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Service Desk It Jobs

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  1. Service Desk Team Manager

    Newcastle Upon Tyne | £18000 - £20000 per annum + Benefits | From Manpower HP

    Do you have proven success in managing a team? We have the perfect opportunity for you as a Service Desk Team Manager! Work with us and further your career in IT with Manpower. Our client is at... and printing reach globally across consumers, enterprises and small & medium business. The post holder will manage a team of Service Desk Agents providing a customer sensitive, responsive support ... against service level agreements * Manage call queues, service desk tickets or logged incidents/requests, where relevant. * To manage the workload of the 1st Line Support team and to ensure that 2nd/3rd ... looking for candidate who have previous experience in a Team Leader/Manager role or similar. The ideal candidate will have an excellent understanding of the Service Desk environment with strong people...

  2. Desk Top Services Engineer

    Newcastle Upon Tyne | £15800 - £23000 per annum + Benefits | From Manpower HP

    We are currently recruiting for Desk Top Services Engineers to work for our client based in Newcastle. These roles are on a fixed term contract for 12 months. Our client is at the forefront of the... www.totaljobs.com/JobSeeking/Desk-Top-Services-Engineer_job62549440 ... global IT market for business and life, delivering technology solutions that span IT infrastructure, personal computing and access devices, global services as well as imaging and printing devices ... infrastructure. Strong technical skills are required alongside strong customer service skills. The successful candidate will be an ITIL based incident management for DTS issues on Windows XP and Windows 7...

  3. IT Service Desk Team Leader - windows

    Abingdon | £35000.00 - £49000.00 per annum | From Spring Tech

    Due to company growth my client a leading name within the education sector is currently recruiting a IT Service Desk Team Leader to be based within their Abingdon office. This is a great.... This job was originally posted as www.totaljobs.com/JobSeeking/IT-Service-Desk-Team-Leader---windows_job62420756 ... opportunity for an experienced Team Leader who is passionate about leading and inspiring a team to deliver an exceptional service to our customers. My client is the leading supplier of ICT to UK ... a variety of products and services at a 3rd line level. In this team leader role you will have direct line management responsibility for up to six engineers in the Technical Solutions Group (TSG...

  4. Call Desk / Service Desk Operator

    Birmingham, West Midlands | £16000/annum | From Alma Personnel

    I am recruiting on behalf of my Birmingham based client for a call desk / service desk operator to cover the hours between 7am and 8pm over 2 shifts. Experience gained from working in a... machine/vehicle breakdown environment would be a distinct advantage. As this is a line one desk you will be required to respond to incoming calls from out of hours customers. Log all reported out of hours breakdowns and any machine defects on to SAP system. Allocate jobs to network company in a timely manner. Allocate out of hours calls to the relevant engineer. Provide a smooth handover and at shift change ensuring all active and open calls are carried forward. Any other duties as required by line manager. The team receives around 300 to 500 calls per day, so you must be able to...

  5. Service Desk/ Customer Service

    Edinburgh | £16k - £18k pa + benefits | From Ajilon

    Service Desk/Customer Service Support - £18,000!! A Leading Financial Services Client are eagerly looking for bright and ambitious customer service focused individuals to provide the first point... processes review, customer satisfaction and be able to attain the goals set by the Team Leaders while keeping in line with the Service Desks goals and targets. Job Title: Customer Service / IT Customer Service Support Location: Edinburgh Duration: Permanent Start: ASAP Essential Skills: - Excellent communication skills (both verbal and written) - Ambition to learn and develop IT/Technical ... of contact to end users for IT Support. You will be passionate about providing excellent customer service and will possess excellent communication and customer service skills. You will have...

  6. Customer Service/Service Desk

    Milton Keynes | £8.5 - £9.53/hour + Free parking | From Osborne Appointments

    Temporary ongoing role Customer Service /Service Desk -MK-£8.50-£9.53 PER HOUR -Full time " Are you IT literate and have a good level of mathematical ability. " Do... you have excellent customer focus and an ability to clearly communicate (written and verbally) with people at all levels. " Are you able to multi-task, switching from task to task and are a flexible fast learner " Are you able to work on your own and also as part of a team Duties We are looking for a temp for an ongoing position in Milton Keynes. This role is a Customer Service Role with a strong IT background needed. Working with field engineers you will be allocating work to the appropriate support teams as well as chasing outstanding tickets to ensure successful...

  7. Customer Service/Service Desk

    Milton Keynes | £8.50 - 9.53 per hour + Free parking | From Osborne Appointments

    Temporary ongoing role Customer Service /Service Desk -MK-£8.50-£9.53 PER HOUR -Full time "    Are you IT literate and have a good level of mathematical ability. "    Do you have excellent... customer focus and an ability to clearly communicate (written and verbally) with people at all levels. "    Are you able to multi-task, switching from task to task and are a flexible fast learner "    Are you able to work on your own and also as part of a team Duties We are looking for a temp for an ongoing position in Milton Keynes. This role is a Customer Service Role with a strong IT background needed. Working with field engineers you will be allocating work to the appropriate support teams as well as chasing outstanding tickets to ensure successful and timely resolution...

  8. Service Desk Analyst

    Newcastle upon Tyne | £20000 - £100000/annum | From Applause IT Ltd

    Service Desk Analyst Newcastle £20,000 - £25,000 A Service Desk Analyst is required to join part of a professional and commercially strong IT Service Desk team. The Service Desk... Analyst will be responsible for providing support to their customers. The Service Desk Analyst will be required to provide front line IT support to their customers via telephone, remote support applications and email. They will also be required to take responsibility of support incidents and tracking the process through to resolution. The Service Desk Analyst will need technical skills as follows: Experience of Network and Server Monitoring Experience of ITIL Service Desk frameworks Experience of supporting a variety of systems and software including Windows 7, MS Office 2010...

  9. Service Desk Analyst

    Winchester | £20000 - £25000/annum | From Applause IT Ltd

    Service Desk Analyst Winchester £20,000 - £25,000 A Service Desk Analyst is required to join part of a professional and commercially strong IT Service Desk team. The Service Desk... Analyst will be responsible for providing support internally and to their customers. The Service Desk Analyst will be required to provide front line IT support to their customers via telephone, remote support applications and email. They will also be required to take responsibility of support incidents and tracking the process through to resolution. The Service Desk Analyst will need technical skills as follows: Experience of Network and Server Monitoring Experience of ITIL Service Desk frameworks Experience of supporting a variety of systems and software including Windows 7, MS...

  10. Service Desk Engineer

    Liverpool | | From Search Consultancy

    Search Consultancy is currently looking to recruit for a 1st line service desk engineer for a leading business based near Liverpool. The service desk engineer will be joining an exciting team with... extensive opportunity within the company. The service desk engineer will have skills and experience in the following areas. Microsoft office Helpdesk software (beneficial) Desktop Pc/Laptop experience The individual will be responsible for handling support calls, offering first line fault resolution, ticket logging and password resets. Salary £16,000. This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Engineer_job62562642 ...

  11. Service Desk Analyst

    Bristol | £125 - £135 p day | From Experis IT

    Service Desk Analyst 3 months Bristol Support engineer needed on a busy service desk in Bristol, working on support Windows technology and Microsoft office suite 2010 support, network file... permissions, group access, printing issues. Experience in providing support for: * Microsoft Windows XP and Windows 7 * Microsoft Office 2010 * Service Desk / Helpdesk experience * Remote support * Active Directory (desirable) Please send your CV for immediate review ...

  12. Service Desk Analyst

    Bristol | 135 | From Experis IT

    Service Desk Analyst 3 months Bristol Support engineer needed on a busy service desk in Bristol, working on support Windows technology and Microsoft office suite 2010 support, network file... permissions, group access, printing issues. Experience in providing support for: * Microsoft Windows XP and Windows 7 * Microsoft Office 2010 * Service Desk / Helpdesk experience * Remote support * Active Directory (desirable) Please send your CV for immediate review ...

  13. Service Desk Manager; ITIL

    Cambridge | £35k - £40k pa + Benefits | From Provide Consulting Limited

    Service Desk Manager; ITIL Are you an experienced ITIL Service Desk Manager? Have you previous and proven experience of transforming and continuously improving the service desk operations and... in? If you tick the following boxes, please read on. Key skills this Service Desk Manager will need * Service Desk Manager experience * ITIL Foundation as a minimum * IT Service * Man Management Desirable * An understanding of SDI or a desire to become certified Heading up the Service Desk across multiple sites worldwide you will be challenged with creating the best, most successful and innovative service desk operation. As the Service Desk Manager you will be creating a strategy ensuring ITIL best practices are followed at all times. You will be required to deliver a greater...

  14. Service Desk Manager

    Bristol | £30764.00 - £40558.00 per annum + Benefits | From Sanderson

    IT Service Desk Manager £30,000 - £40,000 Bristol An exciting opportunity has arisen for an experienced Service Desk Manager with an international law firm. This provides the opportunity to work... of managing and leading a service desk team in a commercial environment Excellent team management, communication and interpersonal skills Ability to manage a service desk team of varying levels Responsibilities To be a subject matter expert, point of contact and escalation for the service desk Drive up and provide service improvement Ensure SLA's are met and exceeded with continual service ... any further questions please contact me directly on 01173126752 or jenna.harris@sandersonplc.com This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Manager_job62563658 ...

  15. Service Desk Analyst

    London | £26,000 - £28,000 | From Mostyn Chase

    A market leading software and services company is currently recruiting for a Service Desk Analyst to join them in their London office. The Service Desk Analyst will provide efficient, responsive and... professional support to clients via the UK service desk. Required Skills & Experience * Experience in providing support for business applications. * Excellent analytical and problem solving skills. * Excellent written and oral communication skills. * Good knowledge of support desk working and client service environments. * Customer service oriented and the ability to work in a team. * Able to work independently and efficiently to meet deadlines. * Self-motivated, detail-oriented and organised. Desired Skills & Experience *Experience in the finance industry. *Understanding...

  16. Service Desk Analyst

    Leeds | £Excellent Salary + Benefits | From 4it Recruitment Ltd

    Service Desk Anayst Service Desk Analyst required. The successful Service Desk Analyst will come from a strong IT Support / Service Desk support background, and will ideally hold a Bachelor’s... degree in an IT discipline, or relevant Microsoft certifications. The Service Desk Analyst will possess excellent communication skills, a good telephone manner, and will be able to accurately triage calls and record information. The Service Desk Analyst will be responsible for recording and responding to incidents and service requests from the business, suppliers and service teams within agreed operational and service levels. KEY SKILLS Strong IT Support / Service Desk Support experience and proven experience of troubleshooting faults Ability to accurately triage calls and record...

  17. Service Desk Analyst / Technician

    Leeds | £11.00 - £13.70 per hour | From HAYS INFORMATION TECHNOLOGY

    We are currently recruiting for multiple Service Desk Analysts and Technicians to join an NHS organisation at various levels. The NHS Client are looking for potential Service Desk candidates who are... immediately available and who have previous experience of working on a busy Help Desk. Candidates wishing to apply must have experience of using a Call Logging system (ideally Service Now) and be ... / CALL LOGGING / SLA'S / ACTIVE DIRECTORY / iPADS / REMOTE SUPPORT TOOLS / MOBILE DEVICES / SERVICE DESK / 1st LINE Hays Specialist Recruitment Limited acts as an employment agency for permanent ... originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Analyst--Technician_job62592263 ...

  18. Service Desk Lead

    Huddersfield | Up to £35k | From Hotfoot Recruitment Limited

    This is a fantastic opportunity to work for a market leading organisation based in Huddersfield. As a Service Desk Lead, you will be responsible for driving forward changes to ensure optimum... efficiency, fault resolution and root cause analysis. This is a superb opportunity to work in a fun, flexible environment where talent and hard work are truly rewarded. Service Desk Lead: About the Role The Service Desk is responsible for supporting over 300 end users across IT systems, desktop and laptop equipment, and the efficiency of the Service Desk is key in enabling the business to consistently deliver high quality services to internal and external clients. You will play a key role in ensuring the IT Service Desk provides the business with a friendly, knowledgeable and reliable...

  19. Service Desk Analyst

    London | £16 - £18 p hour | From Experis IT

    Service Desk Analyst 3 months South West London Support engineer needed on a busy service desk in South West London, working on support Windows technology and Microsoft office suite 2010... support, network file permissions, group access, printing issues. Experience in providing support for: * Microsoft Windows XP and Windows 7 * Microsoft Office 2010 * Service Desk / Helpdesk experience * Remote support * Active Directory (desirable) Please send your CV for immediate review ...

  20. Service Desk Analyst

    London | | From Experis IT

    Service Desk Analyst 3 months South West London Support engineer needed on a busy service desk in South West London, working on support Windows technology and Microsoft office suite 2010... support, network file permissions, group access, printing issues. Experience in providing support for: * Microsoft Windows XP and Windows 7 * Microsoft Office 2010 * Service Desk / Helpdesk experience * Remote support * Active Directory (desirable) Please send your CV for immediate review ...