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  1. Service Desk Analyst

    Cheltenham | £20000.00 - £23000.00 per annum | From Sanderson

    Service Desk Analyst, Cheltenham Up to £23000 Service Desk Analyst with excellent experience in configuring and setting up PC's/laptops/Thin Clients to join a growing team of Service Desk... Analysts. The successful Service Desk Analyst will have sound technical skills and ideally have worked in a structured Service Desk environment (ITIL). Your role will include: Providing excellent 1st and 2nd line technical support Documentation; procedures, configurations, training. Researching new projects/products and versions and how they could be utilised The successful candidate will ... more then please send your CV to or alternatively contact me on 01173126791 This job was originally posted as

  2. Service Desk Manager

    Bedfordshire | £200 - £217 per day | From Badenoch & Clark - Birmingham.

    Service Desk Manager/ Help Desk Manager We are looking for an experienced Service Desk Manager with demonstrable experience of managing service desk teams as well as good experience of ITIL... line support of user-based systems including Incident and Problem Management * Managing a team of approximately 10 staff * Promoting the use of the Service Desk as the first point of contact for all ... problems and issues identified through the service desk. * Achieving of optimum levels of product or service usability, by ensuring assessment of SLA's and KPI's to ensure they are fit for business needs * Motivating staff to providing a high level of service and to hit and exceed SLA's ITIL V3 functions, products and processes: Service Desk, Service Catalogue , Access, Incident, Problem...

  3. Service Desk Engineer

    Bournemouth | £18000 - £25000 Per Annum | From Bridge Recruitment

    Service Desk Engineer - Bournemouth - 18,000-25,000 PA - Dependant on experience Do you have a passion for technology? Do you have an aptitude for problem solving? Do you have excellent attention... to detail, and understand the benefits of first class customer service? Then this could be the role for you! My company, an IT Managed Service Provider, are looking to hire a Service Desk Engineer, due to expansion and growth. As a Service Desk Engineer, you will provide excellent technical support and customer service and help to manage and maintain all customers` services. Responsibilities of a Service Desk Engineer . Provide diagnosis and resolution of issues raised including trouble incidents, work requests and service requests . Perform proactive and preventative maintenance...

  4. Service Desk Manager

    Leeds | 150-200 Per Day | From Venn Group Ltd - (UK)

    Service Desk Manager, ITIL, Fault Identification, Resolution, 1st Line/2nd Line Service Desk Manager. Our client a market leading organisation in West Yorkshire urgently requires an accomplished... Service Desk Manager to manage its busy IT Support function. The successful Service Desk Manager will be responsible for the management of all staff and services associated with IT 1st line support desk for an organisation that supports over 10,000 users across 1000 sites. As an accomplished Service Desk Manager you will demonstrate a proven track record in the management of an IT Service ... the management of an IT Service Desk as well as a solid grounding in ITIL Principles and terminology (an ITIL Qualification would be advantageous). If you feel you have the suitable skills required to...

  5. Service Desk Analyst

    Bristol | | From CPS Group UK

    Service Desk Analyst - Up to £24,000 + Benefits My worldwide client are looking for a Service Desk Analyst to be based at their Office on the outskirts of Bristol. This is Monday to Friday... position working core hours including some on call. The Service Desk Analyst will need to have very strong Windows skills, excellent Active Directory, and high level customer service skills ... experience in a customer service / help desk / NOC role is essential. Please send in your CV for immediate feedback or forward to friends, colleagues or others who will be suitable/interested in the role.CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. This job was originally posted as ...

  6. Service Desk Analyst

    Warwick | £10 per hour | From Connectus

    A Service Desk Analyst is required on a 3 month initial contract (likely to turn permanent) based in Warwick, Warwickshire. The Service Desk Analyst will be required to provide 1st line support... to users. Duties will include call logging, general troubleshooting and escalating more complex issues onto the 2nd/3rd line Support team. You will need previous experience within a service desk environment with good customer service skills and technical skills with Microsoft applications, active directory, exchange. For this role the successful candidate will be required to complete a DBS ... was originally posted as ...

  7. Service Desk Manager

    City | £45000.00 - £50000.00 per annum | From ReThink Recruitment

    Service Desk Manager / IT Support Manager - Line Management Outstanding opportunity to join this global, market leading, eCommerce online travel business in a permanent Service Desk Manager / IT... team across their eBusiness division. We require a dynamic and highly proactive IT Service Desk Manager / IT Support Manager to manage their Web Applications Support team (XML, SQL). You'll require outstanding communications and customer service skills in addition to strong managerial experience to drive, develop and grow a team of 7. The team provides support to the web based interfaces ... / Service Desk teams; 1-2-1s, objective setting, appraisals, hiring, motivation, delegation etc Technical IT operations background, although hands off now and happy to remain hands off Experience with...

  8. Service Desk Analyst

    South West London | £11 per hour | From Badenoch & Clark - London (City)

    My client, a reputable NHS Trust, is looking for a 1st line support analyst to assist them in their very busy service desk team. This is a temporary position for a minimum of 2 months. in order... to be considered you must have: - at least 1 years experience or working on a service desk - Excellent communication skills - ITIL awareness and understanding, with the ability to follow processes and procedures - Active Directory - Experience of using an IT Service desk application - Experience in effectively supporting a large scale, complex IT&T environment If you have the relevant ... . Badenoch & Clark is an Equal Opportunity Employer and a registered Disability Symbol User. This job was originally posted as ...

  9. Service Desk Coordinator

    Gloucestershire | £25000 - £27000 per annum + + benefits | From AMBRIDGE HARRIS ASSOCIATES

    Role: Service Desk Coordinator (1st & 2nd Line Support Lead) Location: Gloucestershire - commutable from Gloucester, Cheltenham, Tewkesbury, Stroud Salary: Up to £27k per annum + benefits ... Our client based in Gloucestershire is looking for a Service Desk Lead to join and coordinate a small but busy service desk team. Skill set: Windows 7 (configuration and support) Lead of a team of Service Desk team Production of KPI reports for review with IT Manager Inventory management end user equipment MS Office 2010 - Internet explorer Excellent written and verbal communication ... . Ambridge Harris will not discriminate on unlawful grounds. This job was originally posted as ...

  10. Service Desk Agent

    Peterborough | Unspecified | From Meyer-Scott Recruitment

    Service Desk Agent, Peterborough Meyer Scott Ref: VR/02055 This is an opportunity for you to join a transforming, trusted, global business and be instrumental in the success,... whilst being offered continuous training and clear career development. As Service Desk Agent you will provide a single gateway and be the first point of contact into IT for all business ... ) and Service Targets, escalating issues where necessary. · Working collaboratively with your team colleagues you'll promote the Service Desk in providing a one-stop service support solution. The Service Desk operates on a 24/7 basis so you should be flexible in your approach to work within a shift pattern which may include evenings and weekends. Skills and Experience...


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