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  1. Service Desk Agent

    Chertsey | Negotiable | From Manning Global Ltd

    Service Desk Agent We are currently recruiting for our client, a global ICT services and solutions provider for enterprise, for a Service Desk Agent to join their business in... Chertsey. Position Title: Service Desk Agent Position Type: 11 month fixed term contract Start Date: ASAP Location: Chertsey, UK Responsibilities: - First point of contact for all incoming service desk services queries - Record all incoming problems and queries related to Shared (PC/Mobile) Applications, SAP, EDI, email and other local Systems - Communicating with IT Contacts ... and customers where required to ensure resolution within agreed SLAs - Produce Service Desk weekly/monthly statistics and reports. - Perform administration tasks for the Portal service...

  2. Service Desk Analyst - Wigan

    Wigan | £20000 - £22000 per annum | From Cathcart Associates

    IT Service Desk Analyst - Wigan IT Service Desk Analyst is required to join an IT consultancy based in Wigan. In this role, you will act as a member of the IT team working alongside other support... specialists. This job has arisen as they are building a new service desk team, so they are keen to make a quick appointment. You will be the first point of call on a busy helpdesk and responsible for troubleshooting over 40 requests a day. This role does include a shift pattern and occasionally some weekend work. This is a great chance for an outgoing and dynamic individual who is looking to ... who is looking for a new challenge. If you are keen to hear more about the position, please apply and call Lewis Black. IT Support/ Service Desk/ Service Desk Analyst/ 1st line/ 2nd line/ Active...

  3. Service Desk Analyst

    Knutsford | £12000 - £17000 per annum | From RECRUITMENT GENIUS

    This Business Telephony Systems and UK Telecommunications Service Provider are currently undergoing vast expansion, and has grown its client base significantly within the UK, Europe and the USA and... Telecom Support Desk. This is a 124x7 operation, housed in Head Office in Knutsford, Cheshire. The primary responsibility of the Service Desk Analyst is to deliver service excellence by acting as ... and service level management. You will be part of a small, skilled team of analyst and form part of their support desk, supported by a team of telecom engineers It is essential you have the ability to learn new products and services, possess excellent customer service skills and can multi-task. The ideal candidate will have at least 1 years proven service desk experience, delivering first point...

  4. Service Desk Analyst

    London | £20k - £24k | From Bandwidth Recruitment

    Our client is looking to hire a support analyst to join their growing team in London. You will the first point of contact for all technical issues. You will ensure that queries, requests and... incidents are reported and recorded in the correct way and escalate any queries that cannot be resolved to the external service provider. Responsibilities: •Manning the service desk during ... and ensuring that issues are in line with service level agreements •Using service desk logging systems and you will log all service desk calls. •Install applications remotely •Provide support for ... the quality of services Skills Needed: •Able to demonstrate commercial experience of working in a service desk role •You will have a strong customer focus and motivated by the desire to deliver...

  5. Senior Service Desk Analyst

    Brighton | Competitive | From CAE Technology Services

    Senior Service Desk Analyst Location: Brighton Salary: Competitive About the company CAE is a leading technology service company. By working closely together with our partners and with... our clients we deliver trusted solutions. The role of the Senior Service Desk Analyst is to support CAE customers with Incident, change and fault management as a 2nd/3rd line resource. This role requires strong skills across routing and switching, ideally with service provider technology experience. Duties of the Senior Service Desk Analyst Supporting Customers - Responding to ... the support operations. - Undertake personal accreditations as required by the company as part of an agreed training plan. - Participation in an on call rota for escalation from level1/2 service desk...

  6. Service Desk Technician - Leeds

    Leeds | £2200 - £27000 per annum | From Cathcart Associates

    Service Desk Technician - Leeds IT Support Engineer required to join a leading law firm within their city centre office. This is a great chance for an outgoing and dynamic individual, who is... Associates. 1st Line/ 2nd Line/ IT Support/ IT Technician/ Support Engineer/ Support specialist/ Service Desk Analyst/ Service Desk Engineer/ Permanent /Leeds ... environment ** Active Directory Group Policy ** Microsoft Exchange ** Active Directory and Associates Services ** Basic Networking knowledge DNS/DHCP/ TCP/IP ** Knowledge of supporting...

  7. Service Desk Controller

    Braintree | - £17k-£19k | From First City Recruitment Ltd

    We have a fantastic permanent opportunity for a service desk controller to join a very fast paced Engineering business based in Rayne in Braintree. The Service desk is the primary... point of contact with the customer and the successful candidate will need to ensure service implementation is delivered timely and accurately. You will track order progression, communicate progress, and coordinate installation for flawless execution in the highest quality manner. Duties will include; The Service desk is the primary point of contact with the customer and the successful candidate will need to ensure service implementation is delivered timely and accurately. Logging faults and despatching engineers Processing orders...

  8. Service Desk Analyst (Help Desk)

    Cambridge | 24300.0000 | From Cambridge Assessment

    Full time/ Permanent Salary Range: £24,300 - £27,300 Location: Cambridge We have an excellent opportunity for a hardworking, experienced and motivated Service Desk Analyst to join a... fast-paced and dynamic Service Desk based at our offices in the centre of Cambridge. About the role: • You will be a part of a challenging team and the single point of contact for 2000+ users across multiple sites in the UK and internationally. • Providing 1st/2nd line support of 500+ applications you will be expected to provide a consistent, high quality service remotely and over the phone ... written and verbal communication skills, be customer service focused, a team player and have a positive 'can do’ attitude • Skilled at multi-tasking and able to handle high volumes of incidents...

  9. Service Desk Manager

    Milton Keynes | 35000.0000 | From Crunchposter Limited

    Service Desk Manager £35,000 - £40,000 per annum + 5% bonus Milton Keynes A leading IT Services provider is looking for an experienced Service Desk Managers to join its growing business within... there is a demand from our clients for high value, high quality Services which minimises the impact of IT failures / faults upon their business communities. The Role As our Service Desk Manager you will be responsible for the day to day operation of client Services with line management responsibility for a Team Leader(s) and Service Desk Analysts. Primarily the Service will be delivered remotely ... excellence. The Candidate To be considered for our Service Desk Manager role, you will have the following skills and experience: At least 1 years’ experience as a Service Desk Manager leading 5+ analysts...

  10. Service Desk Analyst

    Chesterfield | 10.0000 | From Hays Specialist Recruitment Limited

    Service Desk Analyst, Contract, Chesterfield Service Desk Analyst Service desk, 1st Line, Technical Support, Chesterfield, Contract Service Desk Analyst - Chesterfield - Up to £12.50 p/h -... 3 month initial contract Service Desk Analyst required for a Leading Blue Chip Organisation based in Chesterfield. You will be responsible for hands on support, capturing relevant information from calls and emails and using the call logging tools. You will manage process of incidents and escalate to the relevant level. You must have a strong understanding of MS Office, Active Directory and Exchange. This is an immediate requirement so please do not apply unless you can be available within 1 week. Hays Specialist Recruitment Limited acts as an employment agency for permanent...

  11. Service Desk Analyst

    Wakefield | 10.0000 | From Hays Specialist Recruitment Limited

    Service desk, 1st Line, Technical Support, Wakefield, Contract Service Desk Analyst Service desk, 1st Line, Technical Support, Wakefield, Contract Service Desk Analyst - Chesterfield - Up... to £13.00 p/h - 4 Week initial contract Service Desk Analyst required for a Leading Blue Chip Organisation based in Wakefield You will be responsible for hands on support, capturing relevant information from calls and emails and using the call logging tools. You will manage process of incidents and escalate to the relevant level. You must have a strong understanding of MS Office, Active Directory and Exchange. This is an immediate requirement so please do not apply unless you can be immediately available. Hays Specialist Recruitment Limited acts as an employment agency for...

  12. Service Desk Manager

    Dartford | 0.0000 | From AiM Ltd

    Salary £Market Rate Working for our expanding Technology Consultancy based in Dartford, offering excellent career development and progression, this is an in-depth, varied and high profile role... where you will be tasked with improving service levels, efficiency and the customer experience, developing a close-knit team and making the service desk and support function a first class operation. Managing a current team of 4 (expected to increase), you will closely manage the service desk operation within the 24x7x365 support structure. This will include: ensuring the smooth running of the service desk, with all calls resolved within SLA responsibility for the successful resolution of all incidents, service requests and changes submitted to the team supporting problem management...

  13. Service Desk Analyst

    Bristol | 11.0000 | From Experis LTD

    1st Line Support - Windows -ITIL - Service Desk - Active Directory 1st Line Support Engineer with previous Service Desk Experience needed for a 2 month contract in Bristol. Bristol £10 Per... Hour 2 Months Contract The client is currently running a very busy helpdesk and they need someone with service desk experience to come on board and help take on the load. They will require you to escalate and allocate tickets to 2nd and 3rd line desks, set up passwords and help with general technical 1st line technical issues so previous experience on a technical 1st line desk is needed for this role. Key Skills: 1ST Line Support Experience Password Set up Technical Experience Windows 7 If you have the relevant experience and are interested in the position please send me your up to...

  14. Service Desk Analyst

    Weymouth | 17000.0000 | From Sopra Steria Recruitment

    Sopra Steria Recruitment is now looking for a Service Desk Analyst to join a fantastic organisation in Weymouth for a 12 month fixed term contract. Service Desk Analyst £17,500 pro rata +... package FTC - 12 months Shift work, weekend and bank holiday working required on a rota basis A Service Desk Analyst is required to deliver 1st line IT Support to all users across the business providing excellent customer service. The successful Service Desk Analyst will be responsible for: Identifying and resolving incidents from all areas of the business within agreed parameters Resolving simple incidents where possible without referral to further support teams Consulting with technical teams to resolve incidents that are beyond the scope of the Service Desk Taking end-to-end...

  15. Service Desk Analyst

    Epsom | 20000.0000 | From Robert Walters

    An exciting opportunity has arisen for a global multi-billion dollar business that specialises in providing a range of consultancy services and solutions and to leading industry leaders. They have... offices globally and across the UK with plans to expand technical operations throughout the year. As part of the recruitment campaign they are recruiting for a Service Desk Analyst, to ensure the support of customers, users and service of computers, systems and networks. The opportunity for a Service Desk Analyst will be based in Epsom paying a base salary up to £26,000 plus benefits. Service Desk Analyst : Role Duties Support IS products and services Resolve incidents within SLA's agreements Provide fixes to escalated incidents Remote, Phone and Email support Central point...

  16. Service Desk Analyst

    London | 22000.0000 | From Huntress

    Service Desk Analyst London - Permanent - £22,000-£26,000 My client is looking for a Senior Service Desk Analyst who will be responsible for providing customer-focused, 1st & 2nd line technical... be competent on 1st/2nd line issues. Main duties: Provide Service Desk support, resolve issues within an agreed SLA or escalate issue to the Infrastructure team if unsolvable by the Service Desk ... , within a busy ITIL Service Desk environment. Delivering excellent customer support by telephone and face to face Good understanding of PC hardware and software set-up and configuration Windows OS Microsoft Office packages Service Desk call logging systems - LANdesk Active Directory Windows Servers Remote user technologies such as Citrix and mobile devices Ability to explain technical issues...

  17. Service Desk Analyst

    Castleford | 0.0000 | From Davanti Solutions Ltd

    Service Desk Analyst Location: Castleford, West Yorkshire Salary: Entry Level - Excellent Career Progression! Skills (Essential) ·A genuine interest in Computers being that 'go to person' for... family and friends with IT issues or previous experience of providing service desk support at 1st line level or evidence of pursing a technical orientated education ·Ability to work within a team ... stipulated policies, procedure and processes as set out in the Service Desk documentation Service Desk Analyst - Skills (Desirable) ·Educated to degree level or equivalent relevant experience ·Experience of ITIL framework ·Understanding or background in a broad range of technologies ·Experience of working to strict Key Performance Indicators and Service Level agreements Service Desk Analyst...

  18. IT Service Desk

    Redditch | 8.0000 | From Redditch Commercial

    IT Service Desk Agent Redditch Temp To support the delivery of IT Services across the business which covers across 460+ stores, 2 Distribution Centres and the central Support Centre managing... requests. KEY RESPONSIBILITIES " To accept contacts from all business areas into the Service Desk (e.g via phone or email) " To determine whether the contact is reporting an incident or service ... requirements " Support the Incident Manager with the identification of incident trends " Manage Service Requests through to completion " To ensure standards within the Service Desk team are ... consistent and in line with agreed SLA's " Support the training of Service Desk colleagues and induction of new colleagues into the Service Desk " To deputise for the Incident Manager as and when...

  19. Service Desk Manager

    Bournemouth | 30000.0000 | From Caspian One Limited

    Job Description: QuoStar are seeking a Service Desk Manager to join the business in an exciting time of growth. This is a heavy weight role for a professionally minded individual with a keen... meetings and service reviews. Key responsibilities: Identify, define, manage, monitor and report on the services and service levels required to support and deliver the Service Desk function. Ensure ... the culture and working practices of the Service Desk. Identify and manage the Service Desk processes, including request management, incident management and problem management. Responsible for the operational ... required. Ensure major incident response procedures have been identified, documented and maintained and that Service Desk staff have been trained on these procedures. Identify and monitor risks...

  20. Service Desk Analyst

    | 16000.0000 | From vertex-it-solutions

    I am looking for a Service Analyst required to assist with the frontline, day-to-day technical support functions and service desk delivery of Umbee Technology Solutions. This is a critical role in a... fast paced environment that offers the opportunity to develop within the team. The role is based in croydon: Department: Service Desk Responsible to: Service Manager Responsible for: N/A Location: Surrey The Service Analyst must have knowledge of Active Directory, Networking, Linux Operating Systems, Windows Operating Systems, Microsoft Office, Office 365, Backup Technologies, PC and server hardware and printers . ...