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  1. Service Desk Manager

    Northam | competitive | From Circle Recruitment

    Key Skills: Service Desk Management, Helpdesk Manager, IT support, Team management, MOUS, MCP, ITIL. IT infrastructure, IT systems, Crystal reports Service Desk Manager - Northampton My... client, a Leading Law firm is currently looking for a Service Desk Manager to join their growing IT support team based in Northampton. The Service Desk Manager will be directly responsible for managing the technical Support Team and the implementation of processes and maximise successful working practices across the team. The Service Desk Manager will be responsible for coordinating 1rst and 2nd line support and maintain an effective relationship with the rest of the IT Leaders and Managers The Service Desk Manager will ensure that SLA's and KPI's are met by the Service Desk Team in...

  2. Service Desk Manager

    Ipswich | £300 - 350 per day | From TALENT SPA

    Service Desk Manager An experienced Service Desk Manager is required by a leading Suffolk based business at their head office in Ipswich. You will manage a team of 7-8 analysts who are... responsible for delivering 1 st and 2 nd line support across the business to around 350 - 400 users. You'll be tasked with increasing the first time fix rate, help to automate some of the regular support requests, ensuring SLA's are met and driving best practice throughout the team. You will have excellent communication skills with a real passion for customer service, experience of performance management and ITIL. You will be able to demonstrate consistent and previous experience in a similar role and be familiar working within a Microsoft / Windows environment / infrastructure. ...

  3. Service Desk Analyst

    Ipswich | £10 - 14 per hour | From TALENT SPA

    A Service Desk Analyst is required by a leading Suffolk business at their Head Office in Ipswich. You'll be joining an excellent team to help deliver first class support to the business within an... ITIL framework led environment. You will need to have previous/current Service Desk/1st Line Support experience, be very user focused, possess excellent communication skills, a team player and be familiar with supporting Microsoft technologies. ...

  4. Service Desk Engineer

    Worcester | £15000 - £25000 per annum | From RECRUITMENT GENIUS

    This provider of managed IT support, professional IT project delivery and expert IT advice is currently recruiting a Service Desk Engineer. The Position The Service Desk Engineer will provide... maintenance of all IT-related hardware/software and peripherals. The position provides exposure to a broad range of IT-related projects and activities. The Department The Service Desk is responsible for ... - Maintaining Customer Documentation - Performing any other job-related duties as assigned by the Service Desk Manager Technical Skills & Experience The position requires competency in the following ... Appliances - Dell PowerVault & HP NAS Appliances - Dell PowerConnect & HP Procurve Switches - StorageCraft ShadowProtect & Image Manager - Veeam Personal Attributes A successful Service Desk Engineer...

  5. Service Desk Manager

    London | On Application | From Cadence Resourcing

    Service Desk Manager Service Desk Manager - Service Desk Manager, Service Desk Lead, Process Documentation, Service Desk Process Implementation, Active Directory, Windows 7, Exchange. My... client are looking for an experienced Service Desk Manager to join their team and provide management expertise to a busy and dynamic service desk. This contract demands excellent documentation skills, with the successful contractor having a demonstrable record of documenting and implementing processes for service desk environments. As well as a wealth of experience managing service desks, this role also requires strong technical skills around Windows 7, Active Directory and Exchange infrastructure environments. This role will be managing a small service desk team, as such excellent...

  6. Service Desk Analyst

    Newcastle Upon Tyne | £25k - £30k pa + bonuses and and benefits | From Mortimer Spinks (London)

    Service Desk Analyst / Financial Services / 1st and 2nd line support / MS Office / Blackberry Support / Support Team / ITIL / MCP / IQA / STI Service Desk Professional Service Desk Analyst /... Financial Services / 1st and 2nd line support / MS Office / Blackberry Support / Support Team / ITIL / MCP / IQA / STI Service Desk Professional My client, a well-establish leading wealth management and investment firm in central London is looking for an experienced Service Desk Analyst to join their team. You will be working closely with 2nd and 3rd line support teams; ensuring incidents are ... and Blackberry support - Spotting trends to promote a proactive Service Desk environment Key Requirements - You must hold an ITIL Foundation certificate - Have an interest in completing MCP...

  7. IT Service Desk Analyst - Walsall

    Walsall | £19000.00 - £21000.00 per annum + Benefits | From MaxAd Recruitment Ltd

    IT Service Desk Analyst: An enthusiastic IT Service Desk Analyst with a strong focus on customer service and problem solving is required to provide a broad range of IT support to internal business... customers for one of the largest privately owned infrastructure specialists for the water, transport and energy waste sectors. Reporting to the IT Manager, the IT Service Desk Analyst will join the IT team providing system support, investigation and issue resolution through to successful completion, against measured service levels. The IT Service Desk Analyst will provide end-to-end issue resolution (where possible) and communication back to the customer. Responsibilities: - Answer the telephone / monitor the Service Desk inbox - Gather all relevant data and log incidents onto...

  8. Service Desk Manager

    Cardiff | £35k pa | From Premier IT

    Role: Service Desk Manager Skills: Service Desk, Windows, Exchange, Office365, Disaster recovery, VMWare, and Cloud. I have a client based in Cardiff who is looking for Service Desk Manager who... has experience with Service Desks, Windows, Exchange, Office365, Disaster recovery, Server Migration, VMWare and Cloud on a Permanent basis. Our Client is offering the successful Service Desk ... - Exchange - Office 365, Cloud - Disaster Recovery - Server Migration - Service Desk Management If this Service Desk Manager role with experience of Service Desk, Windows, Exchange, Office365 ... further. Please Note: If this Service Desk Manager opportunity is not of interest and you know of anyone whom it may be suitable for then please forward this on as our client is looking to interview...

  9. Service Desk Manager

    Cambridge | competitive | From Circle Recruitment

    Key Skills: Service Desk Management, Helpdesk Manager, IT support, Team management, MOUS, MCP, ITIL. IT infrastructure, IT systems, Crystal reports Service Desk Manager - Northampton My client, a... Leading Law firm is currently looking for a Service Desk Manager to join their growing IT support team based in Northampton. The Service Desk Manager will be directly responsible for managing the technical Support Team and the implementation of processes and maximise successful working practices across the team. The Service Desk Manager will be responsible for coordinating 1rst and 2nd line support and maintain an effective relationship with the rest of the IT Leaders and Managers The Service Desk Manager will ensure that SLA's and KPI's are met by the Service Desk Team in...

  10. Service Desk Analyst

    South West London | £30, 000 | From Vantage Recruitment Solutions Ltd

    Service Desk Analyst A leading IT Services provider who pride themselves on providing excellent customer service to a number of high end clients are looking for a Service Desk Analyst to join... their growing IT on a permanent basis in Putney. The Service Desk Analyst will be given the chance to develop as a professional with the company committed to investing in their staff, within ... : - Windows desktop - Exchange - Active Directory - Customer service - Ticketing systems - Phone/email support The successful Service Desk Analyst will be offered a starting basic salary of £30,000. If you're keen to progress your career as an IT professional then please APPLY NOW. Service Desk Analyst ...

  11. Service Desk Data Analyst - Leeds

    Leeds | £20000 - £22000 Per Annum | From Additional Resources

    Service Desk Data Analyst - Leeds Package: £20-22k plus benefits Interim Role: 6-12 months (Possible Permanent role) My client requires a Data Analyst To provide monthly data in respect of... KPI's and achievement of SLA's for customer service contracts in order to aid business decision making. Duties: Extraction and manipulation of data from the service desk tool using Excel or ... the specified formula/criteria within the contracts calculate any applicable financial service credits Submit this data to the service desk manager for each scheme as per the deadlines set for submission of the monthly service reports to the customer Work with the service desk manager to ensure any mitigations are applied appropriately Contribute to the production of daily/weekly/monthly service...

  12. Service Desk Analyst

    Wiltshire | £16k - £22k pa + package | From Michael Page - Technology

    This is a fantastic opportunity to join a market leading supply chain business as a Service Desk Analyst based out of Wiltshire Client Details This is a fantastic opportunity to join a market... leading supply chain business as a Service Desk Analyst based out of Wiltshire Description Key responsibilities of the Service Desk Analyst: - Provide 1st level support adhering to SLA's ... - Work within service management framework and technology to record and resolve incidents - Carry out training and induction of new members of the Service Desk team - Continuous improvement of procedures, training & documentation - Work to ITIL frameworks Profile The successful Service Desk Analyst will possess: - Experience of providing IT support - Experience of working on a busy...

  13. Head of Service Desk

    Maidenhead | £65k - £75k pa | From Adalta Recruitment Solutions Ltd

    My client, a large multi-national corporation are looking to recruit a Head of Service Desk to lead a team of infrastructure service managers in the provision of service desk services to all... business units. Role Purpose Lead the responsible leaders for infrastructure services who manage the provision of service desk services to all business units Full responsibility and accountability of service delivery of the infrastructure services within scope of the service tower Owns responsibility that service desk service production meets SLA requirements and ensures service continuity Duties Leads the leadership team which is accountable for running the service desk operations to meet SLA requirements and ensures service continuity Manages vendor operations team to optimize...

  14. Service Desk Analyst

    Reading | £20k - £25k pa | From GCS Recruitment Specialists Ltd

    Service Desk Analyst Salary: £20,000 - £25,000 Location: Reading Job Role & Responsibilities: My Client are seeking a technically literate, highly motivated Service Desk Analyst to provide... resolver group or technician. Once assigned the Service Desk will ensure that the activity is resolved in a timely fashion and where required progress is chased. - The Service Desk is also responsible for the scheduling of proactive services; including where agreed in line with specific SLA's, Health Checks and Customer Service Reports. Knowledge, Skills & Experience - Network Services Service Desk experience (LAN, WAN, Internet Technologies) - A good understanding of customer relationship management within a technology industry. - Strong inter-personal and customer services...

  15. Service Desk Analyst

    Newcastle Upon Tyne | Up to £19000 | From Nigel Wright Consultancy Limited

    Service Desk Analyst Newcastle 6-12 month FTC Up to £19,000 pro-rata My client are a professional services business based in the Newcastle area. Due to growth within their IT Support function... they now require a Service Desk Analyst to join their team. This role will require the successful candidate to provide support to the internal business users. Main Responsibilities - Assist in the effective day to day operation of the IT Service Desk - Deal with all IT support calls and emails relating to the organisations - Ensure correct priorities are allocated to queries depending ... of service. - Carry out support by phone, email and remote access to business users. - Reporting recurring incidents to the Service Desk Manager to assist with the improvement of service quality...

  16. Service Desk Analyst

    Oxford | £18k - £25k pa | From GCS Recruitment Specialists Ltd

    Service Desk Analyst Salary: £18,000 - £25,000 Location: Oxford Job Role & Responsibilities: My Client are seeking a technically literate, highly motivated individual to provide quality... support to Global business units. You will be expected to assess/investigate all incidents and service requests via the Service Desk and to install and configure computer systems, diagnose hardware/software faults. All requests are to be managed via the Service Desk within agreed service levels and escalated if necessary to the relevant team. Main responsibilities - Ensure excellent customer communications, provide timely status updates and issue resolution explanations - Ensure all service requests and incidents are logged on the Service Desk and a first response/resolution is given...

  17. Service Desk Analyst

    Middlesex | £28000.00 - £30k pa + exceptional benefits package | From Think IT Reruitment Ltd

    Service Desk Analyst (Legal Firm, City) SEO: Service Desk, Helpdesk, 1st Line Support, Legal, London, City Service Desk Analyst: An exciting opportunity for an IT Service Desk Analyst has arisen... within the IT Department of the Global, City based Legal Firm paying up-to £30,000 per annum dependent on experience. You will provide first line helpdesk support to internal clients, taking ownership of each support query, logging calls, detailing user problems and escalating to the relevant teams via phone and email. You must be proactive and maintain a high degree of customer service for all support queries. You must have at least 12 months previous experience of providing 1st line Service Desk support in a commercial networked environment. Experience needed: Good technical support...

  18. Service Desk Analyst

    Fornham All Saints | Competitive | From Your IT Jobs

    Service Desk Analyst Our client is one of the UK`s most well know and reputable catering and facilities management providers. They specialise in a variety of services including; Cleaning,... strategy means now is an exciting time to join their organisation. Our client currently has an exciting opportunity for a Service Desk Analyst. A key part of the role will be providing 1st line support to assist internal customers with any questions or problems they may have regarding software, hardware, or any technical matters. Service Desk Analyst - Role Responsibilities - Receiving and recording IT Service Desk requests received either by telephone, email or face-to-face - Logging all requests in the Service Desk system, taking ownership of user problems and progressing to resolution...

  19. Service Desk Analyst

    West Yorkshire | £21572.97 pa + Reward Works, SH Pension, etc. | From Gravitas Recruitment Group Ltd

    Service Desk Analyst/£21k/West Yorkshire/Great Package Graduates welcome who have a degree in IT, service desk experience, and a real passion for IT. Gravitas are currently recruiting two Service... Desk Analysts for a key client based in West Yorkshire. Duties and Responsibilities Two Service Desk Analyst needed for an immediate start in West Yorkshire, with a great opportunity to join an ... the organisation. My client works in the NPO sector and they require 2 Service Desk Analysts to join their existing IT team. They are looking for an individual who has a positive, can-do attitude, and is ... systems. Requirements Key Skills required: * Customer facing service skills * Degree in IT/Service desk experience * 1st/2nd line support experience Desirable: * Citrix * Mobile support experience...

  20. Service Desk Manager

    Reading | £38k - £45k pa | From GCS Recruitment Specialists Ltd

    Service Desk Manager Salary: £38,000 - £45,000 Location: Reading Job Role & Responsibilities: My Client are seeking a technically literate, highly motivated Service Desk Manager to manage the... responsibilities - Day-to-day responsibility for the Service Desk function's people, processes and technology - Acts as point of escalation to business for any service-related IT issues. - Ensure identified incidents and problems are professionally and effectively managed to ensure the IT team stays within its service level agreements (SLA). - Ensure that identified incidents and problems are ... the risk of breaches of confidentiality, integrity and availability. Professional and Operational Experience Essential knowledge / skills - 3+ years' experience in a Service Desk Manager role...