst ...

  20. Service Desk Manager

    London | | From Harris Global

    Service Desk Manager  Our Client a NHS trust are seeking to employ an experienced Service Desk Manager. The ideal candidate will have a positive can do attitude, customer focussed approach,... knowledge of Microsoft Technologies, experience of people management (ideally leading an IT team) and excellent interpersonal skills Key duties:  Manage the Service Desk Team's day to day workload. Ensure that all Service Desk Team members have an agreed job description, PDP, work and training objectives and receive regular performance reviews. Participate in recruitment and selection. Maintaining the Service Desk system(s): Manage the inventory of hardware and software supported by IM&T (the CMDB), ensuring that it is always current and complete. Maintain a database of licensed...