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  1. Service Desk Analyst

    Leeds | benefits | From onezeero

    Service Desk Analyst Leeds (city centre) Service Desk Analyst - Role Summary: An experienced Service Desk Analyst is required to join a global consulting business based in Leeds, to... contribute towards the successful management and coordination of changes, requests and incidents for a variety of managed support clients. Service Desk Analyst - Role Responsibilities: - Manage, coordinate and resolve Service Desk Incidents - Receive incoming calls and log using service desk management system - Provide initial 1st/2nd line diagnosis of technical problems, and resolve ... professionally and efficiently - Liaise with 3rd-party suppliers - Cover the operational hours on a rota basis Service Desk Analyst - Role Requirements: - Strong customer service skills - Proven...

  2. Service Desk Analyst

    Rushden | £25000.00 - £28000.00 pa + Bonus + Benefits | From London

    Service Desk Engineer - Northamptonshire £25,000 - £28,000 + Bonus +Benefits A Service Desk Engineer role has arisen with one of the most respected blue chip business' within the UK. My client... based in Northamptonshire requires Service Desk Engineer to join their service desk team. The role offers great career potential as well as excellent benefits and bonus. Service Desk Engineer - Northamptonshire £25,000 - £28,000 + Bonus +Benefits - Excellent Communication skills - Experience within a Service Desk environment. - Microsoft Windows platforms in particular Windows 7 / 8 ... the Service Desk Engineer position you will need to send your CV or contact Sam Suleman on ************* ...

  3. Service Desk Analyst

    London | Market related | From Information Technology Services

    IT Service Desk Analyst - London, Professional Services We are looking for an exceptional I.T Service Desk Analyst with experience working in the professional services sector to join a market... leader.Ideally looking for someone who has provided IT support in the Legal, Accountancy, Banking or Insurance sectors. Core skills required: - Experience working in a busy Service Desk role within Professional Services environment-Essential - Experience providing excellent customer Service - Remote and Deskside Support experience - Experience supporting Office suite/Active Directory - Understands the urgency of incidents and the importance of getting issues resolved quickly - Good troubleshooting skills IT Service Desk Analyst - London, Professional Services ...

  4. Service Desk Analyst

    City Of London | £130 - £160 per day | From Jenrick IT Limited

    Service Desk Analyst Service Desk/Helpdesk Analyst required to join our IT team and provide 1st/2nd line support to 250+ users. As a Service Desk/Helpdesk Analyst you`ll work in a team..., laptops and PCs, and more. Skills required; - Experience working on a busy IT support Helpdesk in a first line role. - Used to managing service desk tickets in a structured ITIL environment. - Good customer service and communication skills. - Working on the service desk receiving and resolving support calls & emails. - Creating user accounts, updating/resetting passwords, administering systems access. - Troubleshooting problems remotely and escalating internal service desk related issues to onsite technicians if required. Technologies supported include: - Windows 7. - MS Office...

  5. Service Desk Analyst

    Warrington | £110 p day | From Rullion IT Plus

    Service Desk Analyst Up to £110 per day Warrington 6 month initial contract I have an urgent requirement for a Service Desk Analyst for a consultancy based in Warrington. The role will involve... / service desk environment with high volumes of calls. The main purpose of the role is to field initial enquiries and escalate any important issues through to the correct team. To be considered for the role, you must have the following skills & competencies: *2 years experience of working on a IT Service Desk *Knowledge of Windows Operating Systems *Windows Server 2008/2012 *Active ... *************************** Service Desk Analyst Up to £110 per day Warrington 6 month initial contract Rullion IT Plus Ltd is acting as an Employment Business in relation to this vacancy. ...

  6. IT Service Desk Engineer

    Cuffley | £20k - 23k per year | From Logic Enterprises(We Love 9AM)

    IT Service Desk Engineer New opportunity not to be missed! Our client has a fantastic opportunity for an IT Service Desk Engineer to join their growing team based in Cuffley. In return, they... offer their IT Service Desk Engineer a competitive salary of £20,000 - £23,000 per annum and excellent benefits. With over 50 years experience in improving homes, our client is a well known brand at the heart of the British home improvements industry. Reporting to the IT Service Desk Team Leader, you will provide 1 st line support for key infrastructure technical issues. Other responsibilities as their IT Service Desk Engineer will include: - Investigating options for new technology solutions to improve the service given by the existing infrastructure. - Identifying weakness in...

  7. Evening Service Desk Analyst

    London | £33,000 + £5,000 (shift allowance) | From Huntress Group Limited

    Evening Service Desk Advisor London -5 days a week - Shift patterns My client a global law firm based in London are looking for a Service Desk Analyst who is experienced with working night... of this role; To support users in their use of the firms IT Systems by responding to queries and requests raised to the IT Service Desk and via email to the IT Department. - To either resolve ... placed to the IT Service Desk. - Resolution of service desk calls as soon as practical. - Logging all calls in Service Desk Call Logging System to defined guidelines. - Liaising closely with the Service Desk Supervisor to seek solutions to queries. - Passing calls to Second Line Support when appropriate. - Escalating calls to other teams in the department where appropriate. - Monitoring...

  8. Service Desk Analyst

    Leeds | Neg. | From Morson (IT Division)

    Service Desk Analyst / £140.00 - £160.00 p/d / 3 Months / Leeds - Undergo BPSS Our client is looking to bring on board a strong customer focused support analyst to work on an initial 3 month... - Commercial service desk experience Responsibilities: - Call Logging in a Service Desk environment - Data input - Administration - Email management - Dealing with internal managers at varying levels - Request management Service Desk Analyst / £140.00 - £160.00 p/d / 3 Months / Leeds - Undergo BPSS - ... and escalation. The successful candidate should have the following expertise, knowledge and skills: - Excellent customer service skills - Both on the phone and face to face - Must have strong...

  9. Service Desk Manager

    Croydon | £40k - £45k pa + Benefits | From Coretx

    Service Desk Manager - Croydon CORETX are currently looking for a Service Desk Manager to join our team based in Croydon. The Service Desk Manager will manage and lead an outsourced team of 40+... to our customer ensuring that performance and service levels are achieved and in line with contracts whilst ensuring that customer expectations are set, met or exceeded. Service Desk Manager Key Objectives: * The Service Desk Manager will act as a strong mentor and the first line of escalation for the Service Desk Team Leaders as well as being responsible for line management and performance management of the Service Desk Team, producing and analysing reports to highlight performance issues and trends. * The Service Desk Manager be forward thinking in your approach to deliver customer...

  10. Service Desk Analyst

    Surrey | £22k - £25k pa + All Travel Paid for | From Premier IT

    Role: Service Desk Analyst Skills: Helpdesk, Service Desk, Exchange, Active Directory Are you a proven Service Desk engineer looking for a new challenge? I have an IT client based in the... Surrey area who is looking for a Service Desk Engineer on a permanent basis and they are offering a salary up to £25,000 based on experience. Service Desk Engineer Duties To ensure that all ... times through to resolution Undertake proactive calls to make customers aware of known issues before they have to call the helpdesk Service Desk Engineer Skills Required Windows Active ... and work effectively with colleagues, internal departments as well as customers Must be able to work under pressure If this Service Desk Engineer with experience of Active Directory, Exchange...

  11. IT Service Desk Supervisor

    Hereford | £25k - £33k pa | From Oscar

    IT Service Desk Supervisor - Hereford - Previous management experience, ITIL, Windows servers/desktops, VMware/HyperV, Switches, Routers, LAN/WAN, Active Directory, Cisco, Exchange, Troubleshooting... - Up to £33,000 + Benefits The Role An IT Service Desk Supervisor with previous management experience ITIL, Windows servers/desktops, VMware/HyperV, Switches, Routers, LAN/WAN, Active Directory, Cisco, Exchange, troubleshooting is required to join a market leading company that is experiencing strong growth You will provide day to day supervision of the IT Operations Service Desk, carrying out technical support duties as appropriate. You will be responsible for the continued development of the Service Desk and its processes. Operational Level Agreements and Service Level...

  12. Service Desk Support Analyst

    City Of London | £22000.00 - £28000.00 pa | From Burns Sheehan Limited

    Service Desk - Support - 1st Line - Fortune 500 Company - London, England A role has come up for a service desk engineer for the world leader in real estate and property management. The company... has 350 offices around the world, including offices all around the UK. The service desk analyst will be the first point of contact for incidents. Based in the City of London, the service desk ... . Requirements: - 2 years experience in a service desk support role - Exceptional technical knowledge of operating systems - Extensive knowledge of Microsoft Office packages - Professional customer ... CV to ************************ Service Desk - Support - 1st Line - Fortune 500 Company - London, England Burns Sheehan Ltd will consider applications based only on skills and ability and will...

  13. Service Desk Manager

    Loughton | Competitive | From TALENT SPA

    Service Desk Manager Location: Loughton, Essex Salary: Competitive Job Purpose: Maintains customer satisfaction by providing problem-solving resources; managing staff Nature of the... Service Desk Manager role: The image they present to the customer and supplier will be reflected in customer satisfaction, future orders and profitability and is therefore of paramount importance. Service Desk Manager must be willing and able to : * Ensure all responsibilities are met in accordance with company procedures and the Staff Handbook * Maintain confidentiality of all company ... environment If you feel that you may be suitable for this Service Desk Manager role, then please apply now! ...

  14. Service Desk Manager

    Sunderland | £25 - £28 p hour | From Reed Technology (NEW)

    Service Desk Manager Sunderland 6 Month Contract £25-28 per hour My client are looking for an experienced Service Desk Manager to join their busy and fast paced service desk on a 6 month... running supporting the BAU functions. Skills and experience You will have experience of working and managing a busy service desk with circa 10-12 analysts. You will be confident in implementing new changes within the department based on recommendations given by relevant stakeholders. You will be able to run and support the service desk and provide training to new and existing members of the team. You will ensure the BAU functions of the service desk are maintained and recommend any improvements to the relevant stakeholders. You will be responsible for managing 2 supervisor and will be able to...

  15. Service Desk Engineer

    Welwyn Garden City | £100.00 - £150.00 p day | From Experis Ltd

    Service Desk Engineer, Service Desk, Engineer, Payments, Funds Transfer, EFT, Electronic Funds Transfer, Payment Software, Windows, FTP, Internet Protocols, Remote Connectivity, EFT, Unix, Linux,... SQL, QA, Quality, Testing, Welwyn Garden City. Role profile Our Banking client based in Welwyn Garden City are looking for a service desk engineer to join their specialised team in providing support and expertise to the wider business. The client's service desk provides initial troubleshooting of merchant calls, hands on fault resolution, preventative and remedial maintenance, communicating with staff to update on the progress of actions. The service desk provide support and maintenance of Electronic Funds Transfer & Payment software, system changes and releases into the production...

  16. Service Desk Team Lead

    Gloucester | £36,000.00 - Gym, Healthcare, Pension | From Identifi Global Resources Ltd

    Service Desk Team Lead This large Emergency Services organisation are recruiting an ICT Service Desk Team Lead to join their Service Delivery Team to manage the support of existing critical... services and to deliver both hardware and software to meet business requirements. The role will be based just off junction 12 of the M5. The role reports directly to the Service Manager for End User Services and the successful candidate should preferably have at least 2 years' experience in leading a small dynamic team. The organisation are specifically looking for a proactive, personable and ambitious individual who fully understands service management and has extensive experience in customer service environments. Ideally you will have extensive Service Desk experience and can...

  17. Head of Service Desk

    Whiteley | £50-55,000 | From Mulberry Recruitment Limited

    Head of Service Desk Location: Whiteley Salary: £50-55,000 + Company Car My client who are based in Whiteley are looking to recruit at Head of Service Desk for their offices based in... Whiteley. We are looking for candidates who have experience within Facilities Management and are confident to oversee and manage a team. You will be responsible for 25 Service Desk Operatives who will be scheduling engineers and they require a new Manager to join their team. Daily Duties Oversee and manage the Service Desk teams, put in place effective prioritisation of key tasks ... support the continued successful managed service Understand the measures required in order to create meaningful data Identify training needs of the Service Desk team Proactively looking at...

  18. Service Desk Controller

    Reading | £23k - £260k pa | From Alecto Recruitment Limited

    Service Desk Controller I am currently recruiting for a well established and experienced Plant Hire Company who are looking for a Service desk controll who can hit the ground running. As a... Service Controller you will be responsible for co-ordinating the day-to-day Service and repairs of Hired Plant Machinery to comply with customer and client needs. Duties: * Co-ordinate the day-to-day supply repairs and service to Plant such as diggers, Dumper, Telehandlers and Excavators * Working with staff of external suppliers to ensure the machinery is Off Hired and returned on time. * Manage all Account to hire contracts completing new orders * Manage and Resolve operational Hire issues ...

  19. Service Desk Analyst

    Saltash | £10 - £12 p hour | From itecopeople

    Service Desk Analyst (1 year experience supporting calls, PC's/Users and System administration) Rate: £10-12 p/h Location: Nr. Saltash Length: 6 months Description: To provide 1st line... a positive and supportive manner Providing an exceptional level of customer service and satisfaction Facilitating the service desks role as a central coordination point for all IT related issues Recording, categorising and prioritising all calls reported to the IT service desk using the Group ITSM tool Allocating calls to appropriate internal or external resolver groups Actively monitor the status ... partners to provide co-ordinated and timely services to customers/users Adhering to the agreed Service Desk and problem management processes Maintaining up to date documentation of standard technical...

  20. Service Desk Analyst - Southampton

    Southampton | £16k - £22k pa | From ROC Search Limited

    Service Desk Analyst L1/2 - Southampton - £16-22,000 DOE - Established Company! - Training Budget! - Excellent working environment! Service Desk Analyst L1/2 - Southampton - £16-22,000... DOE Roc Search are currently recruiting for a Service Desk Analyst for an established MSP to work in their head office in Southampton. You will be working within the Support team supporting customers and escalating service calls. Depending on experience you will also be responsible for some project work. - Admin and support of IT operations Technologies - Windows technologies | Windows Server (all versions), AD, Exchange - Networking - Knowledge of ITIL process Personality and Character - Approachable and high level of aptitude when speaking to users. - A desire to...