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  1. Service Desk / Help Desk Manager

    Frome | £25000 - £30000 per annum | From RECRUITMENT GENIUS

    An exciting opportunity has arisen for a Service Delivery / helpdesk manager to join a highly motivated and dynamic team in a long standing and very rapidly expanding IT support & services business... of the requirements of leading an effective and efficient IT service desk. The business approaches IT service delivery with a "people and business first" approach and applicants should understand the importance ... personal development and firmly believes in investing in staff and training. Service Desk / Help Desk Manager responsibilities: - Calmly and efficiently lead the helpdesk service team - Nurture ... systems - Directly report to the directors on a weekly and monthly basis Service Desk / Help Desk Manager essential experience: - 5+ years IT industry or related experience - 3+ years team lead...

  2. Service Desk Manager

    Northam | competitive | From Circle Recruitment

    Key Skills: Service Desk Management, Helpdesk Manager, IT support, Team management, MOUS, MCP, ITIL. IT infrastructure, IT systems, Crystal reports Service Desk Manager - Northampton My... client, a Leading Law firm is currently looking for a Service Desk Manager to join their growing IT support team based in Northampton. The Service Desk Manager will be directly responsible for managing the technical Support Team and the implementation of processes and maximise successful working practices across the team. The Service Desk Manager will be responsible for coordinating 1rst and 2nd line support and maintain an effective relationship with the rest of the IT Leaders and Managers The Service Desk Manager will ensure that SLA's and KPI's are met by the Service Desk Team in...

  3. Service Desk Manager

    Ipswich | £300 - 350 per day | From TALENT SPA

    Service Desk Manager An experienced Service Desk Manager is required by a leading Suffolk based business at their head office in Ipswich. You will manage a team of 7-8 analysts who are... responsible for delivering 1 st and 2 nd line support across the business to around 350 - 400 users. You'll be tasked with increasing the first time fix rate, help to automate some of the regular support requests, ensuring SLA's are met and driving best practice throughout the team. You will have excellent communication skills with a real passion for customer service, experience of performance management and ITIL. You will be able to demonstrate consistent and previous experience in a similar role and be familiar working within a Microsoft / Windows environment / infrastructure. ...

  4. Service Desk Analyst

    Ipswich | £10 - 14 per hour | From TALENT SPA

    A Service Desk Analyst is required by a leading Suffolk business at their Head Office in Ipswich. You'll be joining an excellent team to help deliver first class support to the business within an... ITIL framework led environment. You will need to have previous/current Service Desk/1st Line Support experience, be very user focused, possess excellent communication skills, a team player and be familiar with supporting Microsoft technologies. ...

  5. Service Desk / Help Desk Manager

    Frome | £25k - £30k pa | From Recruitment Genius Ltd

    An exciting opportunity has arisen for a Service Delivery / helpdesk manager to join a highly motivated and dynamic team in a long standing and very rapidly expanding IT support & services business... of the requirements of leading an effective and efficient IT service desk. The business approaches IT service delivery with a people and business first approach and applicants should understand the importance ... personal development and firmly believes in investing in staff and training. Service Desk / Help Desk Manager responsibilities: - Calmly and efficiently lead the helpdesk service team - Nurture ... - Directly report to the directors on a weekly and monthly basis Service Desk / Help Desk Manager essential experience: - 5+ years IT industry or related experience - 3+ years team lead experience...

  6. Service Desk Manager

    Leeds | £42, 000 | From The Bridge (IT Recruitment) Ltd

    Service Desk Manager Our Client is recruiting a Service Desk Manager for a growing national business based in Leeds. The role will see you delivering high level support to all areas of the... business and working to improve and develop the service processes. Additional responsibilities include the management of an outsourced service desk team . The successful Service Desk Manager will ... management - Knowledge of ITIL processes The successful Service Desk Manager would benefit from the following skills and experience - ITIL - Previously worked within the financial sector Service Desk Manager -ITIL - Incident manager - Windows- ...

  7. Service Desk Analyst

    Manchester | Neg | From Search Consultancy Ltd

    Service Desk Analyst(Service Desk, Analyst, 1st Line, Windows 7, Exchange, AD, Active Directory, MS Office, ITIL) - Permanent - Wythenshawe Search IT are currently looking for a Service Desk... Analyst on a permanent basis for our prestigious client based in the Wythenshawe area. Skills/Requirements for the Service Desk Analyst: * Previous experience in a Helpdesk or Service Desk ... of MS Exchange * ITIL Start date is ASAP The Service Desk Analyst will be responsible for the date to day support of the business, dealing with users from across the country, creating tickets and taking to completion where possible. Please send an up-to-date copy of your CV to be considered for this position. Service Desk Analyst(Service Desk, Analyst, 1st Line, Windows 7, Exchange...

  8. IT Service Desk Analyst - Walsall

    Walsall | £19000.00 - £21000.00 per annum + Benefits | From MaxAd Recruitment Ltd

    IT Service Desk Analyst: An enthusiastic IT Service Desk Analyst with a strong focus on customer service and problem solving is required to provide a broad range of IT support to internal business... customers for one of the largest privately owned infrastructure specialists for the water, transport and energy waste sectors. Reporting to the IT Manager, the IT Service Desk Analyst will join the IT team providing system support, investigation and issue resolution through to successful completion, against measured service levels. The IT Service Desk Analyst will provide end-to-end issue resolution (where possible) and communication back to the customer. Responsibilities: - Answer the telephone / monitor the Service Desk inbox - Gather all relevant data and log incidents onto...

  9. Service Desk Administrator

    Wrexham | £18k - £20k pa + Benefits | From ShortList Recruitment Limited

    Shortlist Recruitment has an exciting opportunity for an enthusiastic Service Desk Administrator to join a well respected firm in Wrexham, supporting a range of clients across the UK. The right... Service Desk Administrator for this role will have 2 years of experience working on the service desk. The Service Desk Administrator will work within a team supporting small to medium businesses. Key requirements for the Service Desk Administrator role: * A minimum of 2 years administration experience, ideally in a service desk environment * Good all round basic IT skills and an interest in ... * Understanding of a wide range of business applications The successful Service Desk Administrator will manage a range of inbound calls, emails and ensure that they are logged and processed effectively...

  10. Service Desk Analyst

    Middlesex | £11 - £13 p hour | From Badenoch & Clark

    My NHS client is looking for a Service Desk Analyst to join their rapidly growing service desk team, based in Central London on a monthly rolling contract. In order to be considered you must have... the following experience. - At least 1 years experience of working on a service desk - Active Directory - Understanding of ITIL, with the ability to follow processes and procedures - Excellent communication skills - Experience of using an IT Service Desk application Please submit your CV immediately for consideration! Badenoch & Clark is acting as an Employment Business in relation to this vacancy. Badenoch & Clark is an Equal Opportunity Employer and a registered Disability Symbol User. ...

  11. Service Desk Analyst

    Leeds | Neg | From Connectus

    Service Desk Analyst - Leeds - Excellent salary + benefits package. An incredibly exciting opportunity has arisen for an experienced service desk analyst to join one of the largest consultancy... firms in the UK. Specification Service Desk Analyst - Leeds - Excellent salary + benefits package As a service desk analyst you will join an established team and will be responsible for providing excellent levels of technical support across the business. Some of your key responsibilities include: *Logging of all IT requests the service desk tool from emails and telephone calls *Resolving Incidents *Updating user and asset information within the service desk tool *Keeping users informed on status and progress of requests *Prioritise & categorising requests in accordance with...

  12. Service Desk Data Analyst - Leeds

    Leeds | £20000 - £22000 Per Annum | From Additional Resources

    Service Desk Data Analyst - Leeds Package: £20-22k plus benefits Interim Role: 6-12 months (Possible Permanent role) My client requires a Data Analyst To provide monthly data in respect of... KPI's and achievement of SLA's for customer service contracts in order to aid business decision making. Duties: Extraction and manipulation of data from the service desk tool using Excel or ... the specified formula/criteria within the contracts calculate any applicable financial service credits Submit this data to the service desk manager for each scheme as per the deadlines set for submission of the monthly service reports to the customer Work with the service desk manager to ensure any mitigations are applied appropriately Contribute to the production of daily/weekly/monthly service...

  13. Service Desk Analyst

    Southampton | £17k - £20k pa | From Connectus

    Service Desk Analyst - Southampton - £17,000 - £20,000 An incredibly exciting opportunity has arisen for a service desk analyst to join one of the UK's leading retail... organisations Specification Service Desk Analyst - Southampton - £17,000 - £20,000 As a service desk analyst you will join a certified IT support team in an exciting and busy role at one ... ensure processes are followed correctly. Ideal applications will have previous experience in a service desk role although if you are passionate about IT and come from a customer service background or similar, we would love to hear from you. Full training is provided allowing you to learn new technologies and self-develop within a certified service desk environment. Key responsibilities...

  14. Service Desk Analyst

    Surrey | £20k - £25k pa | From Premier IT

    Role: Service Desk Analyst Skills: Helpdesk, Service Desk, Exchange, Active Directory Are you a proven Service Desk engineer looking for a new challenge? I have an IT client based in the... Surrey area who is looking for a Service Desk Engineer on a permanent basis and they are offering a salary up to £25,000 based on experience. Service Desk Engineer Duties To ensure that all ... through to resolution Undertake proactive calls to make customers aware of known issues before they have to call the helpdesk Service Desk Engineer Skills Required Windows Active Directory ... colleagues, internal departments as well as customers Must be able to work under pressure If this Service Desk Engineer with experience of Active Directory, Exchange and Windows opportunity is...

  15. Service Desk Analyst

    Manchester | £23k - £25k pa | From Adalta Recruitment Solutions Ltd

    My client, a global leading provider of wholesale carrier services and bundled connectivity, are looking to build and strengthen their existing global service desk by recruiting additional service... desk analysts. The service desk offers 24/7 support operating withing a 24/7 365 shift pattern. The role will involve :- *Providing support to a large customer base. *Logging, tracking and escalating issues where necessary *Liaising and coordinating with all third parties. *Offering high levels of customer services. *Participating in a 24/7 365 rota system. *Understanding of ITIL ... . If you are a confident service desk analyst looking for a new and exciting challenge, this is the ideal opportunity for you. Please submit your details to ******************************* or call me...

  16. Service Desk Analyst

    Wakefield | £18500 - £20500 pa + benefits | From Vertical IT

    Service Desk/IT Support Analyst/First Line Support Wakefield (city centre) Salary - up to £20,500 depending on experience A fantastic opportunity for a driven, outgoing Service Desk/IT Support... Analyst has arisen to work for a global, award-winning professional services business in central Wakefield. In this position, you will be working on a busy, modern Service Desk, who are ... PROFILE - Service Desk Analyst: * Working on a modern IT Service Desk, in a busy team environment * Logging calls into the company Service Management tool (Remedy 8.1), received via phone, email or web ... * Escalate unresolved issues to relevant support teams * Carrying out daily tasks to ensure the smooth running of the IT infrastructure ROLE REQUIREMENTS - Service Desk Analyst: * Proven experience in...

  17. Service Desk Analyst

    Yate | £22000.00 - £26000.00 pa | From Sanderson Recruitment

    Senior Service Desk Analyst with a sound appreciation of Citrix, Exchange and Active Directory to provide 1st and 2nd Line support on a 6 month FTC: Role: Senior Service Desk Analyst Location:... North Bristol Salary: £26,000 (Pro Rata) Keywords: Service Desk, IT Support, 1st Line, 2nd Line, Helpdesk, Citrix, Exchange, Active Directory I have an immediate role for a Senior Service Desk Analyst to work on a fixed term contract basis for an established company in North Bristol. You will join a busy service desk providing 1st and 2nd line support to customers via phone and email. As ... as anti virus and call logging technology. Furthermore you will have an excellent telephone manner, work well in a team and pride yourself on the level of customer service that you offer. ...

  18. Service Desk Manager

    Oxfordshire | £30k - £35k pa + Benefits | From Nigel Frank International

    Service Desk Manager £35,000 | Oxfordshire We are actively recruiting a skilled service desk manager to join one our global IT solutions providers. You will be a key member of the operation... management team and will driving customer service experience. Ideal candidates will have the following: -Minimum 2 years' in a leadership or management role, preferably within a B2B service desk. -Good technical, analytical and interpersonal skills -Experience delegating duties, performance reviews and conducting regular mentoring -Working knowledge of up to date desktop ... candidates who would require sponsorship. Oxfordshire, Buckinghamshire, Berkshire, Service Delivery, Service Desk, Customer Service, IT Manager, Team Leader, ITIL, Support, Leadership, Management...

  19. Service Desk Engineer

    Reading | £18000 - £22000 per annum | From 83zero Limited

    Our client, who are a leading IT Infrastructure partner, are seeking the skills and experience of a Service Desk Engineer. OVERALL RESPONSIBILITY Primarily involved in responding and resolving... technical calls. These calls will then be owned by the Service desk and will require constant management with regards to regular updates ensuring a resolution. Working within a focused team, this individual must be highly motivated and responsive to customer needs. The individual will need to work closely with the other Service desk team members to ensure customers receive the highest level of service. The need to provide accurate and timely information relating to ongoing issues is of vital importance. You will need to be: - Literate, numerate and most importantly articulate...

  20. Service Desk Analyst

    City Of London | up to £22,000 per annum | From Logix IT Recruitment Limited

    Service Desk Analyst is required by our client based in London with experience of supporting users on MS Outlook, MS Exchange and Windows. The role will be to work on a busy Service Desk which... supports 6000 users, on average 150 calls per week, resolving approximately 80%. Our client is currently trying to launch a Service Desk portal so this role will be require the post holder to monitor, log and resolve calls and cover standard IT requirements/incidents. The environment is varied and there is a good opportunity to learn new technologies. Some remote support will also be required. This is an exciting opportunity to join a large organisation with plenty of scope for future career progression. Full training will also be provided. Applicants wishing to apply for this position...