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  1. Service Desk Manager

    Manchester | £35000 per annum | From hronline

    Service Desk Manager Manchester City Centre (next to Victoria Train Station) Salary: Up to £35,000 depending on experience About Us We have a fantastic opportunity for an exceptional... the capability to develop a world class Service Desk and grow with the business. About the Role Due to the success of the business, we are looking to recruit a Service Desk Manager who can ensure that we are providing leading edge customer experience and service to all of our clients. A dynamic, motivated individual you will have a proven track record in managing a Service Desk operation. You will have ... Responsibilities include: On-going review and evaluation of Service Desk procedures, ensuring best practice and continuous improvement Delivery against all Service Desk SLA's and KPI's Weekly reporting... More

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  2. Service Desk Manager

    Cambridge | £30k - 38k per year | From Cooper Lomaz Recruitment Ltd

    Position: Service Desk Manager Location: Cambridge Type: Permanent Salary: £30,000 - £38,000 A fantastic opportunity has arisen with Cooper Lomaz, for an experienced Service Desk Manager to... and the desire to develop the service desk function within the business. The successful candidate will be responsible for the smooth and efficient operation of the helpdesk function. Including recruitment ... candidates should forward their CV s immediately for consideration. Keywords: Helpdesk Manager/ Helpdesk Supervisor/ Service Desk Manager/ Service Desk Supervisor/ IT Support Manager/ IT Support Supervisor Only applicants eligible to work in the UK should apply. This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Manager_job60127473 ... More

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  3. Service Desk Analyst

    Leeds | £8.00 - £11.00 per day | From Spring Technology

    We require a service desk / helpdesk / 1st line support engineer for a market leading company based in Leeds. Contract duration: 6 months with likely extension or permanent opportunity Hourly... an established service desk / 1st line support team with a 2nd line support team in place for escalated queries. You will have worked on a service desk or helpdesk or 1st line support desk previously ... customer service and updating users on outstanding requests Prioritising requests Monitoring and escalating calls in line with service desk SLA's Technical skills: Password reset Email signature support Basic IT skills around Windows, office, outlook Voicemail password reset Active Directory Service desk / helpdesk / 1st line support engineer jermaine_benjamin@spring.com Spring Technology is... More

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  4. Service Desk Manager

    Harrogate | - £25k-£30k | From Travail Employment Group

    Service Desk Manager, Call Centre Manager, Harrogate, Salary up to 30k Job title: Service Desk Manager Salary: Between £25,000 and £30,000 per annum Location: Harrogate with parking Duration:... Management Service Desk operating model that can evolve into a multi site central team. Initially, running a small single site service desk, responding to customer queries for a number of outsourced clients, the Service Desk Manager will be responsible for managing the strategic growth of the team as well as the day to day processes and procedures. Where the Service Desk currently covers inbound ... this is an exciting opportunity for the right person to develop and shape a key component of this large business. The Service Desk Manager will have: Experience of leading a team within a customer... More

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  5. Service Desk Analyst

    Wilmslow | £18000 - £24000 per annum + bonus + benefits | From Resource Management

    Service Desk Analyst Founded in 1861, Royal London is the largest mutual life and pensions company in the UK with Group funds under management of £73.5 billion. Group businesses serve around 5.5... looking to recruit a Service Desk Analyst to join our IT Service Desk team based in Wilmslow. This is a challenging role which requires a high level of customer service and an ability to log incidents ... appropriate Provide assistance and support to all service desk team members where required Support the implementation of projects and change as directed by the service desk team leader Required knowledge, skills and experience: Proven experience working within a Service Desk environment Excellent customer service and communication skills Advanced desktop PC skills Experience of working with... More

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  6. Service Desk Analyst

    City | - £25k-£28k | From Robert Half Technology

    Service Desk Analyst Are you an outgoing and personable Service Desk Analyst? Can you take ownership of a wide variety of technical issues and see through to resolution? Would you like to join... a thriving national organisation based in London, supporting 6500 users in a role that provides clear career progression? The Role Robert Half Technology are recruiting a Service Desk Analyst to join a prominent London business that works closely with some of the biggest charities in the UK. The Service Desk Analyst will join a busy IT function, running more than 800 servers and supporting 3,500 users in almost 1,000 sites across England, Wales and Northern Ireland. This is an outstanding opportunity for a dynamic and hungry Service Desk Analyst to develop their career in fast paced... More

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  7. Service Desk Analyst

    Bridgend | £16000 to £18000 per annum | From Cvwow.com

    IT Service Desk Analyst; Bridgend (South Wales) Salary; £16-18k (depending on experience) We have an exciting opportunity for a IT Service Desk Analyst to join our busy IT Service Desk Team in... Bridgend. This is an excellent opportunity to join a Company that is growing and genuinely people orientated. As a IT Service Desk Analyst you will be responsible for providing a quality service to our internal customers by providing advice, guidance and support with internal queries and requests. Your main duties will include: Answering calls to the service desk promptly and providing ... ensuring excellent customer service. Providing first time fix resolutions where possible and within defined Service Level Agreements Escalating incidents & problems to the Service Desk Supervisor as... More

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  8. Service Desk Analyst

    Aberdeen | £Competitive | From NSK International Consultants Ltd

    A leading organisation in Aberdeen is looking for an experienced Service Desk Analyst to join their team. As Service Desk Analyst you will be responsible for: · Taking support... a service desk environment with a career goal of moving into a desktop support position Vacancy Information: · Competitive Salary and Benefits · Aberdeen · Competitive and fast paced work environment · Career Development This position is a great opportunity for Service Desk Analysts to develop their career in the Aberdeen area. If you would like to be considered for this role please apply with an updated CV or call 0131 344 4578 for more information. This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk... More

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  9. IT Service Desk

    Bristol | From £18,000 to £20,000 per annum | From Integreon

    The Company Integreon is an award winning, leading provider of integrated legal, research and business support solutions to corporations and law firms. With revenues of $130 million, a team of... We are recruiting for an IT Service Desk Analyst to log, manage and record incidents as they are presented to the Service Desk,p rovide effective communication in relation to incident management and promote excellent customer service at all times. The Remit The successful IT Service Desk Analyst will be expected to deliver the following: Provide telephone, email and remote access ... The successful IT Service Desk Analyst will possess the following: Experience working in a Help Desk/ Service Desk/Support Desk/customer service capacity First line support experience... More

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  10. Service Desk Analyst

    Aberdeen | | From Lockheed Martin Business Technology Solutions Ltd

    A number of opportunities have arisen for Service Desk Analysts / IT Helpdesk within the Energy sector of Lockheed Martin, to be based across various sites in and around Aberdeen. The... relationships Proactively monitor Incidents for trends and potential Problem Records and highlight these to the Service Desk Supervisor in order to ensure the on-going availability of the applications Update the Service Desk documentation for new processes and procedures to reduce the duplication of effort from the Service Desk team. To be considered for this role, you will be able to demonstrate experience in the following: Experience in a Service Desk environment Excellent communication skills Experience of applying processes and procedures IT Troubleshooting... More

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