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Service Desk It Jobs

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  1. Service Help-desk Coordinator

    Wellingborough | £18.2k - 20k per year + DOE | From The SmartList

    LOCATION: Wellingborough, Northants JOB TITLE: Service Help-desk Co-ordinator SALARY & BENEFITS: £18200 - £20000 based on a 3 month trial period. WORKING HOURS: Monday - Friday 8am -... it comes to servicing, repairs and spares. Established over 40 years ago now, they also stockists for all the major manufacturers latest ranges, sizes and styles. THE ROLE: The Service Help-desk ... transition of the logged query from start to finish. Key Responsibilities for the Service Help-desk Co-ordinator to include:- * Ensuring calls/queries taken are logged onto the in-house system ... : Our client is looking for someone with previous administration and proven customer service experience. The Service Help-desk Co-ordinator will have a confident telephone manner as will be potentially...

  2. Service Help-desk Administrator

    Wellingborough | £18.2k - 20k per year + DOE | From The SmartList

    LOCATION: Wellingborough, Northants JOB TITLE: Service Help-desk Co-ordinator SALARY & BENEFITS: £18200 - £20000 based on a 3 month trial period. WORKING HOURS: Monday - Friday 8am -... it comes to servicing, repairs and spares. Established over 40 years ago now, they also stockists for all the major manufacturers latest ranges, sizes and styles. THE ROLE: The Service Help-desk ... transition of the logged query from start to finish. Key Responsibilities for the Service Help-desk Co-ordinator to include:- * Ensuring calls/queries taken are logged onto the in-house system ... : Our client is looking for someone with previous administration and proven customer service experience. The Service Help-desk Co-ordinator will have a confident telephone manner as will be potentially...

  3. Help Desk/ Service Desk Analyst

    Berkshire | £23k - £27k pa | From Damia Group Ltd

    Service Desk Analyst - M4 Corridor - £23,000 to £27,000 Looking for an Service Desk Analsy to do the following: -To interface by telephone, email and customer portal with end users. * To record... -SCCM or SCOM Ideally, the successful candidate will come from a customer service background (ITIL) Service Desk Analyst - M4 Corridor - £23,000 to £27,000 ... all Incidents, Service Requests and Change Requests within the ITSM Tool. * Provide outstanding service to customers and set expectations based on agreed processes. * To provide a high quality of remote troubleshooting for desktop IT issues with the view to resolving an agreed number of issues upon first contact. * To manage all tickets in line with agreed Service Level Agreements and Target...

  4. Service Desk Analyst

    London | Neg | From ROC Search Limited

    SERVICE DESK ANALYST / 3 MONTH ROLLING/£120 PER DAY !Only Apply If You Are Immediately Available! ROC Search are urgently recruiting a Service Desk Analyst for a client of ours based in..., enthusiastic, and outgoing with great attention to detail. Skill Required Service Desk: - To provide 1 st to 3 rd Line Service Desk support using ITIL compliant software - To plan ... / software / documentation using the Service Desk software Sostenuto - You will on the phones all day taking troubleshooting related issues, also emails and walk ins from users - so you should ... the relevant skill set please forward your CV to Email address removed kEYWORDS: SERVICE DESK / 3RD LINE SUPPORT / CITRIX /SERVICE DESK / 3RD LINE SUPPORT / CITRIX /SERVICE DESK / 3RD LINE SUPPORT...

  5. Service Desk Analyst

    London | 70 Per Hour | From Venn Group Limited

    Service Desk /1st Line Support / NHS / Microsoft Office / Windows XP / Active Directory Service Desk Analyst Venn Group is currently looking to recruit a Service Desk Analyst for an NHS Trust... in Essex. The successful candidate will work within the Service Desk Team to provide 1st line support across the Trust. The day to day duties will include: - 1st Line support - Resolving ... experience) Length: 3 Months initially Service Desk / Analyst / NHS / Essex / Office / Windows XP / Active Directory / 1st Line Support If you fit the above criteria and are interested in this Service Desk role, please contact Georgina Whitmore on Phone number removed or email Email address removed Service Desk /1st Line Support / NHS / Microsoft Office / Windows XP / Active Directory ...

  6. Senior Service Desk

    City Of London | £25k - £30k pa | From Argyll Scott International Ltd.

    Senior Service Desk Analyst, 2nd Line Service Desk , SQL, London, £30,000 Job Summary: The Service Desk Analyst is expected to support the Service Desk Manager in the adoption of... Best Practice within the Service Desk. Specifically they will gain an in-depth understanding of the clients core software and infrastructure and pro-actively apply such knowledge to first line support Key Skill Areas To meet or exceed internal Service Desk KPI targets as defined in the Service Level Agreement. To support the Release process through internal testing and configuration maintenance. To pro-actively feed the Problem and Change Request process using trend analysis from Service Desk data. Personal Specification Good command of both spoken and written English. Highly...

  7. Service Desk Analyst

    Bristol | £125 - £135 p day | From Experis IT

    Service Desk Analyst 3 months Bristol Support engineer needed on a busy service desk in Bristol, working on support Windows technology and Microsoft office suite 2010 support, network file... permissions, group access, printing issues. Experience in providing support for: * Microsoft Windows XP and Windows 7 * Microsoft Office 2010 * Service Desk / Helpdesk experience * Remote support * Active Directory (desirable) Please send your CV for immediate review ...

  8. Service Desk Manager

    Warwickshire | £220.00 - £250.00 p day | From Spring Grp(Birmingham)

    Urgent requirement- Service Desk Manager-3/6 month contract-Warwickshire ITIL/Service Desk/Management/Warwickshire/Market rates paid I have a requirement working for a prestigious client of... mine based in Warwickshire. This is a 3-6 month contract with a view to extend further. The correct candidate will have the following skills: * IT service desk management experience * ITIL Expert * Service desk experience * Management of 1st and 2nd Line Helpdesk Spring Technology is acting as an Employment Business in relation to this vacancy. Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds. ...

  9. Service Desk Manager

    City Of London | £30k - £40k pa + Performance Bonus | From Global Technology Solutions Ltd.

    An exciting opportunity has arisen for an experienced Service Desk Manager to join a fantastic company based in London. Salary - £30-£40K Based on Experience + Performance bonus We are Looking... for a natural leader of people with knowledge of service desk management, a technical understanding of SME IT business solutions and the drive to improve efficiency. This is not a technical role, but you`ll need to understand the technology and you will need to have worked in a customer facing service desk position throughout your career. The role is to drive the team and make sure that the service they provide is to the highest standards the company are reputable for. You will be managing a service desk team located in 3 geographic locations and implementing processes to make sure things...

  10. Service Desk Analyst

    London | £30,000 p/a | From Barbara Houghton Associates Ltd

    On behalf of our client a leading provider of fund administration to the Private Equity Industry, we are seeking to recruit a Service Desk Analyst to support the Service Desk Manager in the adoption... of Best Practice within the Service Desk. The role is based in London. Responsibilities: -Accurately log time spent on all calls to aid the identification of cost drivers. -Take part in ... - actively analyse the Service Desk traffic to improve the service. -Maximise the flow of Knowledgebase & Configuration items from the internal Incident and Problem services into the Configuration ... of the internal Service Desk. Skills and Experience: -Working knowledge of SQL and database design. -Working knowledge of Reporting technologies (Crystal / SSRS). -Knowledge of Microsoft web programming...

  11. Service Desk Analyst

    Stevenage | £18k - £20k pa | From Carbon60

    Service Desk Analyst job based near Luton. A large multinational services business require a Service Desk Analyst on a permanent basis. The role will support a number of high profile brands within... the organisation covering a mix of 1st and 2nd Line issues. As the Service Desk Analyst duties will include; - Resolving queries from internal Customers. - Ensuring that requests progress and are resolved in an appropriate manner. - Escalate procedures to ensure that high priority issues are managed within the desired timeframe. - Assist in the delivery of specific Service Desk projects - Provide management information and make recommendations for Service improvement As the Service Desk Analyst you should have; - Previous experience within a demanding service desk position...

  12. Service Desk Analyst

    London | £26,200 per annum | From Cyberteam

    Service Desk Analyst My Client who is based close to Wembley Park tube station are currently looking for a Service Desk Analyst to join their expanding Service Desk. This is a brilliant... opportunity for someone who has 1st and 2nd Line Service Desk skills to come and work in a challenging environment and progress through the team. The Service Desk Analyst position is perfect for ... and Configuration management, Request Fulfilment. -Familiarity with working on an IT Service Desk with its fast changing, priority-shifting, customer facing, time focused and sometimes pressurised environment ... . - Knowledge of Blackberries, PDA's - administration and setup Other: - Able to work within the core hours of operation for the Service Desk (0800-1800 Mon-Fri) with participation in a shift system...

  13. Service Desk Analyst

    Harrogate | Basic Salary £17,000 - £20,000 plus Benefits | From Technical Prospects Ltd

    Service Desk Analyst - Graduate opportunity Our client has an exciting graduate opportunity to join their Service Desk and progress into a Support Analyst and Consultancy role on their two year... graduate training scheme. Our client is based in Harrogate and is looking for recent graduates to join their scheme. The successful candidate will join the Service Desk initially where you will ... Desk Analysts on the Service Desk provide support to customers using our client's products and services. Your responsibilities will include: * Providing first support within a defined product ... , meet and maintain service levels * Install minor bug fixes * Work closely with project teams to provide a fully serviced handover What is our client looking for? The successful Service Desk...

  14. Service Desk Analyst

    Berkshire | £25K | From NST Recruitment Ltd

    Service Desk Analyst - Leading IT Managed Service Provider £25K - Berkshire My client, a leading Provider of IT Managed Services, is looking for a Service Desk Analyst to be based in the... Berkshire office. The successful candidate will provide 2nd Line technical IT support to all employees as part of the Service Desk team. Job Specification * Complete a series of morning checks to identify any issues with disk space, an application or service supported * Respond to any service request or incident from either with the mailbox * Support of all corporate hardware (including IP phone and mobile phone configuration) * Administration across all corporate systems (including AD, Outlook, access to network shares and folders, and key business applications and systems...

  15. Service Desk Analyst

    London | £24,911- £35,169 per annum | From Peabody

    Peabody has an exciting opportunity and is looking for an Service Desk Analyst to join our team based in London . The successful applicant will join us on a full time and permanent basis and will... opportunity for an experienced Service Desk Analyst to join the Peabody Team. Working within our IT department, this position will provide 1st line IT support to the organization's systems users ... and continuous improvement and thusly our ideal candidate must be a thorough professional. Essential Knowledge, Skills and Experience required by our ideal Service Desk Analyst: - Solid, multi-organisation experience as IT Service Desk analyst within first-line support team - Must have a passion for best practice in provision of 1st line support services, as well as a passion for excellent...

  16. Service Desk Manager

    Ipswich | £35k per year | From Cooper Lomaz Recruitment Ltd

    Role: Service Desk Team Leader Location: Suffolk Package: 35K We have an excellent opportunity for Service Desk Team Leader to join a growing fast pasted organisation. My client is looking for... a natural leader of people with knowledge of service desk management. We are looking for somebody with a customer focus who is driven to find solutions and improve efficiency. Ideally from an IT ... is to the highest standards the company are reputable for. This is not a technical role, but you ll need to understand the technology and you will have worked in a customer facing service desk ... to improve their service desk and somebody who has a proactive attitude to management. The role will involve: Management and resolution of service tickets across IT & Fixed Line products...

  17. Service Desk Manager

    Warwickshire | £220.00 p day | From Spring Grp(Birmingham)

    My client a world leader in their chosen market sector are looking to recruit a Service Desk Manager on an initial 3-6 month contract on site in Warwickshire My client is currently rolling a... systems support team into the Service Desk and the successful candidate will need to have previous experience in a Service Desk Manager position. Key Responsibilities: Managing a SD of 3 call takers 5 x 2nd line Ownership of Incident and Change Management Needs to be very knowledgeable of ITIL and best practice. If this position is of interest to you please forward a latest copy of your CV to Email address removed Spring Technology is acting as an Employment Business in relation to this vacancy. Spring Technology is an Equal Opportunities employer; we welcome applicants from...

  18. Service Desk Analyst

    London | £35,000 + benefits | From Digitek Resourcing Limited

    This well-known and historic global Media organisation are looking for a Service Desk Analyst to provide technical support. As the point of contact for IT you will be required to manage users'... requests; resolving any IT related issues, providing assistance on applications and manage equipment and software delivery to the end users. Responsibilities for the Service Desk Analyst ... and impact model * Resolve >40% of incidents first line * Assign incidents to other support teams as required * Escalate incidents in accordance with agreed criteria For the Service Desk Analyst you must have experience in the following skills: * 1+ years of service desk or customer service experience in a technical capacity * Excellent customer service skills * Excellent written...

  19. IT Service Desk

    Regione Puglia | 180 - 200 per day | From Quanta Consultancy Services Ltd

    IT SERVICE DESK - Technician with SQL scripting or reporting experience is needed for a contract position in Italy. This is an English speaking role and part of a larger Service Desk team... supporting a 50,000 person user base. The successful Service Desk Analyst will have a technical support background and be committed to working in Italy for the contact duration, possibly on a shift basis. As it is a contract / freelance role you will have to use your own Ltd company or register as a local freelancer with ``partiva iva``. IT Service Desk duties: - Provide phone responses ... and time zones - Perform other Service Desk activities as required - Work shifts or standby services as part of an extended service coverage scheme if needed. Skills: - You must be fluent in English...

  20. Technical Service Desk

    Leeds | £22k - £25k pa + Benefits + Parking | From Fruition IT Resources Limited

    Support Analyst / Technical Service Desk Analyst Leeds, West Yorkshire Salary - £22,000 - £25,000 (dependent on experience) + Benefits We are recruiting for an exceptional IT Support Analyst to... an ambitious and customer focused individual who is driven by setting standards and challenging the norm. You are likely to already be working on a busy IT service desk but looking for that something extra from your career and employer. Experience required: * An experienced Service Desk Analyst with experience of working in a 1st and 2nd Line Microsoft support environment * Experience of providing support to Desktop, PCs, Laptops, Networks and bespoke Applications (ideally .NET and SQL based applications) * A demonstrable track record of working on a large busy IT service desk, ideally...