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Wednesday 23 May 2012

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  1. Service Desk

    Working for a well known company you will be supporting users with hardware and software issues. You will be taking the IT related call within a Service Desk environment, prioritising your work... and fixing the problems either over the phone or in person. You need to have previous IT Support experience such as Helpdesk, Field Service, Support, Installation etc with technical skills of MS Office Suite and any of the following skills are an advantage Exchange, Active Directory, TCP/IP, DNS, WINS, DHCP. This position is to start ASAP and will pay £14 + holiday pay (Paye) or £17.50 per hour (Ltd/Umbrella). To apply for this position, candidates must be eligible to live and work in the UK Matchtech is acting as an Employment Business in relation to this vacancy. More Info

  2. Service Desk Team Leader

    Service Desk Team Leader £30-40k Chelmsford Our client, a leading Insurance organisation require a Service Desk Team leader to take responsibility for the day-to-day operation of the service... desk so that internal and external customers receive the highest quality support, resolution management and timely communication in line with agreed service levels. Responsibilities for Service Desk Team Leader Responsible for ensuring Service Desk agents work within the framework and guidelines of the Incident Management Process and Service Desk processes. Responsible for actions within the Continuous Service Improvement Plan for the Incident Management Process and Service Desk function Provide end to end ownership of all incidents and service requests Line manage 50% of the service More Info

  4. Service Desk Analyst

    One of our prestigious NHS organisations has an exciting opportunity for a Service Desk Analyst to be an integral part of the Service Desk team. The successful Service Desk Analyst will: ? Be the... first point of contact for end users and suppliers ? Ensure all calls to the service desk are answered, logged and handled appropriately within the agreed SLAs ? Identify user issues and resolve accordingly ? Achieve first time fix where possible ? Assist with the deployment of ICT equipment The successful Service Desk Analyst will have the following experience: ? Service desk ? High percentage resolution of calls If you are interested in this role and match the above criteria, please contact either Laura Dixon or Lauren Oakeby on 020 7557 7667 More Info

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  6. Service Desk Team Leader

    My prestigious client is currently looking to recruit a Service Desk Team Leader. The Service Desk Team Leader's role is to oversee all Service Desk staff and ensure that end users are receiving... and coordination of Service Desk functions. The successful candidate will have experience with desktop and server operating systems, including Windows. Familiarity with the advanced principles of ITIL. Proven track record of developing and providing SLAs and Service Desk deliverables. Demonstrated progressive experience in the management of a technical support team. This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Team-Leader_job53607284 More Info

  7. Service Desk Analyst

    The main responsibilities will be first and second line support via the Service Desk including ensuring that users are able to operate with maximum systems availability; assisting the Lead Support... Analyst in maintaining and developing the current Service Desk System. More Info

  8. Service Desk Analyst

    The main responsibilities will be first and second line support via the Service Desk including ensuring that users are able to operate with maximum systems availability; assisting the Lead Support... Analyst in maintaining and developing the current Service Desk System. More Info

  9. Service Desk Manager

    Service Desk Manager. Our Client a market leader in its field is looking for a Service desk manager. you will be will be responsible for the all aspects of live Service Desk operation in Europe and... Middle East and ensure that services are aligned with the AsiaPac region. You will be an experienced Service Desk Manager with a real passion for customer service. You will be encouraged to lead ... the team of Service Desk Analysts and Team Leaders and modernising the operation through possible initiatives such as introducing social networking as another medium for support. This is a fantastic opportunity for those with a passion for customer service and service excellence, to drive the Service Desk to a world class operation. Typical duties include the management of continuous service More Info

  10. Service Desk Analyst

    Helpdesk/Service desk Analyst - £30,000 + £5,000 Shift Allowance - London Helpdesk/Service Desk Analyst is required for a legal client in London. As a Helpdesk/Service Desk Analyst you will... posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Analyst_job53611280 More Info

  11. Service Desk Team Leader

    Service Desk Team Leader – £25,000 - £30,000 + 10% Bonus + Pension Our client is a leading online and forward-thinking organisation. They are now looking for an experienced Service Desk... Team Leader to manage the day-to-day running of the Service Desk with an emphasis on statistical and quality monitoring. The successful Service Desk Team Leader will be responsible for managing a team of 10 – 12 1 st Line engineers and regularly reviewing individual and team targets. It will be the responsibility of the Service Desk Team Leader to ensure end to end ownership of all service incidents and requests reported to the Service Desk. This will including ensuring that Service incidents and requests are resolved in line with agreed Service levels. The role will have a predominant More Info



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