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  1. Support Desk / Service Desk Manager

    Central London / West End | £45000 - £50000 per annum + Bonus + Benefits | From Ampersand Consulting

    Support Desk / Service Desk Manager A global IT services company for hedge funds and alternative investment firms is looking for a Global Support Desk / Service Desk Manager to join their... and services including: Outsourced IT, Managed Services & Private Cloud Computing. The Global Support Desk / Service Desk Manager is responsible for managing a team of support desk analysts and is responsible for providing management support for all activities surrounding the end user experience. This Global Support Desk / Service Desk Manager is highly visible with internal and external clients and requires a high level of professionalism. Responsibilities for the Global Support Desk / Service Desk Manager: · Leads, organizes and oversees the daily activities of support desk analysts...

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  2. Service Desk Analyst

    Northampton | £10 - £11 per hour | From Lorien Resourcing

    Service Desk Analyst - Multiple Roles - Windows - Northampton Service Desk Analyst with good customer service skills urgently required to join a growing service desk team in Northampton. The... successful Service Desk Analysts will be fielding calls, fixing the issues where appropriate and escalating to the next level, all whilst providing outstanding customer service. Key skills for the Service Desk Analysts include; - MS Office - Windows XP / Windows 7 - Outlook - Excellent Communication skills - Excellent phone manner These are key roles as this team is constantly growing an developing. APPLY NOW !! Service Desk Analyst - Multiple Roles - Windows - Northampton This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Analyst_job60926081 ...

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  3. Service Desk Analyst

    Sandy | £20000.00 - £25000.00 per annum | From Experis Ltd

    Service Desk Analyst / Helpdesk Analyst / Support Analyst / 1st Line Support Service Desk Analyst £20,000 - £25,000 Sandy, Bedfordshire Service Desk Analyst/Helpdesk Analyst required to join an... industry leading organisation who are heavily recruiting for skilled Service Desk Analysts to join their Service Desk Team based Bedfordshire. This a fantastic opportunity for skilled Service Desk ... out of their unique and fantastic offices based in Bedfordshire. The successful candidate will be: Answering calls to the busy service desk and picking up logged tickets The first point of contact for all incoming service desk calls The first point of contact for technical support of applications and infrastructure. At the heart of all support and instrumental to the teams overall success...

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  4. Service Desk Analyst

    Chester | £18000 - £21000 per annum | From Shortlist Recruitment

    I'm looking for an enthusiastic Service Desk Analyst to join a well respected firm in Chester, supporting a range of clients across the UK. The right Service Desk Analyst for this role will have... 3-4 years of experience on a medium to large sized service desk and be well versed in ITIL standards and procedures. The Service Desk Analyst will work within a small team supporting both internal customers and complex external client sites with specific compliance and regulatory needs. Key requirements for the Service Desk Analyst role - A minimum of 3 years in an ITIL service desk environment ... pressure and keep a close eye on detail - Understanding of a wide range of business applications The successful Service Desk Analyst will manage a range of inbound calls, emails and ensure that they are...

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  5. Service Desk Analyst

    City | | From Harris Global

    1st/2nd Line Support, Helpdesk Analyst, Service Desk Analyst, Call logging NHS My client are a leading NHS organisation who are looking to grow their service desk team with two 1st/2nd Line... Service Desk Analysts. The role will involve speaking to business users and directing their enquiries to the correct department. You will be responsible for logging calls and escalating potential problems to the relevant IT teams. Successful 1st/2nd Line Service Desk Analysts will possess the following skills: Excellent communication skills Good understanding of basic IT principles ... , Helpdesk Analyst, Service Desk Analyst, Call logging NHS This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Analyst_job60921557 ...

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  6. Service Desk Manager

    Bedfordshire | £200 - £217 per day | From Badenoch & Clark - Birmingham.

    Service Desk Manager/ Help Desk Manager We are looking for an experienced Service Desk Manager with demonstrable experience of managing service desk teams as well as good experience of ITIL... line support of user-based systems including Incident and Problem Management * Managing a team of approximately 10 staff * Promoting the use of the Service Desk as the first point of contact for all ... problems and issues identified through the service desk. * Achieving of optimum levels of product or service usability, by ensuring assessment of SLA's and KPI's to ensure they are fit for business needs * Motivating staff to providing a high level of service and to hit and exceed SLA's ITIL V3 functions, products and processes: Service Desk, Service Catalogue , Access, Incident, Problem...

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  7. Service Desk Engineer

    Bournemouth | £18000 - £25000 Per Annum | From Bridge Recruitment

    Service Desk Engineer - Bournemouth - 18,000-25,000 PA - Dependant on experience Do you have a passion for technology? Do you have an aptitude for problem solving? Do you have excellent attention... to detail, and understand the benefits of first class customer service? Then this could be the role for you! My company, an IT Managed Service Provider, are looking to hire a Service Desk Engineer, due to expansion and growth. As a Service Desk Engineer, you will provide excellent technical support and customer service and help to manage and maintain all customers` services. Responsibilities of a Service Desk Engineer . Provide diagnosis and resolution of issues raised including trouble incidents, work requests and service requests . Perform proactive and preventative maintenance...

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  8. Service Desk Manager

    Leeds | 150-200 Per Day | From Venn Group Ltd - (UK)

    Service Desk Manager, ITIL, Fault Identification, Resolution, 1st Line/2nd Line Service Desk Manager. Our client a market leading organisation in West Yorkshire urgently requires an accomplished... Service Desk Manager to manage its busy IT Support function. The successful Service Desk Manager will be responsible for the management of all staff and services associated with IT 1st line support desk for an organisation that supports over 10,000 users across 1000 sites. As an accomplished Service Desk Manager you will demonstrate a proven track record in the management of an IT Service ... the management of an IT Service Desk as well as a solid grounding in ITIL Principles and terminology (an ITIL Qualification would be advantageous). If you feel you have the suitable skills required to...

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  9. Service Desk Administrator

    Sevenoaks, Kent | Competitive | From Marley Eternit Ltd

    Reporting to the Technical Support Manager, you will work as part of a team to deliver a high level of service to users across the company. As Service Desk Administrator, you will use your... excellent communication skills and take responsibility for logging and maintaining calls in the help desk system. Successful candidates will have a good telephone manner and be a team player.  Candidates for this role must be self-motivated and flexible and due to some travel for the role a full UK driving licence is required.  This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk-Administrator_job60760130 ...

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  10. Service Desk Analyst

    London | £26k - 30k per year + Benefits | From Colston Consulting

    Award winning professional services organisation, based in Central London are looking to hire an experienced service desk analyst to provide remote based telephone and e-mail IT support. The ideal... candidate will be enthusiastic and possess excellent 1 st line support skills with excellent call fix percentage The main responsibilities for this London based Service Desk Analyst opportunity ... requests are solved or escalated  The main skills and experience needed for this Service Desk Analyst based in London are highlighted below  Excellent 1st Line Support Experience  Blackberry Device ... www.cwjobs.co.uk/JobSeeking/Service-Desk-Analyst_job60932866 ...

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