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  1. Senior Service Desk Analyst

    London | Competitive rate | From Plan-Net Ltd

    An exciting opportunity has arisen for an ambitious IT professional to perform a service desk role on-site for one of our highly prestigious, world renowned clients. The successful candidate will... have a service desk background, with at least 2 years of service desk experience. Purpose of the role: To provide 1st / 2nd line technical support in line with contractual and Non-contractual ... Desk-side support at the client site. Required Skills & Experience: Essential - A minimum of 2 years' experience working within a Professional Services Service Desk or for a Managed Service ... environments - An understanding of legal sector applications, such as document and case management systems - Desk-side support experience within a Professional Services environment Hours of Work...

  2. Junior Service Desk Engineer

    Portsmouth | £18,000 - £20,000 | From Bell Microsystems Limited

    Bell Integration are currently looking for a Junior Service Desk Engineer and start their career in IT. If you do not have any IT experience, please convince us in your application why you are... lifecycle management to specialist technical support. Role The Junior Service Desk Engineer is primarily responsible for manning the UK Network Operations Centre (NOC) on a 24x7x365 Shift basis ... -mail or by remote monitoring tools. * Contribute ideas for continual improvement of service desk function and service delivery in general * Help develop efficient service desk tools, policies ... * Provide reports and metrics * Complete service desk tasks and administration as defined by the business * Ensure all entries to the service management solution are accurate, concise and timely * Be...

  3. Service Desk Administrator

    Cambridge | £18000 - £22000 per annum | From Quanta Contracts Ltd

    A fantastic opportunity to join an established team as a Service Desk Administrator located near Cambridge, Cambridgeshire. This role is ideal for a candidate with previous admin experience who is... candidates to apply immediately. All applications are confidential. The Service Desk Administrator will represent the business via telephone, assisting the engineers who are installing products to ... selected for interview candidates will need previous administration experience, ideally with experience of the service desk. Ability to communicate at all levels is essential as is the ability to multi ... , Cambourne and Royston. No access via public transport. Candidates could be working in / as; customer service, customer advisor, customer support, service desk, administrator, admin support, office...

  4. Senior Service Desk Analyst

    London | £24000 - £26000 per annum, Benefits: Benefits | From Colston Resourcing Ltd

    Senior Service Desk Analyst :: London :: £26K :: Benefits + Free Onsite Parking Professional services organisation, based in Reading are looking to hire an experienced Senior Service Desk Analyst... Senior Service Desk Analyst opportunity are highlighted below Provide IT support for the software, applications and hardware used within the business Respond directly to all e-mail, phone and web client calls Ensure that all requests are solved or escalated Provide leadership to junior members of the team The main skills and experience needed for this Senior Service Desk Analyst based in...

  5. Senior Service Desk Analyst

    Reading | £27k - £30k pa | From Bucks and Berks

    An excellent opportunity has arisen for a Senior Service Desk Analyst to join our client based in Reading. The key responsibility will be to ensure all customers receive an excellent and consistent... level of service. The primary activity of the Service Desk is to resolve incidents and complete tasks quickly and effectively, whilst keeping the customer up to date throughout the lifecycle of their ticket within their agreed SLAs in line with ITIL standards. The Senior Service Desk Analyst will oversee this approach. Key Responsibilities: - Manage and mentor the Service Desk Analyst team to proactively deliver all tasks outlined effectively - Proactively logging and managing Service Desk Activities including Incidents, Change requests, Requests for Information etc. and management...

  6. Senior Service Desk Analyst

    Bristol | £22k - £32k pa | From Reed Technology (NEW)

    Senior Service Desk Analyst - Bristol - IT The purpose of this role will be to provide 2nd and 3rd line support throughout the organisation and to work with IT support staff in order to provide... received - Reporting any issue that could significantly impact upon business activities - You will assist Service Desk Analysts in providing support when workloads are high, covering for leave or where ... - Proven technical problem solving, troubleshooting and diagnostic skills - Experience within a similar Service Desk / IT Support role - Customer service skills - ITIL understanding or ITIL ... for the role then please send through your CV as soon as possible. I look forward to hearing from you. Senior Service Desk Analyst - Bristol - IT Reed Specialist Recruitment Limited is an...

  7. IT Service Desk Supervisor

    Eastleigh | Up to £33,000 per annum + flexible benefit options | From Ageas Retail Limited

    Job Purpose Ageas have an exciting new opportunity to join our IT department as a IT Service Desk Supervisor in Eastleigh. As an IT Service Desk Supervisor you will be responsible for ensuring... that the Service Desk function delivers a high standard of customer service, performance reports, analyse trends and supports solutions to improve call resolution and oversee implementation of efficiencies. You will work with the IT Service Desk Team Leader to change the current service proposition toward first time resolution through deep technical knowledge and root cause analysis of current ... Security. * Ensure the Service desk provides effective 1st line technical support responsible for delivery and accountable for delivering SLAs consistently * Analyse help desk activity and make...

  8. Finance Service Desk Assistant

    Milton Keynes | Neg. | From More Th>n

    Our client operates a large shared service organisation in Milton Keynes, they currently have a large project which is taking place in March, due to this they are looking for a Finance Service Desk... Assistant to join their team on a temporary basis. Role: The Shared Services Organisation requires a Finance Service Desk Assistant to provide an impeccable service supporting and providing advice and guidance on a wide range of Finance queries and issues for our companies clients, employees and vendors. The emphasis is to provide a consistently high level of customer service to deliver ... met or exceeded and support work to deliver specific projects. - As required, provide high quality guidance on a wide range of Finance Service Desk queries covering the whole range of services...

  9. Senior Service Desk Analyst

    London | - £28k-£30k | From C P S Group

    My Client, based in Hammersmith, London, is looking for a Senior Service Desk Analyst to join their expanding team. What you'll be up to: * Responsible for assisting the customer with their... questions about supported software and computing platforms to the best of his/her ability. * Day to day management of our proactive monitoring software. This includes logging all related service desk tickets on our ticket logging system and dealing with them as per the service guidelines. * Maintain and update (by local knowledge and by local means) a log of the availability of employees ... of working in a fast-paced working environment As a Senior Service Desk Analyst you will need to have worked with Apple MAC and Office 365. You will also have had experience with following technologies...

  10. Service Desk Officer

    Newport | £21859 per annum | From Acorn Recruitment

    Our client, based in Newport, is looking for a Service Desk Officer to join their busy team. Hours are Monday - Friday, 9am - 5pm. Job Purpose · To assist, within a fantastic team, in... providing a highly driven and motivated service desk function. Incorporating accurate incident management in line with ITIL philosophies and processes. · To schedule and prioritise your work around ... relevant legislation. Key Responsibilities 1. Provide a 1st and 2nd line service-desk recording accurately incidents and problems. In particular with reference to automation and operational incidents ... BRIXX GIS Dynamics CRM Essential 1. Experience of working as part of an ITIL based on both 1st line service-desk function. 2. The ability to translate user needs into Digital/ICT services that...

  11. Linguist Service Desk Analyst

    Cardiff | - £18k-£20k | From C P S Group

    My Client, based on the outskirts of Cardiff, is looking for a linguistic Service Desk Analyst to join their expanding team. This role is all about providing an excellent customer service to the... business to ensure queries are resolved efficiently and to a high quality. You will be the first point of contact for incoming calls, emails and web portal requests and will be responsible for escalating more technical incidents to their 2nd line Service Desk Analysts to investigate and resolve. As they are an international organisation, you will be expected to respond to queries in English ... weekend work. The most important element of this role is to provide excellent customer service. Therefore, they are looking for strong communicators with experience in a customer orientated role...

  12. ITIL SERVICE DESK ANALYST

    Guildford | - £20k-£23k | From DP Connect Ltd

    experienced ITIL Service Desk Analyst or IT Graduate required by my client due to a rapid and sustained growth in their highly successful organisation. Reporting to the ITIL Service Desk Supervisor... return for a hardworking and dedicated professional who is keen to provide the very best levels of service and user support along with promoting the drive and use of ITIL best practices across the ICT function. You will be articulate, an excellent communicator with lots of drive and enthusiasm to provide excellent customer service and to develop your career in IT. Disclaimer: By applying for...

  13. Senior Service Desk Analyst

    Milton Keynes | Competitive rate | From Plan-Net Ltd

    JOB DESCRIPTION: Our client are a leading IT Services provider, and are looking for experienced Service Desk Analyst to join their growing business within the Milton Keynes region. As our... client's Shift Service Desk Analyst, you will be responsible for providing remote support; via the telephone / remote tools; across all areas of their Customer's business from back office staff to Managing Partners and therefore excellent Customer Service is paramount to what they deliver. Given the sectors in which the firm operates there is a demand from clients for high value, high quality ... . Technical requirements/skills: - A minimum of 2 years' experience working within a Professional Services Service Desk or for a Managed Service Provider - Advanced Knowledge of the use...

  14. Service Desk Facilitator

    Brighouse | £7.20 - £10.38 p hour | From Networkers

    Working for a well-established organisation you will act as the central point of contact between the customer and the IT service management. You will also be responsible for recording and passing... (RaP) all incidents/Request arriving into the Service Delivery centre (Service Desk) and monitor and escalate all incidents according to agreed service levels. Role and responsibilities: -To provide a first point of contact for all IT users within the organisations -To monitor service level agreements and to bring any service targets that are, near to or not being met, to the attention of the Service Deliver Team Leaders and Service Delivery Managers. -To regularly review Service Delivery procedures and knowledge articles, notifying the Service Delivery Team Leaders/Manager with...

  15. Service Desk Apprentice

    London | £12002 per year | From QA Ltd (Apprenticeships)

    This is a fantastic opportunity to join an exciting and vibrant environment. Here, you get to earn and learn. Apply now! You will be working for... The world's leading MTF for FX, regulated by... including Windows desktop, OSX and Linux Install and support Hardware across many technologies Support Print services, covering all aspects of printing Support the desktop telephony system Support ... You will ideally have: A passion for technology Good customer services skills A positive attitude 5 GCSE Grades (C and above) or equivalent, including Maths and English Training ... which will teach you a range of new skills including: Networking and Architecture Mobile and Operating System Cloud Services Coding and Logic Business Process Apprenticeships and Vendor...

  16. Senior Service Desk Analyst/2nd Line

    Wilmslow | Competitive salary | From Partners Of Research Ltd

    Senior Service Desk Analyst/2nd Line Due to expansion our client is looking to recruit a Senior Service Desk Analyst/2nd Line. This role would be suitable for someone already working in a Service... Desk Analyst/Technical Support role and wants to continue this career path. The Service Desk offers a Single Point of Contact (SPOC) to meet the communication needs of Customers and internal ... line remote support within a Service Desk environment - Triage assessment, logging and escalation of 1st to 3rd line incidents - Supporting customer environments using Windows Operating systems ... required dealing with business critical Incidents. - Working in an ITIL ed service desk environment - Escalating to service management teams Key Skills Essential: - Strong knowledge...

  17. Service Desk Analyst

    Leeds | Market Salary | From ASDA

    Service Desk Analyst   We are looking for a Service Desk Analyst to join us on a permanent basis. You will be working in a FUN fast paced and exciting “Asda Culture” environment. We put....   The Service Desk Analyst is a member of the Service and is responsible for providing 1st line support to stores and home offices.   The Ins and Outs: • Answer calls made to the service desk ... and queues to resolve as many calls as possible within SLA. • Escalate service impacting incidents to senior team • Manage service desk e mails, respond professionally within given time frames • Respond to service request and incidents raised on HD Online system.   What you’ll need: • Experience of working on a busy service desk / Call centre • An understanding...

  18. Senior Service Desk Analyst/2nd Line

    Handforth | Competitive salary | From Hiring People

    Senior Service Desk Analyst/2 nd Line Due to expansion our client is looking to recruit a Senior Service Desk Analyst/2 nd Line. This role would be suitable for someone already working in a... Service Desk Analyst/Technical Support role and wants to continue this career path. The Service Desk offers a Single Point of Contact (SPOC) to meet the communication needs of Customers ... st or 2 nd line remote support within a Service Desk environment * Triage assessment, logging and escalation of 1st to 3rd line incidents * Supporting customer environments using Windows Operating ... management teams as required dealing with business critical Incidents. * Working in an ITIL aligned service desk environment * Escalating to service management teams Key Skills Essential: * Strong...

  19. Service Desk Administrator

    | 18000.0000 | From Flowers Associates

    BJ537 Job Role: Service Desk Administrator Salary: £18,000pa Hours: Monday to Friday - between the hours of 7.30am - 18.00pm. (37.5 hours pw) Location: South of Leicester The Opportunity Do... you have previous experience providing Service Desk Administrative support? Working closely, coordinating engineers? Do you have the proven ability of working within a busy fast paced environment? Then look no further……. The Role Our client is looking to recruit a Service Desk Administrator, responsible for maintaining a professional and efficient Service Desk and proactive service. Key ... administration for the Service Desk is completed efficiently • Generation of purchase orders • Escalate issues in a timely manner • Manage and escalate complaints received • Assist in the provision...

  20. Service Desk Administrator

    | 18000.0000 | From Omni RMS

    Service Desk Administrator Patchway Bristol My client is a FTSE 250 business providing facilities, property and asset management for some of the biggest public and private sector businesses. They... are now recruiting for a number of Service Desk Administrators to support the growth in their business. This a great opportunity to develop a career in a dynamic environment. Main duties To ensure a client facing help desk is operating effectively in line with SLA's and KPI's by answering telephone calls and emails, taking customers details and logging the information on to the system To ... customer service skills in order to build strong relationships with both clients and internal managers. A call centre or help desk background would be ideal Please apply today ...