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  1. Service Desk Lead/ Senior Service Desk engineer

    Swindon | £26k - £27k pa | From Global Technology Solutions Ltd

    Service Desk Lead/ Senior Service Desk engineer A fantastic opportunity has arisen for an experienced Service Desk Lead/ Senior Service Desk engineer to join fast growing, dynamic organisation... based at their prestigious offices in Swindon. As a Service Desk Lead you will have day-to-day responsibility for the support desk. You would be the primary contact point for exiting customers ... and service requests to appropriate resolvers Proactive and timely communication with customers and technology partners Maintenance and development of support desk processes and procedures As a Service Desk lead you will have Support desk experience for a software vendor or managed service provider (Strongly preferable) Excellent communication skills, verbal and written Ability to work...

  2. Service Desk Engineer

    Caldicot | Neg | From ROC Search Limited

    Service Desk Engineer - 3 month contract- Caldicot, South Wales- £75 per day (1st Line Support, Remote Support, Help Desk, Service Desk, Microsoft, IT, Caldicot, South Wales- Contract) Roc... Search are currently recruiting for an enthusiastic Service Desk Engineer to come on board that has a passion for IT and looking for an opportunity to progress your career within IT Support ... include: -Service Desk background -Customer Service background -Excellent Customer Service Skills Deriable skills include: -Experience in IT/Telephony Industry This is an excellent opportunity for the successful Service Desk Engineer to gain exposure of the most cutting edge technology working for an exciting organisation with potential to transfer on to a permanent basis. Apply now...

  3. Service Desk Manager

    Edinburgh | £30k - £32k pa + Pension & Benefits | From Capita Resourcing Ltd (IT Resourcing)

    I am currently seeking a Service Desk Manager to join one of the most innovative, rapidly expanding digital agencies within the UK. Joining the service desk based in Edinburgh, you will be given the... responsibility of managing the day-to-day running of the service desk and its team members. Joining the service desk at a managerial position, you will be given total authority over the daily running of the service desk which focuses predominantly on application support. You will liaise closely with the senior management in the organisation to establish processes of the service desk. Key skills: - Extensive experience in a senior service desk position - Experience line managing service desk employees - Knowledge of the software development lifecycle, paired with knowledge...

  4. Service Desk Analyst

    Poole | £16k - £20k pa + Benefits | From Michael Page - Technology

    This is an exciting opportunity to join a growing IT organisation as a Service Desk Analyst based in Poole. Client Details My client is an ambitious IT organisation, due to continued growth... they are seeking a permanent Service Desk Analyst to join their established support function in Poole. Description The successful Service Desk Analyst will be responsible for: - Answering all service desk support requests in a timely and professional manner - Logging all phone calls, voicemails and emails into the service desk system - Owning all issues logged from initial ... - Analysing service desk performance and suggesting areas for improvement where appropriate - Maintaining up to date information and documentation Profile The successful Service Desk Analyst will...

  5. Service Desk Analyst

    Cambridge | £20k - 23k per year | From The One Group Ltd

    Service Desk Analyst - Cambridge - £20,000 - £23,000 - 6 Month Contract CAMBRIDGE, United Kingdom - You will provide 1 st Line support to a range of customers across the globe and demonstrate... excellent customer service and communication skills. You will answer service Desk calls, meeting agreed KPI's and also manage emails sent to the Service Desk. As a senior Service Desk Analyst you will mentor and train members of the team- Plan, monitor and schedule work as well as delegating your own. Furthermore, you will understand key processes such as incident management, service requests and Service Level management. KEY SKILLS & EXPERIENCE - Excellent customer service and communication skills - Previous experience in a service Desk environment - Knowledge of Active...

  6. Service Desk Analyst

    Coventry | £20k - £25k pa | From Robert Walters Plc

    An opportunity has arisen with a global professional body based in Coventry, which specialises in providing professional services to an international customer base across all market sectors and... industries. As part of growth plans for 2016 they have invested into all areas of technical services, as such they have a requirement for a 2nd line Service Desk Analyst. As an experienced Service Desk Analyst you will report into the Global Infrastructure Manager and provide technical support to a varied customer base and provide fault resolution. The Service Desk Analyst will pay up to £25,000 plus benefits and be based in Coventry. Service Desk Analyst: Role Deliverables - Provide 2nd line resolution - Escalate incidents to senior teams - Work closely with 3rd line teams...

  7. Service Desk Engineer

    Chippenham | Neg | From ROC Search Limited

    Service Desk Engineer- 3-6 month contract- Chippenham- £100-130 per day (1st Line Support, 2nd Line Support, Remote Support, Help Desk, Service Desk, Windows 7, Office 2010, Active Directory,... Exchange, Citrix, Telephony, Chippenham- Contract) Roc Search are currently recruiting for an outstanding Service Desk Engineer to join a highly successful team on a contract basis, based in ... service desk and be able to deal with people at all levels of seniority. Essential skills include: -1st/2nd Line Support Experience -Remote Support Experience -Windows 7 -Office 2010/365 -Active Directory -Exchange -Citrix -Telephony Support -Excellent Customer Service Skills This is an excellent opportunity for the successful Service Desk Engineer to gain exposure of the most...

  8. Service Desk Analyst

    Telford | £16k - £18500 pa + Benefits | From Rethink Recruitment Solutions Limited

    Service Desk Analyst / Helpdesk Analyst - Telford - £16,000 - £18,500K + OT + bens - Immediate starts available An expanding organisation are seeking to recruit a Service Desk Analyst to provide... 1st and 2nd line support covering desktop or application / software faults. Candidates will possess experience of providing 1st and 2nd line remote support within a Service Desk or Helpdesk ... also be considered but you must have worked within a customer service role previously. Candidates will possess excellent communication skills, be self-motivated and ambitious, and who thrive in a fast paced environment. You will be willing to work on a shift rota basis. For further information please contact Dave Robbins at ******************************** or apply below. Service Desk Analyst...

  9. Service Desk Manager

    Cardiff | £30000 - £40000 per annum | From Intapeople Limited

    Service Desk Manager Up to £40,000 per annum + Benefits South Wales Perm As the successful Service Desk Manager, you will be responsible for overseeing the Support team and providing an... outstanding customer experience for the companies clients. To apply for the role of Service Desk Manager, you will have the following experience: - Supporting IT applications within a Helpdesk / Service Desk Management environment, experience with IP/SIP is a distinct advantage. - A good understanding of business procedures is essential together with experience of managing a team ... and teams. - Problem-solving skills and an analytical mind As the successful Service Desk Manager you will be responsible for the following: - Managing a team of support staff - become a point...

  10. Service Desk Administrator

    St Helens | £7.00 p hour | From 2m Employment Solutions Limited

    Position: Service Desk Administrator Hours: 40 Hrs per week, Monday - Friday 8am - 5pm Wage: From £7.00 per hour Job description - To work in a busy service desk department, must be IT literate... with a good telephone manner, dealing directly with customers. Previous experience in this field or similar fields would be an advantage. Duties include answering the phone, customer service, booking work, dealing with operatives and general admin. You will also cover on call after training is completed, must be able to meet deadlines. Previous applicants need not apply. Please click 'Apply' to forward your CV. ...

  11. Service Desk Analyst

    Coventry | £20000.00 pa | From Computer People (UK) Limited

    Role: Service Desk Analyst Salary: £20,000 + Bonus Location: Coventry I am currently recruiting for a Service Desk Analyst for a market leading company in Coventry. Job Scope: Provide... excellent first-line incident management, request fulfilment and problem management for the clients IT systems while ensuring compliance with the clients IT and Security Policies and minimising the impact of IT incidents on the business. Provide a good level of IT customer support for over 2,000 business users, and by extension, ensure that client systems are available for members. Role Related Knowledge: - Data Protection Act - ITIL Foundation Certificate - Microsoft-based environments - Understanding of databases - Self-motivated - Excellent customer service skills Please...

  12. Service Desk Technician

    Guildford | £9.50 - £11.30 p hour | From Networkers MSB

    IT Service Desk / 1st Line Support Technicians (x3) are required for temp to perm opportunity based near Guildford, Surrey. Working for a large, well-established Public Sector organisation, we... have three opportunities for permanent positions within their central IT Technical Service Desk. You have the option of working directly on a permanent basis with the client, or starting on ... IT Service Desk. *Deliver an efficient, friendly, effective and professional first line call logging / problem solving service. *To record all calls reported to the IT Service Desk on the call ... are informed on the call reference number and possible response times if available. For these positions you need to have previous experience of working within a Helpdesk / Service Desk / remote...

  13. Service Desk Technician

    Guildford | £19k - £175k pa | From Networkers MSB

    IT Service Desk / 1st Line Support Technicians (x3) are required for temp to perm opportunity based near Guildford, Surrey. Working for a large, well-established Public Sector organisation, we... have three opportunities for permanent positions within their central IT Technical Service Desk. You have the option of working directly on a permanent basis with the client, or starting on ... IT Service Desk. *Deliver an efficient, friendly, effective and professional first line call logging / problem solving service. *To record all calls reported to the IT Service Desk on the call ... are informed on the call reference number and possible response times if available. For these positions you need to have previous experience of working within a Helpdesk / Service Desk / remote...

  14. Service Desk Manager

    Leeds | Circa £35,000 per annum | From Step Change

    Service Desk Manager - Leeds. StepChange Debt Charity is seeking an experienced Technical IT Service Desk Manager to join our IT Department in Leeds City Centre. StepChange Debt Charity is the... our Service Desk Manager you will join our journey to transform and modernise our IT Services and ways of working through close collaboration and partnerships. We are achieving this by passionately ... amazing opportunity to really consolidate their support and management experience and use it to lead a strong team of service desk engineers. We offer a great working environment with a vibrant team culture that encourages innovation and hard work. Your responsibilities as our Service Desk Manager will include: - Managing a team of Service Desk Engineers. - Setting objectives and targets...

  15. Service Desk Engineer

    Bournemouth | £26,000 - £32,000 p.a. (depending on experience) | From No Risk Recruitment

    Service Desk Engineer, Modrus Ltd. We are searching for a well-established 2nd line service desk engineer who would like to further their career. You will be primarily working on the service desk... attitude. The technical skills provided by our service desk team are listed below. It is not essential that you have all these skills but they are advantageous. If you are the successful candidate ... - You understand the benefits of first class customer service Experience we`d like to see from you - You will have a minimum of one years` experience working on a service desk - Experience ... team working as a member of our service desk. You will be included in the 24/7 OOH support rota (currently this means being on-call one weekend in ten) after your probation period and you will need to...

  16. Service Desk Engineer

    West London | Competitive | From Owen Daniels Consultancy

    Benefits: Life insurance, Death in service, Private Healthcare, Bupa Pension Scheme, Training, Courses and Certifications paid for saving you thousands per year and a bonus scheme. Service... Desk Engineer Are you a Service Desk Engineer looking for a chance to grow and build on your career with a forward thinking company? Look no further as my client are well established, well known ... and configuration, when necessary. Our ideal Service Desk Engineer will be a solution-oriented administrator who can thrive in a fast-paced, sometimes stressful environment while maintaining ... -centric, full-service technology provider. Service Desk Engineer Responsibilities: · Answer user inquiries regarding computer software and/or hardware operations to resolve client issues...

  17. Service Desk Engineer

    West London | £35,000 | From Owen Daniels Consultancy Ltd

    Benefits: Life insurance, Death in service, Private Healthcare, Bupa Pension Scheme, Training, Courses and Certifications paid for saving you thousands per year and a bonus scheme. Service Desk... Engineer Are you a Service Desk Engineer looking for a chance to grow and build on your career with a forward thinking company? Look no further as my client are well established, well known in ... and configuration, when necessary. Our ideal Service Desk Engineer will be a solution-oriented administrator who can thrive in a fast-paced, sometimes stressful environment while maintaining a professional ... -service technology provider. Service Desk Engineer Responsibilities: - Answer user inquiries regarding computer software and/or hardware operations to resolve client issues. - Troubleshoot...

  18. Service Desk Manager

    Bristol | £40k - £50k pa | From RH Technology

    Service Desk Manager - Central Bristol - up to £50k commutable from Swindon, Bath & Cardiff. My client is a leading international law firm based in central Bristol, and due to internal... progression, a need has arisen for them to recruit a Service desk Manger to join their IT department. The ideal candidate will come from an ITIL led environment and will have experience in an IT management position in a large scale environment. THE ROLE - Take responsibility for management of the IT service desk - Ensure SLAs and operational standards are adhered too - Lead by example ... environment - Extensive experience in an IT Service Desk Management role or similar - Ability to motivate, lead, coach and mentor a team - Ability to be innovative - Excellent interpersonal and customer...

  19. Service Desk Analyst

    Milton Keynes | £17k - £20k pa + Pension, Overtime | From GCS Recruitment Specialists Ltd

    Service Desk Analyst Salary: £17,000 - £20,000 Location: Milton Keynes, UK My Client are seeking a technically literate, highly motivated client facing Service Desk Analyst. You will act as... the first point of contact for all IT enquiries using an ITIL based framework, delivering excellent customer service and meeting/exceeding service level targets detailed in the SLA. The role will involve occasional travel between there sites all within Milton Keynes. You'll be working with a company with more than 40 years' experience in delivering data capture projects worldwide in the Data services sector. This role will be a great step to learn and progress in your IT career. Main responsibilities - Being the first point of contact for all IT enquires and fixing first hand or...

  20. Service Desk Analyst

    Aylesbury | £17k - £20k pa + Pension, Overtime | From GCS Recruitment Specialists Ltd

    Service Desk Analyst Salary: £17,000 - £20,000 Location: Aylesbury, UK My Client are seeking a technically literate, highly motivated client facing Service Desk Analyst. You will act as the... first point of contact for all IT enquiries using an ITIL based framework, delivering excellent customer service and meeting/exceeding service level targets detailed in the SLA. The role will involve occasional travel between there sites all within Milton Keynes. You'll be working with a company with more than 40 years' experience in delivering data capture projects worldwide in the Data services sector. This role will be a great step to learn and progress in your IT career. Main responsibilities - Being the first point of contact for all IT enquires and fixing first hand or escalating...