Service Desk Manager
Salary: Circa £40,000
As Service Desk Manager, you will be joining an innovative and market leading, world-wide organisation. As one of the biggest names in... manufacturing processes, you will be given the autonomy to manage the Service Desk with the end goal of continually striving to achieve SLAs and KPIs. Working closely with the IT Operations Manager, you will be tasked with managing European Service Desk HQ, with 10 direct reports.
To be considered for this role, you will have in depth Service Desk experience, with at least 2 years in a managerial position. You will be technically astute, with a keen understanding of numerous IT methodologies and procedures, particularly ITIL. You will be comfortable setting KPIs and driving your teams to...