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  1. Service Desk

    Stoke-On-Trent | £19k per year | From Uniting Ambition

    1 st Line / 2 nd Line Service Desk Engineer - £19,000 - £20,500 Our client is a leading online and technology-driven organisation that is growing at a phenomenal rate. Due to their continued... growth, they are now looking for a 1 st Line / 2 nd  Line Service Desk Engineer to join their dynamic IT Service Delivery Team. Reporting to the Service Desk Team Leader, the 1 st Line / 2 nd Line Service Desk Technician will be responsible for providing 1 st line / 2 nd line support to approximately 2000 internal employee users regarding issues to do with internal IT service. This can ... committed, reliable and is used to working in a fast-paced dynamic environment. This is a fantastic opportunity for a 1 st Line / 2 nd Line Service Desk Engineer, who has a good solid foundation in IT... More

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  2. Service Desk Analyst

    Surrey | From £20,000 to £25,000 per annum + Benefits | From DCV Technologies Limited

    Service Desk Analyst Salary: Up to £25,000 Location: Surrey Skills: CCNA, 1st line, service desk, support, troubleshoot, cisco, routers, switches, BMC, shift, Network My client are a... leading IT Managed Services. They require a Cisco CCNA Certified Service Desk Analyst to join their busy Service Desk. The responsibilities of the Service Desk Analyst will include being the 1st ... and modems and liaising with senior and field engineers - escalating issues where applicable. To succeed in this busy environment as a Service Desk Analyst, the following skills are required: .Cisco ... This is a fantastic opportunity for a Cisco CCNA Certified Service Desk Analyst to join this progressive and busy Service Desk team. There will be lots of room for progression within the company... More

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  3. Service Desk Analyst

    West Yorkshire | £9.5 per hour | From Connectus

    A Service Desk Analyst is required for a 3 month contract (possibility of extending) based in West Yorkshire. Working within the central Service desk team for a large, well-established Public Sector... organisation. For this position the Service Desk Analyst will be providing 1st line support to users (hardware & software) as well as call logging and escalating issues to the 2nd line team. Day to day responsibilities will include diagnosing and allocating all Service Desk requests in accordance with SLAs and providing 1st line support including call logging, general troubleshooting. For this role you will need previous experience within an IT Department ideally within a service desk environment. This role is to start ASAP and will pay up to £8+HP (PAYE) or £9.50 per hour (ltd/umbrella... More

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  4. Service Desk Operative

    Lancashire | Unspecified Competitive | From CG Consultants

    Service Desk Operative THE CLIENT Service Desk Operative Are looking for a long term Service Desk Operative contract within a growing company? Are you flexible in... terms of duties undertaken? If so I am looking for a Service Desk Operative initially on a long term 12 month contract basis paying a very competitive hourly rate. As a Service Desk Operative you will be reporting into the Project Manager for this specific contract. THE SALARY/RATE/PACKAGE/BENEFITS Service Desk Operative Competitive hourly rates Based in Ribbleton, Ingol, Penwortham, Samlesbury, Fulwood, Lancashire THE CANDIDATE Service Desk Operative Essential Experience: We are looking for someone who is flexible in... More

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  5. Service Desk Analyst

    West Sussex | £20.15 | From Critical Project Resourcing

    I am currently recruiting for an experienced Service Desk Analyst to work with a Council in West Sussex on a contract basis. You will assist with requests submitted to the help desk, ensuring that... issues are resolved or escalated as necessary. You will also provide routine maintenance support, including back up and security activities. For more information please contact Charlotte on 01732 455300 or email charlotte@cpresourcing.co.uk This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk-Analyst_job59320821 ... More

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  6. Service Desk Manager

    Leicester | | From Search Consultancy

    Service Desk Manager - Operations Competitive + flexible benefits Midlands Due to a high number of clients wins we are currently seeking a Service Desk Manager to manage operations and service.../service desks. * Experience of leading and managing a customer service function within a large organisation. * Experience in managing IT Service Desk Client driven SLA's as well as internal KPI ... as www.totaljobs.com/JobSeeking/Service-Desk-Manager_job59372961 ... delivery to our new clients. Responsibilities: To maximise customer satisfaction, working in partnership with the clients to deliver high quality services in a professional and efficient manner. To... More

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  7. Service Desk Manager

    Cambridge | From £33,562 to £45,053 per annum | From University of Cambridge

    Service Desk Manager The Clinical School Computing Service (CSCS) is seeking to appoint a Service Desk Manager to manage a team of four Service Desk Technicians delivering front line IT... department offering staff exciting and varied challenges. Key duties and responsibilities The Service Desk Manager will be responsible for managing the Service Desk Team; s/he will also act as an escalation point for any critical issues, and will provide Incident and Request management of around 1,100 tickets per month.  S/he will be the owner of the Service Desk system, responsible for ... understanding of Service Desk best practise (preferably ITIL) and operational experience in both 1st and 2nd line support is essential.  Hands on experience of Windows Enterprise Server and Domain... More

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  8. Service Desk Analyst

    Wilmslow | £18000 - £23000 per annum + benefits | From The People Pod

    Service Desk Analyst Are you a Service Desk Analyst / Help Desk Analyst / Technical Support Analyst? We are searching for Service Desk Analysts to join our growing customer engineering support... team. The Service Desk Analyst will be located at the heart of our operation and will play a vital role in ensuring we exceed customer expectations. The Service Desk Analyst team are working to continue to develop market leading and exceptional products and services through providing technical customer support. We also listen to our Service Desk Analysts feedback, treat you as an expert, and will empower you to implement your good ideas to progress the organisation. It's as simple as that. Service Desk Analyst, The Role: * Be our customer's specialist engineering point of contact, providing... More

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  9. Service Desk Analyst

    Warrington, Cheshire | £15.00 per hour | From Rullion IT Plus

    Job Accountabilities * Register all user incidents/requests to ensure accurate data and business impact is collated. * Display world class customer service and communicate on a regular basis... to the Service Desk. * Adhere to the defined Incident Management process and champion this across all support teams. * Act as a first point of escalation for ICT service issues. * Initiate a defined escalation process to drive incident/request resolution. * Action incoming email communication. * Contribute to the development of the Service Desk by identifying service improvements, which will drive customer satisfaction. Outputs: * Achieve the agreed ICT First Time Fix measurement. * Achieve the ICT Service Desk telephony SLAs. * Delivery of excellent customer service to achieve... More

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  10. Service Desk Analyst

    West Yorkshire | £18000 per annum + package | From Bright Executive Recruitment

    Our client is an International leader in the software services industry and they are currently looking to hire a Service Desk Analyst. You will be required to provide first line support to both... internal and external customers right from the initial point of contact through to resolution. You will have knowledge/experience in: Network fault finding Call management systems MS Office 2010, MS SQL Server Citrix (Management Console & XenApp) Remote Access ApplicationsBrightec is acting as an employment agency in relation to this vacancy. This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk-Analyst_job59246622 ... More

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