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  1. Service Desk Manager

    London | £40k - 50k per year | From TALENT SPA

    Service Desk Manager | London | £45,000 Jonothan Bosworth Recruitment Specialists are currently looking for a Service Desk Manager to join one of our newest clients, a leading and well... established IT Service Provider based in London. The ideal Service Desk Manager will be part of our clients' services team and will manage all contact for all internal and external contractual customers and oversee and manage overall Service Desk operations across all lines, including the Development Team and Off Site Support Teams. THE BASICS: · Ensure standard procedures for Incident Management, Problem Management and Service Level Management are applied. · Configuration Management Database (CMDB) usage, maintenance and reporting in accordance with Company policies...

  2. Service Desk Advisor

    Hull | £14500 - £15000 per annum + Benefits and Parking | From PLUM PERSONNEL

    SERVICE DESK ADVISOR FABULOUS MODERN OFFICE ENVIRONMENT SALARY: £14,500 - £15,000 + BENEFITS + FREE PARKING Hours - 35 per week Location: Shirley Our client is a leading communications... organisation, seeking an experienced Service Desk Advisor to work in their modern offices, based in Shirley. You will have strong verbal and written communication skills and have the ability to ... experience working within a Service Centre role would be beneficial, however if you have a passion for delivering exceptional customer Service, as well as the ability to multi task and reprioritise in a busy environment - we want to hear from you. You must have previous experience in a professional Customer Service environment, such as a call centre, good Microsoft skills including Excel and GCSE...

  3. Service Desk Analyst

    Chippenham | £14500 - £17250 per annum | From RECRUITMENT GENIUS

    Based at their offices in Calne, Wiltshire, commutable from Bath, Trowbridge, Swindon, Devizes and Bristol, this established name in IT Service and solutions is seeking a conscientious team player... to join their Service Desk team. The successful candidate will need to be able to demonstrate they have strong attention to detail, a good telephone manner and be customer focused. The objective of the role is to log and monitor service calls for their customers, ensuring all parties are kept informed of their open calls. Some of the role responsibilities are: - Log new calls on ... reports as and when required - Quoting customers for Contract and Time & Materials Services - Obtaining final product data & configuration and contact details - Loading the individual elements...

  4. Service Desk Analyst

    Middlesex | £12 - £13 p hour | From Badenoch & Clark

    Service Desk Analyst - NHS - London - Contract - 3 Months Minimum. My NHS client is looking for a Service Desk Analyst to join their rapidly growing service desk team, based in Central London on... a monthly rolling contract. In order to be considered you must have the following experience. - At least 1 years experience of working on a service desk - Active Directory - Understanding of ITIL, with the ability to follow processes and procedures - Excellent communication skills - Experience of using an IT Service Desk application Please submit your CV immediately for consideration! Badenoch & Clark is acting as an Employment Business in relation to this vacancy. Badenoch & Clark is an Equal Opportunity Employer and a registered Disability Symbol User. ...

  5. Service Desk Analyst

    Basingstoke | Neg | From iO Associates Limited

    Service Desk Analyst - Basingstoke iO Associates have just registered a new opportunity for an experienced Service Desk Analyst. As the Service Desk Analyst you will log, categorise and prioritise... all 1st level calls according to the agreed SLA's. Required Skills - Experience providing 1st line support within an IT Service Desk environment - Basic knowledge of Windows Desktop environments - Basic Network knowledge - Good understanding of MS Office Products - Good understanding of different technologies - Basic knowledge of Active Directory User Administration - Basic knowledge of ITIL principles The successful candidate must have access to own vehicle. This is a great opportunity to further your career as a Service Desk Analyst. Please do send your CV through now to...

  6. Service Desk Manager

    Chippenham | £32k pa | From Sanderson Recruitment

    Service Desk Manager, Chippenham A new opportunity has become available for a Service Desk Manager for an established but ever growing business in the heart of Chippenham. As a Service Desk... Manager you will need to have previous experience of working on a helpdesk/ service desk as a 1st/2nd Support Analyst. You will be a practive problem solver and a confident leader. You will manage the day-to-day workload of the team and allocating resources, as the Service Desk Manager you will help to ensure that the processes are compliant, reporting requirements are met, and the standards are always high. This Service Desk Manager wil need to be comfortable communicating with colleagues across the business, to gain the information necessary to resolve issues and to communicate progress...

  7. Service Desk Analyst

    North West London | £27.8K + Excellent Package | From David Bruce Recruitment Limited

    A Service Desk Analyst is required to join this organisation based in Central/City London to provide 1st Level support to users based UK wide. The Service Desk Analyst will be required to support... Windows XP/7, Office 2003/2010, Active Directory, Exchange. Outlook, printers hardware/software. The Service Desk Analyst may also be involved in project based work. Ideally the Service Desk Analyst should have knowledge of ITIL and of working within SLA's. Candidates must have at least 1-2 years experience of supporting Windows, Office, Active Directory, printers. ...

  8. Service Desk Analyst

    Newcastle Upon Tyne | £25k - £30k pa + bonuses and and benefits | From Mortimer Spinks (London)

    Service Desk Analyst / Financial Services / 1st and 2nd line support / MS Office / Blackberry Support / Support Team / ITIL / MCP / IQA / STI Service Desk Professional My client, a well-establish... leading wealth management and investment firm in central London is looking for an experienced Service Desk Analyst to join their team. You will be working closely with 2nd and 3rd line support ... applications) - Hardware and Blackberry support - Spotting trends to promote a proactive Service Desk environment Key Requirements - You must hold an ITIL Foundation certificate - Have an interest in completing MCP and IAQ exams - STI Service Desk Professional - Experience within a Financial Institution (preferably wealth management) If you would like to apply, please submit your CV...

  9. Service Desk Analyst

    Ringswell Park | £10 - 12 per hour | From Concept Resourcing

    Helpdesk / Service Desk / 1st Line Support My client based in the Exeter area is currently looking for a Service Desk Analyst to join their team. The ideal candidate will have previous experience... in a Service Desk role. Full training will be provided for the successful Service Desk Analyst allowing you to learn new technologies and progress within the team. Key Responsibilities: *Be the initial point of contact for IT queries *Resolve issues by phone, email, live chat *Manage call queues *Provide resolution or escalate issues Required Skills: *Excellent customer service *Excellent communication skills *Previous experience working in a Service Desk This is an excellent opportunity for someone looking to progress their career in IT. You will be joining a dynamic...

  10. Service Desk Analyst

    Chester | £25k - £30k pa + benefits | From ShortList Recruitment Limited

    ShortList Recruitment has a new opportunity for an ITIL Service Desk Analyst to join a major employer in Flintshire. The key focus of the ITIL Service Desk Analyst position is to drive the... the successful ITIL Service Desk Analyst you will be responsible for identifying the root cause of any problems and then implementing resolutions through robust change management procedures. Key requirements for the ITIL Service Desk Analyst role: - At least 2 years of service management experience in an ITIL environment - Experience of managing Incidents and Problems in a busy commercial environment ... The salary on offer for the ITIL Service Desk Analyst role is up to £30,000. The role requires you to be available on-call for 1 weekend in every 3 and the salary on offer reflects this aspect...

  11. Service Desk Analyst

    Reading | £20k - £25k pa | From GCS Recruitment Specialists Ltd

    Service Desk Analyst Salary: £20,000 - £25,000 Location: Reading Job Role & Responsibilities: My Client are seeking a technically literate, highly motivated Service Desk Analyst to provide... resolver group or technician. Once assigned the Service Desk will ensure that the activity is resolved in a timely fashion and where required progress is chased. - The Service Desk is also responsible for the scheduling of proactive services; including where agreed in line with specific SLA's, Health Checks and Customer Service Reports. Knowledge, Skills & Experience - Network Services Service Desk experience (LAN, WAN, Internet Technologies) - A good understanding of customer relationship management within a technology industry. - Strong inter-personal and customer services...

  12. Service Desk Analyst

    City Of London | Paying £28,500 | From Logix IT Recruitment Limited

    Service Desk Analyst (with experience of Windows, Active Directory and Exchange) is required by our prestigious global charity, based in Central London. The Service Desk Analyst will be a key member... of the IT Support Team, ensuring that the incident reports are resolved appropriately and timely. Along with Service Desk and Incident Management, you will be required to carry out operational procedures, including network configuration, installation and maintenance. The use of application management tools and software are necessary to collect agreed performance statistics to identify ... as Database Administration and Network Support. Our client is looking for a Service Desk Analyst with strong communication/customer service skills also the ability to build strong relationships is...

  13. Service Desk Analyst

    Derby | £8.61 - £9.41 pa | From Lorien Resourcing Limited

    1st Line Service Desk Analyst Kegworth, Derby 6 month+ £8.61 - £9.20 - this includes holiday pay. This is an exciting opportunity to join an international company who offers an amazing... including desktops and laptops and an understanding of network components is required. An excellent telephone manner and customer service skills are essential to answer technical queries from the bank's employees. Key Skills and Experiences 1st line Service Desk experience. experience using call logging systems e.g. Remedy excellent telephone manner. if you feel like you have ... Line Support Help desk Analysts to provide IT support within a Help desk environment based at Kegworth. Primary functions of the role are help desk support, fixing first line requests and referring...

  14. Service Desk Manager

    Bristol | £45, 000 | From Brightside Group Plc

    Service Desk Manager The role of Service Desk Manager is to manage the IT Service Desk function which provides critical service to customers and the business, taking on a wider customer service... member of the management team reporting into the Head of IT Operations. Key Responsibilities for Service Desk Manager - Manage the overall desk activities, including all senior analysts ... pressure. - Undertake performance appraisals for the assessment and development of staff within the IT Service Desk team including their technical and professional skills. - Manage Service and Operational ... ; experience managing a technical Service Desk within an ITIL based professional environment supporting >1000 customers. - Ideally ITIL qualified to at least foundation level. - Experience of managing...

  15. Service Desk Manager

    Braintree | Competitve plus benefits | From Tamdown

    Service Desk Manager Braintree, Essex Tamdown is a well-established construction company and due to continued growth we are now looking to add experience to our IT support team, and have an... exciting opportunity for a service desk manager to join our IT team on a Permanent basis. Working alongside the Group Head of IT, this is a pivotal role providing an efficient, effective and timely service desk solution for all office and site based IT requirements within the Tamdown group. If you are seeking a new challenge within an organisation where you will be valued. Appreciated and rewarded then please read on. Key Responsibilities * Manage, mentor and develop the service desk team. * Develop, enhance and continuously improve service desk processes. * Design and Implementation...

  16. Service Desk Manager

    London | £40k - £50k pa + Extensive Benefits | From RH Technology

    Service Desk Manager - London - £40k-£50k Are you an ambitious Service Desk Manager looking for an exciting new challenge? Would you like to join a fast growing business as part of the leadership... themselves and ensuring training is provided to upskill individuals. Your Profile - Previous experience in a Service Desk Team Leader/Manager role - The ability to lead and motivate a highly productive Service Desk team in a fast paced environment. - Able to Identify, define, manage, monitor and report on the services and service levels required to support and deliver the Service Desk environment ... team? Can you demonstrate a technical background alongside a passion for outstanding customer service? This exceptional opportunity has arisen with an established but ambitious privately owned...

  17. Service Desk Analyst

    Totton | £20,000 - £22,000 (dependant on experience) | From NBS Recruitment Ltd.

    Service Desk Analyst My client is recruiting for a Service Desk Analyst to join the IT Services department. The successful candidate will be involved in the Business as Usual practises, and to...;Analysts available' at all times Complete additional tasks as defined by the Service Desk Management Ensure the Service Desk area is clean and tidy and prepared for customer arrival at all times Deputise for Service Desk Team Leader as required Technical Customer Lead (Customer Specialist) / Customer Site visits maybe require Mentoring SDA L1s / Apprentices Technical skills...

  18. Service Desk Analyst

    Essex | £100 p day | From LA International Computer Consultants Ltd

    Role: Service Desk Analyst Location: Essex Duration: ASAP until 30 June A well respected client in the Essex area are looking for a Service Desk Analyst to deliver a consistent high quality ICT... Service Desk support service for customers of the organisations ICT services, enabling and facilitating them in safeguarding the health and well being of the public. Key accountabilities General responsibilities * Provision of telephone, desk side, and remote support * Handle telephone, in-person, email, electronic and other requests, from service customers in a professional manner. * Communicate updates and set clear service expectations with service customers * Promote the Service Desk as a single point of contact for customer ICT needs, taking ownership for all logged incidents...

  19. Service Desk Analyst

    Sheffield | £100 - £130 p day | From IQ ESM

    Service Desk Analyst Sheffield £100 - £130 - Per day - 1 - 3 month contract Job Overview: The IT service desk analyst is the first point of contact between colleagues and the IT... of the issue or service request, including categorization and priority into the IT service desk tool. Provide remote access/VPN support. Provide "how to" assistance on all internally IT supported ... service desk analysts are expected to cover specific service and support shifts (24 hours if required) and manage a large number of end-user requests. IT service desk analysts must foster relationships with end users and other IT service and support teams. IT service desk analysts are expected to spend the majority of their time at their desk, being ready to start work at their allocated shift...

  20. Service Desk Analyst

    London | £25k - £30k pa + Great Benefits | From Oliver James Associates

    A fantastic opportunity has arisen for a talented Service Desk Analyst to join a globally known insurance organisation. This is a great chance for a current Service Desk Analyst to take the next... step in their career and work in a pivotal position within this organisation. As a successful candidate you will: - Provide first line support for the whole Group Infrastructure - Work with 3rd parties to support and develop the local infrastructure - Act as a back up to the outsourced Services as a point of contact - Assist with the facilities management - Participate in the Group IT Incentives As a successful candidate you will need experience with: - Microsoft Products - Citrix - PC and Laptop fixes - Configuring local IT Devices including but not limited to (Workstations...