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  1. Service Desk Analyst - Hammersmith

    Hammersmith | £20000 - £25000 Per Annum | From Additional Resources

    Service Desk Analyst - Hammersmith Type: Permanent Package: £20 to £25k, plus Pension, Private Health & Life Cover A leading supplier of Digital Solutions for local government require a... Service Desk Analyst to work in their Hammersmith office. Responsibilities: Working in an ITIL v3 environment, you will report to the Service Desk Team Lead, as part of a team of four. You will provide client satisfaction by expertly managing incidents, service requests, problems and changes reported to the Service Desk by either telephone or email, from the initial logging stage through to closure within the specified Service Level Agreement (SLA). Key Skills: Service Desk Analyst Working in an ITIL v3 environment, you will report to the Service Desk Team Lead, as part...

  2. Service Desk Analyst

    Knutsford | £12000 - £20000 per annum | From RECRUITMENT GENIUS

    This Business Telephony Systems and UK Telecommunications Service Provider are currently undergoing vast expansion, and has grown its client base significantly within the UK, Europe and the USA and... Telecom Support Desk. This is a 14x5 operation, housed in Head Office in Knutsford, Cheshire. The primary responsibility of the Service Desk Analyst is to deliver service excellence by acting as central ... and service level management. You will be part of a small, skilled team of analyst and form part of their support desk, supported by a team of telecom engineers It is essential you have the ability to learn new products and services, possess excellent customer service skills and can multi-task. The ideal candidate will have at least 1 years proven service desk experience, delivering first point...

  3. Service Desk Agent

    Derby | | From KEY PERSONNEL

    TEMPORARY - ON-GOING About the Company: My client is a well established IT company based in Derby. Main Responsibilities: * Handling incoming calls from clients in a timely and professional... manner. * Providing information and updates * Liaise with service managers and accounts managers * Logging service calls into the database in a timely manner. * Accurately capture customer information * Ability to tactfully handle stressful and difficult situations * Possess strong problem solving skills * Detail oriented and works with a high degree of accuracy * Ability to multitask ... working in a fast-paced environment. You must have good attention to detail, and a strong commitment to great customer service. Previous retail/call centre experience. Hours: This is a full-time...

  4. Service Desk Manager

    Cambridge | Up to £47,000 + Healthcare & pension | From Excelerate Selection

    Service Desk Manager Do you have experience of running and developing a service desk team? Are you looking for a new challenge whereby you will grow a team and enable it to offer a 24/7... service? Type: Permanent Location: Cambridgeshire Salary: Up to £47,000 + Healthcare & pension Our client based in Cambridgeshire require a Service Desk Manager to join their team to manage a team of 19 cross discipline support engineers. With big plans for their service desk team our client requires a Service Desk Manager to join their team who has a track record of managing and developing a service desk team. Responsibilities for the Service Desk Manager will include (but not limited to): * Ensure the service desk team meets agreed SLA/OLAs and KPIs * Develop the existing...

  5. Service Desk Manager

    Manchester | Neg. | From Harvey Nash Plc

    Service Desk Manager 3 months Rate: up to £220 p/day Manchester The IT Service Desk Manager will be accountable for the running of the IT Service Desk team, ensuring ITIL framework is... support and guidance to the IT service desk team * assign incident to the relevant IT support team *Introduce any improvements for the service desk * Establish Strategy to monitor and improve Service ... and customers are made aware of timescales. * Monitor the performance of the service desk team against their KPIs. * Act as an initial escalation point for customer issues Ideally you will have extensive exposure as a Service desk Lead or manager peviously within a ITIL environment. ...

  6. Service Desk Manager

    Edinburgh | £30k - £32k pa + Pension & Benefits | From Capita Resourcing Ltd (IT Resourcing)

    I am currently seeking a Service Desk Manager to join one of the most innovative, rapidly expanding digital agencies within the UK. Joining the service desk based in Edinburgh, you will be given the... responsibility of managing the day-to-day running of the service desk and its team members. Joining the service desk at a managerial position, you will be given total authority over the daily running of the service desk which focuses predominantly on application support. You will liaise closely with the senior management in the organisation to establish processes of the service desk. Key skills: - Extensive experience in a senior service desk position - Experience line managing service desk employees - Knowledge of the software development lifecycle, paired with knowledge...

  7. Service Desk Analyst

    Coventry | £13 - £14.5 per hour | From Network IT Recruitment

    Service Desk Analyst Coventry 13ph to 14.50ph Initial 8 week assignment Are you an experienced Service Desk Analyst looking for an immediate contract opportunity in Coventry? My client is... currently recruiting for an experienced Service Desk Analyst to join their support team based in Coventry. --You must live locally in Coventry or within a 30 mile radius-- The Service Desk ... - Active Directory - must have set up users - Bespoke systems - Printer issues In addition to this the Service Desk Analyst will have excellent customer service skills and telephone manner and have a strong ability to handle stress and work well under pressure. The Service Desk Analyst will be assigned for an initial 8 week duration (possibly longer) and paid a rate of 13-14.50ph To...

  8. Service Desk Engineer

    Chippenham | Neg. | From ROC Search Limited

    Service Desk Engineer- 3-6 month contract- Chippenham- £100-130 per day (1st Line Support, 2nd Line Support, Remote Support, Help Desk, Service Desk, Windows 7, Office 2010, Active Directory,... Exchange, Citrix, Telephony, Chippenham- Contract) Roc Search are currently recruiting for an outstanding Service Desk Engineer to join a highly successful team on a contract basis, based in ... service desk and be able to deal with people at all levels of seniority. Essential skills include: -1st/2nd Line Support Experience -Remote Support Experience -Windows 7 -Office 2010/365 -Active Directory -Exchange -Citrix -Telephony Support -Excellent Customer Service Skills This is an excellent opportunity for the successful Service Desk Engineer to gain exposure of the most...

  9. Service Desk Analyst

    Wilmslow | £18k - £20k pa | From Sanderson Recruitment

    Service Desk Analyst - Up to £20,000 My client are looking for a Service Desk Analyst to join their friendly, dynamic team in Wilmslow. You will be responsible for processing incident tickets... through their full life cycle and so they are looking for confident individuals with positive, can-do attitudes who are always the first to put their hands up and offer assistance. If you have great customer service skills and a passion for IT then this role will give you great exposure to a busy service desk environment. Ideally you will have some experience of working on an IT Service Desk and experience of Windows 7 and Active Directory. If this sounds like you then please get in touch to find out more information on the role. ******************************* / *********** ...

  10. Service Desk Analyst

    Sunbury-On-Thames | £15000 - £18000 per annum | From Net-Recruit.co.uk Ltd

    Position: Service Desk Analyst Location: Sunbury, Middlesex Salary: £15,000 - £18,000 (Dependent on Experience) The Company: Our client is a growing IT services company specialising in... these sectors. They currently have an exciting opportunity for a Service Desk Analyst to join their passionate, caring and driven team based on their busy Service Desk in Sunbury, Middlesex. The Service Desk Analyst Role: The main purpose of this Service Desk Analyst role is to be the first point of contact for all customers, and to take ownership of queries from initial contact to call ... - A logical and methodical approach to fault finding - Attention to detail If this description sounds like you and you wish to apply for this Service Desk Analyst position, please submit a current...

  11. Service Desk Analyst

    Plymouth | Neg. | From Certes Computing Ltd

    Role - Service Desk Analyst Contract - 4 weeks initially Location - Plymouth Service Desk Analyst required 4 week initial contract with possible extension based in Plymouth. The ideal... the majority of IT incidents and requests without escalation. You will be able to quickly and accurately record all details for each issue using the Service Desk software system and where appropriate ... would be of an advantage Key skills: *Windows 7 *Active Directory *ITSM toolsets *MS Office 2010/365 *Help/Service Desk experience *Great customer service skills *Great organisation and prioritisation skills You will be joining a large ever-growing Service Desk team, the client are looking for someone to join their team ASAP so be immediately available will be highly desirable. Certes...

  12. Service Desk Analyst

    Bradford | £90 - £110 p day | From Access Computer Consulting Plc

    IT Service Desk Analyst/SCCM 2012/Microsoft apps I currently have a postion for a pro active Service Desk Analyst to be based in a large company for 6 weeks situated in Bradford. The role will... involve 1st line support of incidents providing a single point of contact for users to Initiate IT assistance or requests. Essential skills - 6 months Helpdesk experience - Previous public sector experioence - ITIL Foundation certified - Microsoft certifed - Excellent Communication skills - Undertsanding of service level agreements - Basic Active Directory - Ability to trouble shoot common IT issues - Basic understanding of SCCM 2012 If this is of intererest please submit cv for consideration ...

  13. Service Desk Analyst

    London | market rates | From Scott Merrick LLP

    Service Desk Analyst required for a contract role with an international business consultancy in Central London. (3 months initially with potential to extend). You must be immediately or imminently... available. As an experienced Service Desk Analyst you must have previously worked within a professional services environment such as; Law/Legal, Bank, Financial Services, Accountancy, Consultancy etc You must have: - Strong knowledge of MS Office; Outlook, Word, Excel etc, (MOS advantageous) - Supported mobile devices - ServiceNow (advantageous) - ITIL knowledge or qualifications (advantageous) You will be covering a shifts from 7:30 am - 6:30 pm. Occasional ad-hoc weekend support may be required. A full profile for the role of Service Desk Analyst is available upon receipt...

  14. Service Desk Analyst

    Crewe | £16k - £18k pa | From onezeero

    Service Desk Analyst - Windows, AD, Office, Outlook, Remote Desktop - Crewe - £16,000 - £18,000 Exciting new opportunity to join a global IT support team based in Crewe. Chance to develop your... you will have some or all of the following skills: Service Desk Analyst -Windows - AD - Office - Outlook - Remote Desktop The successful candidate will have excellent communication skills and a high level of technical skill. Service Desk Analyst - Windows, AD, Office, Outlook, Remote Desktop - Crewe - £16,000 - £18,000 Please contact me on ************* or email me on as they are looking to move...

  15. Service Desk Analyst

    Birmingham | £23000.00 pa + Shift Allowance | From Computer People (UK) Limited

    Role: Service Desk Analyst Salary: £23,000 + Shift Allowance Location: Birmingham I am currently recruiting for a Service Desk Analyst to work for an international market leading company in.... To facilitate prompt reinstatement of service, with minimal impact to the business. This will be achieved via advice, incident resolution and service request fulfilment. Experience supporting: - Microsoft Windows operating system - Microsoft Office Suite 2010 to Advanced level - Working within an IT Service Desk or professional services background - Service Desk Call Logging System Skills Specification: - Microsoft Windows 7 - Service Desk Call Logging System - Microsoft Office suite 2010 - Advanced MS Word knowledge - LANDesk remote control or similar products - Active...

  16. Service Desk Engineer

    Welwyn Garden City | £100.00 - £150.00 p day | From Experis Ltd

    Service Desk Engineer, Service Desk, Engineer, Payments, Funds Transfer, EFT, Electronic Funds Transfer, Payment Software, Windows, FTP, Internet Protocols, Remote Connectivity, EFT, Unix, Linux,... SQL, QA, Quality, Testing, Welwyn Garden City. Role profile Our Banking client based in Welwyn Garden City are looking for a service desk engineer to join their specialised team in providing support and expertise to the wider business. The client's service desk provides initial troubleshooting of merchant calls, hands on fault resolution, preventative and remedial maintenance, communicating with staff to update on the progress of actions. The service desk provide support and maintenance of Electronic Funds Transfer & Payment software, system changes and releases into the production...

  17. Head of Service Desk

    Windsor And Maidenhead | £50,000 - £60,000 | From TIMES Resources Limited

    Head of Service Delivery Experience/Background: - Extensive experience of transitioning and managing large global outsourced Service Desks - Solid background in global IT service delivery,... of the role are: - Lead the leadership team which is accountable for running the service desk operations to meet SLA requirements and ensures service continuity - Manages vendor operations team to optimize technology leverage - Manages delivery and operation of implemented infrastructure - Accountable for the design, performance and delivery of the Service Desk function, Incident Management ... operations - Monitors and manages SLAs/SLA fulfillment - Ensures systems performance and service level requirements are met - First point of escalation (Service Desk, Incident, Service Request...

  18. Service Desk Analyst

    London | £30k pa | From Hudson IT Contract

    My client is looking for a Service Desk Analyst to join their team on a permanent basis. Role: Service Desk Analyst Salary: £30k + package Location: London Deliverables: - Provide 1st... desk in a 1st and 2nd line role. -Experience of working towards ITIL framework Please do apply with your CV below. I will endevour to call everyone back but if possible please do apply...

  19. Service Desk Analyst

    London | £32k pa | From Hudson IT Contract

    My client is looking for a Service Desk Analyst to join their team on a permanent basis. Role: Service Desk Analyst Salary: £30k + package Location: London Deliverables: - Provide 1st... desk in a 1st and 2nd line role. -Experience of working towards ITIL framework Please do apply with your CV below. I will endevour to call everyone back but if possible please do apply...

  20. Service Desk Engineer (24/7)

    Maidenhead | Competitive Salary + bonuses + benefits | From Project People Ltd

    Service Desk Engineer (24/7) We're looking for a Service Desk Engineer who is looking to join a high performing team working a 24/7 shift pattern (4 days, 4 off, 4 nights, 4 off) in an exciting... Cloud Managed Service environment with excellent training and development opportunities in a number of technical areas (Cloud, Networking, Virtualisation, Microsoft Infrastructure). What will you be doing? Remote Management of customer infrastructures Supporting Data Centre Hosting & Cloud Services Supporting Security and Networking Services Dealing with b2b customers to resolve their technical issues Interacting with Senior Engineers to resolve issues in all areas of Cloud Managed Services. What are we looking for? Excellent customer service skills Strong literacy skills...