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  1. Service Desk Manager

    Wakefield | £30k - £35k pa | From onezeero

    Service Desk Manager Wakefield Role Summary - Service Desk Manager A Service Desk Manager is required for a leading professional services organisation based in Wakefield. The successful... candidate will be responsible for managing the Service Desk team, specifically around the daily and ongoing operational performance and efficiency of the 1st and 2nd line service desk. Role Responsibilities - Service Desk Manager - Ensure and maximise customer satisfaction by working in partnership with the business to deliver high quality IT services in a professional and efficient manner; - Develop the specific function, capability and offering of the Service Desk and take responsibility for all operational aspects of the service delivered - Ensure the operational team have clear...

  2. Service Desk Engineer

    Bridgend | Neg. | From ROC Search Limited

    Service Desk Engineer- Contract- Bridgend- £70 per day (1st Line Support, 2nd Line Support, Remote Support, Help Desk, Service Desk, Windows 7, Office, Applications, Contract, Bridgend) Roc... Search are currently recruiting for an outstanding Service Desk Engineer to join a highly successful team on a contract basis to start as soon as possible based in Bridgend. The role will involve supporting the office on a day to day basis both remotely and customer facing. The successful candidate must be eligible to obtain SC Clearance. Essential skills include: -1st Line Support Experience -Help Desk Experience -Windows 7 -Office -Eligbible to obtain SC Clearance -Excellent customer service skills This is an excellent opportunity for the successful Service Desk...

  3. Service Desk Engineer

    Bridgend | Neg. | From ROC Search Limited

    Service Desk Engineer- Contract- Bridgend (1st Line Support, 2nd Line Support, Remote Support, Help Desk, Service Desk, Windows 7, Office, Applications, Contract, Bridgend) Roc Search are... currently recruiting for an outstanding Service Desk Engineer to join a highly successful team on a contract basis to start as soon as possible based in Bridgend. The role will involve supporting the office on a day to day basis both remotely and customer facing. The successful candidate must be eligible to obtain SC Clearance. Essential skills include: -1st Line Support Experience -Help Desk Experience -Windows 7 -Office -Eligbible to obtain SC Clearance -Excellent customer service skills This is an excellent opportunity for the successful Service Desk Engineer to...

  4. Service Desk Analyst - IT

    Huntingdon | £78.65 p day | From Rullion IT Plus

    Service Desk Analyst - IT Our client requires an experienced Service Desk Analyst and to be responsible for working within an SLA in place and responsible for answering phones within ie 30... seconds Duties Include : First Line Support calls within IT These will be Computer / Technical issues - passwords, resets etc May also be facilities issues or clinical systems call Taking call details and pass to relevant department Work will include First Line Analysis Our client is looking for a Service Desk Analyst with an IT background and service Desk experience Hours are set on a rota basis Rullion IT Plus Ltd is acting as an Employment Business in relation to this vacancy. ...

  5. Service Desk Analyst

    Leeds | £20,000 - £25,000 | From The Bridge (IT Recruitment) Ltd

    Service Desk Analyst Our Client is recruiting a Service Desk Analyst for a growing business based in Bradford. The role will see you working on hosting based services and solutions using... technologies such as Hyper V, Exchange and Active directory .The successful applicant will also be required to participate in different project using the latest Microsoft technologies such as Hyper -V and Windows Server. The successful applicant must be able to drive The successful Service Desk Analyst will be required to have detailed understanding and experience in the following ... The successful Service Desk Analyst would benefit from the following skills and experience - VMWare - Acess - Citrix - SQL - Exposure toNetapp 2nd line support -Exchange -Active directory...

  6. Head of Service Desk

    Milton Keynes | £45000.00 - £55000.00 pa + car allowance + bonus | From Experis IT

    Head of Service Desk Are you a Service Desk Manager who is also responsible for Incident and Problem? If so I want to here from you! Head of Service Desk required to look after a 1st line, 2nd... line support, Incident, Problem and HP Service Desk solution. Must have excellent line management, good Incident and Problem Management skills and have excellent stakeholder management experience as you will be liaising/dealing with the Exec board. Someone who has experience of producing/building high level availability reports, set and adhere to strict SLAs and OLAs and you must have excellent line and staff management experience that is key to the role. The team is about 25 in size and is growing. Any exposure to outsourced environments is desirable but not essential. Any experience in...

  7. IT Service Desk Supervisor

    Hereford | £25k - £33k pa | From Oscar

    IT Service Desk Supervisor - Hereford - Previous management experience, ITIL, Windows servers/desktops, VMware/HyperV, Switches, Routers, LAN/WAN, Active Directory, Cisco, Exchange, Troubleshooting... - Up to £33,000 + Benefits The Role An IT Service Desk Supervisor with previous management experience ITIL, Windows servers/desktops, VMware/HyperV, Switches, Routers, LAN/WAN, Active Directory, Cisco, Exchange, troubleshooting is required to join a market leading company that is experiencing strong growth You will provide day to day supervision of the IT Operations Service Desk, carrying out technical support duties as appropriate. You will be responsible for the continued development of the Service Desk and its processes. Operational Level Agreements and Service Level...

  8. IT Service Desk Engineer

    Cuffley | £20k - 23k per year | From Logic Enter LTD (Everest Home Impro)

    IT Service Desk Engineer New opportunity not to be missed! We have a fantastic opportunity for an IT Service Desk Engineer to join our growing team based in Cuffley. In return, they offer their... IT Service Desk Engineer a competitive salary of £20,000 - £23,000 per annum and excellent benefits. With over 50 years experience in improving homes, our client is a well known brand at the heart of the British home improvements industry. Reporting to the IT Service Desk Team Leader, you will provide 1 st line support for key infrastructure technical issues. Other responsibilities as their IT Service Desk Engineer will include: - Investigating options for new technology solutions to improve the service given by the existing infrastructure. - Identifying weakness in departmental...

  9. Service Desk Analyst

    City Of London | £25k - £30k pa | From La Fosse Associates Ltd

    Currently we are looking for a Service Desk Analyst to join a growing Financial Services organisation. The position will be based in their London (City) office. The Service Desk staff are... the appropriate internal business team, IT support team or external service provider. The Service Desk Analyst is part of a team responsible for manning the Service Desk recording the calls ... : Role: Service Desk Analyst Location: London (City) Salary: £25,000 - £30,000 Responsibilities: Manning the service desk during agreed business hours, providing a reception point for all queries and requests Acting as first line support, recording and analysing details of incidents reported to the service desk Categorising incidents according to their priority using established...

  10. Senior Service Desk Analyst

    Oxford | £21,909 - £28,462 pa depending on qualifications | From Oxford University Hospitals

    Senior Service Desk Analyst Job Ref: 321-JC-062-GDE Salary: Band 5 £21,909 - £28,462 pa depending on qualifications and experience Contract: Permanent Hours: 37.5 hours per week Information... and were involved in multiple projects. The Senior Service Desk Analyst, reporting to the Service Desk Supervisor/Team Lead, contributes to the effective operation of the Service Desk. The post ... development in a supportive environment. For further information, please contact Bernadette Cornborough, Senior Service Desk Supervisor/Team Lead Closing Date: 5 February 2017 Interviews: W/C 20 ... Management and Technology Services (IM&T Services) provide support to Oxford University Hospitals NHS Foundation Trust users as well as to a number of other Health organisations across Oxfordshire...

  11. IT SERVICE DESK ANALYST

    Canterbury | £20,624 to £22,494 per annum | From Canterbury Christ

    CANTERBURY CHRIST CHURCH UNIVERSITY INFORMATION TECHNOLOGY IT SERVICE DESK ANALYST Permanent Full time (37 hours per week) Ref: PVCR1550 £20,624 to £22,494 per... Service Desk Analyst, you will join a vibrant and dynamic team providing high quality technical support to staff from across our campus network. You will take calls, respond to emails and provide face-to-face support in a confident and friendly manner, and you will handle incidents and service requests, working to our approved SLAs. The Person Are you an experienced Service Desk Analyst looking to take on a new challenge? If so, we'd love to hear from you! We are looking for a professional, customer-focussed Service Desk Analyst who has a passion for IT and a desire to learn new skills...

  12. Senior Service Desk Analyst

    Bury St Edmunds | £19000 Per Annum | From Servest

    Vacancy Reference: GRP-BSE-ES-2912/2 Job Title: Senior Service Desk Analyst Job Type: Full-time; Permanent Location: Bury St Edmunds Benefits: 20 days holiday plus 8 Bank Holidays; AE... the first point of call for all IT Service Desk requests. We welcome applications from candidates with strong IT skills, exposure to ITIL Service Management and strong verbal and written skills it will ... the IT Service Desk in a timely manner, ensuring that quality process is adhered to - Ensure that the Service Desk Analysts are complying - Service Desk: First point of call to receive, prioritise and record IT Services Desk requests received either by telephone, email, face-to-face or any other method. Log all requests in the Service Desk system, taking ownership of user problems and progress to...

  13. Service Desk / Helpdesk Engineer

    Epsom | £21,000 to £25,000 per annum | From 83zero Limited

    Service Desk / Helpdesk Engineer UK-Epsom Our client are a leading end to end IT Infrastructure partner and are seeking the skills of a Helpdesk Engineer to cover 3 sites. Predominantly, this... driving license and have access to your own vehicle. Responsibilities: You will be the Service Desk Analyst / Helpdesk Engineer working as part of a client facing, highly successful IT Team based across our clients customers. This is a role that will utilise the skills that you have nurtured within your previous Service Desk or Helpdesk role and allow you to contribute to a well respected ... . You will be responsible for the logging and ownership of calls to the Service Desks. These calls will then require constant management with regards to regular updates ensuring correct escalation with...

  14. Service Desk Engineer

    Bradford | £20,000 - £25,000 | From The Bridge (IT Recruitment) Ltd

    Service DeskEngineer Our Client is recruiting a Service Desk Analyst for a growing business based in Bradford. The role will see you working on hosting based services and solutions using... technologies such as Hyper V/VMWare, Exchange and Active directory .The successful applicant will also be required to participate in different project using the latest Microsoft technologies such as Hyper -V/VMWare and Windows Server. The successful applicant must be able to drive The successful Service Desk Engineerwill be required to have detailed understanding and experience in ... of Office 365 The successful Service Desk Engineerwould benefit from the following skills and experience - VMWare/VMWare - Acess - Citrix - SQL - Exposure toNetapp 2nd line support...

  15. Service Desk Manager

    Birmingham | £35k - £45k pa + Bonus + Benefits | From Lord Search and Selection Ltd

    To £45,000pa + Bonus + Benefits Software and Hardware Solutions West Midlands The Role Our client is looking to appoint a high calibre Service Desk Manager to provide an exceptional support... improvements to existing 'ways of working' procedures - such as Major Incident Management and IT Communication. The Person An experienced Service Desk Manager, a good communicator who excels at delivering excellence, who enjoys working closely with both internal teams and clients to deliver a quality support service. You will need to have experience in a similar Service Desk Manager role and be ... * Establishing a call logging software to implement into a business * Creative leadership skills with experience leading a high-performing service desk including recruitment * Rigorous attention to detail with...

  16. Junior Service Desk Analyst

    Birmingham | £18k - £19500 pa + Benefits | From Venturi Ltd

    Junior Service Desk Analyst is required to join my Retail Service Sector Client. I am seeking a Junior Service Desk Analyst to join a global company and kick start their IT career. Only circa... calls and requests from Head Office users and Retail Units, supporting IT equipment and tills, cash drawers, kitchen display printers and other unit kit and systems. As the successful Junior Service Desk Analyst, you should have at least 6 Months experience within a Service Desk environment. MAIN DUTIES - To work on a 7 day rota taking calls on the Group Service desk - To manage their ... - Strong IT and administration skills DESIRABLE SKILLS - Fluent in foreign language, French, Spanish, German, Swedish, Dutch or Danish is a major advantage - Service desk experience in Retail...

  17. Service Desk Analyst

    Harrogate | £17500 pa | From Spring Technology (Corp)

    Service Desk Analyst - Service Desk, Support, SLA's - Harrogate The Company Spring Technology is working in partnership with a leading financial organisation to recruit for a Service Desk... Analyst for a 12 month fixed term contract based in Harrogate. The Role As a Service Desk Analyst you will act as a single point of contact for internal and external customers, providing first ... new incidents and quires via phone, email and fax. Ensuring all contact to the Service Desk is logged using the company's Service Management tools. *Providing a Service Desk function for internal ... customers during the incident lifecycle and on resolution of an incident. The Requirements *Strong experience of a Customer Service environment *Knowledge of Microsoft Applications and overall good...

  18. Service Desk Analyst

    Huntingdon | £75 p day | From Rullion IT Plus

    Job Title: Service Desk Analyst (IT) Pay Rate: £78.65 Per Day Contract Duration: 3 Months // 37.5 Per Hours Per Week Base Location: Huntingdon What will be the core duties of the... role? *SLA - Answer phones within 30 seconds *First line support calls within IT *These will be Computer/Technical issues - password resets etc *May also be facilities issues or clinical systems call *They will take call details and pass to relevant department *Some first line analysis Background: *IT Background *Service Desk Experience Hours - Rota basis *8am - 4pm *9am - 5pm *10.30am - 6.30pm Rullion IT Plus Ltd is acting as an Employment Agency in relation to this vacancy. ...

  19. Service Desk Manager

    Manchester | £45k - £50k pa + car allowance | From ShortList Recruitment Limited

    Service Desk Manager Manchester - £50,000 plus car ShortList Recruitment are working with a leading professional services firm in Manchester who currently have a requirement for a Service Desk... Manager. The company is renowned for first class IT Solutions and the support they offer their clients. The Service Desk Manager will be responsible for leading, developing and managing the Service Teams to their fullest potential. This is superb opportunity for an experienced Service Desk Manager to bring their own skills and flare to progress Managed Services and the Support Teams to ... even at times of high pressure The Service Desk Manager will lead the Managed Services and Support teams and will be exposed to leading technologies such as networking, cloud services...

  20. IT Service Desk Analyst

    Huddersfield | £9 ph - £11 ph DOE | From ASK Recruitment

    IT Service Desk Analyst /1st line Support/Help Desk/Customer Service Contract start 30 Jan 2017 -June 2017 Hours between 07.00 - 17.30 hrs Shift rota + 1 x 4 hours Saturday rota in 4 with... time off in lieu. Our client who are an International Concern are looking for a Temporary contractor to support a very busy friendly centre as a IT Service Desk /1st line Support /Customer Services function provides first line support for I.T. system users within UK businesses. Service Desk analysts handle application issues, communication and hardware calls and queries from all levels ... & Experience Required - Experience of user/Customer Support/ IT Service Desk. is essential - Excellent communication and people handling skills. - The ability to empathise with our business...