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  1. Support Desk / Service Desk Manager

    Central London / West End | £45000 - £50000 per annum + Bonus + Benefits | From Ampersand Consulting

    Support Desk / Service Desk Manager A global IT services company for hedge funds and alternative investment firms is looking for a Global Support Desk / Service Desk Manager to join their... and services including: Outsourced IT, Managed Services & Private Cloud Computing. The Global Support Desk / Service Desk Manager is responsible for managing a team of support desk analysts and is responsible for providing management support for all activities surrounding the end user experience. This Global Support Desk / Service Desk Manager is highly visible with internal and external clients and requires a high level of professionalism. Responsibilities for the Global Support Desk / Service Desk Manager: · Leads, organizes and oversees the daily activities of support desk analysts...

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  2. Service Desk Analyst

    Chester | £18000 - £21000 per annum | From Shortlist Recruitment

    I'm looking for an enthusiastic Service Desk Analyst to join a well respected firm in Chester, supporting a range of clients across the UK. The right Service Desk Analyst for this role will have... 3-4 years of experience on a medium to large sized service desk and be well versed in ITIL standards and procedures. The Service Desk Analyst will work within a small team supporting both internal customers and complex external client sites with specific compliance and regulatory needs. Key requirements for the Service Desk Analyst role - A minimum of 3 years in an ITIL service desk environment ... pressure and keep a close eye on detail - Understanding of a wide range of business applications The successful Service Desk Analyst will manage a range of inbound calls, emails and ensure that they are...

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  3. Service Desk Engineer

    Bournemouth | £18000 - £25000 Per Annum | From Bridge Recruitment

    Service Desk Engineer - Bournemouth - 18,000-25,000 PA - Dependant on experience Do you have a passion for technology? Do you have an aptitude for problem solving? Do you have excellent attention... to detail, and understand the benefits of first class customer service? Then this could be the role for you! My company, an IT Managed Service Provider, are looking to hire a Service Desk Engineer, due to expansion and growth. As a Service Desk Engineer, you will provide excellent technical support and customer service and help to manage and maintain all customers` services. Responsibilities of a Service Desk Engineer . Provide diagnosis and resolution of issues raised including trouble incidents, work requests and service requests . Perform proactive and preventative maintenance...

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  4. Service Desk Manager

    Leeds | 150-200 Per Day | From Venn Group Ltd - (UK)

    Service Desk Manager, ITIL, Fault Identification, Resolution, 1st Line/2nd Line Service Desk Manager. Our client a market leading organisation in West Yorkshire urgently requires an accomplished... Service Desk Manager to manage its busy IT Support function. The successful Service Desk Manager will be responsible for the management of all staff and services associated with IT 1st line support desk for an organisation that supports over 10,000 users across 1000 sites. As an accomplished Service Desk Manager you will demonstrate a proven track record in the management of an IT Service ... the management of an IT Service Desk as well as a solid grounding in ITIL Principles and terminology (an ITIL Qualification would be advantageous). If you feel you have the suitable skills required to...

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  5. Service Desk Administrator

    Sevenoaks, Kent | Competitive | From Marley Eternit Ltd

    Reporting to the Technical Support Manager, you will work as part of a team to deliver a high level of service to users across the company. As Service Desk Administrator, you will use your... excellent communication skills and take responsibility for logging and maintaining calls in the help desk system. Successful candidates will have a good telephone manner and be a team player.  Candidates for this role must be self-motivated and flexible and due to some travel for the role a full UK driving licence is required.  This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk-Administrator_job60760130 ...

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  6. Service Desk Analyst

    Cambridge | £100 - £175 per day | From JM

    The JM Group is working with a large financial services company and is seeking a Service Desk Analyst on a contract basis in Cambridge. The ideal Service Desk Analyst will have the following key... job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Analyst_job60905461 ... of end-user incidents in a virtual desktop environment. (Desirable) *Experience working in a global business environment or financial services industry (Desirable) If you are an experienced Service Desk Analyst please respond in the first instance with the most recent version of your CV. The JM Group and JM Digital are operating and advertising as an Employment Agency for permanent positions...

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  7. Service Desk Analyst

    Northampton | £20k - 24k per year + Benefits | From Colston Consulting

    Leading professional services organisation are looking to hire an experienced service desk analyst to provide telephone and e-mail IT support. The successful candidate will work as part of a team... and can expect to enjoy a salary of between £20-24K, excellent benefits and a clear and defined career path  The main responsibilities for this Northampton based Service Desk Analyst opportunity ... are solved or escalated The main skills and experience needed for this Service Desk Analyst based in Northampton are highlighted below A minimum of a one years' experience of 1st line support ... Support is of potential interest please send your CV in the first instance This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Analyst_job60894026 ...

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  8. Service Desk Analyst

    Peterborough | £13.00 - £15.00 per hour | From HAYS INFORMATION TECHNOLOGY

    Service Desk Analyst We are looking for a Service Desk Analyst to join a fast paced, busy, technical Service Desk team providing a high level of customer service to users. You will provide first... and experience required *Experience of working in a technical Service Desk environment is required *You'll be self-motivated, an excellent communicator with strong customer service skills *An ... hays.co.uk This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Analyst_job60904010 ... and second line support for all of the IT systems as well as looking after the access to those systems. You will manage the progress of these incidents and service requests, using problem solving...

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  9. Service Desk Analyst

    Birmingham | £18000 - £20000 per month | From Harvey Nash plc

    Service Desk Analyst - Windows - Birmingham My prestigious client is looking for a Service Desk Analyst to provide 1st line technical support on IT and Communications related systems, ensuring... processes and procedures and followed correctly. Working in an ITIL based service desk environment, you will be responsible for answering calls, fixing and escalating faults for on-site and remote users. Key responsibilities within this role include logging incidents, escalating incidents, software maintenance, IT equipment troubleshooting, Active Directory/User accounts, networking systems ... communication skills and have 1 years previous experience within a similar position. This job was originally posted as www.cwjobs.co.uk/JobSeeking/Service-Desk-Analyst_job60903828 ...

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  10. Service Desk Coordinator

    Gloucestershire | £25000 - £27000 per annum + + benefits | From AMBRIDGE HARRIS ASSOCIATES

    Role: Service Desk Coordinator (1st & 2nd Line Support Lead) Location: Gloucestershire - commutable from Gloucester, Cheltenham, Tewkesbury, Stroud Salary: Up to £27k per annum + benefits ... Our client based in Gloucestershire is looking for a Service Desk Lead to join and coordinate a small but busy service desk team. Skill set: Windows 7 (configuration and support) Lead of a team of Service Desk team Production of KPI reports for review with IT Manager Inventory management end user equipment MS Office 2010 - Internet explorer Excellent written and verbal communication ... . Ambridge Harris will not discriminate on unlawful grounds. This job was originally posted as www.totaljobs.com/JobSeeking/Service-Desk-Coordinator_job60899065 ...

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