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  1. Service Desk Analyst

    Surrey | | From Roc Search

    SERVICE DESK ANALYST / 6 MONTH ROLLING / !Only Apply If You Are Immediately Available! !SURREY! ROC Search are urgently recruiting a Service Desk Analyst for a client of ours based in..., enthusiastic, and outgoing with great attention to detail. Skill Required Service Desk: *To provide 1st and 2nd line Service Desk support using ITIL compliant software *To plan ... Directory *Citrix *MS Office *Hardware *Incident Management SERVICE DESK ANALYST / SERVICE DESK ANALYST / SERVICE DESK ANALYST / SERVICE DESK ANALYST / SERVICE DESK ANALYST / SERVICE DESK ANALYST / SERVICE DESK ANALYST / SERVICE DESK ANALYST / SERVICE DESK ANALYST / SERVICE DESK ANALYST / SERVICE DESK ANALYST / SERVICE DESK ANALYST / SERVICE DESK ANALYST / SERVICE DESK ANALYST / SERVICE DESK... More

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  2. Service Desk Analyst - Service Desk - London

    UK | £25000 - £27000 per annum | From Ampersand Consulting

    Service Desk Analyst - Service Desk - Finance - London - £25k-27k Service Desk Analyst - Service Desk - Finance Our client, a market leading financial organisation are looking for a Service... Desk Analyst to join their London-based team. This Service Desk Analyst will be the first point of contact for all internal business users and will be responsible for customer service, managing support tickets as well as basic troubleshooting of hardware, software and network issues. To apply for this Service Desk Analyst position, please answer the questions below and if you answer positively ... you got an understanding of Active Directory and Microsoft Exchange? For this Service Desk Analyst role it would also be beneficial though not crucial if you had experience with Zendesk and data... More

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  3. Service Desk Manager

    Liverpool | £35000 - £40000 per annum + Bonus | From Modis

    IT Service Desk Manager required to manage an established and highly successful service desk team at a rapidly expanding organising, based in the North West of England. The company offers genuine... & responsibilities: - Manage all aspects of the service desk team and function. - Ensure the service desk team fulfils all end client SLAs. - Implement new processes and procedures to increase the efficiency and productivity of the desk. - Produce and present MI reports. - Personally manage escalated calls / issues. The Candidate The ideal candidate will have the following skills & experience: - A minimum of 2 years experience of managing a service desk. - Knowledge of service desk ticketing systems. - Knowledge and experience of working in an ITIL environment. If this sounds like the role for... More

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  4. Service Desk Manager

    Manchester | £35000 per annum | From hronline

    Service Desk Manager Manchester City Centre (next to Victoria Train Station) Salary: Up to £35,000 depending on experience About Us We have a fantastic opportunity for an exceptional... the capability to develop a world class Service Desk and grow with the business. About the Role Due to the success of the business, we are looking to recruit a Service Desk Manager who can ensure that we are providing leading edge customer experience and service to all of our clients. A dynamic, motivated individual you will have a proven track record in managing a Service Desk operation. You will have ... Responsibilities include: On-going review and evaluation of Service Desk procedures, ensuring best practice and continuous improvement Delivery against all Service Desk SLA's and KPI's Weekly reporting... More

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  5. Service Desk Person

    St. Helens, Merseyside | | From 2M Employment Solutions Ltd

    Service Desk Person Wage - Exceeds National Minimum Wage Hours - 40 per week, Monday to Friday, 8am to 5pm Location - St Helens, Merseyside Duration - Permanent Description To work in a busy... service desk department, must be IT literate with a good telephone manner, dealing directly with customers. Previous experience in this field or similar field would be an advantage. Duties include answering the phone, customer service, booking work, dealing with operatives, general admin. Must be able to meet deadlines. Previous applicants need not apply. This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk-Person_job60477178 ... More

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  6. Service Desk Analyst

    Cardiff | £18k - 20k per year | From Colston Consulting

    Service Desk Analyst - Cardiff - 12 month fixed term contract - circa £20,000   Working within a small team you will be responsible for dealing with calls coming into the Service Desk. The team... work to SLAs and are required to log all calls into a Support-works system. IT aptitude is necessary as is the desire to deliver excellent customer service. A flexible and 'can do' attitude is essential. EXPERIENCE REQUIRED . Experience of working on a fully functioning Service Desk . Customer focussed and experience of delivering a first class service . Good working knowledge ... originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Analyst_job60451988 ... More

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  7. Service Desk Assistant

    Worcester | £8.23 per hour | From Peach Recruitment

    Service Desk Assistant Worcester Main Duties You will solve complex IT problems for customers, referring to officers, technicians and team leaders Identify solutions, log support... of an accurate inventory of hardware and software  Skills/Experience You should have experience in an IT environment providing service desk support Experience to use Microsoft Office products Be familiar with an IT service desk application.  This positions is full time, 37.5 hours a week and temporary for 12 weeks. This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk-Assistant_job60449898 ... More

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  8. Service Desk Support

    East Midlands | £18k - £21k + bonus | From EMBS- People Transfer

    Service Desk Support - Nottingham Up to £20,000 (D.O.E) + Bonus  This role is an IT infrastructure support position working for a national IT services company and based at their head offices... in Nottingham. Providing external client support across a variety of infrastructure technologies applicants will need previous IT support/service desk experience including the ability to perform service desk support for a mix of 1st/2nd line duties across Windows Vista, 7 and 8 as well as MS Office including Office 2013. All applicants should also be able to: -          manage user accounts ... .  This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Support_job60441459 ... More

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  9. Service Desk Analyst

    Huntingdon | £9.35 per hour | From Alexander Mann Solutions

    As the Service Desk Analyst will receive, log, categorise accurately and follow up all events raised with the Service Desk; ensuring issues are escalated appropriately and exceptional service is... information concerning call progress and closure Key Skills - * Previous experience of working on a Service Desk or equivilant * Proven customer service skills * Excellent telephone manner * Excellent ... originally posted as www.totaljobs.com/JobSeeking/Service-Desk-Analyst_job60323477 ... afforded to the customer at all times. * Logging and categorising incidents and service requests from customers received via telephone and email * Logging customer complaints and compliments... More

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  10. Service Desk Agent

    Peterborough | £20000.00 - £28000.00 per annum | From HAYS INFORMATION TECHNOLOGY

    Service Desk Agent Competitive Salary Offered Our large client based in the Peterborough area have an immediate need to recruit for a number of Service Desk roles to come into the business and... timely resolution of incidents within all SLA's and provide first class customer service. Background knowledge of ITIL Incident Management will be highly sought after, coupled with previous Service Desk and customer service experience, whilst excellent communication will be a must for the role. This is a fantastic opportunity to establish a career within IT for a high profile organisation and is one ... the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Agent_job60443969 ... More

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