Head of Retail
The Head of Retail will manage and drive all commercial aspects of the UK Retail business to achieve the business' stated growth objectives whilst operating in accordance with... defined business strategy
Driving commercial performance: Full P&L ownership and budgetary responsibility
- Define and achieve the strategy and goals for the retail team including sales, contribution, conversion/transactions, SPH, ATV, CRM.
Delivery of a consistently exceptional customer experience in all stores
- Team: Attract and retain a team of talented retail professionals (x's Friendly Fanatics) at all levels
- Customer: High quality of customer service delivery - repeat customers, positive customer comments, net promoter score