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  1. Service Desk Manager

    Manchester | £35000 per annum | From hronline

    Service Desk Manager Manchester City Centre (next to Victoria Train Station) Salary: Up to £35,000 depending on experience About Us We have a fantastic opportunity for an exceptional... the capability to develop a world class Service Desk and grow with the business. About the Role Due to the success of the business, we are looking to recruit a Service Desk Manager who can ensure that we are providing leading edge customer experience and service to all of our clients. A dynamic, motivated individual you will have a proven track record in managing a Service Desk operation. You will have ... Responsibilities include: On-going review and evaluation of Service Desk procedures, ensuring best practice and continuous improvement Delivery against all Service Desk SLA's and KPI's Weekly reporting... More

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  2. Service Desk Manager

    Cambridge | £30k - 38k per year | From Cooper Lomaz Recruitment Ltd

    Position: Service Desk Manager Location: Cambridge Type: Permanent Salary: £30,000 - £38,000 A fantastic opportunity has arisen with Cooper Lomaz, for an experienced Service Desk Manager to... and the desire to develop the service desk function within the business. The successful candidate will be responsible for the smooth and efficient operation of the helpdesk function. Including recruitment ... candidates should forward their CV s immediately for consideration. Keywords: Helpdesk Manager/ Helpdesk Supervisor/ Service Desk Manager/ Service Desk Supervisor/ IT Support Manager/ IT Support Supervisor Only applicants eligible to work in the UK should apply. This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Manager_job60127473 ... More

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  3. Service Desk Analyst

    Cambridge | £125 - £175 per day | From JM

    The JM Group is working with a large financial services company and is seeking a Service Desk Analyst on a contract basis in Cambridge. The ideal Service Desk Analyst will have the following key... skills and experience: *ITIL v3 *Remedy *Citrix *Active Directory *Laptops *Remote access troubleshooting *Standard Microsoft products *Mobile device support (Blackberry, iPhones, iPads) *Support of Boyd *VMware *Safecom printing solution *General understanding of networks. If you are an experienced Service Desk Analyst with excellent knowledge of ITILv3 and Remedy please respond ... www.cwjobs.co.uk/JobSeeking/Service-Desk-Analyst_job60153307 ... More

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  4. Service Desk Analyst

    Leeds | | From Lorien Resourcing

    Service Desk Analyst - Leeds Service Desk Analyst is required by recognised IT service provider to provide first line support and offer problem resolution to external customers. You would be... Service Desk software including the creation of daily/weekly reports. *Making sure that a suitable level of first time fixes is achieved without escalating the problem. *Housekeeping tasks, monitoring ... . Service Desk Analyst - Leeds This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Analyst_job60152226 ... required to assist customers with hardware and software problems resolving or escalating incidents within Service Level Agreements. MAIN DUTIES: *Logging calls on the call logging system... More

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  5. Service Desk Analyst

    Gloucestershire | | From Sanderson

    Service Desk Analyst / 1st Line support / Contract / Gloucestershire. Our client is currently on the look out for a Service Desk Analyst to work on a 6 month contract in Gloucestershire. This is a... rare opportunity for candidates to obtain SC clearance. The successful candidate must have the following experience and skills: Provide Support from a centralised service desk working to SLA's Support MS Office ITIL Foundation Qualification Excellent presentation and interpersonal skills Job Holder must hold a clean driving license to reach multiple local sites (ESSENTIAL) Candidates must be eligible to pass SC clearance (ESSENTIAL) If you are interested in this role please apply with your CV ASAP. This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk... More

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  6. Service Desk Analyst

    Leeds | £8.00 - £11.00 per day | From Spring Technology

    We require a service desk / helpdesk / 1st line support engineer for a market leading company based in Leeds. Contract duration: 6 months with likely extension or permanent opportunity Hourly... an established service desk / 1st line support team with a 2nd line support team in place for escalated queries. You will have worked on a service desk or helpdesk or 1st line support desk previously ... customer service and updating users on outstanding requests Prioritising requests Monitoring and escalating calls in line with service desk SLA's Technical skills: Password reset Email signature support Basic IT skills around Windows, office, outlook Voicemail password reset Active Directory Service desk / helpdesk / 1st line support engineer jermaine_benjamin@spring.com Spring Technology is... More

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  7. Service Desk Manager

    Harrogate | - £25k-£30k | From Travail Employment Group

    Service Desk Manager, Call Centre Manager, Harrogate, Salary up to 30k Job title: Service Desk Manager Salary: Between £25,000 and £30,000 per annum Location: Harrogate with parking Duration:... Management Service Desk operating model that can evolve into a multi site central team. Initially, running a small single site service desk, responding to customer queries for a number of outsourced clients, the Service Desk Manager will be responsible for managing the strategic growth of the team as well as the day to day processes and procedures. Where the Service Desk currently covers inbound ... this is an exciting opportunity for the right person to develop and shape a key component of this large business. The Service Desk Manager will have: Experience of leading a team within a customer... More

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  8. Service Desk Analyst

    City | - £25k-£28k | From Robert Half Technology

    Service Desk Analyst Are you an outgoing and personable Service Desk Analyst? Can you take ownership of a wide variety of technical issues and see through to resolution? Would you like to join... a thriving national organisation based in London, supporting 6500 users in a role that provides clear career progression? The Role Robert Half Technology are recruiting a Service Desk Analyst to join a prominent London business that works closely with some of the biggest charities in the UK. The Service Desk Analyst will join a busy IT function, running more than 800 servers and supporting 3,500 users in almost 1,000 sites across England, Wales and Northern Ireland. This is an outstanding opportunity for a dynamic and hungry Service Desk Analyst to develop their career in fast paced... More

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  9. Service Desk Analyst

    Bridgend | £16000 to £18000 per annum | From Cvwow.com

    IT Service Desk Analyst; Bridgend (South Wales) Salary; £16-18k (depending on experience) We have an exciting opportunity for a IT Service Desk Analyst to join our busy IT Service Desk Team in... Bridgend. This is an excellent opportunity to join a Company that is growing and genuinely people orientated. As a IT Service Desk Analyst you will be responsible for providing a quality service to our internal customers by providing advice, guidance and support with internal queries and requests. Your main duties will include: Answering calls to the service desk promptly and providing ... ensuring excellent customer service. Providing first time fix resolutions where possible and within defined Service Level Agreements Escalating incidents & problems to the Service Desk Supervisor as... More

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  10. Service Desk Analyst

    Newcastle Upon Tyne | £10 - £12 per day | From Modis

    Service Desk Analysts urgently required for 3 month contracts based in Newcastle; working within a leading organisation. Successful candidates must have; *1st level support role *To provide a... highly responsive service to all forms of customer contacts with the IT Service Desk *To provide a professional response to all customer contacts that are courteous, polite and helpful in all cases ... . *Must have active directory experience *To identify opportunities to improve the knowledge base and increase the rate of first line resolution *To support the Service Desk Manager with ... you. This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk-Analyst_job60159450 ... More

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